Assistant Manager-Information Technology

Mayfair Hotels & Resorts

3 - 6 years

5 - 8 Lacs

Kalimpong

Posted:2 days ago| Platform:

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Skills Required

IT services Ticketing Data management IT strategy Project management Archiving Customer service Troubleshooting Technical support Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

IT Strategy and Management:
- Develop and implement the hotels IT strategy in alignment with the overall business objectives.
- Evaluate and oversee the integration of new technologies to improve hotel operations and guest services.
- Maintain an up-to-date understanding of current IT trends and innovations, recommending relevant solutions for implementation.
Infrastructure and System Management:
- Oversee the design, installation, and maintenance of the hotel s IT infrastructure, including networks, servers, and hardware.
- Manage the hotels management software systems.
- Ensure the availability and reliability of IT systems, with minimal downtime.
Cybersecurity and Data Protection:
- Implement and monitor cybersecurity measures to protect data, networks, and systems against security breaches.
- Ensure compliance with data protection regulations.
Technical Support and Troubleshooting:
- Provide technical support for hotel staff and assist with resolving any software or hardware issues.
- Train staff on IT protocols and the use of hotel systems to ensure maximum productivity and minimal disruption.
- Maintain a ticketing system for IT support requests, managing resolution timelines and escalating critical issues as necessary.
Vendor and Budget Management:
- Negotiate contracts and coordinate with vendors for IT services, software, and equipment purchases.
- Manage the IT budget, controlling expenses and finding cost-effective solutions for technology investments.
Project Management:
- Lead and manage IT projects from inception to completion, ensuring they are delivered on time and within budget.
- Collaborate with other departments to understand their technology needs and implement solutions that improve workflows.
- Oversee the rollout of new software updates or systems upgrades, managing testing phases to minimize disruptions.
Data Management and Reporting:
- Ensure proper data management practices are in place, including data backup, recovery, and archiving procedures.
- Generate IT-related reports and analytics to support strategic decision-making.
- Maintain system documentation, including configuration, process workflows, and standard operating procedures.
Guest Experience Enhancement:
- Implement technology solutions that improve the guest experience.
- Collaborate with marketing and customer service teams to leverage technology for personalized guest engagement and loyalty programs.
- Troubleshoot and enhance guest-facing technology to ensure user-friendly operation and satisfaction.

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