1048 Service Quality Jobs - Page 31

Auric Motors is looking for Service Manager to join our dynamic team and embark on a rewarding career journey Team Management: Oversee a team of service technicians, coordinators, and support staff Provide leadership, guidance, and mentorship to ensure efficient and effective service operations Set performance expectations, conduct regular performance evaluations, and provide feedback to team members Service Delivery: Ensure the timely and successful delivery of services to customers Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs) Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery Act as a point of contact for escalated customer issues and work towards resolution Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction Conduct regular audits or inspections to identify areas for improvement Financial Management: Manage service budgets, monitor expenses, and implement cost control measures Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians Stay updated with industry trends, new technologies, and best practices in service management Provide coaching and professional development opportunities to team members Safety and Compliance: Ensure compliance with safety regulations and company policies Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance Maintain accurate documentation of service activities, customer interactions, and equipment service histories

Coordination and execution of global IMAC processes Ensuring standardized IT device lifecycle management in collaboration with regional IT teams Monitoring and optimizing service quality through KPIs and process improvements Supporting hardware deployment strategies, including Device-as-a-Service (DaaS) initiatives Managing escalations and troubleshootings related to global IMAC activities, (to support the Edge IT) Maintaining process documentation and providing guidelines for Edge IT & regional teams Complementary Cross Domain Skills (Secondary): Engaging with external service providers to improve service delivery Supporting ITIL-based service processes and ticket management Assisting in the implementation of automation and self-service solutions Collaboration with workplace standardization team Your Qualifications Education: Bachelors degree in Information Technology, Computer Science or related field. Certification such as ITIL, Service Management (preferred) Experience: More than 3 years of experience in an IT environment: IT Client support, IT Assetmanagement. IMAC-D Support, service operations Hands-on experience with IMAC processes, hardware deployment and IT Service coordination Familiarity with IT Service Management Tools (eg ServiceNow) Excellent stakeholder management skills and the ability to simplify complex technical information. Strong problem-solving abilities and an analytical mindset. Outstanding teamwork and communication skills

Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1 Product Creation - Accountable for the creation of products as defined by Global Product Business Unit Leader 2 Manages the product range - manages the portfolio of products throughout their life cycle. Including; system maintenance, ensuring products are in the optimum saleable position, PDD co-ordination, product maintenance / housekeeping and ad-hoc analytics. 3 Customer Service - Accountable for responding to customer tickets and technical queries, including liaising with suppliers in multiple time-zones to resolve issues in a timely manner. 4 Inventory - manage parts throughout the product lifecycle including; NPI performance, EOL, SKU flagging, Non-Stocked range management. 5 Product Data Management - review online content of NPIs and legacy products and work with key stakeholders to make improvements to drive online sales. 6 Marketing co-ordination - work with the Strategic Sourcing Group (SSG) and suppliers to provide content for agreed marketing activities. 7 Quality - responsible for implementation process in line with the Quality Management System with exceptional levels of detail and accuracy in product content and presentation. 8 Knowledge, Skills and Experience: Essential Exceptional focus on customer service, quality and attention to detail Excellent communication skills Comfortable speaking with multiple global stakeholders Experience in managing multiple priorities and meeting deadlines/SLA commitments Excel and IT skills Ability to work autonomously & drive results Strong quantitative and data management skills Desirable Experience of working in electronics components industry/and or distribution Experience succeeding in a Global Matrix organization Experience working in a customer service environment Technical aptitude Experience of working within a quality assured environment. Job Impact/Influence Measures: Show data in approximate or in a range which job has impact on. Please state if the impact is direct or indirect . Think about financial elements eg budget, scale of role eg people management, network reach, sales impact etc Direct impact on Sales, margin and market share of business unit Direct impact on supplier relationship through interaction and strong execution of product related matters Indirect influence over Asset, Sales, Marketing & e-Commerce through support of product strategy Decision-making Authority: Indicate what decisions the job is expected to make and what it is expected to recommend. Limited. Decision making authority as directed by Business Unit leader, as a supporting role for this function

Design compelling 2D graphics for events, presentations, branding, and digital/print collateral. Create visual concepts and mood boards based on event briefs and client requirements. Collaborate with the production and creative teams to ensure cohesive visuals. Translate concepts into visual storytelling through sketches, mock-ups, and final artwork. Work on multiple projects simultaneously while meeting tight deadlines. Attend brainstorming sessions and contribute creative ideas for events and brand activations. Requirements: Proven experience as a 2D Graphic Designer/Visualiser in an event management or creative agency. Proficiency in design software including Adobe Photoshop, Illustrator, CorelDRAW, and InDesign. Strong portfolio showcasing creative event visuals, branding, and layout skills. Excellent communication in Hindi, English, and Telugu is mandatory. Ability to understand briefs and deliver high-quality designs quickly. Should be flexible to work extended hours and weekends when required. Ideal Profile You are a good multi-tasker who can work within tight deadlines. You are a strong networker relationship builder You are a strong team player who can manage multiple stakeholders You are adaptable and thrive in changing environments Immediate joiners only will be considered. Whats on Offer Work alongside learn from best in class talent Flexible working options Great work culture

Lead the support team to ensure the successful delivery of service support to clients, maintaining high customer satisfaction levels. Oversee day-to-day operations of the support team, ensuring timely and effective resolution of customer issues, incidents, and requests. Develop, implement, and refine processes to improve the overall efficiency and quality of the support function. Act as the main point of contact for internal and external stakeholders regarding support-related matters. Monitor key performance indicators (KPIs) to ensure performance standards are met and exceeded. Coordinate with other teams (eg, development, product management, and sales) to resolve complex customer issues and improve service offerings. Foster a culture of continuous improvement, coaching, and development within the support team. Provide regular reporting to senior management on team performance, customer feedback, and ongoing improvement initiatives. Ensure the team adheres to SLAs (Service Level Agreements) and manages customer expectations effectively. Manage and prioritize resources across multiple support channels (email, phone, chat, etc) to meet business needs. Oversee escalation processes and ensure timely resolution of critical customer issues. Lead team meetings, conduct performance reviews, and drive employee engagement and retention initiatives. Qualifications: Professional level in English bachelors degree in information technology, or a related field, or equivalent experience. Proven experience (3+ years) in a leadership or management role in a support, service delivery, or operations team. Strong understanding of service delivery frameworks, including ITIL or other customer service methodologies. Experience managing and developing high-performance teams in a fast-paced, customer-centric environment. Excellent interpersonal and communication skills, with the ability to build relationships across various teams and stakeholders. Strong organizational and problem-solving skills, with a focus on operational excellence. Ability to manage multiple priorities, meet deadlines, and handle complex issues. Familiarity with customer support tools and systems (eg, ServiceNow, Zendesk, Jira). Experience with data analysis and reporting to monitor team and service performance. Preferred Skills: ITIL certification or other relevant service management qualifications. Previous experience working with cross-functional teams to deliver service enhancements. Knowledge of AGILE and/or LEAN is a plus Benefits: Professional development and training opportunities. A collaborative and inclusive work culture.

Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues. Working closely with internal stakeholders to solve client issues. Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement. Developing account plans to enhance service delivery. Ideal Profile You have at least 1 year experience including solid experience in a similar role within Professional Services. You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes. You are a strong networker relationship builder You are a strong team player who can manage multiple stakeholders You are adaptable and thrive in changing environments Whats on Offer Flexible working options Work alongside learn from best in class talent Fantastic work culture

Managing the GL reporting and processing of journals. Maintaining fixed assets register. Liaising with AR/AP teams on month-end closing activities. Timely and accurate month end closing and monthly reporting. Liaising with auditors and preparing audit schedules. Ideal Profile You have at least 1 year experience within a Accountant (General Ledger) role, ideally within the the Accounting Industry industry. You are a strong networker relationship builder You are adaptable and thrive in changing environments You are a strong team player who can manage multiple stakeholders Whats on Offer Fantastic work culture Flexible working options Opportunity to make a positive impact

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, coordinates and oversees cementing service line work at the well site, providing quality service to the customer. Ensures customer satisfaction with work performed. Provides the planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels. Job role may require cross training and active participation in another product service line. Provides the planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels. Coordinates and directs the activities of service operators. Coordinates the clean up, repair, and preparation of equipment for the next job. Plans and performs necessary calculations for the total job at the well site as needed. Leads the site crew comprised of Halliburton and/or non-Halliburton employees. Evaluates individual performance levels of the crew and trains operators to improve their job performance. Job role has budgetary type of accountabilities or directly impacts a revenue center's viability or its quality of service via personal contributions. Skills are typically acquired through a high school diploma, or similar education and 2 years of experience as Service Supervisor-Cementing, I. Licensure to drive commercial equipment may be required. Given the nature of oil field service work, the ability to communicate effectively with others is necessary. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in the Quality Improvement Process. Candidate must meet the minimum developmental standards for this job classification. Demonstrates proficiency in the operation and maintenance of each type of equipment/unit/tool normally used in the product service line. Has exceptional skills within the service line and a general understanding of other service functions. Qualifications Location Guru Hargovindji Marg, Mumbai, Monaghan, 400093, India Job Details Requisition Number: 198118 Experience Level: Experienced Hire Job Family: Operations Product Service Line: Cementing Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

About this opportunity: The Officer, Payroll is responsible for delivering accurate, effective, and timely HR services, with a focus on NPS Administration, Payroll Administration, Local Tool Support, and Vendor Management. The role also involves supporting data requests for various HR processes. What you will do: Ensure timely and accurate salary transfers to employee accounts monthly. Manage partner performance with vendors for payroll, EPF administration, and employee insurances, ensuring quality service delivery and SLA achievemen. Support audit and compliance requirements (SOX/Statutory) and address auditors queries. Provide payroll, PF, NPS, and Mediclaim-related inputs to respective owners. Ensure timely completion of Full and Final (FNF) settlements and recovery cases coordination with HR Legal. Educate employees about the NPS product through communications and events. Validate ESPP contributions and prepare payroll deductions. Monitor vendor performance for employee benefits and share performance reports. The skills you bring: 3-5 years of experience in HR, preferably in HR Operations. MBA preferred. Strong attention to detail and hands-on approach. Excellent verbal and written communication skills. Self-starter with problem-solving orientation. Quality consciousness ensuring tasks are completed correctly the first time.

Why This Role Matters: This role plays a pivotal part in shaping the future of Aster s ePharma offering ensuring business maturity, seamless retail integration, and a superior digital experience for consumers. By enabling strong collaboration across Aster Retail, the ADH product and marketing teams, and external partners, this role will directly influence access to affordable, timely medicines at scale. Key Responsibilities Business Ownership & Growth Enablement Drive execution of strategies to increase digital pharmacy adoption, order volumes, and customer engagement. Support the Pharma Head in managing day-to-day operations and performance of the ePharma vertical Track and optimize key performance metrics (conversion rates, repeat orders, fulfillment TAT, inventory availability). Coordinate launch and scale-up of bundled offerings (e.g., chronic care kits, wellness packs). Stakeholder Collaboration: Work closely with Product team to relay business feedback and prioritize platform improvements. Growth & Marketing team to co-execute campaigns and retention strategies. Aster Retail Pharmacy team to support backend readiness, including stock, logistics, and cold chain fulfillment. Ensure seamless aggregator model execution across central warehouse and store-level fulfillment. Retail Pharmacy Coordination & Enablement Support Aster Pharmacy in building ePharma-aligned operations: inventory planning, SLA tracking, delivery workflows, and customer support readiness. Conduct periodic reviews with retail and warehouse teams to ensure fulfillment efficiency. Monitor compliance for digital prescription validation, returns, and expiry handling. Operational Alignment & Execution Excellence Ensure end-to-end operational readiness for digital pharmacy services. Identify and resolve blockers in prescription upload, catalog sync, delivery, and order completion. Lead day-to-day issue resolution and escalation management. Performance Reporting & Insights Maintain dashboards and business reports for GMV, retention, returns, and product availability. Present actionable insights to senior leadership for course correction and scale-up. Key Performance Indicators (KPIs) Digital order volumes and GMV Adoption & Engagement : Digital Features, Repeat Usage Customer Satisfaction & Service Quality for ePharma Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics Operational Efficiency & SLA Management for ePharma in collaboration with retail vertical - Delivery, logistics, and execution excellence. Key Stakeholders Aster Digital Health: Product, Marketing, and Leadership teams Aster Retail Pharmacy: Operations, Warehousing, Delivery External Vendors: Tech partners, last-mile delivery partners Requirements Education & Experience Graduate degree in Pharmacy, Healthcare, Business, or Technology; MBA is a plus 3-5 years of experience in eCommerce, healthcare, or pharmacy operations Familiarity with digital platforms and aggregator fulfillment models Skills & Competencies Strong coordination and project management skills Ability to work cross-functionally and align multiple teams Analytical, process-driven, and execution-focused Excellent communication and stakeholder engagement

Why This Role Matters: This role plays a pivotal part in shaping the future of Aster s ePharma offering ensuring business maturity, seamless retail integration, and a superior digital experience for consumers. By enabling strong collaboration across Aster Retail, the ADH product and marketing teams, and external partners, this role will directly influence access to affordable, timely medicines at scale. Key Responsibilities Business Ownership & Growth Enablement Drive execution of strategies to increase digital pharmacy adoption, order volumes, and customer engagement. Support the Pharma Head in managing day-to-day operations and performance of the ePharma vertical Track and optimize key performance metrics (conversion rates, repeat orders, fulfillment TAT, inventory availability). Coordinate launch and scale-up of bundled offerings (e.g., chronic care kits, wellness packs). Stakeholder Collaboration: Work closely with Product team to relay business feedback and prioritize platform improvements. Growth & Marketing team to co-execute campaigns and retention strategies. Aster Retail Pharmacy team to support backend readiness, including stock, logistics, and cold chain fulfillment. Ensure seamless aggregator model execution across central warehouse and store-level fulfillment. Retail Pharmacy Coordination & Enablement Support Aster Pharmacy in building ePharma-aligned operations: inventory planning, SLA tracking, delivery workflows, and customer support readiness. Conduct periodic reviews with retail and warehouse teams to ensure fulfillment efficiency. Monitor compliance for digital prescription validation, returns, and expiry handling. Operational Alignment & Execution Excellence Ensure end-to-end operational readiness for digital pharmacy services. Identify and resolve blockers in prescription upload, catalog sync, delivery, and order completion. Lead day-to-day issue resolution and escalation management. Performance Reporting & Insights Maintain dashboards and business reports for GMV, retention, returns, and product availability. Present actionable insights to senior leadership for course correction and scale-up. Key Performance Indicators (KPIs) Digital order volumes and GMV Adoption & Engagement : Digital Features, Repeat Usage Customer Satisfaction & Service Quality for ePharma Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics Operational Efficiency & SLA Management for ePharma in collaboration with retail vertical - Delivery, logistics, and execution excellence. Key Stakeholders Aster Digital Health: Product, Marketing, and Leadership teams Aster Retail Pharmacy: Operations, Warehousing, Delivery External Vendors: Tech partners, last-mile delivery partners Requirements Education & Experience Graduate degree in Pharmacy, Healthcare, Business, or Technology; MBA is a plus 3-5 years of experience in eCommerce, healthcare, or pharmacy operations Familiarity with digital platforms and aggregator fulfillment models Skills & Competencies Strong coordination and project management skills Ability to work cross-functionally and align multiple teams Analytical, process-driven, and execution-focused Excellent communication and stakeholder engagement

Why This Role Matters: Diagnostics is a foundational service for both preventive and chronic care. This role ensures ADHs digital lab vertical operates smoothly, grows efficiently, and delivers a quality diagnostic experience to customers. The role serves as a critical bridge between the digital platform, lab operations, logistics, and customer engagement. Key Responsibilities Business Ownership & Growth Enablement Support the Lab Head in executing the eLab business strategy, operations, and performance. Drive growth in lab bookings, bundled test packages, and repeat usage. Track and report key performance metrics including test volumes, conversion, TAT adherence, and customer satisfaction. Stakeholder Collaboration: Coordinate with Product team to improve booking flows, test catalog features, and report delivery experience. Marketing & Growth team to plan and implement campaigns, wellness plans, and seasonal diagnostics promotions. Aster Labs team to ensure operational readiness, quality control, logistics, and timely report delivery. Diagnostics Fulfillment & Partner Enablement Guide Aster Labs in building fulfillment capabilities aligned with the eLab business model. Support home collection, routing of samples to processing hubs, and logistics integration. Monitor collection agent dispatch, cold chain adherence, and SLA compliance with internal or partner labs. Operational Alignment & Execution Excellence Ensure end-to-end operational readiness for digital lab services. Identify and resolve blockers in order upload in operations of elab services Lead day-to-day issue resolution and escalation management. Performance Monitoring & Insights Maintain dashboards for business tracking and lab partner performance. Present actionable insights to senior leadership for course correction and scale-up. Key Performance Indicators (KPIs) Digital order volumes and GMV Adoption & Engagement : Digital Features, Repeat Usage Customer Satisfaction & Service Quality for eLab Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics Operational Efficiency & SLA Management for eLab in collaboration with retail vertical - Sample pickup, logistics, and execution excellence. Key Stakeholders Aster Digital Health: Product, Marketing, and Leadership teams Aster Labs: Collection, Quality, and Operations teams Logistics Partners and External Labs (if applicable) Requirements Education & Experience Bachelors in Life Sciences, Healthcare, Operations, or Business; MBA preferred 4-6 years of experience in diagnostics, digital health, or operations Experience working in platform-based healthcare models or lab fulfillment workflows preferred Skills & Competencies Understanding of diagnostic workflows, home collection, and lab operations Strong coordination, execution, and problem-solving skills Proficient in data analysis, reporting, and stakeholder management Effective communicator with cross-functional leadership capability

Why This Role Matters: Diagnostics is a foundational service for both preventive and chronic care. This role ensures ADHs digital lab vertical operates smoothly, grows efficiently, and delivers a quality diagnostic experience to customers. The role serves as a critical bridge between the digital platform, lab operations, logistics, and customer engagement. Key Responsibilities Business Ownership & Growth Enablement Support the Lab Head in executing the eLab business strategy, operations, and performance. Drive growth in lab bookings, bundled test packages, and repeat usage. Track and report key performance metrics including test volumes, conversion, TAT adherence, and customer satisfaction. Stakeholder Collaboration: Coordinate with Product team to improve booking flows, test catalog features, and report delivery experience. Marketing & Growth team to plan and implement campaigns, wellness plans, and seasonal diagnostics promotions. Aster Labs team to ensure operational readiness, quality control, logistics, and timely report delivery. Diagnostics Fulfillment & Partner Enablement Guide Aster Labs in building fulfillment capabilities aligned with the eLab business model. Support home collection, routing of samples to processing hubs, and logistics integration. Monitor collection agent dispatch, cold chain adherence, and SLA compliance with internal or partner labs. Operational Alignment & Execution Excellence Ensure end-to-end operational readiness for digital lab services. Identify and resolve blockers in order upload in operations of elab services Lead day-to-day issue resolution and escalation management. Performance Monitoring & Insights Maintain dashboards for business tracking and lab partner performance. Present actionable insights to senior leadership for course correction and scale-up. Key Performance Indicators (KPIs) Digital order volumes and GMV Adoption & Engagement : Digital Features, Repeat Usage Customer Satisfaction & Service Quality for eLab Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics Operational Efficiency & SLA Management for eLab in collaboration with retail vertical - Sample pickup, logistics, and execution excellence. Key Stakeholders Aster Digital Health: Product, Marketing, and Leadership teams Aster Labs: Collection, Quality, and Operations teams Logistics Partners and External Labs (if applicable) Requirements Education & Experience Bachelors in Life Sciences, Healthcare, Operations, or Business; MBA preferred 4-6 years of experience in diagnostics, digital health, or operations Experience working in platform-based healthcare models or lab fulfillment workflows preferred Skills & Competencies Understanding of diagnostic workflows, home collection, and lab operations Strong coordination, execution, and problem-solving skills Proficient in data analysis, reporting, and stakeholder management Effective communicator with cross-functional leadership capability

Onsitego is India s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. We are driven by the mission to consistently deliver WOW experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We are proud to have served 8 Million+ happy customers till date. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Purpose: Responsible to Create and manage a Service Center network to provide excellent after-sales service to our customers. Responsibilities: Build excellent relationships with the SCs. Worked with Service Centers to improve Service, quality and efficiency - this involves continuous reviewing and managing performance of the Service Centers. Handle and close escalations efficiently. Good knowledge of Extended Warranty business Sound technical knowledge of consumer durables / HA products Good market network Desired candidate profile: Ability to effectively handle a team Exceptional problem solving, interpersonal and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization A Start-up mentality and ability to thrive in a fast-paced learning environment. Qualification: MBA (Marketing) or a relevant degree Experience: Minimum 10 years in Service industry (Consumer Durables) Benefits: We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skills

We are Brainlabs, the High-Performance media agency, on a mission to become the worlds biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what s our formula? Superteams of Brainlabbers, fueled by data and enabled by technology. Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture. As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code. This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together. You can read The Brainlabs Culture Code in full here. Classification: Full time Team: Data Science Practice Reporting to: Head of Data Services Location: Bengaluru (Hybrid model of working) Experience Range - 13-15 years of Experience. As a Director, Data Science you ll execute data science initiatives, influence senior leadership and shape the data science roadmap for the organization. The ideal candidate will have extensive experience in statistical modeling, machine learning, Generative AI, MLOps, and cloud-based solutions, along with a track record of leading large-scale projects, mentoring high-performing teams, and deploying models into production. What you do: Strategy & Roadmap: Build and define Brainlabs global Data Science capability roadmap, focused on advanced media optimisation and marketing effectiveness Product Development : Work through all stages of product development: defining capability, crafting business solutions, gathering/structuring data, building ML/DL/AI models, and communicating business impact. Innovation : Research and bring innovations to develop next-generation solutions in marketing & media analytics, incorporating advancements like GPT, LLMs, Agentic AI and multimodal data pipelines Team Leadership: Grow and mentor a high-performing data science team, driving thought leadership, R&D culture, and global collaboration. Pre-sales Support: Estimate project efforts, creating detailed proposals, and developing Statements of Work (SOWs). respond to Requests for Proposals (RFPs) with innovative, tailored analytics solutions. Client/Stakeholder Communication: Engage with diverse stakeholders, including clients, team members, and management. Organizational Initiatives: Lead key organizational initiatives focused on enhancing operational efficiency, service quality, and employee engagement. Analysis: Ability to analyze data and prescribe model-based recommendations/actions for the end users. Process Management: Manage projects in an Agile environment. Who you are E xperienced: A visionary leader with 13-15 years in Data Science projects, 4+ years in Marketing Analytics Educated : Bachelor s/Master s degree in relevant field (Math, Statistics, Analytics, Operational Research or related disciplines) Technically Skilled: Experience building ML/DL/NLP/AI models (Python, R, Scala). Experienced with frameworks like TensorFlow, PyTorch, YOLO as well as marketing specific models like Meridian, Robyn and PyMC LLM & AI Specialist: Deep understanding of Agentic AI frameworks (AutoGPT, BabyAGI, OpenAgents) and LLMs (GPT, Claude, Gemini, LLaMA) Cloud & MLOps Fluent: Familiar with MLOps, ML safety and building scalable architectures on AWS, GCP, Azure, or Nvidia stack How you succeed Culture : You will live our culture code every day! Client Success: Client satisfaction targets being met (internal & external) Deliver Business Impact: Translate complex analytical challenges into actionable solutions that drive measurable outcomes and revenue growth. Lead & Influence: Effectively lead interdisciplinary teams, provide thought leadership, and collaborate with various stakeholders. Lead with Innovation: Stay ahead of trends in Agentic AI, AI safety, regulatory frameworks etc. ,to maintain a competitive edge. Quality : Ensure quality across the deliverables Process Adherence: Enforce compliance with standard operating procedures, best practices, and organizational guidelines. Business Growth: Identify opportunities to expand existing accounts and develop new business by understanding client needs, proposing value-driven solutions, and fostering long-term relationships. Brainlabs delivers high performance for our clients and ourselves. We do that through our high-performance culture. That means each and every one of us has very clear goals every year which are the focus for our own contribution, growth and coaching. Practice Efficiency Working effectively to manage your own time in accordance with client requirements Client Client satisfaction One client case study produced to show the impact of your work on growing client business Practice Growth Learning certification/hours met Actively contributing ideas and innovations to the wider practice Technology & QA Adoption target of 100% met 95% QA metric hit Process automation Live our Culture Code Give 5 meaningful pieces of feedback each month Receive 360 positive feedback on how you live our Culture Code Grow Knowledge Complete Brainlabs Data Science Advanced Certification Brainlabs Internal Mentor accreditation (Optional) What happens next? We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you. Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know! Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Assistant Product Manager Business Function Product Reports to Senior APM Department Product Operations Nature and Purpose: Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1 Product Creation - Accountable for the creation of products as defined by Global Product Business Unit Leader 2 Manages the product range - manages the portfolio of products throughout their life cycle. Including; system maintenance, ensuring products are in the optimum saleable position, PDD co-ordination, product maintenance / housekeeping and ad-hoc analytics. 3 Customer Service - Accountable for responding to customer tickets and technical queries, including liaising with suppliers in multiple time-zones to resolve issues in a timely manner. 4 Inventory - manage parts throughout the product lifecycle including; NPI performance, EOL, SKU flagging, Non-Stocked range management. 5 Product Data Management - review online content of NPIs and legacy products and work with key stakeholders to make improvements to drive online sales. 6 Marketing co-ordination - work with the Strategic Sourcing Group (SSG) and suppliers to provide content for agreed marketing activities. 7 Quality - responsible for implementation process in line with the Quality Management System with exceptional levels of detail and accuracy in product content and presentation. 8 Knowledge, Skills and Experience: Please give details of the knowledge, education, formal qualifications, specialized training or experience required for the job. Indicate whether requirement is essential or desirable . Essential Exceptional focus on customer service, quality and attention to detail Excellent communication skills Comfortable speaking with multiple global stakeholders Experience in managing multiple priorities and meeting deadlines/SLA commitments Excel and IT skills Ability to work autonomously & drive results Strong quantitative and data management skills Desirable Experience of working in electronics components industry/and or distribution Experience succeeding in a Global Matrix organization Experience working in a customer service environment Technical aptitude Experience of working within a quality assured environment. Job Impact/Influence Measures: Show data in approximate or in a range which job has impact on. Please state if the impact is direct or indirect . Think about financial elements e.g. budget, scale of role e.g. people management, network reach, sales impact etc. Direct impact on Sales, margin and market share of business unit Direct impact on supplier relationship through interaction and strong execution of product related matters Indirect influence over Asset, Sales, Marketing & e-Commerce through support of product strategy Decision-making Authority: Indicate what decisions the job is expected to make and what it is expected to recommend. Limited. Decision making authority as directed by Business Unit leader, as a supporting role for this function

Develop long term profitability and sustainable growth for enhancing the scale of partnership Understand segment growth potential of each bank branch, loan book size, analyze historical performance, etc. to aid propose the targets for annual business plan. Understand and identify partner bank requirement / need to ensure policies / products offered meet the requirements, thus increasing our revenue generation. Identify and recommend digitization and technological enhancements to be driven to enhance efficiency of processes with partner banks. Design contests for increasing penetration of business and obtain approval from partner banks on the same Influence stakeholders at partner banks to maintain and grow existing relationship and expand reach to untapped business areas/ customer segments of banks to increase opportunities to generate business for the organization. Manage relationship with top and senior officials of banks, manage any escalations and map products accordingly to drive sales and business. Constantly work towards improving service quality with respect to smooth servicing of claims Interact with IT, Operations, Finance and Compliance team to obtain approval on new products design Weekly, monthly, and quarterly review with the team and key relationship managers to monitor achievement of individual targets, discuss business issues and design action plans to course correct, if required Conduct periodic reviews with partner banks to drive business numbers and address any process or product concerns. Interact with products team and provide them feedback on partner banks business requirements Participate in recruitment process to identify right talent for various positions within the team. Establish individual performance expectations and regularly review individual performance of the team. Support team members in delivering their responsibilities in business as usual and resolve their concerns/ challenges, if any Drive the targeted Branch activation and targeted Market share at each bank zone. Create and execute winning strategies for the partner Banks along with NCs and Vertical Heads Closely monitor any perceived threats, get a foothold in the relationships and strategies effective steps to neutralize the same. Sharing of regular updates on Branch activation, Branch wise business progress and renewal with RO/ZO. Study demand, competitors, customer segmentation etc. Identify opportunities for driving growth in the Banks for the organization. Study demand, competitors, customer segmentation etc. Identify opportunities for driving growth in the Banks for the organization. Analyze competitor products and product features to ensure better design of organization s products and creating leverage for business success. Planning the Product Portfolio to reach the desired objective. infer trends and insights from post sales data. Designing R&R programs to motivate Sales force. Design collaterals to support campaigns and create more product awareness. Mapping of Account Details and Insurance Portfolios of Corporate Accounts. Prepare an overall Sales strategy that achieves both these objectives which inherently has an inverse relationship. Segment focused strategy in consultation with the line function. Set benchmarks and monitor the progress daily by implementing sales management system/Client and Bank s Sr Management Mapping. Provide feedback on Insurance related activities at ground level to Partner Bank s Line supervisors through daily MIS, updates and Monthly Fortnightly meetings with Regional Heads and Monthly business review meeting with Zonal Heads, HO CGM Credit to discuss course-correction if any. Provide internal and external training support to come up the curve in terms of handling Insurance and Relationship Management challenges. Set objectives, conduct reviews, and close appraisal process for team as per timelines. Support team members in delivering their responsibilities in business as usual and resolve their concerns/ challenges, if any Ensuring adequate focus is maintained by the sales team on renewals. Bucket wise MIS and follow up on renewal to ensure renewal conversion on focused LOB Working with internal cross functional teams to provide Partner Banks Customer, an unparalleled customer experience.

Delivery Leader- BAS Support Team - - - - - - - - - - - - Working within the Groups Global Transverse Operations platform, the team leaders mission is: Be the delivery leader of a team in charge of operational support for Michelins production applications. The BAS (Business Application Support) covers operations on all Michelin production applications. Teams will operate 24/7, partly in France and partly in India. The teams will also be responsible for the managed service of certain middleware (WMQ, Datastage, CFT, ACE, Datapower). - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - You are the delivery leader of one of 5 teams (2 CFE and 3 PNI), each made up of 5 to 6 supports technical engineer. You steer your team in coordination with the other delivery leaders and the manager to achieve operational performance and service quality targets. Key Responsibilities: Lead the support team to ensure the successful delivery of service support to clients, maintaining high customer satisfaction levels. Oversee day-to-day operations of the support team, ensuring timely and effective resolution of customer issues, incidents, and requests. Develop, implement, and refine processes to improve the overall efficiency and quality of the support function. Act as the main point of contact for internal and external stakeholders regarding support-related matters. Monitor key performance indicators (KPIs) to ensure performance standards are met and exceeded. Coordinate with other teams (e.g., development, product management, and sales) to resolve complex customer issues and improve service offerings. Foster a culture of continuous improvement, coaching, and development within the support team. Provide regular reporting to senior management on team performance, customer feedback, and ongoing improvement initiatives. Ensure the team adheres to SLAs (Service Level Agreements) and manages customer expectations effectively. Manage and prioritize resources across multiple support channels (email, phone, chat, etc.) to meet business needs. Oversee escalation processes and ensure timely resolution of critical customer issues. Lead team meetings, conduct performance reviews, and drive employee engagement and retention initiatives. Qualifications: Professional level in English Bachelor s degree in information technology, or a related field, or equivalent experience. Proven experience (3+ years) in a leadership or management role in a support, service delivery, or operations team. Strong understanding of service delivery frameworks, including ITIL or other customer service methodologies. Experience managing and developing high-performance teams in a fast-paced, customer-centric environment. Excellent interpersonal and communication skills, with the ability to build relationships across various teams and stakeholders. Strong organizational and problem-solving skills, with a focus on operational excellence. Ability to manage multiple priorities, meet deadlines, and handle complex issues. Familiarity with customer support tools and systems (e.g., ServiceNow, Zendesk, Jira). Experience with data analysis and reporting to monitor team and service performance. Preferred Skills: ITIL certification or other relevant service management qualifications. Previous experience working with cross-functional teams to deliver service enhancements. Knowledge of AGILE and/or LEAN is a plus Benefits: Professional development and training opportunities. A collaborative and inclusive work culture.

As a Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now! Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager. Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees. Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture. Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders. Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met. Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards. Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability. Manage vendor rotations and plan the operations for the assigned clients. Qualifications: Demonstrated experience in the food industry, with a solid understanding of operations and customer service. Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions. Resilient under pressure, capable of meeting deadlines and handling challenges effectively. Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives. Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels. Strong interpersonal abilities, fostering collaboration and teamwork. Expertise in food service, technology, and people management, ensuring smooth operations. Results-driven with a sense of accountability, focused on achieving business goals. Proven leadership experience, successfully managing teams in dynamic environments. Knowledge of HSEQ standards, with a Basic Food Hygiene certification. Financial acumen and proficiency in relevant applications, ensuring operational efficiency. Agile and adaptable, thriving in fast-paced and evolving work environments. Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management. Availability for a 6-day workweek, with a willingness to travel within city limits as needed. : .

To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) Key Responsibilities To discharge operational duties of the Cash Management Operations i. e. Pre-Processing, Processing (Payment, Investigations and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set. To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients. To implement quality initiatives and activities of the division in accordance to the Group s Quality System Strategy Manage teams in building a stronger relationship with our clients and customers. Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. To accelerate new generation of leaders. Manage all initiatives to get more fit and flexible in the way we work. Focus on proving that we are here for good. Business Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon; Initiating implementing service quality initiatives Uphold the values of the Group and company at all times Processes Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified. Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms initiating corrective and preventive actions. Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager. Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e. g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Country and GBS Stakeholders People Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk. Employ, engage and retain high quality people. Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality Risk Management Responsible for the Audit and Risk Control Standard associated with Cash Services operations. To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting. To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting. Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner Governance Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This incudes compliance with local banking laws and anti-money - laundering regulations and guidelines. Embed the Group s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture Other Responsibilities Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output. Meeting of own performance objectives and contribute in achieving the team s objectives. Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set. Coaching selected team members to achieve the desired level of productivity and competency. Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management. Complete non-routine assigned task (e. g. testing, BCP) within the set deadline. No complaints from customers related to poor and indifferent service attitude and discourtesy. To pick up calls by 3 rings using standard script and practice standard code of SQ one bank. Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management. No major adverse findings from internal auditors or external auditors including quality audits. Higher productivity as staffs understands and subscribes to total Quality concept. Higher efficiency in CMO systems processing and improved work procedure via continuous system enhancements and revised work procedures Skills and Experience Remittance Processing BANKING PRODUCTS Branch Banking Systems Qualifications Academic or Professional Education/Qualifications; University educated Licenses and Certifications/accreditations; none additional Professional Memberships: relevant memberships to be agreed Bank training; none additional Languages; English About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 28384

Regular interaction with customer and understand support require at customer end, escalate the same to Area business manager / Zonal Service Manager for further resolving toTrack sheet / better connect. Log book collection - MTBL and compettion vehicles, Helps to create better database as well plan for immediate action plan for scope of improvement. Overall Product performance establishment includes Fuel Efficiency, Maintenace, Tyre life, Uptime etc. throuh Testimonials from customer. . Testimonials on FE from customer post successful complition of FE trial one vehicles. No. of Pre and post trial customer signed off copy per month. Competition details data on performance, vehicle specification, new engineering introduction from field feedback. Ensure uptime monitoring and time to time share the same data to Area business manager / Zonal Service Manager for further improvement plan. Travel along with the vehicle for specfic trials. Support to the dealer before commensing the trial for vehicle check up and upkeep Preferred Industries Education Qualification Diploma; Diploma in Mechanical General Experience 2 to 5 Yrs, experience in Service/ Quality/ PVT/ Vehicle Integration Critical Experience System Generated Core Skills Customer Analysis Customer Sensitivity Interpersonal Skills Product Knowledge Application Spare Parts Management Warranty Management Service Orientation Service Quality Service Management System Generated Secondary Skills

RESPONSIBILITIES Lead and manage run operations for portfolio of applications: Periodic weekly / monthly review of state of operations with key business stakeholders Provide expertise to support sites on new topics / new processes deployment Perform Rex (lessons learned) to ensure that Core Model is applied in deployed sites Ensure operations of all applications are as per SLAs Participate and lead any P1/P2 incidents pertaining to applications in production Working with operations team and suppliers implement actions to continuously improve performance of applications Guide, support and mentor the ServiceNow team, providing new opportunities to grow, get exposed to stakeholders and learn continuously LeadTransition to Run. Responsible for Cost management of solutions, reporting and continuous improvement. Business connect and Stakeholders Management: Accountable along with Business & Process Owners to collect, filter and prioritize change requests Work with Business & Process Owners and Key User (KU) in the submission of their demands through Scope Control process / Ticket Management process Provide inputs to business in establishing business requirements, functional and non-functional specifications and advising the appropriate solutions. Provide recommendations for decisions-making at Functional Review Board and Change Control Board. Represent as service ownerand decision approver Perform KU connect / business connect meetings. Accountable for customer satisfaction Strengthen the prioritization mechanism of requirements and related governance as part of release process Maintain strong and close relationships with key stakeholders including service owners, application owners, architects and Directors Managing partner ecosystem for effective service delivery Manage and drive partners for effective service delivery and operations for their respective application portfolio (Incident Management, Problem management, Service Request fulfilment and Change management) Monitor, track & Co-ordinate with AMS Partners on performance and availability of the applications. Monitoring and Tracking SLA s/KPI s- ensuring they are met by partners. Control quality of deliverables from External partners ( Run Daily / Weekly governance meetings) Responsible for Core Model consistency: Ensure that core model (Solution + processes & rules) is well documented, evolves consistently and is not jeopardized by localizations. Responsible for design and run documents are updated frequently ( co-ordinate with required stakeholders in getting the inputs) Promote the use of unique Core Model, cross-businesses across stakeholder ecosystem. Participate and provide inputs to rest of the IS ( Information Systems) teams ( Architects/ Projects) to maintain consistency for respective functional domain(s): Provide support on new topics from RUN perspectives (new processes, new business stakes) Participate / Support new projects concerning IS Landscape of functional domain Support the execution of the related strategy, in particular implementing the operational roadmap and right initiatives Support projects and initiatives, Communicate regularly about strategy, priorities and on-going projects to external and internal partners, and ensure constant awareness and alignment Competencies & Skills Strong stakeholder management skills to connect and engage with management team, key configuration management stakeholders, internal and external partners and suppliers Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of this organization Able to formalize and present a synthetic view on complex issue sand concepts Strong analytical, problem-solving and critical thinking skills, and ability to find solutions (technical and functional) Coordination skills to lead and deliver run roadmap and improvement projects in parallel Strong organization skills with ability to meet tight deadlines and high challenges Result oriented and attention to details Ability to work with full autonomy and limited support Ability to work effectively in virtual, geographically dispersed and cross-cultural environments Maintain constant awareness and sponsorship of the IT leadership team through appropriate reporting about configuration and data management (priorities, blocking points requiring arbitration, strategy adaptations) Support the delivery of the Transformation roadmap, challenge it and bring adaptations if required TECHNICAL COMPETENCIES & EXPERIENCE 10+ years of overall IT experience. Around 5 years of 24x7 Production support experience Technical Skills: Knowledge and Hands on exp in ServiceNow,Power Apps, RPA solutions,Java, Apache, PL/SQL, TOMCAT, ETL tools, Reporting, Driving performance and service quality for run activities for Engineering Applications Partner ecosystem management - Manage partner teams for Run activities compliance with Quality & Service Agreements Transition Management- Secure hand between build and run activities Expertise in driving process improvements initiatives ITIL certification required. A must. Experience with other multinational companies and working in other geographies preferred. Location for the roleTravelIf yes, how much (%)- Bangalore. Travel very less . You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you! Important to note

About this opportunity: This Job Role is responsible for an overall execution of the new Operation Model, having multi-technology, multivendor knowledge and end-to end understanding of the Mobile Networks architectures legacy or Cloud based. As a main responsibility, this job role will drive and support end-to-end multidomain customer projects implementation and transfer into the MS responsibilities, continues end-to-end service and automation improvements. What you will do: Enable the creation of a pool of service level experts within Operate Networks as the focus of business moving from maintaining domain KPIs to enhancing end to end service KPIs for the customers Multi Technology & Domain expert, using cross domain and end-to-end view competencies, will take the driver role of the overall automation in customers networks, covering end-to-end tasks, processes, tools Lead the investigation in case of the multi domain troubleshooting. It will assure a consistent analysis of all areas, in order to identify the root cause of the services degradation Actively involved in pre-sales, interfacing with new and existing customers Participate in the new features tests, propose improvements of the existing features and suggest new ones according to the needs resulted from the day to day operations Support the execution of Complex Changes and initiate 3rd Level Functional Escalation KPI reporting design and definition, High Impact multidomain Incident Cause Identification and Report Involvement in Major Security Incidents Analyze the solution from an E2E perspective and break it down into working packages. Propose improvements for the E2E solution, to increase service quality or network maintenance efficiency Perform Technical Impact analysis activities part of a Life Cycle Management engagement Create and drive the creation of MOPs for E2E process automation. Create and improve the existing scripts to automate simple tasks Propose Algorithms to be implemented by the Automation teams, for improvement of service monitoring and troubleshooting The skills you bring: Delivering Results & Meeting Customer Expectations Creating & Innovating Analyzing Deciding & Initiating Action Applying Expertise & Technology Presenting & Communicating Information Key Qualification Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent Experience level 12+ years experience in of E2E Services. Primary country and city: India (IN) || Bangalore Req ID: 768031

Position : Implementations/Program Manager Location: Noida Headquartered in Kansas City, USA, C2FO has more than 500 employees worldwide, with operations throughout North America, Europe, India, Asia Pacific, and Australia. C2FO is the world s largest on-demand working capital platform. Our mission is to ensure every business has the capital needed to thrive and we have delivered more than $350+ billion in funding to businesses since our founding. How do we do this? By providing fast, flexible, and equitable access to low-cost capital through our easy-to-use platform. We provide technology with a human touch, giving our customers the direct support they need and ensuring our team members have the tools, resources, and work environment they need to deliver on our promise to customers. With the C2FO platform, businesses worldwide have more working capital to fuel their growth, create jobs and develop new products. Primary Responsibilities: The Implementation Manager position is responsible for managing India client software integration projects by performing the following duties: Provide quality service that consistently exceeds client and company expectations. Manage project scope, budget and schedule to baselines established by client and company. Communicate effectively with both internal and external stakeholders. Resolve client problems related to services or the software product to pre-determined SLA s. Train clients on product features and additional services related to C2FO s SaaS solution. Educate clients on C2FO Best Practices and tools to grow program impact. Influence and spur initiatives, facilitate and enhance performance within a cross-functional environment. Attend on-site client meetings when necessary. Contribute to internal PMO resources and lessons learned. Support India team operationally in additional areas covering but not limited to marketing, account management, sales ops, etc. Experience that will help you succeed : Bachelor s/Master s degree in Engineering or Business related discipline or equivalent practical experience 5+ years of experience in Technical/Finance Project Management in Methodologies such as SDLC, Agile, SCRUM, Waterfall Excellent experience in presenting to executive sponsors and demonstrated strong communication skills at all levels of management Proven ability to demonstrate a drive for results and accountability of business needs Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective A few more things to know : The ideal candidate will be a highly professional, energetic, and motivated team player who embodies integrity and honesty at all times. They should exemplify C2FO s vision and values, maintaining an unwavering commitment to professionalism and client service while continuously learning and adapting to evolving market dynamics and client expectations. This role requires up to 50% travel. Benefits At C2FO, we care for our customers and people the vital human capital that helps our customers thrive. Thats why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more. Learn more about our benefits here. Commitment to Diversity and Inclusion . As an Equal Opportunity Employer, we not only value diversity and equality, but we also empower our team members to bring their authentic selves to work every day. Our goal is to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. #LI-PV

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you. As a Senior Operation Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now! By guiding associates and promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Drive the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App, and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiative. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 2 years of relevant experience. : .