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The Hosteller Hospitality
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Front Office Associate

Front Office Associate

The Hosteller Hospitality

0 - 2 years

1 - 2 Lacs

kochi madikeri wayanad

Posted:2 months ago| Platform:

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Skills Required

front office operations customer management front office support front office mis operations guest handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job role:

Duration:

Location:

Department:

Experience:

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:

Understanding of the company's vision, business expansion plans, operational standards, etc.
Process all guest check-ins, check-outs, and room assignments
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Operate telephone switchboard station.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
Handle guest complaints.
Interacts with customers on overall satisfaction
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Qualifications:

Educational background: Hospitality graduate or Hospitality diploma
0-6 months experience in the Hospitality industry
Good communication, interpersonal & time-management skills
Location Flexible

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Front Office Associate