Objectives and tasks Prepare management, variance, and financial reports on a periodic basis. Oversee daily operations, accounting, and financial matters of the F&B store. Supervise employee activities to ensure compliance with established standards and policies. Identify and resolve operational, financial, and employee-related issues. Coordinate with audit and business teams to ensure adherence to established procedures. Train and guide staff in their job duties. Assist with recruitment, performance reviews, promotions, terminations, and salary adjustments for employees. Ensure employees follow operational practices, hygiene rules, and quality standards. Develop and implement training programs for employees. Manage F&B store operations to ensure excellent service in an economical and profitable manner. Initiate the development of methods for high-quality food and drink preparation. Train staff on emergency, health, and safety policies. Respond promptly to customer complaints to ensure high-quality customer service and satisfaction. Plan and supervise marketing and promotional activities to attract more customers. Assist in ordering, purchasing, and stocking F&B products. Coordinate sourcing and testing of new products and menus. Conduct regular repairs and maintenance of F&B equipment.
Position Overview: The Supervisor - Front Office is responsible for managing the day-to-day operations of the front desk, providing exceptional customer service, and ensuring smooth check-ins and check-outs. The role involves direct interaction with guests, addressing their needs, handling reservations, managing inquiries, and ensuring that all front office operations run efficiently. The Executive ensures that every guest experience is seamless and aligns with the hotel s standards of service and hospitality. Key Responsibilities: Guest Check-In and Check-Out: Handle guest check-ins and check-outs promptly and professionally, ensuring accuracy in guest information, room assignments, and billing. Guest Services: Address and resolve guest inquiries, concerns, and special requests efficiently and courteously. Ensure a high level of guest satisfaction at all times. Reservation Management: Process reservations for guests via phone, email, or online booking systems. Room Assignments: Ensure that guests are assigned rooms based on their preferences and needs, including upgrades or special requests, while managing room inventory efficiently. Billing and Payment: Handle billing and payments accurately, process cash and credit card transactions, and ensure that all charges are correctly posted to guest folios. Guest Information: Maintain accurate records of guest preferences, contact information, and special requests to ensure personalized service during future stays. Communication: Act as a liaison between guests and other hotel departments such as housekeeping, maintenance, and food & beverage, ensuring all guest needs are met in a timely manner. Handling Complaints: Address guest complaints and issues with professionalism and courtesy, escalating to the supervisor when necessary. Ensure prompt resolution of all guest concerns. Lobby and Public Area Management: Monitor the front desk, lobby, and public areas to ensure cleanliness, organization, and a welcoming environment for guests. Collaboration with Team: Work closely with front office team members, sharing information and coordinating on guest needs, room status, and operational updates. Reporting: Provide daily reports to the Front Office Manager, including updates on occupancy, guest feedback, and any issues or incidents that may have occurred.
Job Purpose: To assist in the overall management of housekeeping operations within the hotel, ensuring the highest standards of cleanliness, hygiene, and maintenance are maintained throughout the property, including guest rooms, corridors, public areas, and back-of-house areas. Key Responsibilities: Supervision of Housekeeping Staff: Assist in leading and managing the housekeeping team, including room attendants, cleaners, and supervisors. Monitor team performance, provide coaching, training, and development to staff to ensure high standards of cleanliness and service. Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and adherence to hotel policies and standards. Quality Control: Ensure rooms and public spaces are cleaned and maintained to meet or exceed guest expectations. Inspect guest rooms before check-in to ensure they meet the required standards of cleanliness and presentation. Address any housekeeping-related guest complaints or requests, ensuring swift resolution. Inventory and Supplies Management: Assist in managing the inventory of housekeeping supplies, ensuring adequate stock levels and quality of cleaning products and linens. Ensure proper handling, storage, and usage of cleaning materials and equipment to avoid wastage and to comply with health and safety regulations. Training and Development: Assist in training new housekeeping staff on procedures, safety guidelines, and hotel policies. Conduct ongoing staff training to improve cleaning techniques, customer service skills, and hotel knowledge. Scheduling and Staffing: Assist in creating and managing staff schedules to ensure adequate coverage of shifts and meet operational needs. Help manage staff attendance and performance, making recommendations for staffing adjustments as needed. Health and Safety Compliance: Ensure housekeeping operations comply with all health and safety regulations and hotel standards. Oversee the proper use and disposal of cleaning chemicals and equipment in compliance with safety standards. Promote a safe working environment for housekeeping staff, ensuring the prevention of accidents and injuries. Coordination with Other Departments: Collaborate with other hotel departments, such as Front Desk, Maintenance, and Laundry, to ensure smooth operations and timely response to guest needs. Communicate guest requests, maintenance issues, and special requests to relevant departments. Cost Control: Assist in managing the departments budget by controlling costs related to supplies, equipment, and labour. Monitor and minimize wastage of cleaning materials and linens.
Job Purpose: To assist in the overall management of housekeeping operations within the hotel, ensuring the highest standards of cleanliness, hygiene, and maintenance are maintained throughout the property, including guest rooms, corridors, public areas, and back-of-house areas. Key Responsibilities: Supervision of Housekeeping Staff: Assist in leading and managing the housekeeping team, including room attendants, cleaners, and supervisors. Monitor team performance, provide coaching, training, and development to staff to ensure high standards of cleanliness and service. Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and adherence to hotel policies and standards. Quality Control: Ensure rooms and public spaces are cleaned and maintained to meet or exceed guest expectations. Inspect guest rooms before check-in to ensure they meet the required standards of cleanliness and presentation. Address any housekeeping-related guest complaints or requests, ensuring swift resolution. Inventory and Supplies Management: Assist in managing the inventory of housekeeping supplies, ensuring adequate stock levels and quality of cleaning products and linens. Ensure proper handling, storage, and usage of cleaning materials and equipment to avoid wastage and to comply with health and safety regulations. Training and Development: Assist in training new housekeeping staff on procedures, safety guidelines, and hotel policies. Conduct ongoing staff training to improve cleaning techniques, customer service skills, and hotel knowledge. Scheduling and Staffing: Assist in creating and managing staff schedules to ensure adequate coverage of shifts and meet operational needs. Help manage staff attendance and performance, making recommendations for staffing adjustments as needed. Health and Safety Compliance: Ensure housekeeping operations comply with all health and safety regulations and hotel standards. Oversee the proper use and disposal of cleaning chemicals and equipment in compliance with safety standards. Promote a safe working environment for housekeeping staff, ensuring the prevention of accidents and injuries. Coordination with Other Departments: Collaborate with other hotel departments, such as Front Desk, Maintenance, and Laundry, to ensure smooth operations and timely response to guest needs. Communicate guest requests, maintenance issues, and special requests to relevant departments. Cost Control: Assist in managing the departments budget by controlling costs related to supplies, equipment, and labour. Monitor and minimize wastage of cleaning materials and linens.
Position Overview: The Assistant General Manager Sales & Marketing (Cluster Level) is responsible for the overall sales and marketing strategies for a cluster of hotels within a specific geographic region or market. This key leadership role will drive revenue generation, increase brand awareness, and ensure that the properties within the cluster meet their sales and marketing objectives. The Assistant General Manager will work closely with the Resort Managers and hotel teams to develop and implement integrated sales plans, marketing campaigns, and revenue optimization strategies to maximize performance across all properties. Key Responsibilities: 1. Strategic Sales Leadership Develop and implement the sales and marketing strategy for the cluster, ensuring alignment with each hotels business objectives and broader company goals. Identify target market segments, including corporate, leisure, MICE, and group bookings, and craft tailored sales approaches to each. Lead the sales efforts to increase market share, guest loyalty, and revenue per available room (RevPAR) across the cluster of hotels. Monitor and analyze sales performance, adjust strategies accordingly, and ensure sales targets are met. Direct and coordinate all sales initiatives, including direct sales efforts, travel trade, and online channels. 2. Marketing & Brand Strategy Oversee the marketing activities for the cluster, ensuring that all marketing initiatives are aligned with brand guidelines and effectively promote each hotel s offerings. Develop and execute digital marketing strategies. Ensure the effective use of marketing budgets to create impactful campaigns, events, and promotions that support revenue growth. 3. Revenue & Distribution Management Collaborate with the Revenue Management team to optimize room rates, inventory, and distribution channels, ensuring competitive pricing strategies are implemented. Oversee the development of promotional offers, packages, and rate plans that are aligned with market conditions and demand. Work closely with the e-commerce team to drive online bookings through OTAs (Online Travel Agents), direct channels, and the hotel website. 4. Business Development & Client Relationship Management Cultivate and manage relationships with key accounts, including corporate clients, travel agents, event planners, and group coordinators. Negotiate contracts with corporate clients, groups, and travel agencies to secure long-term business partnerships. Identify new business opportunities and revenue streams, including corporate contracts, group bookings, and special events. Maintain a strong presence in local and regional markets, attending networking events, trade shows, and client meetings to represent the hotels. 5. Leadership & Team Management Lead and mentor the sales and marketing teams across the cluster, ensuring high performance and alignment with cluster-wide goals. Foster a collaborative culture of teamwork and ensure that all hotels are working toward a unified vision for the clusters sales and marketing objectives. Provide ongoing training and development to sales and marketing staff to improve skills and performance. Set clear performance goals and objectives for the sales and marketing teams, and regularly evaluate individual and team performance. 6. Market Research & Competitor Analysis Conduct regular market research to understand customer trends, competitor activities, and industry developments. Use market intelligence tools, customer feedback, and performance data to make informed decisions about pricing, promotions, and overall strategy. 7. Event Sales and Group Business Management Oversee the sales and promotion of event facilities, including conferences, banquets, and group bookings, ensuring that all events align with revenue goals. Work with hotel operations teams to ensure smooth execution of events and group bookings, ensuring customer satisfaction and repeat business. Develop tailored sales packages and promotions for meetings, incentives, conferences, and events (MICE), and actively promote them to key audiences.
Cleaning guest rooms: This includes making beds, changing linens, replenishing amenities, and cleaning bathrooms. Maintaining public areas: Keeping hallways, lobbies, and other common areas clean and tidy. General cleaning duties: Sweeping, vacuuming, mopping, dusting, and polishing surfaces. Reporting issues: Identifying and reporting any maintenance or safety hazards.
Identifying and Generating Leads: A Sales Executive actively seeks out new business opportunities through various channels like networking, cold calling, and attending industry events. Understanding Client Needs: They thoroughly assess client requirements, challenges, and objectives to tailor sales pitches and product demonstrations effectively. Presenting and Demonstrating Products/Services: Sales Executives effectively showcase the value proposition of their companys offerings through compelling presentations and demonstrations. Negotiating and Closing Deals: They skillfully negotiate contracts and agreements, ensuring both client satisfaction and alignment with company objectives. Maintaining Client Relationships: Building and nurturing strong relationships with clients is crucial for long-term business growth and repeat business. Meeting Sales Targets: Sales Executives are responsible for achieving individual and team sales targets, often tracked using CRM systems. Collaboration: They work closely with marketing and other internal teams to align sales strategies and ensure a seamless client experience. Reporting and Analysis: Sales Executives analyze sales data, track performance, and prepare reports to identify areas for improvement and growth. Staying Informed: Keeping up-to-date with market trends, competitor activities, and industry developments is essential for maintaining a competitive edge. Representing the Company: They may represent the company at industry events, conferences, and trade shows, enhancing brand visibility and generating leads. Essential Skills: Communication Skills: Excellent verbal and written communication skills are vital for effectively conveying information to clients and colleagues. Negotiation Skills: The ability to negotiate effectively is crucial for closing deals and securing favorable terms. Product Knowledge: A deep understanding of the companys products and services is essential for presenting them effectively. Relationship Building: Sales Executives need to build strong relationships with clients based on trust and mutual benefit. Resilience: The sales process can be challenging, and the ability to bounce back from setbacks is crucial. Time Management: Effective time management is essential for prioritizing tasks and meeting deadlines. Digital Proficiency: Familiarity with CRM systems and other relevant sales technologies is important. Business Awareness: A good understanding of business principles and market dynamics is helpful. Teamwork: Sales Executives often work as part of a team and need to collaborate effectively.
The Assistant Front Office Manager plays a key role in overseeing and managing the daily operations of the hotel s front office department. This position ensures that all guests receive exceptional service while maintaining operational efficiency and supporting the Front Office Manager. The Assistant Front Office Manager is responsible for supervising front desk staff, ensuring smooth check-in/check-out processes, resolving guest complaints, and handling administrative tasks related to guest services. PRINCIPAL ACCOUNTABILITY: Customer Satisfaction Guest Feedback, Social Media Review). Financial Performance (Up-selling, Room Revenue, Operation Auditing). Showing Initiative, Problem Solving, Staff Training, Team Leading. Manages and motivates the Front Office team in order to provide a high standard of service for customers. Welcomes guests and fosters customer loyalty through his/her friendly manner. Develops high-quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. Oversee and supervise guest arrivals and departures with the front office executive and duty managers. Provide a high level of customer service and maintain a high profile in the day-to-day front office operations. Ensure that personalized service is offered to each and every guest. Ensures that the pricing policy and internal audit procedures are duly applied. Supervises the management of debtors, group and individual guest invoicing and cash operations. Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. Prepare monthly and daily revenue reports and circulate them to all HOD s. Prepare Room revenue and occupancy forecast and take action on rate strategies. Is involved in the recruitment of new team members for the front office. Integrates and trains employees, providing support for skills development. Ensures that all front desk employees are we'll presented (uniforms, personal hygiene etc), and also punctual. Ensures that the workplace remains clean and tidy. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Makes sure that the hotel s pricing policy and sales pitches are duly applied in order to optimize RevPAR . Have a good knowledge of all systems and standard operating procedures of the front office. Ensures that guest documentation and information are available and up-to-date.
PRINCIPAL ACCOUNTABILITY: Manage the daily operations of the sales department ensuring sales goals are met, policies & procedures are followed, and superior customer service is delivered Supervise sales staff including but not limited to hiring, firing, disciplinary action, commendations, evaluations, scheduling, and training. Supervise staff ensuring all customers are greeted and their needs are met while on the shop floor Mentor and train staff members in accordance with company policies Provide guidance with customer disputes, pricing errors, cash handling, etc. Ensure staff is keeping work area clean and organized at all times Listen to staff concerns and implement improvement initiatives where appropriate Work with management team to ensure sales goals are met and margins are maintained Advanced knowledge of company s mission, purpose, and goals Master operation of equipment-- laptops, telephones, paging systems, and any other equipment. Thorough knowledge of the facilities security policy and procedures Master operation, demonstration and explanation of product -- Understand and be Proficient in restricted and non-restricted sales, refunds/returns, Consignment, Gift Cards, Member and Non-Members use of the facilities Stay current on product knowledge, general hotel laws and safety procedures Understand and be proficient in hotel sales and forms as required by State and Local laws and their Implications High degree of discretion dealing with confidential information. Additional duties may be assigned and this job description
The Assistant Manager - Laundry is responsible for overseeing and managing all laundry operations within the hotel to ensure efficiency, cleanliness, and high-quality standards. This role requires leadership, coordination with various hotel departments, and maintaining the laundry equipment and systems to provide guests with the highest level of service. Key Responsibilities: Laundry Operations Management: Supervise daily laundry operations, including the washing, drying, folding, and distribution of linen and guest laundry. Ensure laundry operations are running smoothly and that laundry items are processed on time. Manage laundry equipment maintenance schedules and ensure cleanliness and functionality. Team Supervision: Supervise and train laundry staff, ensuring proper techniques are followed for different fabrics and materials. Set performance standards and manage the work schedule. Provide ongoing coaching to improve productivity and quality standards. Quality Control: Inspect linens and laundry items for quality assurance, ensuring items are free of damage and stains. Monitor laundry supplies and linen inventory, placing orders as needed to maintain appropriate stock levels. Ensure that all laundry adheres to the hotels cleanliness and hygiene standards. Guest Services: Respond to guest laundry requests in a timely and professional manner. Ensure that guests laundry is handled confidentially, with care, and within specified timeframes. Resolve guest complaints related to laundry services promptly. Cost Control: Monitor and control the laundry budget, ensuring efficient use of resources and minimizing waste. Track and report on laundry costs, including detergent, equipment maintenance, and labour costs. Suggest cost-effective solutions for improving laundry operations without compromising quality. Safety & Compliance: Ensure that all laundry operations comply with health and safety regulations. Implement and monitor proper handling and storage of chemicals and hazardous materials used in laundry processes. Maintain clean and organized laundry facilities, ensuring safety standards are followed. Coordination with Other Departments: Work closely with housekeeping, front office, and food & beverage departments to ensure smooth laundry services for guest rooms and public areas. Coordinate laundry needs for special events, conferences, or high-volume periods.
Key Responsibilities: Team Supervision: Lead, train, and supervise the engineering team, including maintenance technicians and specialized staff. Create schedules for maintenance shifts and ensure appropriate staffing levels. Conduct performance evaluations, provide training, and develop employees. Maintenance and Repair Operations: Oversee and ensure the proper operation and maintenance of all hotel systems, such as HVAC, electrical, plumbing, elevators, and fire safety systems. Respond to maintenance issues and emergency situations promptly to minimize disruption. Coordinate with outside contractors for specialized repairs and projects. Preventive Maintenance Program: Develop, implement, and monitor a preventive maintenance schedule to avoid unexpected breakdowns and extend the lifespan of equipment and systems. Regularly inspect hotel facilities to identify potential maintenance needs and take proactive measures. Budget and Cost Management: Prepare and manage the engineering department s budget, including labor, materials, and service costs. Monitor expenses, identify areas for cost savings, and ensure efficient use of resources. Approve purchase orders for equipment, tools, and supplies needed for the maintenance department. Safety and Compliance: Ensure that all maintenance practices comply with hotel safety standards. Maintain up-to-date documentation related to safety inspections, maintenance logs, and certifications. Implement and enforce health and safety guidelines for the engineering team and hotel guests. Energy Management and Sustainability: Develop and execute energy conservation initiatives to reduce energy consumption and improve sustainability. Regularly review energy usage reports and make recommendations for upgrades or changes to increase efficiency. Stay updated on new technologies that could benefit the hotels energy management and sustainability efforts.. Emergency Response and Crisis Management: Lead the response to emergency situations, such as power outages, water leaks, and HVAC failures. Develop and maintain emergency preparedness plans related to engineering and facilities management. Reporting and Documentation: Maintain accurate records of all maintenance work, inspections, repairs, and equipment servicing. Prepare regular reports on departmental activities, upcoming maintenance schedules, and repair costs. Ensure that all engineering documentation, including equipment warranties and service contracts, is current and easily accessible.
Key Responsibilities: Supervision and Leadership: Lead, supervise, and train the kitchen stewarding team to perform cleaning and maintenance duties effectively. Schedule shifts and assign tasks to stewarding staff to ensure coverage during busy and off-peak hours. Monitor staff performance and provide training to maintain high standards of cleanliness and safety. Kitchen Cleaning and Maintenance: Oversee the daily cleaning of kitchen equipment, utensils, and workstations, ensuring that all items are sanitized and ready for use. Ensure that all cleaning processes follow hotel and health department guidelines for hygiene and safety. Manage the cleaning and upkeep of the dishwashing area and machines, including maintaining proper functioning and troubleshooting as needed. Inventory and Supplies Management: Maintain an inventory of cleaning supplies, kitchen tools, and equipment, ensuring that all necessary items are stocked and available. Order supplies and coordinate with the purchasing department to maintain proper stock levels. Manage the use of cleaning chemicals and ensure that staff follow safety protocols when handling them. Waste Management: Oversee the proper handling, disposal, and recycling of waste produced in the kitchen. Ensure that waste management procedures comply with hotel policies and environmental guidelines. Budget and Cost Control: Manage the department budget, including labor costs and supply expenses. Identify cost-saving opportunities through efficient use of resources and sustainable practices. Maintain accurate records for budgeting and financial reporting purposes. Training and Development: Train new and existing staff on hotel policies, proper cleaning techniques, and safety procedures. Conduct regular training sessions to keep staff informed about best practices and new cleaning technologies.
Key Responsibilities: IT Strategy and Management: Develop and implement the hotels IT strategy in alignment with the overall business objectives. Evaluate and oversee the integration of new technologies to improve hotel operations and guest services. Maintain an up-to-date understanding of current IT trends and innovations, recommending relevant solutions for implementation. Infrastructure and System Management: Oversee the design, installation, and maintenance of the hotel s IT infrastructure, including networks, servers, and hardware. Manage the hotels management software systems. Ensure the availability and reliability of IT systems, with minimal downtime. Cybersecurity and Data Protection: Implement and monitor cybersecurity measures to protect data, networks, and systems against security breaches. Ensure compliance with data protection regulations. Technical Support and Troubleshooting: Provide technical support for hotel staff and assist with resolving any software or hardware issues. Train staff on IT protocols and the use of hotel systems to ensure maximum productivity and minimal disruption. Maintain a ticketing system for IT support requests, managing resolution timelines and escalating critical issues as necessary. Vendor and Budget Management: Negotiate contracts and coordinate with vendors for IT services, software, and equipment purchases. Manage the IT budget, controlling expenses and finding cost-effective solutions for technology investments. Project Management: Lead and manage IT projects from inception to completion, ensuring they are delivered on time and within budget. Collaborate with other departments to understand their technology needs and implement solutions that improve workflows. Oversee the rollout of new software updates or systems upgrades, managing testing phases to minimize disruptions. Data Management and Reporting: Ensure proper data management practices are in place, including data backup, recovery, and archiving procedures. Generate IT-related reports and analytics to support strategic decision-making. Maintain system documentation, including configuration, process workflows, and standard operating procedures. Guest Experience Enhancement: Implement technology solutions that improve the guest experience. Collaborate with marketing and customer service teams to leverage technology for personalized guest engagement and loyalty programs. Troubleshoot and enhance guest-facing technology to ensure user-friendly operation and satisfaction.
Guest Greeting and Assistance: Welcoming guests upon arrival, offering assistance with luggage, and directing them to the reception or their rooms. Luggage Handling: Safely and efficiently transporting luggage to and from guest rooms. Room Escort: Guiding guests to their rooms, explaining hotel facilities, and ensuring they are comfortable. Message and Package Handling: Receiving, sorting, and delivering messages, mail, and packages to guests. Information Provision: Providing guests with information about hotel services, amenities, and local attractions. Special Requests: Assisting with special requests like arranging transportation, making reservations, or fulfilling other needs. Lobby Maintenance: Ensuring the lobby area is clean, tidy, and welcoming. Maintaining Security: Keeping guest belongings safe and secure, as well as being vigilant about security in the lobby area. Professionalism and Courtesy: Maintaining a positive and professional attitude, and representing the hotel in a positive light.
Key Responsibilities: Supervising Maintenance and Repairs: Leading and coordinating teams to perform routine maintenance, troubleshoot issues, and repair electrical and mechanical equipment. Preventative Maintenance Programs: Developing and implementing preventative maintenance schedules to minimize downtime and extend the lifespan of equipment. Project Management: Overseeing the installation of new equipment, upgrades, and modifications to existing systems. Budget Management: Managing budgets for maintenance, repairs, and capital projects related to E&M systems. Compliance and Safety: Ensuring all work is performed in accordance with safety regulations, industry standards, and company policies. Performance Monitoring: Tracking key performance indicators (KPIs) related to E&M systems and identifying areas for improvement. Technical Expertise: Providing technical guidance and support to the E&M team and other departments. Vendor Management: Working with external contractors and service providers for specialized maintenance and repairs. Documentation and Reporting: Maintaining accurate records of maintenance activities, repairs, and inspections. Typical Tasks: Conducting regular inspections of E&M systems. Analyzing operational data to identify trends and areas for improvement. Troubleshooting complex electrical and mechanical problems. Coordinating with other departments on E&M-related issues. Preparing technical reports and presentations. Staying up-to-date on new technologies and best practices in the field. Qualifications: Bachelors degree in Electrical or Mechanical Engineering (or related field). Several years of experience in electrical and/or mechanical maintenance and engineering. Strong leadership and management skills. Excellent communication and interpersonal skills. Proven ability to manage budgets and projects. Familiarity with relevant safety regulations and industry standards.
Job Summary: The Housekeeping Associate is responsible for ensuring cleanliness, hygiene, and upkeep of guest rooms, public areas, and back-of-house areas as per hotel standards. The associate plays a key role in delivering a positive guest experience by maintaining a clean, comfortable, and welcoming environment. Key Responsibilities: Guest Room Cleaning: Clean and service assigned guest rooms thoroughly and efficiently, including making beds, dusting, vacuuming, cleaning bathrooms, and replenishing amenities. Ensure all rooms are set up according to hotel standards before guest arrival. Report any maintenance issues or missing/damaged items to the supervisor. Public Areas: Clean and maintain public areas such as lobbies, restrooms, corridors, elevators, and staircases. Ensure cleanliness and presentation of all common areas at all times. Linen & Supplies: Collect and deliver linen and towels from/to the laundry. Restock cleaning supplies, guest amenities, and minibar items as needed. Keep housekeeping carts and closets clean and well-organized. Guest Interaction: Greet guests politely and professionally when encountered. Respond to guest requests promptly (e.g., extra towels, pillows, amenities). Respect guest privacy and follow Do Not Disturb (DND) policies. Health & Safety: Follow all health, safety, and hygiene standards. Use cleaning chemicals and equipment safely and properly. Follow hotel procedures for lost and found items.
Overview Acts as the primary liaison between potential guests and the hotel s booking system, managing reservations, guest communications, and coordination with internal departments to ensure seamless guest experiences and optimized occupancy. Key Responsibilities Reservation Management Manage inbound reservations via phone, email, and online channels; confirm dates, room types, rates, and special requests. Input, update, and maintain reservation details in PMS or CRS systems; log cancellations, modifications, and guest information. Track room inventory, maintain availability, and yield manage where necessary. Communication & Customer Service Provide prompt, courteous responses to inquiries regarding availability, rates, policies, and hotel offerings. Handle guest complaints or special requests, coordinating effectively across housekeeping, front desk, or other relevant teams. Sales & Revenue Enhancement Promote room upgrades, packages, and add-ons to maximize revenue per available room (RevPAR). Generate and analyze reports on booking patterns, occupancy, cancellation trends, and booking performance. Internal Coordination & Reporting Collaborate closely with Front Office, Housekeeping, Sales, and Events teams to align guest arrival preparations and package promotions. Prepare daily expected-arrival lists, advance deposit tracking, and reservation audits. Administrative & System Duties Maintain accurate guest profiles, reservation logs, and confirmations. Perform daily, weekly, and monthly audits to ensure data integrity and compliance.
Gym Supervision: Oversee the operation of the gym, ensuring that equipment is in good working order, clean, and safe for use. Report any maintenance or safety issues to the appropriate department. Exercise Demonstrations: Demonstrate the proper use of gym equipment and provide instruction on effective techniques to ensure that guests are using the equipment correctly and safely. Guest Safety & Injury Prevention: Monitor guests workouts to ensure they are performing exercises safely and effectively. Offer guidance on posture and technique to prevent injuries. Provide first aid or emergency assistance as needed. Maintaining Cleanliness: Ensure that the gym area is clean, well-organized, and fully stocked with necessary equipment, towels, and water stations. Customer Service: Greet guests with a warm and friendly attitude, provide them with information about fitness programs, and answer any questions about gym facilities, equipment, or wellness services. Ensure an overall positive and welcoming fitness experience. Promote Wellness Programs: Encourage guests to take advantage of available wellness programs and services such as spa treatments. Tracking Progress: Keep records of guests fitness progress and performance, and offer feedback or adjustments to their workout plans as needed. Compliance with Standards: Ensure that all gym policies, health, and safety standards are followed, including cleaning protocols and gym usage guidelines. Maintain up-to-date knowledge of the hotel s wellness offerings and ensure they are communicated effectively to guests. Collaboration with Other Departments: Work closely with the Spa, Front Desk, and other hotel departments to promote the fitness center s services, help with special events, and accommodate guest needs. Stay Current with Fitness Trends: Continuously improve professional skills by staying updated on the latest trends and certifications in the fitness industry, including attending relevant workshops or courses.
PRINCIPAL ACCOUNTABILITY: Partie is a French word meaning "part (of a whole) or section." A Partie system is one in which an operations space equipment, and jobs are divided up into sections. The Partie system for chefs evolved in the Escoffier era from an analysis of the tasks needed for production and then a grouping of those tasks so as to maximize production speed and efficiently. The original system lasted up to the 1930s and was designed primarily for large restaurants, especially those in major hotels providing extensive a la carte and table dh te menus in the classic French tradition. As the task of the professional kitchen came to involve serving more customers in more and different ways, it organization inevitably became more complex. Highly elaborate dishes required highly specialized experts rather than general chefs who must handle all types of cookery at once. Chef de partie is a working cook incharge of a clearly defined section of activities within the kitchen. The Chef de Partie particularly of the sauce and Grade Manager may have the status and duties of a Sous Chef in addition to sectional responsibilities. All the Chef de Parties may be regarded as supervisors or foremen of their sections as well as skilled craftsmen.
Job Summary: The Learning & Development Manager is responsible for designing, implementing, and evaluating training and development programs that enhance employee skills, performance, and engagement across the hotel. This role supports the hotel s business objectives by fostering a culture of continuous learning, aligning training initiatives with operational goals, and ensuring consistent service quality and brand standards. Key Responsibilities: 1. Training Program Design & Delivery Develop, implement, and deliver training programs for all levels of staff, including onboarding, soft skills, technical skills, leadership, and compliance training. Customize training content to reflect hotel brand standards and service expectations. Organize and conduct orientation programs for new hires. 2. Learning Needs Assessment Conduct regular training needs analyses in coordination with department heads. Identify skill gaps and recommend learning interventions to improve performance and service quality. Monitor industry trends to ensure training content is relevant and up to date. 3. Performance & Talent Development Support performance management processes through training on goal setting, feedback, and development planning. Implement succession planning and career development programs for high-potential employees. Facilitate coaching and mentoring initiatives. 4. Training Administration & Compliance Maintain accurate records of training attendance, certifications, and evaluations. Ensure training programs comply with local labor laws, health & safety regulations, and brand standards. Coordinate with HR to ensure employee training files are up-to-date. 5. Collaboration & Stakeholder Engagement Partner with department heads to align training goals with operational needs. Liaise with corporate L&D teams to implement brand-wide training programs and initiatives. Promote a learning culture across the hotel by engaging staff and encouraging participation. 6. Evaluation & Continuous Improvement Evaluate training effectiveness through feedback, assessments, and performance outcomes. Analyze training data to report on ROI and identify areas for improvement. Continuously refine and update training programs based on feedback and hotel goals.