Front Office Associate

Job role:

Duration:

Location:

Department:

Experience:

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:

• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Process all guest check-ins, check-outs, and room assignments
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Operate telephone switchboard station. 
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
• Handle guest complaints.
• Interacts with customers on overall satisfaction
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Qualifications:

• Educational background: Hospitality graduate or Hospitality diploma
• 0-6 months experience in the Hospitality industry
• Good communication, interpersonal & time-management skills
• Location Flexible