Objectives and tasks Prepare management, variance, and financial reports on a periodic basis. Oversee daily operations, accounting, and financial matters of the F&B store. Supervise employee activities to ensure compliance with established standards and policies. Identify and resolve operational, financial, and employee-related issues. Coordinate with audit and business teams to ensure adherence to established procedures. Train and guide staff in their job duties. Assist with recruitment, performance reviews, promotions, terminations, and salary adjustments for employees. Ensure employees follow operational practices, hygiene rules, and quality standards. Develop and implement training programs for employees. Manage F&B store operations to ensure excellent service in an economical and profitable manner. Initiate the development of methods for high-quality food and drink preparation. Train staff on emergency, health, and safety policies. Respond promptly to customer complaints to ensure high-quality customer service and satisfaction. Plan and supervise marketing and promotional activities to attract more customers. Assist in ordering, purchasing, and stocking F&B products. Coordinate sourcing and testing of new products and menus. Conduct regular repairs and maintenance of F&B equipment.

Job Purpose: To assist in the overall management of housekeeping operations within the hotel, ensuring the highest standards of cleanliness, hygiene, and maintenance are maintained throughout the property, including guest rooms, corridors, public areas, and back-of-house areas. Key Responsibilities: Supervision of Housekeeping Staff: Assist in leading and managing the housekeeping team, including room attendants, cleaners, and supervisors. Monitor team performance, provide coaching, training, and development to staff to ensure high standards of cleanliness and service. Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and adherence to hotel policies and standards. Quality Control: Ensure rooms and public spaces are cleaned and maintained to meet or exceed guest expectations. Inspect guest rooms before check-in to ensure they meet the required standards of cleanliness and presentation. Address any housekeeping-related guest complaints or requests, ensuring swift resolution. Inventory and Supplies Management: Assist in managing the inventory of housekeeping supplies, ensuring adequate stock levels and quality of cleaning products and linens. Ensure proper handling, storage, and usage of cleaning materials and equipment to avoid wastage and to comply with health and safety regulations. Training and Development: Assist in training new housekeeping staff on procedures, safety guidelines, and hotel policies. Conduct ongoing staff training to improve cleaning techniques, customer service skills, and hotel knowledge. Scheduling and Staffing: Assist in creating and managing staff schedules to ensure adequate coverage of shifts and meet operational needs. Help manage staff attendance and performance, making recommendations for staffing adjustments as needed. Health and Safety Compliance: Ensure housekeeping operations comply with all health and safety regulations and hotel standards. Oversee the proper use and disposal of cleaning chemicals and equipment in compliance with safety standards. Promote a safe working environment for housekeeping staff, ensuring the prevention of accidents and injuries. Coordination with Other Departments: Collaborate with other hotel departments, such as Front Desk, Maintenance, and Laundry, to ensure smooth operations and timely response to guest needs. Communicate guest requests, maintenance issues, and special requests to relevant departments. Cost Control: Assist in managing the departments budget by controlling costs related to supplies, equipment, and labour. Monitor and minimize wastage of cleaning materials and linens.

Position Overview: The Assistant General Manager Sales & Marketing (Cluster Level) is responsible for the overall sales and marketing strategies for a cluster of hotels within a specific geographic region or market. This key leadership role will drive revenue generation, increase brand awareness, and ensure that the properties within the cluster meet their sales and marketing objectives. The Assistant General Manager will work closely with the Resort Managers and hotel teams to develop and implement integrated sales plans, marketing campaigns, and revenue optimization strategies to maximize performance across all properties. Key Responsibilities: 1. Strategic Sales Leadership Develop and implement the sales and marketing strategy for the cluster, ensuring alignment with each hotels business objectives and broader company goals. Identify target market segments, including corporate, leisure, MICE, and group bookings, and craft tailored sales approaches to each. Lead the sales efforts to increase market share, guest loyalty, and revenue per available room (RevPAR) across the cluster of hotels. Monitor and analyze sales performance, adjust strategies accordingly, and ensure sales targets are met. Direct and coordinate all sales initiatives, including direct sales efforts, travel trade, and online channels. 2. Marketing & Brand Strategy Oversee the marketing activities for the cluster, ensuring that all marketing initiatives are aligned with brand guidelines and effectively promote each hotel s offerings. Develop and execute digital marketing strategies. Ensure the effective use of marketing budgets to create impactful campaigns, events, and promotions that support revenue growth. 3. Revenue & Distribution Management Collaborate with the Revenue Management team to optimize room rates, inventory, and distribution channels, ensuring competitive pricing strategies are implemented. Oversee the development of promotional offers, packages, and rate plans that are aligned with market conditions and demand. Work closely with the e-commerce team to drive online bookings through OTAs (Online Travel Agents), direct channels, and the hotel website. 4. Business Development & Client Relationship Management Cultivate and manage relationships with key accounts, including corporate clients, travel agents, event planners, and group coordinators. Negotiate contracts with corporate clients, groups, and travel agencies to secure long-term business partnerships. Identify new business opportunities and revenue streams, including corporate contracts, group bookings, and special events. Maintain a strong presence in local and regional markets, attending networking events, trade shows, and client meetings to represent the hotels. 5. Leadership & Team Management Lead and mentor the sales and marketing teams across the cluster, ensuring high performance and alignment with cluster-wide goals. Foster a collaborative culture of teamwork and ensure that all hotels are working toward a unified vision for the clusters sales and marketing objectives. Provide ongoing training and development to sales and marketing staff to improve skills and performance. Set clear performance goals and objectives for the sales and marketing teams, and regularly evaluate individual and team performance. 6. Market Research & Competitor Analysis Conduct regular market research to understand customer trends, competitor activities, and industry developments. Use market intelligence tools, customer feedback, and performance data to make informed decisions about pricing, promotions, and overall strategy. 7. Event Sales and Group Business Management Oversee the sales and promotion of event facilities, including conferences, banquets, and group bookings, ensuring that all events align with revenue goals. Work with hotel operations teams to ensure smooth execution of events and group bookings, ensuring customer satisfaction and repeat business. Develop tailored sales packages and promotions for meetings, incentives, conferences, and events (MICE), and actively promote them to key audiences.

Cleaning guest rooms: This includes making beds, changing linens, replenishing amenities, and cleaning bathrooms. Maintaining public areas: Keeping hallways, lobbies, and other common areas clean and tidy. General cleaning duties: Sweeping, vacuuming, mopping, dusting, and polishing surfaces. Reporting issues: Identifying and reporting any maintenance or safety hazards.