2384 Service Quality Jobs - Page 34

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That s what we re passionate about at Magna Powertrain,...

About Starbucks India Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we e...

About Starbucks India Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we e...

About Starbucks India Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we e...

About Us Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Responsib...

The Quality Analyst position involves the responsibility of monitoring and evaluating customer interactions in the call center to ensure adherence to processes, compliance with regulations, and achievement of customer satisfaction goals. Your role will include analyzing agent performance, identifying areas for improvement, and providing constructive feedback to enhance service quality. You will be expected to conduct regular monitoring of customer interactions such as phone calls, chats, and emails to assess the quality of service provided by agents. By analyzing quality data, you will identify trends, patterns, and areas that require improvement. Your insights and recommendations based on p...

Elevate Customer Support effectiveness by monitoring calls, emails, and chats; assessing agent demeanor, technical accuracy, service quality, and policy adherence; and delivering actionable coaching and insights that improve performance, accuracy, efficiency, and the overall customer experience. In this opportunity as Quality Analyst , you will: Exceptional verbal and written communication; strong business writing with precise vocabulary, grammar, and structure Active listener who seeks clarification to ensure full understanding before taking action Builds strong, collaborative relationships across and beyond Customer Support Exercises sound judgment and discretion to drive outcomes that ben...

We are looking for a proactive and customer-focused Sales Executive to join our team at VM Modular in Hyderabad The ideal candidate will have at least 3 years of sales experience, a passion for the interior industry, and a keen ability to build relationships with customers You will play a critical role in driving sales growth by engaging with clients, providing showroom tours, making estimates, and following up on leads Working closely under the Senior Sales Executives and with the guidance of the Sales Manager, you will be an essential part of our sales team, contributing to the overall success of the company Key Responsibilities: - Work under the direction of the Sales Manager. - Conduct p...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Operation Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! By guidi...

About the Role: We are hiring interns for our Customer Support & Service Excellence team. The role offers hands-on exposure to handling student queries, improving service quality, and supporting day-to-day operations. Responsibilities: Handle student queries (calls, emails, chat). Assist in resolving course, payment & live class issues. Collect feedback & prepare reports. Support service quality and process improvement initiatives. Requirements: Good communication skills (English & Hindi). Basic knowledge of Excel/Google Sheets. Problem-solving attitude & eagerness to learn. Perks: Internship Certificate Learning in a leading EdTech company Mentorship & growth opportunities Monthly stipend

Join JPMorganChase as a Fund Service Vice President and become a pivotal part of our dynamic team. This role offers a unique opportunity to leverage your expertise in fund servicing operations while driving impactful solutions and fostering career growth. As a leader in our organization, youll be at the forefront of innovation, working in a collaborative environment that values your skills and contributions. As a Fund Servicing Manager III within JPMorganChase, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends ...

The Service Engineer will be responsible for visiting customer sites to perform installation, commissioning, preventive maintenance, and breakdown maintenance of Precision Air Conditioners (PACs) and Chillers. The ideal candidate will have a strong technical background in HVAC systems, excellent problem-solving skills, and the ability to effectively communicate with customers to resolve issues. The Service Engineer will also be responsible for attending breakdown calls, troubleshooting problems, and ensuring customer satisfaction, with a track record of receiving appreciation mail from customers. Responsibilities 1. Visit customer sites to install, commission, and maintain Precision Air Cond...

About this opportunity: Join our team at Ericsson as a Problem Manager. Youll be at the heart of our operation, responsible for overseeing the quality and integrity of our Problem Management process. Your role will span three important areas - Reactive, Proactive, and Enhanced Problem Management, each critical in ensuring a seamless and high-quality service for our customers. What you will do: - Oversee the Reactive Problem Management process by identifying, analyzing, and eliminating the root causes of known incidents. - Conduct post-incident reviews as part of Reactive Problem Management, deriving the root cause of problems and recommending corrective actions. - Contribute to the developme...

Job Description Responsibilities: Installation: Install and splice fiber optic cables for various telecommunications projects, including residential, commercial, and industrial sites. Testing and Troubleshooting: Use specialized equipment to test fiber optic systems for performance and troubleshoot any issues to ensure optimal functionality. Maintenance: Perform routine maintenance and repairs on existing fiber optic installations to maintain high service quality. Documentation: Accurately document installations, splices, repairs, and test results in the companys system. Customer Interaction: Work directly with customers to provide service, answer questions, and ensure customer satisfaction....

1. Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user 2. Contact customer and supply necessary support, to build & maintain good customer relationship 3. Supply necessary/possible support to sales and dealers team to direct push sales business 4. Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer 5. Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target 6. Manage personal inventory management ...

Roles & Responsibilities: Contact clients after service completion to confirm if the service was performed as expected. Verify if there are any pending issues and escalate concerns to the relevant team. Confirm whether clients have received and acknowledged the submitted invoices Follow up with internal teams for any missing or delayed invoices Gather ratings and collect feedback on service quality, product functionality, and technician behaviour Achieve and maintain a minimum feedback collection rate of 90%+ per month and an average client rating of 4.5+ stars Regularly verify and update client POC details, including name, designation, email, and contact number Maintain and organize a maste...

Key Responsibilities In this context, your responsibilities as a Frontline Support Agent are: Receipt and registration of applications : Respond to user requests via the ticketing tool or by phone (if justified). Document each request precisely in the ticketing system. Analysis and understanding of requests : Understand the users request and, if necessary, ask for clarification to complete the information. Categorization and prioritization : Ensure the correct categorization and if necessary, recategorize requests. Apply the appropriate level of impact in accordance with incident management processes. Transfer and collaboration with Level 2 teams : Escalate requests to the appropriate teams....

Managed Service Operations Analyst Senior As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS About the role: We are looking for initiative-taking individuals with significant operational knowledge of CDO/CLO market and its reporting requirements. You will be a part of our Loan syndication and operations team which is deadline driven and requires strong focus on service quality. Work closely with account managers and relationship manag...

Develop and continuously grow the new service contracts businesses to new and existing customer base assigned. Ensure optimized sales and market coverage. Ensure on time renewal of existing jobs within active period. Actively look for new service agreement opportunities and ensure the retention of our existing customer base through team-working, proactive customer visits and customer relationship building. Deliver revenue and profitability in the area of assigned responsibility. Submitting quotations/proposals to customers in a timely and professional manner Maintain constant field intelligence and feedback pertinent information on competitors activities, product, prices, business performanc...

The Food & Beverage Associate provides food and beverage services to guests throughout the day, offering polite and courteous service, always maintaining an interested but unobtrusive and never pushy attitude towards guests. What will I be doing As the Food & Beverage Associate, you will be responsible for performing the following tasks to the highest standards: Ensure that rooms and services provided by the hotel are correctly accounted for within guests statements. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, sp...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Responsibilities: * Conduct quality audits and inspections * Ensure compliance with standards * Monitor service quality * Develop and implement QA procedures * Analyze data for improvement opportunities *Good communication, learning attitude. Health insurance Provident fund

MANAGER FACILITIES Soft Services Integrated Facilities Management Work Dynamics (region, country) What this job involves: As a Facility Manager Soft Services at JLL, you''ll play a crucial role in shaping a brighter way for our clients and fellow employees. You''ll be responsible for overseeing and coordinating soft services within our managed facilities, ensuring a seamless and comfortable environment for occupants. This position requires a keen eye for detail, excellent communication skills, and the ability to manage multiple stakeholders. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and in this role, you''ll have the opportunity to innovate a...

Job Track Description: Requires broad technical expertise and industry knowledge. Is accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perf...