Job Summary: The Front Office Associate is the face of the hotel, responsible for creating a welcoming and efficient guest experience. This role involves greeting guests, handling check-ins and check-outs, managing reservations, and addressing guest inquiries and concerns in a professional manner. Key Responsibilities: Greet and welcome guests as they arrive at the hotel. Handle guest check-in and check-out efficiently and courteously. Manage room reservations using hotel software or booking systems. Answer phone calls and respond to emails regarding bookings, inquiries, or concerns. Process payments and provide accurate billing information. Provide information about hotel services, amenities, local attractions, and travel directions. Handle guest complaints or issues promptly and escalate when necessary. Coordinate with housekeeping and other departments to ensure guest satisfaction. Maintain a clean and organized front desk area. Follow hotel security and safety procedures. Show more Show less
Job Summary: As a Housekeeping Associate, you will play a key role in ensuring our guests enjoy a clean, safe, and welcoming environment. You will be responsible for maintaining the cleanliness of guest rooms, public areas, and back-of-house spaces in accordance with hotel standards. Key Responsibilities: Clean and service guest rooms, bathrooms, and public areas efficiently and thoroughly. Replace linens, restock amenities, and ensure rooms are fully prepared for new guests. Report maintenance issues or safety hazards to the appropriate department. Follow hotel safety and hygiene protocols at all times. Respond promptly to guest requests and ensure their needs are met with professionalism. Work closely with the housekeeping supervisor and other team members to maintain high standards of cleanliness and service.
An F&B Service Associate provides high-quality guest service by welcoming diners, taking and serving food and beverage orders, managing dining areas, handling payments, and ensuring guest satisfaction while upholding health, safety, and professional standards.
Job Summary: As a Housekeeping Associate, you will be responsible for maintaining a clean, sanitary, comfortable, and tidy environment for guests in guest rooms, public areas, and other assigned hotel spaces. Your role is essential in ensuring a positive guest experience through exceptional cleanliness and attention to detail. Key Responsibilities: Clean and tidy guest rooms according to hotel standards, including making beds, dusting, vacuuming, and replenishing amenities. Sanitize bathrooms, restock towels and toiletries, and ensure guest comfort items are refreshed. Maintain cleanliness of public areas such as lobbies, hallways, elevators, and restrooms. Replace used linens and towels with clean ones. Respond promptly to guest requests for additional items or housekeeping service. Report maintenance issues or safety hazards to the supervisor immediately. Adhere to hotel health and safety policies and procedures. Handle guest belongings with care and respect guest privacy. Maintain housekeeping carts and equipment in clean and working condition. Follow daily task lists and complete assigned rooms within time limits. Requirements: High school diploma or equivalent preferred. Previous housekeeping or cleaning experience in a hotel or similar setting is an advantage. Ability to work independently and as part of a team. Good physical condition and ability to lift, push, and pull heavy items. Strong attention to detail and time management. Flexible availability including weekends and holidays. Basic understanding of English or local language for communication.
Job Summary: As a Housekeeping Associate, you will be responsible for maintaining a clean, sanitary, comfortable, and tidy environment for guests in guest rooms, public areas, and other assigned hotel spaces. Your role is essential in ensuring a positive guest experience through exceptional cleanliness and attention to detail. Key Responsibilities: Clean and tidy guest rooms according to hotel standards, including making beds, dusting, vacuuming, and replenishing amenities. Sanitize bathrooms, restock towels and toiletries, and ensure guest comfort items are refreshed. Maintain cleanliness of public areas such as lobbies, hallways, elevators, and restrooms. Replace used linens and towels with clean ones. Respond promptly to guest requests for additional items or housekeeping service. Report maintenance issues or safety hazards to the supervisor immediately. Adhere to hotel health and safety policies and procedures. Handle guest belongings with care and respect guest privacy. Maintain housekeeping carts and equipment in clean and working condition. Follow daily task lists and complete assigned rooms within time limits. Requirements: High school diploma or equivalent preferred. Previous housekeeping or cleaning experience in a hotel or similar setting is an advantage. Ability to work independently and as part of a team. Good physical condition and ability to lift, push, and pull heavy items. Strong attention to detail and time management. Flexible availability including weekends and holidays. Basic understanding of English or local language for communication.
Job Summary: The Front Office Associate is responsible for providing excellent guest service, managing check-in/check-out processes, handling reservations and guest inquiries, and ensuring smooth operations at the front desk. This role serves as the first point of contact for guests and plays a vital part in creating a positive and welcoming experience. Key Responsibilities: Guest Services Welcome and greet guests in a professional, friendly, and courteous manner. Handle guest check-ins and check-outs efficiently, following hotel procedures. Assist guests with inquiries, requests, and complaints, ensuring prompt and satisfactory resolution. Provide information about hotel facilities, services, and local attractions. Reservations and Communication Manage room bookings and cancellations via phone, email, and online platforms. Update the reservation system with accurate guest information and preferences. Coordinate with housekeeping and other departments regarding room status and guest requirements. Cashiering and Billing Process payments, prepare bills, and handle guest accounts accurately. Maintain cash float and balance transactions at the end of the shift. Administrative Duties Maintain front desk records, logs, and reports as per standard operating procedures. Ensure that the reception area is clean, organized, and presentable at all times. Follow hotel policies, safety, and security procedures. Teamwork Coordinate with bell desk, concierge, housekeeping, and maintenance teams. Participate in training sessions and staff meetings to improve service quality.
Job Summary: The Front Office Associate is responsible for providing exceptional guest service by handling check-ins, check-outs, reservations, and guest inquiries efficiently and courteously. This position serves as the face of the hotel and ensures a welcoming and pleasant guest experience from arrival to departure. Key Responsibilities: Guest Services: Welcome guests upon arrival with a warm and friendly attitude. Handle guest check-ins and check-outs smoothly and accurately. Respond to guest inquiries, requests, and complaints promptly and professionally. Provide information about hotel facilities, services, and local attractions. Reservations & Billing: Manage room reservations via phone, email, or in-person. Maintain accurate records of guest accounts, payments, and room assignments. Process guest bills, payments, and refunds as needed. Communication & Coordination: Coordinate with housekeeping and maintenance departments to ensure rooms are clean and ready for guests. Communicate guest requests or special requirements to relevant departments. Maintain proper handover information between shifts. Administrative Duties: Maintain guest registration forms and records. Update the hotel management system with accurate data. Handle incoming calls, messages, and emails courteously. Compliance & Standards: Follow hotel policies, procedures, and safety standards. Uphold the hotel’s brand image and service quality standards.