Job Summary: The Front Office Associate is the face of the hotel, responsible for creating a welcoming and efficient guest experience. This role involves greeting guests, handling check-ins and check-outs, managing reservations, and addressing guest inquiries and concerns in a professional manner. Key Responsibilities: Greet and welcome guests as they arrive at the hotel. Handle guest check-in and check-out efficiently and courteously. Manage room reservations using hotel software or booking systems. Answer phone calls and respond to emails regarding bookings, inquiries, or concerns. Process payments and provide accurate billing information. Provide information about hotel services, amenities, local attractions, and travel directions. Handle guest complaints or issues promptly and escalate when necessary. Coordinate with housekeeping and other departments to ensure guest satisfaction. Maintain a clean and organized front desk area. Follow hotel security and safety procedures. Show more Show less
Job Summary: As a Housekeeping Associate, you will play a key role in ensuring our guests enjoy a clean, safe, and welcoming environment. You will be responsible for maintaining the cleanliness of guest rooms, public areas, and back-of-house spaces in accordance with hotel standards. Key Responsibilities: Clean and service guest rooms, bathrooms, and public areas efficiently and thoroughly. Replace linens, restock amenities, and ensure rooms are fully prepared for new guests. Report maintenance issues or safety hazards to the appropriate department. Follow hotel safety and hygiene protocols at all times. Respond promptly to guest requests and ensure their needs are met with professionalism. Work closely with the housekeeping supervisor and other team members to maintain high standards of cleanliness and service.