Area Operations Manager

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Job brief

We, at The Hosteller, are seeking an experienced Area operations manager' to manage a cluster/region having 10-15 properties each having 40-50 keys. The candidate shall be responsible for ensuring high service quality experience is delivered to the guests, shall be responsible for various functions in his region including front office, housekeeping, guest relations, F&B, maintenance & engineering, human resources, etc. He/she shall have to work closely with hotel/hostel specific teams (20-25 per property) and also with other departments in the company.

Job responsibilities

1. Understanding the company's vision, various properties, operational structure, organisational hierarchy, user demographics, etc.
2. Understanding the company's operations standard operating procedures (SOPs) regularly and implementing those within your region
3. Overseeing hotel/hostel regional operations ensuring adherence to company defined standards in all departments including front office, housekeeping, front desk, F&B, maintenance & engineering, training & development, etc.
4. Overseeing human resource development, training, etc. while fostering a positive work environment for high overall productivity
5. Conducting regular audits to monitor service quality, identifying improvements and implementing corrective actions
6. Managing operational budgets by adequate resource allocations and minimising expenses via cost-effective strategies
7. Supervising timely hostel pre-launches by ensuring operational readiness and quality checks
8. Enhancing guest satisfaction by addressing escalations, implementing service improvements, and ensuring a positive experience
9. Working with other internal departments
10. Building relationships with industry professionals to stay updated on trends and best practices
11. Regularly optimising various SOPs to build a high service quality experience for guests

Qualifications

1. Bachelors or Masters degree in hospitality/hotel management
2. Min. 6 years experience in the hospitality industry (with extensive operational experience in managing multiple properties or regions)
3. Proven track record of successfully scaling teams, managing diverse operations and working in a fast-paced environment
4. Excellent analytical, communication, interpersonal and time-management skills
5. Fluency in English and local language like

   Konkani & Marathi

   is a MUST
6. Willingness to travel and manage hotels/hostels across various locations