Front Office Executive

Job role:

Duration:

Department:

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:

• Welcome guests with a smiling face
• Ensure hassle-free Check-in/Check-Out, guest registrations, regulatory compliances, night audits, timely allotment of rooms/beds, etc. 
• Inform the customers about hostel policies, local information, nearby things to do, etc.
• Help guests to plan their itinerary
• Work with FDM/FDA to carry out smooth operations
• Ensure the highest standard of cleanliness in sync with the HK team 
• Resolve day-to-day guest requests & complaints 
• Record all financial transactions on a timely basis and as per companys prescribed SOPs (record expenses, invoices, etc.)
• Deliver the highest standards of customer experience and handle guest escalations/grievances (without involving the GM/AGM unless required)
• Anticipate guest needs and build rapport with customers
• Address customer complaints and escalate to Front Desk Manager when needed
• Request guests for their feedback and review

Qualifications:

• Educational background: Hospitality graduate or Hospitality diploma
• 2+ Years of experience in the Hospitality industry
• Good communication, interpersonal & time-management skills
• Location Flexible