3018 Service Quality Jobs - Page 34

We are looking for a highly skilled and experienced Device Associate to join our team in the IT Services & Consulting industry. The ideal candidate will have a strong background in device technology support and quality services, with excellent problem-solving skills and attention to detail. Roles and Responsibility Provide technical support and troubleshoot devices and related equipment. Collaborate with cross-functional teams to resolve complex issues and improve overall device performance. Develop and implement processes to enhance device reliability and efficiency. Conduct regular maintenance and updates of devices and equipment. Analyze data and metrics to identify trends and areas for i...

Position Purpose The role will be responsible for ensuring efficient processing of Trade Finance Operations of MEA branches through close coordination with branches and ISPL ; ensure smooth and optimized functioning of the activities in accordance with internal policies & guidelines and external regulations . This role requires basic knowledge of trade finance products and attention to detail. Responsibilities Mission Responsible for ensuring efficient processing of Trade Finance Operations of MEA branches through close coordination with branches and ISPL ; ensure smooth and optimized functioning of the activities in accordance with internal policies & guidelines and external regulations. Ke...

Okta is seeking a highly skilled and experienced People Operations Specialist to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in ServiceNow, self-service portal design, and AI chatbot integration . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services. What youll be doing ServiceNow Process Management & Analytics Design and develop self-service portal on ServiceNow , enabling intuitive access to services and information (include knowledge management) Lead the integration of AI-power...

SUMMARY Customer Service Representative Technical / Functional Support Summary We are seeking highly skilled and customer-focused professionals to join our Customer Support Team as Customer Service Representatives . In this role, you will provide functional, technical, and administrative support to resolve customer problems and queries in a fast-paced global environment. This opportunity offers exposure to international client interactions and a dynamic work culture with both RTO and hybrid flexibility . Responsibilities Provide functional, technical, or administrative support to resolve customer issues effectively. Handle and document customer queries and complaints with accuracy and profes...

We are looking for a highly skilled and experienced CSA - Customer Service Assistant to join our team at Manque Global Services Pvt Ltd. The ideal candidate will have 1-3 years of experience in customer service, preferably in the hotels and restaurants industry. Roles and Responsibility Provide exceptional customer service to clients and ensure their satisfaction. Handle customer complaints and resolve issues professionally and courteously. Collaborate with internal teams to improve customer experience and enhance service quality. Develop and maintain strong relationships with customers to increase loyalty and retention. Identify opportunities to upsell and cross-sell products or services to...

We are looking for a highly skilled and experienced professional to join our team as a Royal Service (Operator) - Executive in the Fairmont company. The ideal candidate will have 1-6 years of experience in the hospitality industry, preferably in hotels and restaurants. Roles and Responsibility Manage and coordinate daily operations to ensure seamless service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze customer feedback and suggest improvements. Maintain high standards of quality and consistency in all services provided. Identify and mitigate potential risks or issues i...

Role Overview: You will be responsible for managing commercial and material activities for the store effectively, including all transactions related to inventory and cash management to ensure seamless store operations. Key Responsibilities: - Ensure 100% stock replenishment for best sellers in Accessories and maintain compliance with zero billing errors. - Manage consumable postings twice a month and raise STOs as required. - Achieve SIT compliance with no delays over 5 days and keep MBLB under 0.50 Lacs for over 21 days. - Maintain zero defective stock for specified categories and keep Global PI Shrinkage at or below 0.1%. - Ensure 100% compliance with Auto PI and SLOC corrections. - Track ...

We are looking for a skilled Duty Manager to join our team at The Leela, with 5-12 years of experience in the hospitality industry. Roles and Responsibility Oversee daily hotel operations to ensure seamless guest experiences. Manage front desk, housekeeping, and food and beverage services. Coordinate with various departments to maintain high standards of service quality. Handle guest complaints and resolve issues promptly. Maintain accurate records of hotel transactions and reports. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Duty Manager or similar role in the hospitality industry. Strong leadership and communication skills. Ability to wor...

We are seeking a proactive and client-focused Account Lead Operations to join our Support Operations team. In this role, you will oversee end-to-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT). Youll be the primary point of contact between clients and internal departments. Key Responsibilities 1. Client Relationship Management Build and nurture strong, long-term relationships with clients. Understand client objectives, expectations, and operational needs. Act as the single point of contact for all client communications. 2. Issue Resolution Proactively identify and address client concerns. Work closely with...

The primary role is to make immediate, direct contributions to enhancing our clients competitive position and performance in ways that are distinctive, innovative, and sustainable. To do this, one must perform the following activities within the firm: SAP PMO Professional should have: Should have experience in SAP S4 HANA, Project Management, FICO Module, Client Management, Risk Management ,project planning, execution, and governance to ensure alignment with organizational standards. Should have 7+ years of relevant experience. FIORI Functionality, Resource Management, Schedule Management, SAP Automation, VBA Automation Conduct quality assurance audits and validate project deliverables for c...

Barosi is an authentic food brand, celebrating Bharat and India through its products like Ghee, Honey, Oil, Pickles, etc. and stories. We are seeking a motivated customer support associate to join our team and serve as the first point of contact for milk-related queries. This role involves actively converting leads into trial and subscription customers while providing an outstanding customer experience. Key Responsibilities: Customer Support and Query Resolution Respond to inbound queries related to milk products through calls, messages, and emails. Address customer questions, concerns, and requirements promptly and effectively. Lead Conversion Engage with potential customers from various in...

We are seeking a dynamic and customer-focused Assistant Manager for our outlet in Udaipur, India. As an integral part of our food and beverage team, you will play a crucial role in ensuring efficient operations and delivering exceptional customer experiences. Oversee daily operations of the outlet, ensuring high standards of food quality, service, and cleanliness Assist in managing and motivating the team to achieve performance goals and maintain customer satisfaction Collaborate with the Manager to develop and implement strategies for improving service and increasing revenue Monitor inventory levels, place orders, and manage stock to minimize waste and control costs Ensure compliance with f...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Responsible for maintaining cleanliness and hygiene in the kitchen and service areas, washing dishes and utensils, assisting chefs with basic prep, setting up service stations, and ensuring smooth F&B operations while adhering to safety standards.

Skills: . Sales Strategy, Operations Management, Customer Relationship Management, Supply Chain Management, Data Analysis, Team Leadership, Communication Skills, Problem Solving,. Company Overview. Zuu Zuu Holidays, located in Coimbatore, Tamil Nadu, India, was founded in 2012 by Mr. N. Prabhakar and Mr. N. Nirmal Kumar. The company is committed to providing exceptional travel services to customers worldwide, focusing on delivering memorable journeys through high-quality tour packages. Zuu Zuu Holidays operates with a dedicated team of 11-50 employees in the travel arrangements industry, aiming to make every travel experience significant. Job Overview. Zuu Zuu Holidays is seeking a motivated...

As a Customer Service Officer in the Legal Service Team at our leading Australian migration consultancy, your role is crucial in ensuring excellent client service while upholding compliance with Australian immigration standards. You will be responsible for managing client interactions, supervising the Legal team, and facilitating accurate communication in line with the MARA Code of Conduct. **Key Responsibilities:** - **Client Management & Service Quality** - Serve as the escalation point for complex client queries and complaints. - Ensure timely, professional, and accurate responses are provided to clients. - Maintain a client-first approach to enhance satisfaction and trust in the firm. - ...

Role Overview: As a key member of the team, you will be responsible for team building, employee engagement, client management, escalation handling, governance, compliance, and ensuring client delivery predictability. Your focus will be on leading and upskilling your team to deliver excellent results for both clients and the organization. Additionally, you will handle internal and external governance, compliance with SLAs, client reporting, and process improvement projects. Your dedication to maintaining high customer and employee satisfaction scores will drive your success in this role. Key Responsibilities: - Drive and monitor team building and employee engagement efforts - Lead and coach t...

Who We Are Together, were on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives Its a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds Working here means working with the worlds leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organizations Essential Medicines List Today, at least 200 million people around the world take one of our medicines every single day An amazing number, but were always looking for new ways to continue making a difference, and new people to make a difference with, The opportu...

We are seeking a strategic and results-driven Senior Director of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in service availability and performance, combined with strong efficiency in turnkey customer integration projects. This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. From project signoff to customer launch, driving operational excellence allows us to meet customer expectations while maximising project profitability. The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined with end-to-end system integra...

About Frontier: At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies. About FlyFlat FlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates often 30 80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless. we've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners , and have 5x d our revenue year-over-year. we're currently at $22M+ ARR and...

Who we are Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate enabling teams to clearly identify, prioritize, and fix critical risks faster. Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether its 40-year old C++ code or cutting-edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leadin...

Job Summary This role will be responsible for end-to-end ownership of all Risk & Compliance engagements for clients. This is a leadership role that will report to the AVP Digital Assurance, and work closely with global delivery leaders, senior practice heads, and cross-functional teams such as Sales, Pre-Sales, and Account Management. The role will lead a dedicated delivery team and will be instrumental in maintaining and improving a robust, scalable delivery framework aligned with global standards including efficient processes, ensuring compliance with relevant regulatory frameworks, maintaining high service quality, and proactively identifying opportunities to improve delivery effectivenes...

As a Manager in the Corporate Employee Solutions vertical, you will be responsible for driving business growth by enhancing the deposit pool, cross-selling ficial products, and ensuring high standards of service delivery across mapped branches. This role involves managing productivity, compliance, and profitability while building strong relationships with corporate clients and internal stakeholders. You will play a key role in promoting third-party products (TPPs) such as mutual funds and insurance, generating fee income, and ensuring regulatory compliance. The position demands leadership, strategic thinking, and a hands-on approach to branch administration and customer engagement. Drive enh...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to en...

The Customer Services department at ETG is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. Were seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If youre passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future. Job Summary: The Team Leader is responsible for guiding and supporting team members to achieve daily operational goals while fostering a positive, collaborative, and trust-based work environment. This role invo...