Job role: Area operation manager (Hotels/hospitality) Job type: Full time Location: Maharashtra/Goa/Karnataka/Kerala Mandate Language: Marathi & Konkani, south language Work experience: min. 6 years Job brief We, at The Hosteller, are seeking an experienced Area operations manager' to manage a cluster/region having 10-15 properties each having 40-50 keys. The candidate shall be responsible for ensuring high service quality experience is delivered to the guests, shall be responsible for various functions in his region including front office, housekeeping, guest relations, F&B, maintenance & engineering, human resources, etc. He/she shall have to work closely with hotel/hostel specific teams (20-25 per property) and also with other departments in the company. Job responsibilities Understanding the company's vision, various properties, operational structure, organisational hierarchy, user demographics, etc. Understanding the company's operations standard operating procedures (SOPs) regularly and implementing those within your region Overseeing hotel/hostel regional operations ensuring adherence to company defined standards in all departments including front office, housekeeping, front desk, F&B, maintenance & engineering, training & development, etc. Overseeing human resource development, training, etc. while fostering a positive work environment for high overall productivity Conducting regular audits to monitor service quality, identifying improvements and implementing corrective actions Managing operational budgets by adequate resource allocations and minimising expenses via cost-effective strategies Supervising timely hostel pre-launches by ensuring operational readiness and quality checks Enhancing guest satisfaction by addressing escalations, implementing service improvements, and ensuring a positive experience Working with other internal departments Building relationships with industry professionals to stay updated on trends and best practices Regularly optimising various SOPs to build a high service quality experience for guests Qualifications Bachelors or Masters degree in hospitality/hotel management Min. 6 years experience in the hospitality industry (with extensive operational experience in managing multiple properties or regions) Proven track record of successfully scaling teams, managing diverse operations and working in a fast-paced environment Excellent analytical, communication, interpersonal and time-management skills Fluency in English and local language like Konkani & Marathi is a MUST Willingness to travel and manage hotels/hostels across various locations
Job role: Area operation manager (Hotels/hospitality) Job type: Full time Location: Goa Mandate Language: Marathi & Konkani Work experience: min. 6 years Job brief We, at The Hosteller, are seeking an experienced Area operations manager' to manage a cluster/region having 10-15 properties each having 40-50 keys. The candidate shall be responsible for ensuring high service quality experience is delivered to the guests, shall be responsible for various functions in his region including front office, housekeeping, guest relations, F&B, maintenance & engineering, human resources, etc. He/she shall have to work closely with hotel/hostel specific teams (20-25 per property) and also with other departments in the company. Job responsibilities Understanding the company's vision, various properties, operational structure, organisational hierarchy, user demographics, etc. Understanding the company's operations standard operating procedures (SOPs) regularly and implementing those within your region Overseeing hotel/hostel regional operations ensuring adherence to company defined standards in all departments including front office, housekeeping, front desk, F&B, maintenance & engineering, training & development, etc. Overseeing human resource development, training, etc. while fostering a positive work environment for high overall productivity Conducting regular audits to monitor service quality, identifying improvements and implementing corrective actions Managing operational budgets by adequate resource allocations and minimising expenses via cost-effective strategies Supervising timely hostel pre-launches by ensuring operational readiness and quality checks Enhancing guest satisfaction by addressing escalations, implementing service improvements, and ensuring a positive experience Working with other internal departments Building relationships with industry professionals to stay updated on trends and best practices Regularly optimising various SOPs to build a high service quality experience for guests Qualifications Bachelors or Masters degree in hospitality/hotel management Min. 6 years experience in the hospitality industry (with extensive operational experience in managing multiple properties or regions) Proven track record of successfully scaling teams, managing diverse operations and working in a fast-paced environment Excellent analytical, communication, interpersonal and time-management skills Fluency in English and local language like Konkani & Marathi is a MUST Willingness to travel and manage hotels/hostels across various locations
Job role : General manger/Assistant general manager Location : North India Department : Hotel operations Job experience : 5+ years Job brief A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures. Key responsibilities Understanding of the hospitality/hotel industry with extensive work experience Understanding of the company's vision, business expansion plans, operational standards, etc. Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view Understanding hotel pre-launch phase, day to day operations, etc. Understanding of various functions including front desk, housekeeping, F&B, engineering, etc. Supervising various functions and human resources (blue/white collar) Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality Handling & resolving escalations and grievances Managing P&L and cost-effectiveness while ensuring high service quality Motivating, mentoring and aligning staffs Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship Coordinating with other departments within the company to help resolve issues Qualifications Hospitality graduate/post-graduate or diploma in hospitality Min. 5 years of experience in a hotel, hostel, guest house, etc. Extensive operational knowledge of hotel operations Outstanding communication, interpersonal & time-management skills Flexible to relocate anywhere in northern India High attention to detail
Job role : Housekeeping supervisor/executive/associate Location : North India Department : Hotel operations Job experience : 1-5 years Job brief The housekeeping supervisor/executive/associate shall be responsible for maintaining the cleanliness of the hotel/backpacker hostel including rooms, lobbies, public areas, restaurants and all spaces ensuring the highest standards of hygiene, cleanliness, and service as per company defined guidelines. Key responsibilities Understanding of the hospitality/hotel industry with extensive work experience Understanding of the company's operational standards Understanding the nuances of managing a hotel under a brand network Understanding of cleaning and sanitisation procedures Ensuring various spaces in the hotels are timely cleaned, sanitised and prepared for incoming guests Maintaining cleanliness of public areas such as lobbies, restaurants, restrooms, receptions, etc. Understanding of various cleaning agents, equipment's, materials, supplies, etc. Reporting maintenance and safety issues promptly Following health and safety regulations and sanitation policies Conducting regular audits to ensure compliance with standard operating procedures (SOPs) Coordinating with the front desk and kitchen departments as required Managing operational quality with attention to detail on various parameters such as infrastructure, services, operations, etc. to ensure high service quality Handling & resolving escalations and grievances Qualifications Min. qualification - 12th pass or diploma in hospitality Min. 1 year of experience in a hotel, hostel, guest house, etc. Outstanding communication, interpersonal & time-management skills Flexible to relocate anywhere in northern India High attention to detail
Job role: Chef/commis chef Location: South India Department: F&B operations Job experience: 4+ years Job brief A chef shall be responsible for curating, preparing and cooking diverse range of Indian/Chinese/Continental menu dishes as per the company's standard operating procedures. He/she shall have passion for culinary arts and should have a good experience and understanding of hotel kitchens/material/crockery/presentation/etc. Key responsibilities Understanding various kinds of cuisines & beverages as per company menu guidelines Understanding materiality/ingredients/crockery/presentations/etc. Understanding kitchen layout including equipments such as braising pans, baking ovens, stoves, grills, microwaves and fryers Understanding of the guests and their preferred eating habits Preparing ingredients for cooking by portioning, chopping and storing food appropriately Following recipes and yield guides meticulously to prepare all menu items Cooking food according to established recipes, quality, and presentation standards, maintaining the food preparation checklist Preparing, seasoning and cooking a variety of dishes including vegetables, soups, and breakfast items Setting up various stations with the appropriate stocks of menu items Assisting in inventory management & timely replenishment Ensuring clean and appropriate stocks of all products in designated storage cabinets Implementing minimal food wastage practices as per industry standards Preparing alcoholic/non-alcoholic beverages for bars and restaurants Interacting with guests, helping them place orders and taking regular feedbacks Having a thorough knowledge of various local/non-local Being guest centric and providing excellent experience Understanding regulatory compliance (FSSAI/Excise) and operating with adherence Qualifications Hospitality graduate or diploma in hospitality Min. 4 years of experience in a hotel, club, cruise, restaurant, etc. Extensive operational knowledge of hotel F&B operations Outstanding communication, interpersonal & time-management skills Flexible to relocate anywhere in southern India
Job role: Food server/steward Location: South India Department: Hotel/restaurant operations Job experience: 2+ years Job brief A food server/steward shall be responsible for greeting, meeting, serving and servicing guests at company's F&B cafes operating under each backpacker hostel. He/she shall be entrusted to effectively manage a 80-100 cover restaurant overseeing multiple facets of F&B service as per company's standard operating procedures. Job responsibilities Greeting and welcoming guests courteously upon their arrival in the cafes Escorting guests to their tables and helping them scan company's QR based menus Enabling guests to order food & beverage seamlessly by helping them with menu Ensuring timely food servicing and by attending to their needs and requests Maintaining cleanliness and tidiness of dining areas Collaborating with kitchen staff to ensure timely delivery of orders Up-selling and promoting specials offers Handling customer grievances and resolving complaints professionally Adhering to food safety and hygiene standards at all times Qualifications Diploma in hotel management or relevant course in hospitality Min. 2 years of experience in a hotel, hostel, guest house, restaurant, cafes, QSR, etc. Extensive operational knowledge of hotel F&B operations Outstanding communication, interpersonal & time-management skills Flexible to relocate anywhere in southern India High attention to detail
Job role : Front desk manager/executive/associate Location : North India Department: Hotel operations Job experience : 1-3 years Job brief A front desk manager/executive/associate shall be responsible for management of the company's backpacker hostels effectively. He/she shall be entrusted to effectively be a part of the managing team for a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures. Key responsibilities Understanding of the hospitality/hotel industry with extensive work experience Understanding of the company's vision, business expansion plans, operational standards, etc. Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view Understanding hotel pre-launch phase, day to day operations, etc. Understanding of various functions including front desk, housekeeping, F&B, engineering, etc. Supervising various functions and human resources (blue/white collar) Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality Handling & resolving escalations and grievances Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship Coordinating with other departments within the company to help resolve issues Qualifications Hospitality graduate/post-graduate or diploma in hospitality Min. 1-3 years of experience in a hotel, hostel, guest house, etc. Extensive operational knowledge of hotel operations Outstanding communication, interpersonal & time-management skills Flexible to relocate anywhere in northern India High attention to detail
Job role: General manger/Assistant general manager Location: South India Department: Hotel operations Job experience: 5+ years Job brief A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures. Key responsibilities Understanding of the hospitality/hotel industry with extensive work experience Understanding of the company's vision, business expansion plans, operational standards, etc. Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view Understanding hotel pre-launch phase, day to day operations, etc. Understanding of various functions including front desk, housekeeping, F&B, engineering, etc. Supervising various functions and human resources (blue/white collar) Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality Handling & resolving escalations and grievances Managing P&L and cost-effectiveness while ensuring high service quality Motivating, mentoring and aligning staffs Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship Coordinating with other departments within the company to help resolve issues Qualifications Hospitality graduate/post-graduate or diploma in hospitality Min. 5 years of experience in a hotel, hostel, guest house, etc. Extensive operational knowledge of hotel operations Outstanding communication, interpersonal & time-management skills Flexible to relocate anywhere in southern India High attention to detail
Job role : Housekeeping supervisor/executive/associate Location : North India Department : Hotel operations Job experience : 1-5 years Job brief The housekeeping supervisor/executive/associate shall be responsible for maintaining the cleanliness of the hotel/backpacker hostel including rooms, lobbies, public areas, restaurants and all spaces ensuring the highest standards of hygiene, cleanliness, and service as per company defined guidelines. Key responsibilities Understanding of the hospitality/hotel industry with extensive work experience Understanding of the company's operational standards Understanding the nuances of managing a hotel under a brand network Understanding of cleaning and sanitization procedures Ensuring various spaces in the hotels are timely cleaned, sanitized and prepared for incoming guests Maintaining cleanliness of public areas such as lobbies, restaurants, restrooms, receptions, etc. Understanding of various cleaning agents, equipments, materials, supplies, etc. Reporting maintenance and safety issues promptly Following health and safety regulations and sanitation policies Conducting regular audits to ensure compliance with standard operating procedures (SOPs) Coordinating with the front desk and kitchen departments as required Managing operational quality with attention to detail on various parameters such as infrastructure, services, operations, etc. to ensure high service quality Handling & resolving escalations and grievances Qualifications Min. qualification - 12th pass or diploma in hospitality Min. 1 year of experience in a hotel, hostel, guest house, etc. Outstanding communication, interpersonal & time-management skills Flexible to relocate anywhere in northern India High attention to detail
Job role: Supply Manager (Hotel Property Acquisition) Duration: Full time Location: Mumbai, Maharashtra Field Experience : 5+ years The Hosteller is looking for an energetic and ambitious On-Field Supply Manager to join our team at The Hosteller. As a key member of our supply team, you will be responsible for expanding our network of hostels, forging strategic partnerships, and driving revenue growth. If you are passionate about travel, hospitality, and building relationships, we want to hear from you! Key Responsibilities: Conduct on-field prospecting and lead generation activities to identify potential locations and properties for new hostels. Build and maintain strong relationships with property owners, landlords, real estate agents, and other stakeholders to facilitate lease agreements or property acquisitions. Collaborate with the management team to develop strategic expansion plans and prioritize target markets for hostel development Negotiate lease terms, rental agreements, and other contractual terms with property owners, ensuring favorable terms for The Hosteller Developing capabilities to identify underserved brownfield/greenfield commercial early on Conduct market research and analysis to identify trends, demand patterns, and competitor activities in target markets. Coordinating with research, transformation, operations, legal & various other teams to ensure seamless execution of expansion initiatives. Understanding infrastructure related health & MEP audits in order to take a decision to execute the deals of the new/prospective infrastructure Understanding the real estate market, prevalent commercial rentals as per various geographies & asset valuation and aligning it with the companys proposed rental expectation before executing the deal Documenting various workflow requirements, asset related paperwork (floor plans, buy/sell deeds, property registration & ownership related documents, water/electricity bills, etc.), infrastructural audits, etc. Building & managing a vast network of brokers & real estate agents across geographies Required skills: Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field Proven track record of success in business development, sales, or real estate, preferably in the hospitality or travel industry Strong negotiation skills with the ability to influence and persuade others Strategic thinker with analytical abilities to assess market opportunities and develop effective business strategies Self-motivated and results-oriented with a proactive approach to problem-solving and decision-making Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities Willingness to travel extensively and work flexible hours as needed Proficiency in Microsoft Office Suite and CRM software
Job role: Chef/commis chef Location: South India Department: F&B operations Job experience: 4+ years Job brief A chef shall be responsible for curating, preparing and cooking diverse range of Indian/Chinese/Continental menu dishes as per the company's standard operating procedures. He/she shall have passion for culinary arts and should have a good experience and understanding of hotel kitchens/material/crockery/presentation/etc. Key responsibilities Understanding various kinds of cuisines & beverages as per company menu guidelines Understanding materiality/ingredients/crockery/presentations/etc. Understanding kitchen layout including equipments such as braising pans, baking ovens, stoves, grills, microwaves and fryers Understanding of the guests and their preferred eating habits Preparing ingredients for cooking by portioning, chopping and storing food appropriately Following recipes and yield guides meticulously to prepare all menu items Cooking food according to established recipes, quality, and presentation standards, maintaining the food preparation checklist Preparing, seasoning and cooking a variety of dishes including vegetables, soups, and breakfast items Setting up various stations with the appropriate stocks of menu items Assisting in inventory management & timely replenishment Ensuring clean and appropriate stocks of all products in designated storage cabinets Implementing minimal food wastage practices as per industry standards Preparing alcoholic/non-alcoholic beverages for bars and restaurants Interacting with guests, helping them place orders and taking regular feedbacks Having a thorough knowledge of various local/non-local Being guest centric and providing excellent experience Understanding regulatory compliance (FSSAI/Excise) and operating with adherence Qualifications Hospitality graduate or diploma in hospitality Min. 4 years of experience in a hotel, club, cruise, restaurant, etc. Extensive operational knowledge of hotel F&B operations Outstanding communication, interpersonal & time-management skills Flexible to relocate anywhere in southern India
Job role: Front desk associate (FDA) Duration: Full time Location: Department: Operations Experience: 0-1 years in hospitality The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests Job Responsibilities: Understanding of the company's vision, business expansion plans, operational standards, etc. Process all guest check-ins, check-outs, and room assignments Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction. Handle guest complaints. Interacts with customers on overall satisfaction Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Qualifications: Educational background: Hospitality graduate or Hospitality diploma 0-6 months experience in the Hospitality industry Good communication, interpersonal & time-management skills Location Flexible
The Talent Acquisition Assistant Manager shall be tasked with hiring and on-boarding talents in various verticals such as front office, facility (housekeeping, security and engineering), F&B, etc. for the company's day to day operational requirements. This role shall require focus on building strong relationships with potential candidates, ensuring a smooth on-boarding experience, and managing stakeholder relationships to contribute to the organisations overall success. Job responsibilities Understanding of the hospitality and hotel industry, including its various functions and human resource needs for both white- and blue-collar positions Understanding the company's vision, business expansion plans and recruitment needs for each hotel/hostel and future pipeline Exploring various recruitment channels, including direct hiring portals, agencies, references, colleges, skill development institutes and freelancers Identifying, sourcing, screening, interviewing and recruiting candidates according to company requirements and timelines Coordinating and scheduling interviews across different hiring departments Ensuring the candidates are thoroughly briefed about required job roles, company policies, compensation, other benefits, etc. Ensuring the probably candidates are checked on hiring criteria such as background checks, mental/physical stability, demographics, etc. Building a talent pool for current and future hiring needs Coordinating with other team members in the team and ensuring timely reporting Preparing reports on recruitment metrics and identifying trends for improvement Qualifications Educational background: Graduation or post-graduation in HR, diploma in the relevant field Past work experience in hospitality or related industry Extensive recruitment experience of blue-collar candidates (housekeeping/kitchen/security) Prior experience in working in a fast-paced environment Outstanding analytical, communication, interpersonal & time-management skills Interested candidates can share their profiles at apoorva@thehosteller.com or WhatsApp their resume at 9867171108
Understand the Companys quality assurance policies & processes Ensure that all external and internal requirements are met before our products and services reach our guests Responsible for inspecting procedures and identifying mistakes or non-conformity issues Oversee the quality standards and efficacy of the overall program to ensure utmost in customer satisfaction Understand customer behaviour, demographics, interaction, feedback channels, etc. Analyse and maintain the Companys online/offline reputation via various tools Timely reporting of all reputation data Coordination between different teams for suggested improvements Facilitate immediate issues and provide guest resolution Implement various proactive prevention measures to avoid negative feedback Identify & conduct various inter-team pieces of training about Quality & Assurance processes Uplift reputation management skills on a timely basis Understand various reporting KPIs to optimize workflow Required skills: Bachelor’s degree in Hospitality or a related field Any specialised course in Quality assurance is a PLUS Great attention to detail and a results-driven approach Outstanding communication skills Excellent numerical skills and understanding of data Working knowledge of tools, methods, and concepts of quality assurance Organisational and time-management skills for meeting deadlines in a fast-paced environment
Job role : General manger/Assistant general manager Location : North India Department : Hotel operations Job experience : 5+ years Job brief A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures. Key responsibilities Understanding of the hospitality/hotel industry with extensive work experience Understanding of the company's vision, business expansion plans, operational standards, etc. Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view Understanding hotel pre-launch phase, day to day operations, etc. Understanding of various functions including front desk, housekeeping, F&B, engineering, etc. Supervising various functions and human resources (blue/white collar) Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality Handling & resolving escalations and grievances Managing P&L and cost-effectiveness while ensuring high service quality Motivating, mentoring and aligning staffs Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship Coordinating with other departments within the company to help resolve issues Qualifications Hospitality graduate/post-graduate or diploma in hospitality Min. 5 years of experience in a hotel, hostel, guest house, etc. Extensive operational knowledge of hotel operations Outstanding communication, interpersonal & time-management skills Flexible to relocate anywhere in northern India High attention to detail
The TA executive is responsible for sourcing, recruiting, and retaining the top talent to meet the staffing needs of the organization. The role involves developing recruitment strategies, building relationships with potential candidates, ensuring a seamless onboarding process & stakeholder management to contribute to the overall success of the organization. Job responsibilities: Understanding of the hospitality/hotel industry, various functions in the sector, and human resource (both white & blue collar) requirements Understanding of the company's vision, business expansion plans, recruitment requirements per unit, employment life cycle, etc Understanding the nuances of blue/white collar hiring, various channels of recruitment (direct/agency/freelancers/etc), subscription models, cost of hiring & onboarding, etc. Understanding of various recruitment-related KPIs Preparing JDs for various roles, Identifying, sourcing, screening, interviewing and recruiting various candidates as per company requirements within timelines Scheduling interviews by coordinating with various hiring departments Creating a talent pool for ongoing or any future hiring requirements by working closely with agencies or freelancers Reporting, onboarding, checking professional background and maintaining work-related documents Networking with industry professionals and keeping abreast of developments in talent acquisition Qualifications: Educational background: Human resource diploma/Graduation or post-graduation Relevant work experience in hospitality or related industry Extensive recruitment experience of blue-collar candidates (housekeeping/kitchen/security) Prior experience of scaling/managing teams, working in a fast-paced environment Interested candidates can share their profiles at apoorva@thehosteller.com or WhatsApp their resume at 9867171108
Job role: Interior Designer Duration: Permanent Location: Sakinaka, Mumbai HQ Experience: 5+ Years Job Description: Demonstration ability to help Project managers execute the work and oversee multiple complex projects simultaneously Be an integral part of the transformation team which is responsible for all building design stages -pre-design, schematic design, design documents, and construction documents including project management Ability to work independently and collaboratively with a team Basic understanding of building codes and construction regulations Formulate design solutions that align with project specifications, ensuring they meet budgetary constraints Deliver essential pre-design services, including feasibility studies, and test fit layouts setting a strong foundation for each project Collaborate closely with the Design head, project managers, regional managers, and procurement team, ensuring seamless transitions between design phases without compromising on quality, budget, or timeline Oversee the quality of design documentation, ensuring that all deliverables meet the highest standards Stay abreast of industry trends, best practices, and regulations; regularly participate in design reviews and client sessions Designing and aesthetics as per brand guidelines Job Skill Sets: 5+ years in interior design, space design, architecture, civil engineering, site administration, and construction management Bachelor's/Master's degree in Interior Design is a must Minimum of 6 years experience in interior design and architecture, with a focus on high-end hospitality and commercial projects Strong Technical Skills and knowledge of Products and construction materials Strong experience with drafting tools such as AutoCAD, SketchUp, and Adobe Photoshop Experience with MS Excel, Word, and PowerPoint Excellent communication, organization, and leadership skills Interested candidates can share their profiles at nirmiti@thehosteller.com or WhatsApp their resume at 9867171108
Interested candidates can share their resumes at nirmiti@thehosteller.com or WhatsApp their resumes on 9867171108. Job role: Learning & Development manager Duration: Full time Location: Mumbai Department: Human resources Experience: 5+ years of experience in Learning & Development in hotel/ hospitality industry Develop a comprehensive learning and development strategy aligned with the company's values, objectives, and guest service standards. Conduct engaging training sessions, workshops, and hands-on activities for staff across multiple hostel locations Utilize diverse training methodologies, including in-person training, online modules, practical simulations, and role-playing exercises Develop and oversee a comprehensive onboarding program for new staff members, introducing them to the hostel's culture, values, and expectations Ensure that new employees receive the necessary training and support to excel in their roles Collaborate with department heads to identify performance gaps and recommend targeted training interventions Monitor and assess staff performance post-training, providing guidance and follow-up support as needed Implement assessment tools to measure the effectiveness of training programs Gather feedback from staff and management to continuously enhance training materials and methodologies Regularly review training content to ensure alignment with evolving industry trends and best practices Travel regularly to various hostel locations to deliver training sessions, conduct assessments, and ensure consistent training implementation Maintain accurate records of training activities, attendance, and outcomes Generate insightful reports on training effectiveness, areas for improvement, and emerging training needs Qualifications: Bachelor's degree in hotel management Proven experience in training and development within the hospitality industry, preferably in a hostel or hotel setting Exceptional interpersonal and communication skills Ability to design and deliver engaging and interactive training content Flexibility and willingness to travel frequently to various hostel locations Strong organizational skills and attention to detail Proficiency in training software and tools Analytical mindset with the ability to assess training needs and measure outcomes Enthusiasm for cultural diversity and an understanding of backpackers' needs and expectation
Job role: Front desk executive (FDE) Duration: Full time Department: Front Office The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests Job Responsibilities: Welcome guests with a smiling face Ensure hassle-free Check-in/Check-Out, guest registrations, regulatory compliances, night audits, timely allotment of rooms/beds, etc. Inform the customers about hostel policies, local information, nearby things to do, etc. Help guests to plan their itinerary Work with FDM/FDA to carry out smooth operations Ensure the highest standard of cleanliness in sync with the HK team Resolve day-to-day guest requests & complaints Record all financial transactions on a timely basis and as per companys prescribed SOPs (record expenses, invoices, etc.) Deliver the highest standards of customer experience and handle guest escalations/grievances (without involving the GM/AGM unless required) Anticipate guest needs and build rapport with customers Address customer complaints and escalate to Front Desk Manager when needed Request guests for their feedback and review Qualifications: Educational background: Hospitality graduate or Hospitality diploma 2+ Years of experience in the Hospitality industry Good communication, interpersonal & time-management skills Location Flexible
The Talent Acquisition Assistant Manager shall be tasked with hiring and on-boarding talents in various verticals such as front office, facility (housekeeping, security and engineering), F&B, etc. for the company's day to day operational requirements. This role shall require focus on building strong relationships with potential candidates, ensuring a smooth on-boarding experience, and managing stakeholder relationships to contribute to the organization's overall success. Job responsibilities Understanding of the hospitality and hotel industry, including its various functions and human resource needs for both white- and blue-collar positions Understanding the company's vision, business expansion plans and recruitment needs for each hotel/hostel and future pipeline Exploring various recruitment channels, including direct hiring portals, agencies, references, colleges, skill development institutes and freelancers Identifying, sourcing, screening, interviewing and recruiting candidates according to company requirements and timelines Coordinating and scheduling interviews across different hiring departments Ensuring the candidates are thoroughly briefed about required job roles, company policies, compensation, other benefits, etc. Ensuring the probably candidates are checked on hiring criteria such as background checks, mental/physical stability, demographics, etc. Building a talent pool for current and future hiring needs Coordinating with other team members in the team and ensuring timely reporting Preparing reports on recruitment metrics and identifying trends for improvement Qualifications Educational background: Graduation or post-graduation in HR, diploma in the relevant field Past work experience in hospitality or related industry Extensive recruitment experience of blue-collar candidates (housekeeping/kitchen/security) Prior experience in working in a fast-paced environment Outstanding analytical, communication, interpersonal & time-management skills Interested candidates can share their profiles at nirmiti@thehosteller.com or WhatsApp their resume at 9867171108