Role & responsibilities: Key Responsibilities: Manage loan operations for Mortgage Loan products across multiple branches within the area. Ensure accurate and timely loan processing, documentation, disbursement, and repayment monitoring . Drive adherence to regulatory, compliance, and internal audit standards . Streamline and monitor operational processes to enhance efficiency and reduce turnaround time (TAT). Collaborate with sales, credit, and legal teams to ensure seamless end-to-end loan operations . Implement and monitor quality checks to ensure error-free documentation and disbursals. Handle customer escalations related to loan operations and provide effective resolutions. Develop and train branch operations teams on policies, systems, and process changes. Analyze MIS reports, portfolio performance, and operational KPIs ; take corrective action where required. Drive initiatives for digitization, automation, and process improvements in mortgage loan operations. Key Skills & Competencies: Strong understanding of loan operations , especially in Mortgage Loans / Housing Loans / LAP . Knowledge of credit policies, KYC norms, legal & technical documentation in mortgage lending. Excellent people management and team leadership skills. Strong analytical and problem-solving ability. Proficiency in MIS, MS Excel, and loan management systems (LMS) . Customer-centric approach with strong communication and interpersonal skills.
Capri Global Housing Finance
“A house is made of bricks and beams. A home is made of hopes and dreams.” At Capri Global Housing Finance Ltd (CGHFL), we firmly believe that it's the right of every Indian to realise their dream of owning a home. We are committed to create a solid social impact by empowering Indians and supporting their dream. CGHFL is a subsidiary of Capri Global Capital Limited and serves its customers through 140+ branches across 11 States and UTs and over 1500 employees. It offers various types of Home Loan products to help fulfill the dream of home ownership in a financially and socially inclusive manner. To know more about CGHFL, please visit www.caprihomeloans.com.