Job
Description
Job Purpose: To assist in the overall management of housekeeping operations within the hotel, ensuring the highest standards of cleanliness, hygiene, and maintenance are maintained throughout the property, including guest rooms, corridors, public areas, and back-of-house areas. Key Responsibilities: Supervision of Housekeeping Staff: Assist in leading and managing the housekeeping team, including room attendants, cleaners, and supervisors. Monitor team performance, provide coaching, training, and development to staff to ensure high standards of cleanliness and service. Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and adherence to hotel policies and standards. Quality Control: Ensure rooms and public spaces are cleaned and maintained to meet or exceed guest expectations. Inspect guest rooms before check-in to ensure they meet the required standards of cleanliness and presentation. Address any housekeeping-related guest complaints or requests, ensuring swift resolution. Inventory and Supplies Management: Assist in managing the inventory of housekeeping supplies, ensuring adequate stock levels and quality of cleaning products and linens. Ensure proper handling, storage, and usage of cleaning materials and equipment to avoid wastage and to comply with health and safety regulations. Training and Development: Assist in training new housekeeping staff on procedures, safety guidelines, and hotel policies. Conduct ongoing staff training to improve cleaning techniques, customer service skills, and hotel knowledge. Scheduling and Staffing: Assist in creating and managing staff schedules to ensure adequate coverage of shifts and meet operational needs. Help manage staff attendance and performance, making recommendations for staffing adjustments as needed. Health and Safety Compliance: Ensure housekeeping operations comply with all health and safety regulations and hotel standards. Oversee the proper use and disposal of cleaning chemicals and equipment in compliance with safety standards. Promote a safe working environment for housekeeping staff, ensuring the prevention of accidents and injuries. Coordination with Other Departments: Collaborate with other hotel departments, such as Front Desk, Maintenance, and Laundry, to ensure smooth operations and timely response to guest needs. Communicate guest requests, maintenance issues, and special requests to relevant departments. Cost Control: Assist in managing the departments budget by controlling costs related to supplies, equipment, and labour. Monitor and minimize wastage of cleaning materials and linens.
