1048 Service Quality Jobs - Page 34

To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). To discharge operational duties of the Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met. To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set. To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients. To implement quality initiatives and activities of the division in accordance to the Group s Quality System. Key Responsibilities Strategy Manage teams in building a stronger relationship with our clients and customers. Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. To accelerate new generation of leaders. Manage all initiatives to get more fit and flexible in the way we work. Focus on proving that we are here for good. Business Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon; Initiating implementing service quality initiatives Uphold the values of the Group and company at all times Processes Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified. Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms initiating corrective and preventive actions. Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager. Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same. People Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk. Employ, engage and retain high quality people. Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality. Risk Management Responsible for the Audit and Risk Control Standard associated with Cash Services operations. To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting. To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting. Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner Governance Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This incudes compliance with local banking laws and anti-money - laundering regulations and guidelines. Embed the Group s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Other Responsibilities To perform as checker where incumbent need to process the transactions for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) and relevant transactions guided by the operating procedures, guidelines, policies and standards set. Ensure that the set productivity targets (efficiency, accuracy, etc. ), defect management and processing turnaround standards are achieved (within own area of responsibility). Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, pro Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i. e. Understanding the policy, reporting procedure and escalation procedure). Support the roll-out of appropriate quality management systems in the team and other initiatives by the Company/Group. Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i. e. Understanding the policy, reporting procedure and escalation procedure) Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates. Conforming and adhering to the Team s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMO Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports. Comply with exceptions for Call back, Signature Verification and Payment Processing in which respective role needs to be performed independently. Any ad-hoc roles changes will require Head of Department or Manager s approval before assuming new role temporarily or permanently in line with segregation of duties. Key Measurables Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output. Meeting of own performance objectives and contribute in achieving the team s objectives. Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group. Assist the Team Manager in coaching selected team members to achieve the desired level of productivity and competency. Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management. Complete non-routine assigned task (e. g. testing, BCP) within the set deadline. No complaints from customers related to poor and indifferent service attitude and discourtesy. To pick up calls by 3 rings using standard script and practice standard code of SQ one bank. Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management. No major adverse findings from internal auditors or external auditors including quality audits. Skills and Experience Manage Risk Manage People Business Facilitation Manage Change Management of Frontline Risk Business Governance Support Strategy Business Model Service Delivery Operations Qualifications Academic or Professional Education/Qualifications; University educated Licenses and Certifications/accreditations; none additional Professional Memberships; relevant memberships to be agreed Bank training; none additional Languages; English Competencies Action Oriented Collaborates Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www. sc. com/careers www. sc. com/careers 30582

Key Measurables: Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output. Meeting of own performance objectives and contribute in achieving the team s objectives. Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set. Coaching selected team members to achieve the desired level of productivity and competency. Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management. Complete non-routine assigned task (e. g. testing, BCP) within the set deadline. No complaints from customers related to poor and indifferent service attitude and discourtesy. To pick up calls by 3 rings using standard script and practice standard code of SQ one bank. Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management. No major adverse findings from internal auditors or external auditors including quality audits. Higher productivity as staffs understands and subscribes to total Quality concept. Higher efficiency in CMO systems processing and improved work procedure via continuous system enhancements and revised work procedures. Other Responsibilities Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output. Meeting of own performance objectives and contribute in achieving the team s objectives. Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set. Coaching selected team members to achieve the desired level of productivity and competency. Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management. Complete non-routine assigned task (e. g. testing, BCP) within the set deadline. Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management. No major adverse findings from internal auditors or external auditors including quality audits. Higher productivity as staffs understands and subscribes to total Quality concept. Higher efficiency in CMO systems processing and improved work procedure via continuous system enhancements and revised work procedures. Risk Management: Responsible for the Audit and Risk Control Standard associated with Cash Services operations. To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting. To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting. Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner Governance: Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This incudes compliance with local banking laws and anti-money - laundering regulations and guidelines. Embed the Group s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture Regulatory Business Conduct: Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Supervise the team to achieve the outcomes set out in the Bank s Conduct Principles Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). To discharge operational duties of the Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met. To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set. To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients. To implement quality initiatives and activities of the division in accordance to the Group s Quality System. Responsibilities: Strategy: Manage teams in building a stronger relationship with our clients and customers. Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. To accelerate new generation of leaders. Manage all initiatives to get more fit and flexible in the way we work. Focus on proving that we are here for good. Key Responsibilities Business: Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon; Initiating implementing service quality initiatives Uphold the values of the Group and company at all times. Processes: Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified. Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms initiating corrective and preventive actions. Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager. Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same. People Talent: Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk. Employ, engage and retain high quality people. Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the goal of achieving excellence in service quality. Skills and Experience Manage Conduct Manage Risk Manage People Business Facilitation Manage Change Management of Frontline Risk Business Governance Support Strategy Business Model Service Delivery Operations Qualifications EDUCATION Academic or Professional Education/Qualifications; University educated MEMBERSHIP RELEVANT MEMBERSHIPS TO BE AGREED LANGUAGES ENGLISH About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 19071

To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). Key Responsibilities To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). To discharge operational duties of the Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met. To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set. To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients. To implement quality initiatives and activities of the division in accordance to the Group s Quality System. Skills and Experience Taking on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm. Building partnerships and working collaboratively with others to meet shared objectives. Building strong customer relationships and delivering customer-centric solutions. Qualifications Academic or Professional Education/Qualifications; University educated Licenses and Certifications/accreditations; none additional Professional Memberships; relevant memberships to be agreed Bank training; none additional Languages; English About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 25769

Tele Counsellor - Ahmedabad, Gujarat, India Roles and Responsibilities: Provide telephonic counseling to clients and address their queries with empathy and professionalism. Accurately document each conversation to maintain comprehensive records of client interactions. Utilize effective communication skills to assess client needs and deliver appropriate advice or guidance. Stay informed about the organizations services and programs in order to provide accurate information to clients. Maintain confidentiality of client information and adhere to ethical considerations in counseling. Assist in regular follow-ups with clients to ensure continuity and effectiveness of the counseling process. Identify clients needs and provide personalized support to help them in making informed decisions. Required Qualifications: Bachelors degree from a recognized institution. Proficiency in basic computer skills to handle software applications related to counseling. Exceptional communication skills, both verbal and written, to engage effectively with clients. Ability to work onsite in Ahmedabad, Gujarat, India. Experience in telephonic counseling or related fields is preferred, but fresh graduates with a keen interest in mental health services are encouraged to apply. Capability to work individually and as part of a team, showing initiative in challenging situations. Key Responsibilities: Conduct initial telephonic assessments to understand clients requirements and suggest relevant solutions. Participate actively in training sessions to enhance counseling skills and stay updated on current practices. Coordinate with other departments to facilitate complex client inquiries or issues. Contribute to the creation of reports and provide feedback to improve service quality. Engage in continuous learning and development to improve counseling techniques and approaches. Manage a high volume of calls efficiently, ensuring a swift and helpful response to each client. ,

TITLE OF ROLE : Customer Claims Representative REPORTS TO : Austyn LoScalzo Main purpose of the role/Position Summary : We are seeking a dedicated and skilled Entry-Level Customer Dispute Representative to join our dynamic and global Trimble shared services team. As a Customer Dispute Management Representative, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals. Job Responsibilities : Basic Dispute Resolution : Investigate and resolve basic customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner. Collaboration : Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit & collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes. Problem Solving : Analyze situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the companys best interests. Documentation : Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the companys CRM system. Escalation : Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution. Customer Satisfaction : Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience. Qualifications & Experience : 2-4 Year Degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery or supply chain management is a plus. Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is beneficial but not mandatory for entry-level positions. Empathetic and patient approach to handling customer concerns and resolving disputes. Strong organizational skills, attention to detail and accuracy in data entry and order processing. Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Relationships required to build within this role : INTERNAL : Sales managers Sales Operations Business Division and Sector controllers Operations: Export, shipping, config etc. Planner/Buyers Export Compliance Customer Support teams Product managers Credit & Collections Cash Applications EXTERNAL : Customers/Resellers General abilities and skills expected to be learned and mastered in this role: Gained experience with Salesforce and Oracle Basic understanding of reverse logistics/accounting and overall Trimble Order-to-Cash process concepts Basic understanding of and adherence to trade compliance and revenue recognition compliance

Summary Location: Hyderabad #LI Hybrid Vendor Operations & Transitions Partner - PLC will support the Global Vendor Operations and Transitions Lead for People Life Cycle (PLC) in managing vendor relationships, overseeing work transitions, and ensuring the successful execution of the outsourcing strategy within the PLC function. This role is crucial in assisting with the coordination of work movements both within PLC and between PLC and external vendors, ensuring transitions are executed smoothly and in alignment with the broader strategy. About the Role Your responsibilities include, but not limited to: Transition Management: Lead in coordinating work transitions both within PLC and between PLC and partners/vendors. Support the definition of transition activities, roles, and responsibilities, and ensure rigorous project tracking. Help develop and implement strong transition governance frameworks to ensure smooth and successful transitions. Collaborate with the Decision Board and Service Governance framework to facilitate work movements based on strategic needs and service requirements. Monitor and evaluate transition progress, addressing any issues or risks that arise to ensure on-time and successful completion. Support for PLC Operations: Collaborate with PLC Operations managers across Learning Services and H2R to ensure effective delivery of outsourced services. Enhance the end-user experience within the organization by guiding improvements in vendor services and addressing service concerns in collaboration with PLC Operations leaders. Enabling Vendor Accountability and Partnerships: Develop and maintain strong, collaborative partnerships with vendors, fostering mutual success and continuous improvement. Conduct regular vendor service audits to ensure compliance with contractual obligations and organizational standards. Review vendor documentation to ensure business continuity and mitigate risks associated with outsourcing. Engage vendors to enhance performance, improve efficiency, and ensure alignment with organizational standards. Support the development and execution of a globally integrated outsourcing approach for PLC, ensuring consistency and alignment across all regions. Standardize processes and practices globally, while accommodating necessary local adaptations to enhance service quality and efficiency. Ensure that outsourced services meet both global standards and local requirements through close collaboration with regional teams and vendors. Budget Management: Assist in managing vendor budgets, focusing on preventing overruns and ensuring effective planning and resource utilization. Monitor and adjust budget allocations as needed, working closely with finance to stay within financial targets. Ensure prudent and strategic use of vendor services, aligning spending within organizational priorities. Understand the terms of contracts and ensure that vendor activities and invoices meet contractual obligations. Assess and report on any deviations from contracted services, addressing issues promptly to maintain compliance and service quality. Stakeholder Engagement: Keep stakeholders within PLC, PS&S, and other partner functions informed about vendor operations and transitions. Ensure stakeholders perspectives are noted and incorporated into initiatives. Keep stakeholders engaged with the initiatives to ensure alignment with overall business objectives. Minimum requirements : Bachelor s or Master s degree in Business Administration, Human Resources, or a related field. Minimum 12 years of experience in vendor management, HR operations or related fields. Experience in vendor frameworks and performance monitoring. Experience in vendor service audits and ensuring compliance. Financial acumen with experience in managing budgets and understanding contract terms. Excellent communication and relationship-building skills with senior stakeholders. Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

What can you expect? Your key role will be to implement MMA operations strategy within your area of operation. To ensure a value-added experience to MMA stakeholders by partnering and influencing them on business and day-to-day operational issues and expectations. This position manages experienced professionals who exercise latitude and independence in managing day-to-day Operations. The role-holder acts as the most senior location leader and decision-maker for the Delivery teams, with focus on Ownership of the employee proposition, working with HR and people managers on location Driving on engagement and continuous improvement in partnership with Learning & Development Strategy and execution of transition of work to the center to support growth objectives Managing relationships with senior stakeholders on location and globally in a matrix environment, with oversight of key performance indicators (e.g. revenue growth, client satisfaction, operational efficiency and colleague retention) Sets the tone and drives productivity across, in the interest of all objectives and deliverables. This position will be responsible to deliver superior service to the clients / stakeholders by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk Span Currently 130+, expecting growth. Incumbent should be ok with flexible shifts. The team currently does 2:30pm-11:30pm IST. We will count on you to: Service Quality & Delivery: Stakeholder relationship management Ongoing operations management and governance (reviews; metrics Maps clients requirements and coordinates in developing, implementing and transitioning processes in line with the guidelines specified by the client and regional offices. Create & implement workflows to facilitate structured support in all areas and issues. Decide Service Level Agreement (SLA) and gets the same approved by the client. Process re- engineering/ redefine efficiency and effective management. Strategic planning- Develops and manage strategic initiatives to include design of corresponding values and strategic vision and adapts to a changing strategic direction and/or changing resource allocation decisions or developments. Work /process standardization. Monitor, manage & mitigate client service issues & business risks. Developing, implementing, and transitioning processes in line with the guidelines specified by the client Process re-engineering/ redefining efficiency and effective management Thought Leadership: Creates and communicates a compelling & aligned vision Works proactively with Executive Leadership to continuously strengthen Delivery value proposition. Leadership/ Colleague Engagement and Development Responsible for developing and coaching colleagues (including succession planning). Promotes a performance culture and environment where colleagues are encouraged to continuously learn, develop skills, innovate and build their careers. Oversees workforce management and manages talent towards stronger operational effectiveness Financial Management Manage business capacity optimally and drive operational scalability. Identify, implement and utilize leading financial and operational performance indicators. Manage the budgets and forecasts Process Transition/ Enhancement/ Transformation Monitor the overall functioning of processes, identify improvement areas, and implement adequate measures to maximize customer satisfaction level. Map clients requirements and coordinates in developing, implementing and transitioning processes in line with the guidelines specified by the client and regional offices. Create & implement workflows to facilitate structured support in all areas and issues. Decide Service Level Agreement (SLA) and get the same approved by the client. Recommend, generate, execute process improvement ideas through system changes. Process re- engineering/ redefining efficiency and effective management. Note: Applicants should be flexible working in shifts What you need to have? Graduation / post-graduation in any stream Minimum of 15+ years experience in a large professional organization in Insurance domain Deep understanding of Healthcare operations and shared services environment, with a focus on volume-based workflow and data management. Extensive experience in leading organizational change. Excellent communication skills with superior face-to-face presentation skills Ability to lead others in a global environment, what includes highest standard of people management skills. Ability to convey an operational mindset and approach to a business-focused environment. Team player who has experience of building effective relationships at all levels Good understanding of data management best practices and process engineering designs for efficient delivery Strong negotiation skills. Budgeting and finance acumen General knowledge on process transition methodology Strategic thinking Ownership of the employee proposition, working with HR and people managers on location Driving on engagement and continuous improvement in partnership with L&D Strategy and execution of transition of work to the centre to support growth objectives. Managing relationships with senior stakeholders on location and globally in a matrix environment, with oversight of key performance indicators including financials Data-driven decision making Problem-solving skills proactive in identifying issues and implementing solutions in a fast-paced environment Stakeholder management building relationships and trust with MMA leadership Demonstrate collaboration cross-department/operating company What makes you stand out? Well-developed skills and the demonstrated ability to work in a globally matrixed and significantly multi-geography, multi-cultural offshore service delivery environment Exceptional Communication Skills Strong Business acumen Executive presence that conveys composure and confidence in all situations Strong analytical, research and problem-solving skills, attention to details Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

The Executive Secretary will provide support to the General Manager in the Executive Office. The role s core duties include secretarial services, coordinating activities in the Executive Office, assisting other Executive Assistants and Secretaries when required. This role oversees all administrative functions including proper distribution of internal and external mail, independent correspondence and an up to date registry system to maintain an efficient and effective Executive Office. What will I be doing? As the Executive Secretary, you will be responsible for performing the following tasks to the highest standards: Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment. Attend meetings such as Department Head Meeting, Executive Committee Meeting and any others when requested and take minutes of attended meetings. Receive visitors and guests on behalf of the General Manager and in his / her absence, answer questions and concerns and follow through resolutions. Arrange room and restaurant reservations for VIP guests / personnel if requested. Arrange and coordinate the General Managers schedule and remind him / her in time. Assist the General Manager in compiling guest data to be used for service quality improvement. Assess priorities of work and, wherever possible, assist in organizing the General Manager s priorities. Answer telephone calls in the Executive Office as and when required. Assist the General Manager to deal with hotel related official documents, such as owners report, thank you letters, complaint letters and other business documents. File and record all business documents as required. Check documents submitted by departments and record when use the stamp. Assist with translations, verbal and written. Maintain strictest confidentiality at all times on all matters. Demonstrate essential overall knowledge of the organization. Understand the responsibilities of other sections and departments and cooperate with them. Adhere to the hotel s security and emergency policies and procedures. Demonstrate professional attitude and behavior at all times. Prepare and maintain files, reports, letters, memorandums and other relevant business documentation. Ensure all reporting and servicing deadlines are met on a timely basis. Maintain an accurate tracking system for prompt handling of issues concerned. Order and maintain office supplies. Abide by the team member handbook, hotel policies and procedures, hotel code of conduct. Maintain personal presentation to hotel standards. The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? An Executive Secretary serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill thi

Join our Ocean Freight Team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Associate Ocean Freight (OFR) Job Grade N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide top-notch service within the Ocean Freight (OFR) Service line, supporting our DGFF regions and countries globally. The role involves training to proficiently execute various activities, including shipment creation and enrichment, document upload, CONSOL enrichment, transport booking, sending shipping instructions, security filing, verifying draft MBL (Master Bill of Lading), tracking and updating milestones, handling inbound consols, managing carrier release milestones, notifying customers/brokers, preparing sailing schedules and gateway consols, sending discharge note documents, offering agent solution support, and validating routing for detention and demurrage storage. Key Responsibilities: To understand the requirement of the station s / country s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor s degree. A degree in logistics, industrial engineering, management will be an advantage 0 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the worlds leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Save Job Associate - OFR Close the popup

Job Overview • Lead the development, maintenance, and continuous enhancement of the OneVasco mobile application by writing and upholding clean, modular, and maintainable code that adheres to secure coding standards. Focus on optimizing app performance and user engagement to deliver a seamless and secure user experience. Key Responsibilities • Plan, execute, and oversee comprehensive quality assurance testing and inspection of products or services. • Investigate any reported product quality issues and ensure prompt resolution in line with company policy and regulatory requirements. • Develop or improve processes for capturing, investigating and documenting product complaints. • Implement risk management procedures, track issues, and report findings to management and product development teams. • Provide necessary training and support to quality assurance team members, covering internal systems, policies, procedures, and core quality assurance processes. • Promote judicious use of natural resources. • Adhere to the organization's environment, health, and safety policies, objectives, and guidelines. Education • Bachelor’s or master’s degree in computer science, or a Master of Computer Applications (MCA), or a related discipline. Experience • 4-5 years of proven work experience in a similar quality assurance role, preferably within high-performance web applications development.

Key Responsibilities Processes To do all the day to day processing and review input of all Securing Documentation received as per limit terms into CMS with 0 tolerance for any errors. To monitor the incoming documents as per limit terms for input into CMS. To ensure compliance of all internal procedures, operational controls and regulatory requirements. To assist other processing officers in case of need, to ensure nil processing backlogs. To provide a high-level quality support and advice RM s in the business units on all documentation related matters. To follow-up resolution of security documentation deficiencies with customers through RM. To ensure smooth running of CRC-CDU so as to carry out work to the high standard the Unit requires. To maintain an independent control over securing documentation. To ensure all securing documentation and conditions mentioned in BCA part1 have been perfected or waived prior to issuance of Security Compliance Certificates (SCC), Partial Security Compliance Certificates (PSCC) with 0 tolerance for errors. To ensure that the documents are in line with the deferral approval and that the deferral authority is in accordance to the Approval Matrix under the Credit Documentation Policy, prior to releasing the Document Deferral Note with 0 tolerance for errors. To manage the relationship between CRC-CDU and business unit as well as other members within CRC. To adhere to the Bank s Policies, DOIs and process etc. To check the final facility letters and securing documentation prepared on the Bank s standard format with information for fees etc. , from RM as per the Legal Guidelines and Stamp Duty Opinion provided by the Legal. To second check all credit related documentation and ensure all securing documentation and conditions mentioned in BCA Part 1 have been perfected or waived prior to issuance of Security Compliance Certificates (SCC), Partial Security Compliance Certificates (PSCC) with 0 tolerance for errors. To ensure that the documents are in line with the deferral approval and that the deferral authority is in accordance to the Approval Matrix under the Credit Documentation Policy, prior to releasing the Document Deferral Note with 0 tolerance for errors. To follow-up on security blemishes and the perfection of security and provide monthly report to RM. To release security, including re-assignment of mortgaged property, as per the authority under POA. Ensure renewal of insurance policies covering fixed assets and /or securing documents. Ensure that all lodgements and withdrawals of securing documents in CMS and all other CMS activities are correct and upto date. Ensure all data/information on CMS is accurate & RMs gets the correct report/information from the system. To Supervise and provide training to subordinates in accordance with gaps identified in Training Record. To ensure adherence to service level agreements. Ensure that SCC s are issued within the agreed timeframes to comply with SLA s and immediately advise the Head CRC-CDU, India. All key risk indicators are duly addressed and resolved and operational risk areas are appropriately dealt with. To ensure that all charges are duly registered with ROC. To obtain and check search reports on ROC s records to verify existence of prior charges and the Bank charges are registered. To supervise daily office routine and ensure the smooth running of CRC-CDU at all times. Ensure all control procedure prescribed for control of scanning /faxes/couriers is adhered to. Ensure all suspense balances in CRC-CDU are investigated and reconciled. Ensure services provided by CRC-CDU are delivered in accordance with agreed service quality standards. Monitor performance against standards and provide feedback to the Head CRC-CDU. Handle customer complaints and queries when escalated. Ensure to have frequent Service Review Meetings with RM s to assess the unit s performance. Ensure monthly submission of MIS to the Group for monitoring of TAT is timely and accurate. The job holder must assist the Head - CRC-CDU to ensure appropriate internal controls and procedures are duly documented and adhered to. The job holder must monitor the operation of such procedures and controls and regularly review them to ensure they reflect any changes in products, systems, policy or regulations. Ensure that periodic review of procedures are undertaken to ensure key controls are checked, as required by the DOI, Procedures laid down from time to time. Ensure cost control measures in place & cost is maintained at minimum required levels. Ensure all data/information on CMS is accurate & RMs gets the correct report/information from the system. To undertake the business monitoring and testing (ie. checking the KCS records, reviewing the transactions etc) and reporting findings, exceptions and results from such monitoring / testing activities. (For KCS & Optial users / checkers) The job holder must ensure he/ she is fully aware of all the policies and procedures issued in relation to money laundering prevention. He /she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. To Supervise and provide training to subordinates in accordance with gaps identified in Training Record. Any Ad-hoc responsibilities given by Head CRC-CDU, India. Identify and escalate loose rivets to the Head CRC-CDU. To prepare MIS required by internal & external stake-holders. To report Unit s OR issues and losses to UORM. To assist Unit Head in Regulatory filings. Uphold the Values of the Standard Chartered Group and the company at all times. Compliance with all applicable Rules/Regulations of the Group and company at all times. To ensure timely and accurate submission of Early Alert Report to SCO, RM and EAC Secretariat, as per the Roles and Responsibilities defined for CRC-CDU. To ensure proper custody of securing documents held in the Fire Proof Vault and ensure proper control of keys that protect ca the securing documents, as per Group Security Procedures. Lodgment, Withdrawal, iCDMS updation and safe custody of securing documentation as per DOI Ensure all documents received vide scan are reconciled with the originals upon receipt and I-balling done with the issued / scan images. To co-ordinate with Client & internal teams to open Current Account at GIFT City. To co-ordinate with internal teams to open IDs in Transaction Processing systems. Ensure and adhere to roles and responsibilities of BCP Coordinator / Backup Coordinator / Fire Marshall (primary/backup) / First Aider (primary/backup) and ensure timely updation of the BCPP Plan and the Business Impact Analysis (BIA) Plan in e-bcp portal as may be applicable. Business Support relevant stakeholders by managing and closing cases Provide relevant feedback Provide relevant feedback on process notes and DOIs Provide required MIS and data to assist in any reporting as may be required to the respective team leads People and Talent Provide leadership to analysts and lead respective teams Engage with teams to ensure process streamlining Provide mentorship to new joinees to ensure team dynamics is maintained. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps. Risk Management Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Inform the respective team leads of any events which may have potential regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased. Governance Propose control improvements, enhancements and simplifications where appropriate. Support all control checks under the Operational Risk Framework (ORF) and provide related MI for the same Periodic reporting and timely escalation of significant risks and issues and Assurance activities and assist with related MI to achieve the same Be accountable for identification and escalation of potential risks and issues to the team leads for further escalation through appropriate governance channels and the Quality Assurance framework. Assist in tracking and remediation of surveillance and investigations related regulatory findings. Prepare and cascade lessons learned from audit findings and specific investigations and assist with building training material for enhancing team learning Collate, analyse and interpret data in reports as required for relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and assist in remediation as required Regulatory & Business conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. To achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Project/change management Manage and protect business as usual (BAU) capability during change programmes, as well as during the execution and delivery of the Remediation initiatives through project phase and into BAU. Provide subject matter expert advice, guidance and support to the project managers on managing change. Review new business requirements and provide solutions where required. Conduct and assist with impact assessment for such change Strategy Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team. Key stakeholders Internal WB Credit WB OCC GSSC WB Operations Legal & Compliance IT Finance CRC External Statutory / External Auditors Lawyers Other Responsibilities Achievement of maximum productivity of the team Achievement of the overall productivity goals set by the division. Reviews by Managers Monthly key risk indicators LRM Review & Group Audit reports. Complaint occurrences and resolution timelines. Skills and Experience Compliance Technical Competencies Compliance Policies and Standards Compliance Advisory Documentation Compliance Risk Assessment Regulatory Liaison Manage Change Manage Projects Qualifications 3 to 8 years of relevant work experience in Loan documentation, KYC, Credit monitoring and Account opening related areas. Analysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e. g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude. Excellent communication in English (articulation and writing) About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 22852

JOB SUMMARY Ensuring high quality customer service for Self and Team, ensuring internal and external compliance on all NR transactions, handling difficult customer situations and leading the overall service agenda for NR HUB. RESPONSIBILITIES Strategy Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received at NR PsB HUB. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Contribute to NR PsB HUB performance through referrals, efficient customer service, effective operations controls Operations and Compliance Ensure satisfactory ratings in all internal/external audits. Ensure compliance to all process notes and circulars issued from time to time. Contribute to timely and accurate submission of all returns both internal and statutory for sales and service. Undertake accurate and timely processing of all customer instructions as per applicable processes/ circulars. Understand the Bank s mis-selling & sales policies as well as policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. Comply with the same, including highlighting any suspicious transactions as per guidelines. Complete all requisite trainings on time Cross Border & FEMA certified Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank s Conduct Principles: Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Must not do mis selling and follow group code of conduct in dealing with customer as well as colleagues. Key Stakeholders NR Segment/ Wealth Management Unit Qualification Must be a graduate. MBA s would be an advantage Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; NR background preferable not essential, Wealth acumen would be an advantage Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred Good knowledge of the selected market and customer segments would be an advantage Strong communication and negotiation skills with the ability to influence outcomes Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit Role Specific Technical Competencies Customer Orientation Relationship Management Customer Service Inter Personal Skills Communication Operation Management About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 31002

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Drive the business value outcomes through deliverables from the PODs and Own and manage Incidents, Problem records and Change management, per HSBC ITIL standards. Work with engineering to improve the alerting and monitoring mechanism for early detection of incidents. Ensure that crisis is managed well with periodic updates to business and stakeholders. Understanding changing stakeholder expectations and fulfill them. Work closely with the Engineering / product team to ensure automation of the Production processes. Promote Site Reliability Engineering culture. Leadership skills needed to lead technical improvements in the systems, negotiation with the stakeholders for bringing the best business demand outcomes. Bring effective collaboration among various IT teams for superior production performance. Oversee and manage the service quality managers to assure top-notch business satisfaction. Lead service quality managers under each Value Stream to ensure knowledge is shared and upskill the team to effectively handle and improve service quality. Develop, implement, and oversee quality control framework designed to ensure continuous delivery of IT services, including responsiveness, reliability, and system functionality. Perform regular IT service quality evaluations, gather business feedback, and implement necessary changes to enhance user experience. Communicate effectively with various Business & IT teams. Collaborate effectively with global members to achieve desired outcomes. Collaborate with Value Stream service quality managers to promptly resolve any IT issues that may impact business satisfaction. Ensure that crisis is managed well with periodic updates to business and stakeholders. Understanding changing stakeholder expectations and fulfill them. Handling and improving Batch monitoring, issue resolution and Service requests. Work with service quality managers to improve the alerting and monitoring mechanism for early detection of incidents. Keep up-to-date with latest IT trends and business needs to continuously improve our service quality Requirements To be successful in this role, you should meet the following requirements: Strong judgmental skills to identify and resolve problems whilst maintaining service performance budgets, time scales and quality of output. Very good analysis and trouble shooting skills. A high level of communication and coordination skills is required as the role needs to interact with various external and internal stakeholders on a day-to-day basis. Ability to work with senior stakeholders and various global technical and business parties and drive all the technical and business discussions. Ability to prioritize and work independently within a diverse team environment. About 8-9 years of IT experience with Big Data, Hadoop, Spark, Scala as primary skill set. Sound knowledge on Juniper, Airflow, Unix, SQL and Control-M scheduling tools. Strong influencing and negotiation skills with excellent interpersonal skills, including verbal and written communication skills . Ability to manage in a crisis and to make good and timely decisions in tough situations. Demonstrate ability to handle multi-task, to work independently and collaboratively with local, regional, and global teams. Knowledge or experience in project management is desirable. Open to work in shifts / non-regular hours / weekends as per business requirements. 10+ years of overall IT experience in driving service management service governance and service quality. Proven experience in an IT Quality Management role or a similar capacity. Expertise in IT service management systems and methodologies. Strong leadership skills with a willingness to lead, inspire, and encourage a team. Excellent communication and interpersonal skills. A strategic thinker with strong problem-solving skills, a proactive approach, and a customer-focused mindset. Able to demonstrate successfully handling of global stakeholders. Experience in leading large, complex applications in data technologies. Experience in managing teams across multiple Jurisdictions. Bachelor of Engineering preferred. Hands-on experience and sound understanding of HSBC and ITIL, processes and standards. ITIL Foundation certification preferred. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Bachelor of Engineering preferred. Hands-on experience and sound understanding of HSBC and ITIL, processes and standards. ITIL Foundation certification preferred. Knowledge and understanding of Banking domain and IT Infrastructure is preferred.

Job Summary We are seeking an experienced Infra Dev Specialist with 4 to 7 years of experience to join our team. The ideal candidate will have expertise in Mulesoft Platform Administration and CI/CD for Salesforce with a strong background in Life and Annuities Insurance. This hybrid role offers a day shift schedule allowing for a balanced work-life integration. The candidate will play a crucial role in optimizing our infrastructure to support business objectives. Responsibilities Manage and maintain the Mulesoft Platform to ensure optimal performance and reliability for business operations. Implement and oversee CI/CD pipelines for Salesforce to streamline deployment processes and enhance productivity. Collaborate with cross-functional teams to integrate Mulesoft solutions with existing systems ensuring seamless data flow. Monitor system performance and troubleshoot issues to minimize downtime and maintain service quality. Develop and document best practices for Mulesoft and Salesforce administration to support continuous improvement. Provide technical support and guidance to team members fostering a collaborative and innovative work environment. Conduct regular system audits and implement security measures to protect sensitive data and ensure compliance. Analyze business requirements and translate them into technical specifications for infrastructure enhancements. Coordinate with stakeholders to align infrastructure strategies with organizational goals and objectives. Optimize system configurations to improve efficiency and reduce operational costs. Stay updated with the latest industry trends and technologies to drive innovation and maintain a competitive edge. Facilitate training sessions for team members to enhance their technical skills and knowledge. Prepare detailed reports on system performance and project progress to inform decision-making. Qualifications Possess strong expertise in Mulesoft Platform Administration ensuring efficient system management. Demonstrate proficiency in CI/CD processes for Salesforce enhancing deployment efficiency. Have a solid understanding of Life and Annuities Insurance applying domain knowledge to technical solutions. Exhibit excellent problem-solving skills addressing technical challenges effectively. Show ability to work collaboratively in a hybrid work model balancing remote and on-site responsibilities. Certifications Required Mulesoft Certified Platform Architect Salesforce Certified DevOps Engineer

The Data Analyst will support data-driven decision-making within the HAI program. The primary focus will be to develop and optimize reporting capabilities, dashboards and analytics to enhance customer insights, drive product strategy, support sales enablement and marketing effectiveness. About HA HAI is RWSs AI-powered self-service translation platform that combines human expertise with cutting-edge technology to deliver fast, accurate, and culturally relevant translations for various content types. As the first digital product for RWS, HAI streamlines the translation experience for small and medium businesses by simplifying project management, offering real-time cost visibility, and ensuring high-quality translations, all in one place. For further information, please visit: RWS HAI Job Overview Key Responsibilities Develop Sisense Report for Certified HAI (HSBC) to provide key business insights and form part of the QBR Support with business reporting on the Evolve roll-out (LXD) Implement automated email triggers with reporting capabilities to track engagement and effectiveness. Generate and maintain HAI reports in Salesforce for sales and customer service teams. Create a HAI customer report in Salesforce for sales enablement and customer insights. Develop and optimize the Marketing dashboard to track campaign performance. Build a PJM management dashboard for project performance monitoring. Provide ongoing support for data-driven decision-making through continuous insights. Automate customer surveys to streamline feedback collection. Implement a customer feedback review system within dashboards to assess quotes and service quality. Monitor conversion rates to improve lead generation and sales performance. Generate customer heatmaps to analyze engagement and behavior trends. Skills Experience Proficiency in developing reports and dashboards using tools like Sisense and Salesforce, with a strong ability to deliver business insights that support quarterly business reviews (QBRs) and strategic initiatives. Experience in creating, managing, and optimizing reports and dashboards within Salesforce, specifically tailored for sales enablement, customer service, and performance monitoring. Ability to design and maintain marketing dashboards to effectively track and analyze campaign performance metrics. Skilled in building project management dashboards (e.g., PJM) to support performance analysis and reporting for project teams. Experience in implementing automated workflows, such as email triggers with embedded reporting, to track user engagement and process efficiency. Ability to automate surveys and develop customer feedback dashboards to assess service quality and support data-driven improvement. Proven capability in delivering continuous insights and analytical support for strategic decision-making across multiple business units. Competence in monitoring and analyzing conversion rates, customer behavior trends, and engagement heatmaps to inform sales and marketing strategies. Life at RWS At RWS, we re here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world s top 100 brands, more than three-quarters of Fortune s 20 Most Admired Companies and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years we ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right Partner , Pioneer , Progress and we ll Deliver together as One RWS . For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms Conditions associated with the use of such resume will be considered null and void.

Its goal is to ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities. Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability. You are the customer- focused Service Team with technical expertise, business awareness and interpersonal skills, and knowledge over a wide range of technological tools. Your primary responsibility is to facilitate the restoration of normal technology operational service with minimal business impact on the Customer within agreed service levels and business priorities. To drive the operations and culture where the customer and stakeholders are the first beneficiary RESPONSIBILITIES Refer to myHR for guidance for each section below. To provide day today system support and system monitoring To facilitate the restoration and fulfilment of normal technology operational service with minimal business impact on the Customer within agreed service levels and Apply customer service skills to draw any further required diagnosis information from customer Work as part of a team providing coverage on a 7 day a week, 24 hour per day (24/7) basis Ensure customer satisfaction through improved service and quality Take End to End ownership of Technology incidents and Requests in order to resolve them within agreed objectives and to the satisfaction of customers. Identify and highlight to the appropriate authority any service concern or improvement opportunity. Expected to meet or exceed key measures and objectives of your role. Ensure performance, productivity, skill and quality in line with the expectations. Upholding the Values of the Group and Company at all times and Compliance with all applicable Rules/ Regulations and Company and Group Policies. Adherence to the specified standards of Quality and Audit / Risk requirements Key Responsibilities Working closely with developers, to review and under system package to be rollout in production environment. Highly organized individual able to work on multiple project streams and clearly display current progress Logging, Co-ordination escalation of issues and incidents - Track incidents and provide regular updates to users on request status and progress. Trouble shooting - log file investigation and extract details for review Follow escalation procedures during outages and ensure root-cause analysis is performed. Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement Supply agreed metrics, KPI s and trend reporting Escalate issues with any delays from upstream applications Escalate issues to the 2nd / 3rd line teams to keep within SLA. Ensure all new deployments have supplied correct documentation and training Maintain the support documentation to ensure all areas in scope are current and accurate Proactive approach to technology related activities To build relationship network with all stakeholders Skills and Experience EDUCATION ANY GRADUATIONS BE, ME, MS, BSC CERTIFICATIONS ORACLE, OBIEE, ANY AZURE OR AWS LANGUAGES PL/SQL, SHELL SCRIPT, PYTHON Qualifications Experience in Hadoop framework, HDFS, Elasticsearch, shell script, python AWS, Devops, Rundeck, Postgresql, ,PL/Sql , linux commands. scala, spark ETL Kubernetes, Docker Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 29773

Role Description: An experienced consulting professional who understands solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products for engagements. Performs varied and complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with customer management. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects. Career Level - IC2 Required Skills Experience What You ll Bring: You have that rare combination a sharp technical brain and a head for business. You ll use this to help customers achieve real-world success with our products. We also look for: OTM (Oracle Transportation Management) functional expertise with a minimum of 5 - 8 years of relevant experience and 3-5 full-cycle OTM implementations. Managed at least three projects as a Function/Solution Lead. Relevant industry experience in 3PL/4PL or freight forwarding business is an added advantage. Experience interacting with business users, gathering requirements, conducting gap analysis, mapping requirements to OTM, solution design, application configuration, and conducting conference room pilots. Responsible for the successful delivery of OTM processes , ensuring customer satisfaction and service quality. Effectively manages stakeholders of customer organizations. Experience working on-site with customers and providing guidance/leadership in solution design. No travel constraints. Excellent communication skills (written verbal) are mandatory. Strong interpersonal skills with the ability to build rapport with stakeholders. Ability to present ideas and solutions clearly and concisely. Self-motivated, energetic, and eager to learn. Strong analytical skills and a team player.

Role Description: An experienced consulting professional who understands solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products for engagements. Performs varied and complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with customer management. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects. Career Level - IC2 Required Skills Experience What You ll Bring: You have that rare combination a sharp technical brain and a head for business. You ll use this to help customers achieve real-world success with our products. We also look for: OTM (Oracle Transportation Management) functional expertise with a minimum of 5 - 8 years of relevant experience and 3-5 full-cycle OTM implementations. Managed at least three projects as a Function/Solution Lead. Relevant industry experience in 3PL/4PL or freight forwarding business is an added advantage. Experience interacting with business users, gathering requirements, conducting gap analysis, mapping requirements to OTM, solution design, application configuration, and conducting conference room pilots. Responsible for the successful delivery of OTM processes , ensuring customer satisfaction and service quality. Effectively manages stakeholders of customer organizations. Experience working on-site with customers and providing guidance/leadership in solution design. No travel constraints. Excellent communication skills (written verbal) are mandatory. Strong interpersonal skills with the ability to build rapport with stakeholders. Ability to present ideas and solutions clearly and concisely. Self-motivated, energetic, and eager to learn. Strong analytical skills and a team player.

TITLE OF ROLE : Customer Claims Representative REPORTS TO : Austyn LoScalzo Main purpose of the role/Position Summary : We are seeking a dedicated and skilled Entry-Level Customer Dispute Representative to join our dynamic and global Trimble shared services team. As a Customer Dispute Management Representative, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals. Job Responsibilities : Basic Dispute Resolution : Investigate and resolve basic customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner. Collaboration : Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes. Problem Solving : Analyze situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the companys best interests. Documentation : Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the companys CRM system. Escalation : Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution. Customer Satisfaction : Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience. Qualifications Experience : 2-4 Year Degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery or supply chain management is a plus. Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is beneficial but not mandatory for entry-level positions. Empathetic and patient approach to handling customer concerns and resolving disputes. Strong organizational skills, attention to detail and accuracy in data entry and order processing. Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Relationships required to build within this role : INTERNAL : Sales managers Sales Operations Business Division and Sector controllers Operations: Export, shipping, config etc. Planner/Buyers Export Compliance Customer Support teams Product managers Credit Collections Cash Applications EXTERNAL : Customers/Resellers General abilities and skills expected to be learned and mastered in this role: Gained experience with Salesforce and Oracle Basic understanding of reverse logistics/accounting and overall Trimble Order-to-Cash process concepts Basic understanding of and adherence to trade compliance and revenue recognition compliance

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: MIS Research(MIS RSRCH) Job Category: Credit Analysis Research Experience Level: Experienced Hire At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 1-2 years of handling Level 1 Customer Service support in a voice process. Customer Centric Orientation: Ability to understand and address the unique needs of authors and reviewers, providing tailored solutions. Problem-Solving Skills: Strong problem-solving and time management skills, with the capacity to work independently and learn new skills. Communication Skills: Excellent interpersonal and communication skills required to effectively communicate with authors and reviewers. Teamwork: Ability to work effectively in a team, manage multiple tasks, and meet tight deadlines in a fast-paced environment. Technical Proficiency: Experience in MS Office (Word, Excel, and PPT) and Content Management System tools is preferred. Education Any Bachelors degree Responsibilities Provide customer-centric support to authors and reviewers, ensuring seamless publication of research reports with minimal disruption. Author-Centric Support: The primary role is to provide customer-centric support to authors reviewers throughout their content creation to publication journey. This includes understanding their unique needs, addressing queries, and providing tailored solutions. Effective Communication and Escalation: Communicate with authors and reviewers effectively and empathetically, addressing issues and inquiries following support procedures. Escalate when needed, always keeping the authors needs and concerns in mind. Responsive Issue Management: Address all issues related to publishing with a high level of urgency, ensuring minimal disruption to authors. This involves evaluating each situation on a case-by-case basis and taking the appropriate response or escalation actions within the agreed-upon SLA and SOP. Publication Process Support: Provide guidance and assistance to authors during the publication of research reports using CMS and FMP in accordance with approved SLA and SOPs. This involves a focus on making the publishing process as seamless and intuitive for authors as possible. Knowledge Maintenance and Continuous Learning: Stay updated on current, new, and expired issues including workarounds. This role requires an understanding of all documented functions, SLAs, and a commitment to continuous learning to improve service quality and author satisfaction. Shift rotation: Candidate should be willing to work in all three shifts (APAC, EMEA, and US) on a quarterly shift rotation. The primary role of the Research Production Support team is to provide 24/5 customer-centric support to authors and reviewers throughout their content creation to publication journey. This includes understanding their unique needs, addressing queries, and providing tailored solutions. The team is responsible for managing issues related to publishing with urgency, ensuring minimal disruption to authors. Effective communication and escalation are key, as is staying updated on current, new, and expired issues, including workarounds. The team is committed to continuous learning to improve service quality and author satisfaction. By joining our team, you will be part of exciting work in supporting the publication of research reports, ensuring timely and accurate publication, and maintaining Moodys reputation as a leading credit rating agency. For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee s tenure with Moody s.

Join our Finance Procure to Pay Team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Associate Finance (P2P) Job Grade N Job Location: Chennai Are you dynamic and results-oriented with a passion for logisticsJoin our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to deliver exceptional service within the Finance - Procure to Pay (P2P) Service line, supporting our DGFF regions and countries globally. The role will involve training to handle various activities including invoice processing, payment processing, query management, scanning and indexing, and managing month-end close activities. Key Responsibilities: To understand the requirement of the station s / country s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor s degree. A degree in logistics, industrial engineering, management will be an advantage 0 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition Engagement culture By joining one of the worlds leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Save Job Associate - Finance (PTP) Close the popup

Amazon Marketing Cloud (AMC) is a new secure, privacy-safe, and dedicated cloud-based environment in which advertisers can easily perform analytics across multiple, pseudonymized data sets to generate insights. Inputs can include an advertiser s own data sets, as well as their Amazon Advertising campaign events, such as impressions, clicks, and conversions. AMC enables advertisers to perform campaign measurement, audience refinement, supply optimization, and more, enabling advertisers to make more informed decisions about their cross-channel marketing investments. Our services ingest billions of behavioral signals every day. Speed, scale, and accuracy are critical to our success. Are you passionate about driving customer successInterested in learning new technologiesDo you thrive in a dynamic, fast-paced environmentAMC is seeking a Sr Support Engineer to provide support to partners and external customers as they build business-critical applications on our platform. Youll also work directly with Amazon Advertising product and engineering teams to ensure that customer issues are resolved as expediently as possible. In this role, you will independently resolve customer issues and blockers by providing knowledgeable and responsive technical support on AMC. Our customers are large enterprises, direct and agencies.You would often interact with customers Data Analysts and other Data focused stakeholders. You would use advanced SQL skills to build confidence and solutions. You will have ownership for issue investigation, identifying root cause and software defects, conceive and provide workarounds if acceptable to customers for continuity. You will gather sufficient information that helps reproduce issues and contribute to building software fixes. This is a complex, and fast-paced environment as you will own the most critical part of the customer experience and delivering on our customers most basic need. While we obsess over issue resolution, in this role you will also develop tools to scale our support service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an issue in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon to be the level at which we need to operate. A day in the life Track, investigate, and resolve customer questions and issues using appropriate communication channel including phone, email, and live as well as asynchronous at various levels of complexity and customer impact. Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations. Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution. Develop and implement complex repro cases to identify potential software defects, mis-configurations, or issues in customer environments. Use case management tools to manage and prioritize issues based on multiple factors including customer impact. Build Contribute to training material and documentation for both internal and customer-facing users. Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. Providing support directly to data analysts who are using Amazon Marketing Cloud. Writing queries, code samples, tutorials, and technical articles for the customer community Working with customers to understand how they are using our services, and providing feedback to development teams Collaborating with internal stakeholders to drive timely customer communication Driving internal projects that improve support-related processes and our customers user experience - 1+ years of software development, or 1+ years of technical support experience - Experience troubleshooting and debugging technical systems - Bachelors degree in computer science or equivalent

TITLE OF ROLE : Customer Claims Representative REPORTS TO : Austyn LoScalzo Main purpose of the role/Position Summary : We are seeking a dedicated and skilled Entry-Level Customer Dispute Representative to join our dynamic and global Trimble shared services team. As a Customer Dispute Management Representative, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals. Job Responsibilities : Basic Dispute Resolution : Investigate and resolve basic customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner. Collaboration : Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes. Problem Solving : Analyze situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the companys best interests. Documentation : Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the companys CRM system. Escalation : Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution. Customer Satisfaction : Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience. Qualifications Experience : 2-4 Year Degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery or supply chain management is a plus. Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is beneficial but not mandatory for entry-level positions. Empathetic and patient approach to handling customer concerns and resolving disputes. Strong organizational skills, attention to detail and accuracy in data entry and order processing. Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Relationships required to build within this role : INTERNAL : Sales managers Sales Operations Business Division and Sector controllers Operations: Export, shipping, config etc. Planner/Buyers Export Compliance Customer Support teams Product managers Credit Collections Cash Applications EXTERNAL : Customers/Resellers General abilities and skills expected to be learned and mastered in this role: Gained experience with Salesforce and Oracle Basic understanding of reverse logistics/accounting and overall Trimble Order-to-Cash process concepts Basic understanding of and adherence to trade compliance and revenue recognition compliance

This position is responsible for reviewing, processing and managing disbursement requests for reserve account tied to commercial real estate loans. This role involves ensuring compliance with loan agreements, investor requirements and financial regulations while working closely with borrowers, asset managers and other stakeholders. Responsibilities : To process various loan servicing activities/inquiries/requests adhering to laid down procedures and ensuring that the established service standards are met Understanding of loan agreements, escrow reserves and commercial real estate operations Verify invoices, agreements, lien waivers and other supporting documents before approving disbursements Assess reserve balances and ensure proper fund allocation Adherence to the SLAs productivity, turn-around time and accuracy Identify potential risk in disbursement and escalate issues as needed Provide guidance to the borrowers on disbursement requirements and documentation needs Work closely with borrowers, asset managers, loan servicing teams and third-party vendors Generate reports on disbursement activity for internal stake holders Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Communicate with borrowers, asset managers and servicing team to facilitate efficient processing of reserve disbursement request Required Qualifications: University Masters/bachelors degree in business or related discipline. 2+ Years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training and education. Reserve disbursement experience (Preferred). Knowledge of all Mortgage and consumer lending, practices and regulations (Preferred). Knowledge of Microsoft Office (Word, Excel and Outlook) skills. Strong verbal and written communication skills are crucial for engaging with candidates and hiring managers. Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting. Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands. Strong work ethic and a sense of urgency. Skilled in managing sensitive information while upholding privacy. Handling workload and special projects efficiently. Ability to work both independently and within a team environment.

This position is responsible for reviewing loan documents, obtaining defeasance process approval, calculating fees and penalties, and completing defeasance request. Create and disseminate various production and quality reports on a daily and monthly basis. Responsibilities: Preparing Defeasance Quotes involving Yield Maintenance calculations using Discounted cash flow techniques and interest calculations, cash action forms and escrow disbursements. Review moderately complex loan servicing documentation language and modifications. Support servicing commercial real estate, constructions loans and problem loans. Identify ways to improve loan processing within established procedures. Perform routine administrative, transactional, operational, and customer support tasks. Adherence to the SLAs Productivity, Turn-around time and accuracy. Timely completion of trainings and staying updated on all process updates. Receive direction from supervisors and escalate non-routine client concerns to experienced individuals. Interact with stakeholders to respond to the raised concerns as well as determine the appropriate course of action. Flexibility towards work on different processes/assignments and ability to work independently. Coordinate and reconcile all loan advances and payments with internal record system and member banks. Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. Exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements. Required Qualifications: University Masters/bachelors degree in business or related discipline. 2+ Years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training and education. Certifications in Commercial Mortgage Servicing is an added advantage. Strong verbal and written communication skills are crucial for engaging with candidates and hiring managers. Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting. Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands. Strong work ethic and a sense of urgency. Skilled in managing sensitive information while upholding privacy. Handling workload and special projects efficiently. Ability to work both independently and within a team environment.