1694 Service Quality Jobs - Page 28

Job Summary: The core responsibilities of the Supplier Expediter include on-site supplier production schedule onitoring to prevent any disruptions in the production process and holding the supplier s management team accountable to executing Flowserve Purchase Orders according to the needs of the project. They will be responsible for tracking the progress of Flowserve orders at assigned suppliers from the point of order to delivery & documentation completeness, Challenging information and status being provided by the supplier, continuously updating procurement specialists and systems data to reflect real-time information. They are responsible for analyzing and troubleshooting supply issues, e...

Job Summary: The Sr Associate Transport is responsible for planning, coordinating, and managing transportation services for employees. This role ensures efficient, cost-effective, and safe travel arrangements while maintaining compliance with company policies and local regulations. Key Responsibilities: Transportation Planning: Develop and implement transportation schedules to optimize employee commute efficiency. Vendor Management: Coordinate with transport service providers, negotiate contracts, and ensure service quality. Route Optimization: Analyze and improve travel routes to reduce travel time and costs. Safety & Compliance: Ensure adherence to safety regulations and company policies r...

Our 30 years journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650 diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potent...

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 40771 Role Purpose Statement Business Analyst Sustainability will be responsible for requirements gathering & elicitation and provide subject matter expertise for multiple products & teams within Bunge Global Business Services tasked to enable full visibility of Bunge s Sustainability & Finance KPIs and enable business intelligence & analytics by transforming business and process data into actionable insights for business disclosures, decisions and opportunities using data engineering and visualization tools. The incumbent is expected to be an expert in various ESG standards and frameworks, defin...

Driving Management vision to ensure consistency in Customer Satisfaction by enabling excellence in customer support delivery, upholding a consumer-centric focus & mind-set of surpassing departmental expectations. The candidate should possess strong skills in data management, analysis and processing, having an ability to translate raw consumer support data and information into actionable solutions and strategies. Drive collaboration with internal stake holders to develop & implement requirement for new and existing systems/solutions. Have technological acumen, combining creativity, digital know-how and the ability to connect people. This is because most consumers have integrated technological...

NKP Pharma is looking for OFFICER / EXECUTIVE / ASSISTANT MANAGER (QC) to join our dynamic team and embark on a rewarding career journey Quality Testing and Inspection:Perform routine and ad-hoc quality tests and inspections on raw materials, intermediate products, and finished goods Utilize various testing methods and equipment to assess product/service quality and performance Record and document test results accurately and in accordance with established procedures and protocols Quality Assurance Procedures:Implement and enforce quality assurance procedures and standards to ensure compliance with regulatory requirements and industry best practices Develop and update quality control document...

Position description: This role is responsible for driving theentire business targets for liabilities assigned to the branch; Manage exceptionalcustomer service, proactive sales environment and efficient branch operations,while adhering to regulations/compliance requirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drive campaigns attheir branches. This role monitors daily performance of branchstaff and manages a team of 10 to 15 employees. This role manages leadership reporting ofBOO/BOSM & BSM. In certain...

The incumbentwill be primarily responsible for providing Financial solutions to meet therequirements of the existing Mapped customers and ensure value added customerservice as well as acquiring New to Bank CASA Customers. Responsiblefor handling the portfolio of existing Mapped CASA customers and generatingrevenue / book growth Responsiblefor increasing Liabilities book size of relationships via balances in accountsof existing mapped CASA customers or through Term Deposits, Cross selling of MF/ Insurance, Loan products, acquiring family accounts and retaining therelationship To acquirepre-fixed New to Bank CASA customers through Open Market referrals / Referralsfrom existing CASA client base...

Job Description This is an onsite role where accommodation will be provided to the incumbent at the students hostel. We are looking for a proactive, empathetic, and organised resident executive to be the point of contact for students residing at our partner accommodation facility. The person will play a critical role in enhancing the students living experience by understanding and addressing their concerns, ensuring smooth coordination with the accommodation property management team, monitoring timely payments, and supporting students during emergencies. This will be a contractual position for an initial term of 11 months, renewable on mutual consent. Activities and Tasks Responsibilities wo...

The CoinDCX Journey: Building Tomorrow, TodayAt CoinDCX, we believe CHANGE STARTS TOGETHER . You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being India s first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies. While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building ...

ROLE PURPOSE & OBJECTIVE Loan Officer- Secured LOANS Managing secured loans of assigned URC/SFB branch Planning and organizing micro marketing activities for leads and business Looking for Early Warning Signals and informing the same to corporate team for timely corrective action in asset business SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Customer Base 70 Customers Approximately Portfolio size approx. 5 Crs Customer relationship building Collections Lead generation Marketing activities KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business: Managing Asset Products- managing Kisan Credit Card, Agri Enterprise Loans, other secured loans Knowledge on process and products- mortgage processe...

Key Responsibilities: Budget & Procurement: Assist in preparation and tracking of the facility management budget. Raise purchase requests for facility-related goods and services. Track consumption of consumables and stock inventory. Identify cost-saving opportunities without compromising service quality. Track and monitor budgets related to facilities management, ensuring cost control and compliance with financial plans. Vendor & Invoice Management: Coordinate and liaise with vendors and service providers to ensure timely delivery of services and supplies; monitor performance, and compliance. Collect and verify vendor bills/invoices, ensuring proper documentation before submission. Follow up...

POSITION DESCRIPTION JOB TITLE Branch Operation Manager GRADE M DEPARTMENT Branch Banking LOCATION Branch SUB-DEPARTMENT NA TYPE OF POSITION Full-time REPORTS TO Sr. Branch Manager/Branch Manager REPORTING INTO Cashier CCR Aadhar Officers ROLE PURPOSE & OBJECTIVE This role is responsible for day to day operational and administrative activities in the branch which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping. Accountable for quality customer service within stipulated time frame while adhering to regulatory and procedural compliance. Responsible for coordination of audits at the branch and availability of...

ROLE PURPOSE & OBJECTIVE This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates. The incumbent will work on addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales leads Handling of both internal and external queries Customer Service KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Attend Branch walk-in customers; understand their requirements and guide them to fulfill...

Position description: This role isresponsible for driving the entire business targets for liabilities assigned tothe branch; Manage exceptional customer service, proactive sales environmentand efficient branch operations, while adhering to regulations/compliancerequirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branchoperations, cash management and service quality; work closely with product andmarketing teams to drive campaigns at their branches. Theincumbent monitors daily performance of branch staff and manages a team of 5 to7 employees. This roleis applicable only to Gold & Silver Branches. Primary Resp...

ROLE PURPOSE & OBJECTIVE The incumbent will report to the Head Solution Delivery (CRM) IT responsible for execution and management of Onboarding lifecycle journeys, enhancing & optimizing the user experience in Onboarding modules and improve Existing module. NON-FINANCIAL SIZE Procurement-> For projects or vendor as per need we have to procure the license infra etc Portfolio Managed Operations,SQ,Phone banking, Rural and micro banking along with all stakeholder All servicing goes via CRM only. Volume of services- 2000 Quantity projects etc.-->40 including mega and critical projects Volume of new hires onboarded As per need Volume of recruitment etc.--> As per bank need KEY DUTIES & RESPONSIB...

Job Name - PBG - Service Head Location - Pune Level - Senior Manager - Assistant VP Job Purpose - To work jointly with Wealth Service RMs and Heads to fulfill all customer service requirements pertaining to Investments and to maintain highest standards of service quality to ensure customer delight JOB DESCRIPTION Customer Service First Customer Engagement - 75 percent of Service RMs to be meeting 90 percent Contact management criteria quarterly. In case of client transfer from one Wealth RM to another Wealth RM, Service RM Head to connect with the customer to confirm that the handover has been completed by the new RM and same to be captured in CRM Service Delivery in TAT - 75 percent of Serv...

We are looking for a highly skilled and experienced Operations Analyst to join our team at Equitas Small Finance Bank in the BFSI industry. The ideal candidate will have 1 to 6 years of experience in branch compliance and service quality, with a strong background in operations analysis. Roles and Responsibility Analyze and interpret complex data sets to identify trends and areas for improvement in branch compliance and service quality. Develop and implement process improvements to enhance operational efficiency and customer satisfaction. Collaborate with cross-functional teams to ensure seamless execution of operational initiatives. Conduct regular audits and reviews to ensure adherence to r...

Job Summary We are seeking a highly experienced Service Delivery Manager-R2R with 11 to 15 years of experience to join our team. The ideal candidate will have a strong background in Finance - Order to Cash Finance - Procure to Pay Finance - Fixed Assets and CE-Project Management. This role requires expertise in Finance & Accounting and Record to Report-Accounting. The position is based in the office and requires night shifts. Proficiency in English is a must. Responsibilities Lead the end-to-end service delivery for Record to Report processes ensuring high-quality standards. Oversee the Finance Order to Cash Finance Procure to Pay and Finance Fixed Assets processes to ensure seamless operati...

Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring high-quality resolution, identifying root causes, and driving systemic process improvements. This role plays a key part in enhancing customer satisfaction and improving Net Promoter Score (NPS) by identifying service gaps and working toward systemic corrections and service excellence. Along with SQ audits, projects emanating from insights from audits and ot...

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele...

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This ski Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measu...

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This ski Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measu...

You will be joining Deutsche Brse Group, a prominent international exchange organization and market infrastructure provider headquartered in Frankfurt, Germany. The organization plays a crucial role in empowering investors, financial institutions, and companies by enabling access to global capital markets. Deutsche Brse Group's business areas span the entire financial market transaction process chain, encompassing trading, clearing, settlement and custody, digital assets and crypto, market analytics, and advanced electronic systems. As a technology-driven entity, we are committed to developing and operating cutting-edge IT solutions on a global scale. As a Senior Associate | Lead Facility in...

As a Customer Service Executive - Retail Liabilities Inbound in the Customer Experience department at the Customer Contact Center (Phone Banking unit), your primary role is to ensure productivity by maintaining service quality, average handling time, and first contact resolution. Additionally, you will be responsible for maintaining Turn Around Time (TAT) for all customer requests and encouraging channel migration to alternate channels. In this role, you will also drive all initiatives within the Customer Contact Center to enhance the overall customer experience and satisfaction. Your key success metrics will include productivity, average handling time, and first contact resolution. By excel...