2384 Service Quality Jobs - Page 31

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Work closely with the senior leadership team, global and regional/market stakeholders, and global businesses - support the offshoring strategy, help implement strategic initiatives for the business and contribute towards the overall goals Maintain robust engagement with Work Force Management, Operationss Analytics, Global Control Tower, Business stakeholders, to ensure proper capacity planning & forecasting with the objective to right size the Operations team to the expected volume. Review, question and engage with key stakeholders to facilitate the resolution of differences in productivity/Management Information across regions. Identify performance improvement opportunities and work with ke...

Primarily responsibility as the production practices management for the Application Team in Pune. Service management for the Finance value stream, howe'ver, is subject to change Lead the implementation of service management practices across all pods within the application Team and ensure adherence. Implementation change in various control process across service process to ensure service quality and compliance Manage communications with stakeholders in IT, business, within and outside of the asset class of various incidents Producing regular reports to relevant Business and IT stakeholders Provide support on identification of incidents to IT teams by partnering with the Engineering teams and ...

Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluati...

Identify business opportunities and prospects. Build relationships and recommend solutions to our clients. Make inbound calls using lead generation and secondary data provided by the company. Follow up on older and new leads daily. Ensure quality service by adhering to company standards. Be energetic, well-spoken, and focused on closing deals and generating revenue. Scheduling appointments to promote our services to the qualified prospects. Effectively deliver product demonstrations to prospects. Serve as a trusted advisor to prospects to achieve desired business outcomes. Remain knowledgeable of the companys services & different packages to support prospect and customer needs. Must be able ...

High quality delivery of service now requests and projects meeting customer requirements within agreed timelines. Communicating effectively with key business users regarding requirements. Create and maintain knowledge articles. Mentor new team members and Conduct knowledge sharing sessions. Prepare traning plans and documentation. Identify and improve efficiency and potential improvements of the network environment. Participate in the testing/piloting of new services/hardware. Ensure Service Quality Targets are met for offered Connectivity services. Plan and prepare change orders as per organization standards. Analyze and resolve network issues. Provide oncall support to the customers Requir...

The Food & Beverage Manager is responsible for overseeing the daily operations of all food and beverage outlets at Anantara Kihavah Maldives Villas. This role ensures the delivery of exceptional dining experiences across the resorts diverse venues, maintaining high standards of service, quality, and guest satisfaction. The manager will lead and develop a dynamic team, implement strategic initiatives to enhance revenue, and uphold the brands reputation for culinary excellence. Operational Oversight: Manage daily operations of all F&B outlets, ensuring seamless service and adherence to brand standards. Team Leadership: Recruit, train, and mentor F&B staff, fostering a culture of excellence and...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Senior Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! ...

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare parts ...

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, fami...

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, fami...

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, fami...

Job Description Job Title U.S. Payroll Specialist (ADP Platform) Job Overview We seek a detail-oriented, service-focused Payroll Specialist to manage U.S. payroll operations via ADP. This role ensures accurate payroll delivery, adherence to compliance, client support, and process improvement. Key Responsibilities Process payroll accurately and on time using ADP systems (GlobalView, Workforce Now, AutoPay). Act as a liaison with clients respond to inquiries, troubleshoot issues, and configure setups (e.g., PTO, 401(k), HSA). Conduct quarterly and year-end reconciliations, audits, historical data analysis, and generate reports. Monitor tax registrations, manage tracers, and ensure multi-state ...

As Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Do you possess all these skills and wish to make an impact in the world of food a...

Evaluate audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer What Youll Do: Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scor...

Evaluate audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer What Youll Do: Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scor...

We are seeking a Benefits and Job Evaluation executive to design, implement, and oversee programs that drive employee satisfaction, trust, and performance. This role is integral to ensuring competitive compensation practices through robust job evaluation frameworks and effective benefit programs aligned with organizational goals. Benefits Communicate and promote employee benefits programs through diverse channels such as newsletters, webinars, and internal portals. Conduct onboarding sessions and periodic updates for employees regarding benefits offerings. Evaluate and improve existing benefits programs for efficiency, relevance, and employee satisfaction. Research and recommend new employee...

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead...

Purpose (short description): Providing effective sourcing services from India for both local domestic clients needs as well as for other country locations as required, in a multi-client environment. Tasks and Responsibilities: Proactively foster effective collaboration and ensure strong communication with key client stakeholders and colleagues in and across the region(s) to deliver defined business goals. Develop key client stakeholder matrix per category/location, maintaining regular engagement and driving high levels of client engagement and satisfaction. Ensure appropriate supplier relationship management for assigned suppliers. Act as key contact person for IT category with expertise on ...

Company: Mercer Description: Mercer is seeking candidates to join our Knowledge Management team based in the Gurgaon office. This is a hybrid role that requires working in the office at least three days a week. Senior Manager Knowledge Management (Grade E) Shift timing: 5:30 PM 2:30 AM IST What can you expect As a Knowledge Specialist on Mercers Knowledge Management Team aligned to Health (MMB) practice, your role is to drive the knowledge management (KM) activation plans to deliver modern, seamless work experience. You curate Mercer s cutting-edge intellectual capital for Health (MMB) practice, and support the advisory solutions, products and programs for the business, including efforts in ...

Lilly s Purpose Come bring to life technologies to lead in Pharma-tech! The Enterprise Data organization has developed an integrated and intuitive data and analytics platform. This platform enables Lilly team members to quickly ingest, transform, consume, and analyze data sets in statistical environments, advanced analytics environments, and BI/visualization tools. Contributors can easily ingest, prepare, and analyze new data sets (cleanse, enhance, publish) for others to utilize. What you will be doing: Reporting to the Director LCCI TechLilly, In this role, as a Service Delivery Lead for the Enterprise Data Operations team, you will play a key role in ensuring the smooth and efficient deli...

Foot On Shoes is looking for Service Manager to join our dynamic team and embark on a rewarding career journey Team Management: Oversee a team of service technicians, coordinators, and support staff Provide leadership, guidance, and mentorship to ensure efficient and effective service operations Set performance expectations, conduct regular performance evaluations, and provide feedback to team members Service Delivery: Ensure the timely and successful delivery of services to customers Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs) Customer Relationship Management: Build and mainta...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...