Assistant Manager- Sales

Mayfair Hotels & Resorts

7 - 10 years

3 - 6 Lacs

Raipur

Posted:4 days ago| Platform:

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Skills Required

Supervisor Hotel sales Sales Staff Usage Disciplinary action Shop floor Cash handling Scheduling Customer service Principal

Work Mode

Work from Office

Job Type

Full Time

Job Description

PRINCIPAL ACCOUNTABILITY:

Manage the daily operations of the sales department ensuring sales goals are met, policies & procedures are followed, and superior customer service is delivered
Supervise sales staff including but not limited to hiring, firing, disciplinary action, commendations, evaluations, scheduling, and training.
Supervise staff ensuring all customers are greeted and their needs are met while on the shop floor
Mentor and train staff members in accordance with company policies
Provide guidance with customer disputes, pricing errors, cash handling, etc.
Ensure staff is keeping work area clean and organized at all times
Listen to staff concerns and implement improvement initiatives where appropriate
Work with management team to ensure sales goals are met and margins are maintained
Advanced knowledge of company s mission, purpose, and goals
Master operation of equipment-- laptops, telephones, paging systems, and any other equipment.
Thorough knowledge of the facilities security policy and procedures
Master operation, demonstration and explanation of product -- Understand and be Proficient in restricted and non-restricted sales, refunds/returns, Consignment, Gift Cards, Member and Non-Members use of the facilities
Stay current on product knowledge, general hotel laws and safety procedures
Understand and be proficient in hotel sales and forms as required by State and Local laws and their Implications
High degree of discretion dealing with confidential information.
Additional duties may be assigned and this job description

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