The Assistant Manager - Laundry is responsible for overseeing and managing all laundry operations within the hotel to ensure efficiency, cleanliness, and high-quality standards. This role requires leadership, coordination with various hotel departments, and maintaining the laundry equipment and systems to provide guests with the highest level of service.

Key Responsibilities:

Laundry Operations Management:
- Supervise daily laundry operations, including the washing, drying, folding, and distribution of linen and guest laundry.
- Ensure laundry operations are running smoothly and that laundry items are processed on time.
- Manage laundry equipment maintenance schedules and ensure cleanliness and functionality.
Team Supervision:
- Supervise and train laundry staff, ensuring proper techniques are followed for different fabrics and materials.
- Set performance standards and manage the work schedule.
- Provide ongoing coaching to improve productivity and quality standards.
Quality Control:
- Inspect linens and laundry items for quality assurance, ensuring items are free of damage and stains.
- Monitor laundry supplies and linen inventory, placing orders as needed to maintain appropriate stock levels.
- Ensure that all laundry adheres to the hotels cleanliness and hygiene standards.
Guest Services:
- Respond to guest laundry requests in a timely and professional manner.
- Ensure that guests laundry is handled confidentially, with care, and within specified timeframes.
- Resolve guest complaints related to laundry services promptly.
Cost Control:
- Monitor and control the laundry budget, ensuring efficient use of resources and minimizing waste.
- Track and report on laundry costs, including detergent, equipment maintenance, and labour costs.
- Suggest cost-effective solutions for improving laundry operations without compromising quality.
Safety & Compliance:
- Ensure that all laundry operations comply with health and safety regulations.
- Implement and monitor proper handling and storage of chemicals and hazardous materials used in laundry processes.
- Maintain clean and organized laundry facilities, ensuring safety standards are followed.
Coordination with Other Departments:
- Work closely with housekeeping, front office, and food & beverage departments to ensure smooth laundry services for guest rooms and public areas.
- Coordinate laundry needs for special events, conferences, or high-volume periods.

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Assistant Manager-Laundry