1046 Service Quality Jobs - Page 28

Assistant Vice President Design Development Bengaluru, Full Time Roles and Responsibilities The position will provide strategic leadership and direction to the Design Development teams across all projects to ensure that COWRKS continues to be at the forefront of creating world-class workspaces. The person should be a seasoned thought leader in design and sustainability providing path-breaking ideas to enhance our members experience. The AVP Design will oversee the design and development effort for all new COWRKS centres and second-generation buildouts at existing centres. Core Work Activities Lead strategic planning, project management, and financial oversight for new CoWrks centres and second-generation build-outs, while maintaining the highest standards of excellence in design and development quality Develop and maintain uniform best practices ensuring adherence to corporate design philosophy and development specifications across projects in all locations. Develop close interaction with internal stakeholders to enable interdepartmental goals, objectives, and timely delivery and liaise with multi-disciplinary teams, including consultants and contractors, for seamless execution of projects Lead and support MOS pitches presentations Manage feasibility studies for new projects, research market trends, and business opportunities. Participate in the site due diligence process and ensure that development risks are identified and quantified. Ensure that the prescribed quality and financial control measures are implemented and maintained throughout the life of the project Drive the implementation of Standard Operating Procedures, including defining Turn Around Time for all activities to ensure consistency Work on new material finishes, equipment selections, etc. to enhance quality and sustainability aspects, align with new trends, and improve efficiencies in sourcing for new and existing centres Review the design and drawings at every stage and ensure compliance of the design to all applicable codes Lead and mentor the team, help retain key talent, and support new ways of working Lead the evaluation, selection, and appointment of consultants and assess them for service quality levels throughout the project lifecycle Prepare Scope of Work and payment schedule for consultants and contractors Validate design briefs and detailed drawings from consultants in consultation with project managers Ensure timely resolution of queries by service providers regarding project design, execution clarity, and quality adherence Ensure consultant and contractors work orders, billings, change requests, budget approvals, etc. are on schedule Travel for project presentations, coordination meetings, and site visits as needed Conduct regular review meetings to ensure projects are on-track, ascertain issues risks, and initiate corrective preventive actions Mentor the Arts team and Studio ensuring that the artworks are produced in line with the design sensibilities and guidelines. Behavioural Attributes Proven track record of impactful leadership and creative problem-solving High degree of professional judgment and maturity, integrity, and credibility Excellent listening skills and ability to translate the needs of clients/members into solutions that create value Excellent stakeholder management and communication skills with the ability to engage and influence stakeholders, consultants, and team members across all levels to drive collaboration and alignment Proactive, self-starter with a high degree of individual initiative and personal accountability Extensive demonstrated understanding of business concepts and incisive commercial acumen with the ability to navigate highly complex situations and make confident, sound business decisions Excellent planning and organizational skills with the ability to prioritize and manage several projects concurrently Demonstrated ability to use data and statistics to solve real-world problems Delivery-focused mindset to implement changes, identify and clarify ambiguities, and achieve results Strong sense of attention to detail and accuracy to consistently deliver a high standard of work Keen eye for design and art with the ability to identify current and emerging trends Preferred qualifications Postgraduate Degree in Architecture / Interior Design 15+ years experience in Interior Design / Architecture with expertise in handling commercial, retail, club, and office interior design projects Minimum 5+ years of relevant experience in a leadership role Adequate knowledge of the local bye-laws, NBC Norms development control of the region. High fluency in core design and construction software and technology Ability to cover varied service offerings in design and construction-related disciplines Preferred Industry Background - Commercial Real-Estate, Retail, Hospitality, Interior Design Consultancy

A Quality Service Associates primary responsibility is to execute test case instructions and report discrepancies. He/she is also responsible for successful and on time delivery of results. *Execute test cases prepared for testing software builds *Perform test case execution and report bugs accurately *Understand testing procedures and guidelines for new builds/releases *Perform regression and repetitive testing exercises to qualify builds without compromising on quality *Use software tools for data capture on a daily basis *Be comfortable with capturing results, communicating and escalating failures and providing individual status reports *Raise all failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLAs Bachelors degree Knowledge of QA methodology and tools Strong understanding of testing principles and methodologies

Clario s medical imaging expertise is unparalleled in the industry. With over 30 years of experience, we provide seamless, secure, and compliant medical imaging solutions that optimize clinical trials. Our commitment to excellence has made us a leader in the medical imaging core lab sector. We are seeking dedicated and skilled Medical Imaging Technologists to join our growing operations team in India. What we offer Competitive compensation (fixed + variable) Attractive benefits (security, flexibility, support and well-being) Engaging employee programs Technology for hybrid working and great onsite facilities What youll be doing Our Medical Imaging Technologists ensure Quality, including Protocol Compliance and Technical Adequacy, of Image Data by: Reviewing and analysing image data for clarity and quality Verifying image data is in compliance with project protocol requirements Generating image queries when needed Working with therapeutic team to notify Sponsor/Site for proper resolution of quality issues Assisting in archiving data for completed projects Performs other image analysis functions as may be required by: Performing client or internal demonstrations of image processing Reviewing and preparing images for submission to client and/or agency Identifies and communicates Project Requirements as they relate to the image quality review (IQR) processes by Reviewing evaluations of potential clinical research sites and verifying the accuracy of information pertaining to site personnel, medical imaging equipment, imaging protocol and data archival capabilities Providing support for technical imaging related issues Performing study initiation/technical visits to educate site personnel on image acquisition protocol, data archival, and data transmittal procedures including form(s) completion Assisting in the design and implementation of study related forms Assisting in writing and reviewing imaging guidelines/manuals Assisting in reviewing Site Surveys Maintains Quality Service and Departmental Standards by Reading, understanding and adhering to organizational Standard Operating Procedures (SOPs) Assisting in establishing and enforcing departmental standards Participating in user acceptance testing for new tools and software enhancements Participating in the modification of company SOPs related to IQR What we look for Bachelor s degree preferred 2+ years as Imaging Technologist in a imaging center or relevant clinical trial experience preferred Experience with PET is preferred Experience with X-Ray, MRI & CT modalities advantageous Experience working with computer software including Word, Excel and Access preferred Experience working with clinical trials and/or within pharmaceutical environment preferred Individuals who are able to work remotely and open to European and US time zone working hours

Are you ready to be a key player in the dynamic world of Custody OperationsThis role offers you the chance to leverage your expertise in client account onboarding and regulatory compliance, ensuring seamless trade and settlement processes. Embrace the opportunity to grow your career in a fast-paced environment where your skills in communication, management, and problem-solving will be highly valued. Join us to make a significant impact and drive success in the India trade and settlement landscape. As an Associate in Custody Operations team, you will provide processing support for effective and efficient delivery of India Custody Operations. You will manage client account onboarding and static data maintenance processes, ensuring compliance with regulations. You will interact with designated depository participants to obtain proper account documentation and prepare regulatory returns and reports. Your role involves supervising daily business deliverables, ensuring service quality, and identifying opportunities for process efficiency. Job responsibilities Provide processing support for India Custody Operations Ensure client account onboarding and static maintenance processes are compliant with Securities and Exchange Board of India (SEBI) and Reserve Bank of India (RBI) regulations and compliance activities such as KYC norm fulfillment Manage account opening on Depositories (i.e. National Securities Depository Limited (NSDL), Central Depository Services (India) Limited (CDSL)) to aid client trading in the India market Interact with designated depository participants for account documentation Prepare, review, and provide timely submission of Regulatory Returns and reports to India Custody business Coordinate planning, data preparation, and audit submissions for regulators Supervise day-to-day management of business deliverables and the team Ensure operational procedures are followed and service quality is maintained Identify opportunities for process efficiency and implement in a controlled manner post sign-off from supervisor/Controls team Communicate effectively with key stakeholders Required qualifications, capabilities, and skills Bachelors Degree At least 5 years of experience in banking operations related roles National Institute of Securities Markets (NISM) Depository Certification Strong analytical skills and proficient in Microsoft Office Strong people management skills and experience in managing a team Initiative and readiness to question processes Flexibility to work on holidays or extended hours during high volume days Positive attitude and willingness to take on challenges Excellent communication skills Preferred qualifications, capabilities, and skills Prior experience in securities processing, fund accounting, and/or custody operations Professional qualification is an added advantage Experience in regulatory compliance and audit processes Familiarity with SEBI and RBI regulations Ability to manage client and regulator interactions effectively Experience in process efficiency and improvement initiatives

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues. About the role In this role, you will lead the end-to-end technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions. Youll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise. A key part of the role involves developing and documenting best practices for implementation and client engagement. You ll interact directly with clients through webinars and QA sessions, offering expert guidance and tailored solutions. Shift : 5 PM IST to 2 AM IST (OR) 7 PM IST to 4 AM IST What You ll Do Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives. Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action. Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality. Client Interaction: Engage with clients during webinars and QA sessions, providing expert insights and solutions to their queries. Mentorship: Mentor junior team members providing guidance and sharing expertise to foster their professional growth. Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration. Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction. Documentation: Document complex integration processes and client requirements accurately, ensuring clarity and consistency. What you Bring Experience: 5-7 years of technical troubleshooting, or customer onboarding in the SaaS industry. Technical Acumen: Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good Working knowledge with CRM products Certifications: Relevant certifications in CRM and Marketing Automation platforms are highly desirable. Problem-Solving Skills: Proven ability to troubleshoot and resolve complex technical issues independently. Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences. Client Engagement: Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies. Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills. Customizes advanced integration solutions and addresses a wide range of client-specific needs. Exercises significant judgment in decision-making processes, considering various factors and potential impacts Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes. About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. Role: Specialist - Quality Analyst. Experience: 4-8 Years. Location: Bangalore. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth! Job Description: Monitor agent performance against quality standards to ensure service delivery, customer experience and customer satisfaction levels are met, along with leading the customer experience strategy Own and govern the end to end quality assurance process across all stages of the business. Responsibilities: Review and audit CRM entries, telephone / email / chat interactions and customer surveys to identify areas of service delivery that did not meet pre-established performance standards. Investigate the supporting files. Monitoring, coaching and feedback - responsible for delivery of the defined customer experience in every call. Identify areas of service improvements and develop programs that improve the overall quality and customer satisfaction levels. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Coach and develop team members to be resilient in the face of challenges and setbacks and help them distinguish between what s relevant to make sense of complex situations. Provide structured and timely feedback / recommendations; actionable feedback (verbal and/or written) to the rep and/or management to improve individual and team performance. Implementation and effective usage of different QC Tools, best practices, and procedures. Monitor and device plans to improve CSAT / NPS. Monitor employee quality records; track and report on outcomes Conduct and drive root cause analysis insights to improve cross-functional service processes. Drive operational excellence process change management. Partner with the learning function, operations and clients to share actionable insights, develop and govern plans for performance improvement goals and development of training programs. Determine readiness of new hires post-training. Analyze and report service quality trends. Participate in calibration sessions. Assist training and operations team in reviewing training and knowledge base materials. Assist in defining audit framework and process for new workflows. Assist in drafting quality assurance policies and procedures. Design and execute strong governance plans to communicate with the internal customers, stakeholders and clients to gain information, feedback and approval. Ensure ongoing compliance with quality and industry regulatory requirements. Develop and maintain a deep understanding of our Marketing Solutions product portfolio and industry knowledge to be able to guide your team through difficult customer engagements Develop and implement best practices and key metrics for your team to provide world class new customer education and onboarding Partner closely with LinkedIn POCs to align goals and incentives for the overall health of the business Identify areas of opportunities in our services and contribute to the development of systems, tools, and processes to realize those opportunities. Influence product enhancements, collaborating closely with marketing, product, and other cross-functional teams. Qualifications: 4+ years of professional experience. 2+ years of work experience as Quality Coach / Analyst Excellent communication and interpersonal skills Experience in B2B sales, account management (revenue generation), customer success. Proven communication skills across multiple channels (e.g., virtual meetings, phone, and email). Experience building relationships with key influencers and decision-makers. Lean / Six Sigma Green Belt certified. Proven ability to work in a fast-paced dynamic environment. Proven ability to navigate changes. Knowledge of analytics systems and tools to enhance the quality of delivery to the business. Experience in data management and monitoring tools and processes. Proven track record in setting up quality processes. What s in it for you Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

Job Title: Service Center Head - Operations Function : Regional Operations RCS Grade : N Reports To : Area Operations Head About Blue Dart Express India Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India s logistics industry. We pride ourselves on innovation, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced and ever-evolving logistics environment. Position Overview The Service Center Head oversees all inbound and outbound operations at the Service Center. The role ensures timely, accurate, and profitable delivery of DP/Etail/INTL shipments to customers while driving operational efficiency, service quality, and employee engagement. Job Purpose Lead the Service Center s daily operations to ensure safe, timely, and profitable delivery of shipments. Drive operational excellence by monitoring performance, optimizing costs, and ensuring adherence to regulatory compliance and SOPs. Build and maintain a highly engaged and capable team to support organizational goals. Key Responsibilities Operational Excellence : Supervise daily inbound and outbound operations, ensuring first and last-mile connectivity. Monitor load patterns to optimize delivery and pickup schedules. Oversee regulatory compliance, ensuring accurate documentation and resolution of exceptions. Ensure safe handling and delivery of shipments, minimizing RTO and undelivered instances. Manage vehicle availability and service provider coordination. Conduct daily briefings and drive adherence to operational workflows and SOPs. People Management : Provide direction and support to employees, fostering a performance-driven culture. Monitor team performance, mentor subordinates, and build a robust succession pipeline. Conduct regular staff training to enhance operational capabilities. Ensure adequate staffing to meet operational demands. Key Competencies Skills Technical Skills : Strong understanding of logistics operations, including first and last-mile connectivity. Proficiency in using logistics management software and systems for monitoring workflows and exceptions. Knowledge of regulatory requirements, including e-waybill compliance. Ability to analyse operational data and identify areas for improvement. Behavioural Skills : Leadership : Proven ability to lead and inspire teams in a high-pressure environment. Problem-Solving : Strong aptitude for resolving operational issues efficiently. Communication : Clear and concise communication skills to engage employees and external stakeholders. Collaboration : Builds strong relationships across teams and geographies. Qualifications Education : Bachelor s degree in Business Administration, Logistics, Supply Chain Management, or a related field (mandatory). A master s degree or professional certification in logistics or supply chain management is preferred. Experience : Minimum 3+ years of experience in logistics, transportation, or supply chain management. Key Performance Indicators (KPIs) Key Result Areas KPIs Optimize costs in the Service Center % reduction in OCPK and OCPM, PDA/MPC productivity, adherence to vehicle cost thresholds. Drive service quality and excellence Timely connectivity (% compliance), status updates (% compliance), exceptions closed (TAT). Ensure Security of Shipments Number of unresolved security-related cases. Ensure Regulatory Compliance Compliance with regulatory requirements and paperwork. Drive Operational Process Efficiency % increase in productivity (shipments/employee). Support Employee Capability Building % of key positions with identified successors. Drive Employee Morale and Engagement Employee attrition (%). Save Job Service Centre Head - Surendranagar Close the popup

Business Development Manager A Business Development Manager is integral to driving growth and expanding the client base. This role entails identifying potential clients, generating leads through various channels, and establishing strong relationships with decision-makers. The Business Development Manager is responsible for market research, lead generation, and client relationship management to drive new business opportunities for the company. Responsibilities: Sales and Revenue Generation: Lead the sales efforts by identifying and pursuing new business opportunities, growing the companys client base, and achieving revenue targets. Pitch New Clients: Understand client needs, research potential solutions, and align agency services to meet requirements. Develop persuasive pitches and presentations to win new clients. Networking and Relationship Building: Build a strong network of industry contacts and potential clients. Attend industry events, conferences, and networking opportunities to establish connections and maintain relationships with key stakeholders. Performance Monitoring and Analysis: Assess the effectiveness of sales and marketing strategies. Provide regular reports and insights to the Director of Business Development and Managing Director. Customer Feedback: Contact and gather feedback from clients to improve service quality. Act as a mediator to resolve issues between team members and clients. Academics and Certifications: Bachelors Degree in any discipline. Certification in Marketing, Advertising, and Digital Marketing. Certification in Sales strategies and Business Development. Skill Set: Sales and Business Development: Proven ability to identify and pursue new business opportunities, track record of expanding the client base, and driving revenue growth. Up-Selling and Cross-Selling: Identify opportunities to increase the scope of work and billable amount by up-selling or cross-selling other services to existing clients. Client Relationship Management: Skill in building and nurturing strong relationships with clients, understanding client needs, and delivering exceptional service. Marketing and Advertising Knowledge: Proficiency in marketing principles, strategies, and tactics, understanding of branding and positioning, familiarity with digital marketing channels. Strong Communication Skills: Aptitude in conveying ideas clearly and persuasively in verbal and written formats. Negotiation Skills: Understand the negotiation process, identify the right stakeholders, and drive deals that bring the best value to the company. Presentation Skills: Strong presentation skills to communicate value propositions effectively. Experience Required: 2-4 years of experience in driving sales and revenue growth for agencies in the advertising, marketing, or creative fields. Proven track record in identifying and acquiring new clients to expand the agencys customer base. Experience in pitching, negotiating, and closing projects with corporates and large enterprises. Are you a dynamic and results-oriented Business Development Manager ready to drive growth and create lasting partnershipsWe are seeking a motivated individual to join our team and play a key role in expanding our business. If you are driven by innovation, strategic thinking, and a passion for building successful client relationships, we invite you to apply and be part of our dynamic journey in business development.

To provide medical care of patients including diagnosis, treatment, and care coordination. RMOs work with healthcare teams, specialists, and support staff. To maintain medical records and ensure that medical documents are current and accurate. Communicate with patients to explain medical conditions, treatment options, and preventive measures. Respond to medical emergencies and coordinate with emergency teams Requirements MBBS 0-3 YEARS RELEVENT EXPERIENCE About the Company Nirmala Medical Centre is a charitable institution established in the year 2001. It was a thoughtful initiative of the Franciscan Clarist Sisters if Vimala Province, Kothamangalam. We aim at providing quality healthcare and valuable experience that is being supported by a team of compassionate and dedicated medical professionals. Balancing the continued commitment to the care of poor and needy, with the developments in the medical technology, we provide affordable and quality service. In spite of our humble beginning with just 75 beds, Nirmala Medical Centre now is a state of the art with over 300 bedded and fully fledged facility, major clinical specialities and diagnostic services. Apart from this we have further established Nirmala School of Nursing and Nirmala College of Nursing , which stands excellent in their respective academics. We at NMC have touched nearly 21 Lakh lives and have earned their trust and loyalty through the exemplary clinical, emotional and spiritual care for the patients and their family.

Maintaining accurate, complete health care records and reports. Administering medications to patients and monitoring them for side effects and reactions. Prescribing assistive medical devices and related treatments. Recording patient vital signs and medical information. Ordering medical diagnostic and clinical tests. Monitoring, reporting, and recording symptoms or changes in patient conditions. Requirements GNM/BSc/PBSC]0-8 years of experience in the similar field. Administering non-intravenous medications. Bachelor degree or master degree in nursing. Pass the National Council Licensure Examination Current state licensure as a registered nurse and BLS certification required. Ability to effectively communicate with patients, families, physicians and hospital staff. Basic computer skills. About the Company Nirmala Medical Centre is a charitable institution established in the year 2001. It was a thoughtful initiative of the Franciscan Clarist Sisters if Vimala Province, Kothamangalam. We aim at providing quality healthcare and valuable experience that is being supported by a team of compassionate and dedicated medical professionals. Balancing the continued commitment to the care of poor and needy, with the developments in the medical technology, we provide affordable and quality service. In spite of our humble beginning with just 75 beds, Nirmala Medical Centre now is a state of the art with over 300 bedded and fully fledged facility, major clinical specialities and diagnostic services. Apart from this we have further established Nirmala School of Nursing and Nirmala College of Nursing , which stands excellent in their respective academics. We at NMC have touched nearly 21 Lakh lives and have earned their trust and loyalty through the exemplary clinical, emotional and spiritual care for the patients and their family.

Inspection, packing and checking of all instrumentation. Washes and decontaminates used instruments and equipment by following prescribed techniques. Processes and maintains sterile instruments and surgical sets by adhering to adequacy of sets and correct handling techniques. Collects and distributes items to and from the units in a timely manner and correctly documents any shortage problems. Assist with quality control and quality assurance checks. Performs other applicable tasks and duties within the realm of his/her knowledge, skills and abilities as directed by the in charge. Requirements CSSD Technician course from recognized university/instituition. Minimum of 2 years of experience. Must be fluent in spoken and written English. Demonstrates good organizational and communication skills. About the Company Nirmala Medical Centre is a charitable institution established in the year 2001. It was a thoughtful initiative of the Franciscan Clarist Sisters if Vimala Province, Kothamangalam. We aim at providing quality healthcare and valuable experience that is being supported by a team of compassionate and dedicated medical professionals. Balancing the continued commitment to the care of poor and needy, with the developments in the medical technology, we provide affordable and quality service. In spite of our humble beginning with just 75 beds, Nirmala Medical Centre now is a state of the art with over 300 bedded and fully fledged facility, major clinical specialities and diagnostic services. Apart from this we have further established Nirmala School of Nursing and Nirmala College of Nursing , which stands excellent in their respective academics. We at NMC have touched nearly 21 Lakh lives and have earned their trust and loyalty through the exemplary clinical, emotional and spiritual care for the patients and their family.

":" Inspiria Knowledge Campus is seeking a dynamic and highly motivated Faculty Aviation Hospitality Services Management Professional to join our team. This role requires a blend of hospitality expertise, aviation industry knowledge, and strong management skills. Responsibilities: Service Delivery Class Management: Ensure the delivery of exceptional subject matter, adhering to industry standards and company policies. Implement and monitor service quality standards and procedures. Coordinate with various departments (e.g., flight operations, catering, security) to ensure seamless quality. Manage staff schedules, training, and performance evaluations. Maintain a thorough understanding of aviation industry regulations and hospitality best practices. Requirements Masters or Bachelors degree in Business Administration (BBA) with a specialization in Aviation Hospitality Services and Management or a related field. 3 years of experience in the aviation hospitality industry, preferably in a management role. Strong understanding of aviation operations, customer service principles, and hospitality management. Excellent communication, interpersonal, and leadership skills. Ability to work effectively in a fast-paced and demanding environment. Proficiency in relevant computer applications and software. Knowledge of avi ","

Assist founders in developing and executing business development strategy and plan, both short and long range, to ensure achievement of company sales targets, growth in profits and expansion of company services. Research, analyze and monitor financial, technological and demographic factors so that market opportunities may be capitalized on and effects of competition may be minimized. Identify potential market segments/ verticals. Achieve revenue and contribution targets, build credibility in the market gain market share. Ensure customer satisfaction by achieving delivery and service quality norms. Ensure timely collection of payment as per agreed terms with the customer. Ensure target achievement of team members from different product geographic domains. Identify prospective alliance partners and enter into strategic alliances. Initiate process improvement and ensure compliance to quality standards to ensure quality of all deliverables. Required Experience, Skills and Qualifications: Minimum 10-15 years work experience in sales role of which last 5 years must have managed team of at least 15 or more team members. Bachelors/ Engineering Degree. MBA preferred. Excellent verbal and written communication skills in the English language. Possess extensive knowledge of sales principles and practices, and an ability to coach others on them. Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. Proven ability to influence cross-functional teams. Strength in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. Strong leadership and team building skills. Should have market intelligence, knowledge of competitors products and future business plans. Perks and Benefits: Salary will be discussed according to the current CTC.

Founded in 1988 and headquartered in Atlanta, Trimont ( ) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit. We do this with a team of 400+ extraordinary Team Members who serve a global client base from offices in Atlanta, Dallas, Kansas City, London, New York and Sydney. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do. Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration. Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers. Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industrymost challenging and exciting endeavors. Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members as an organization, can achieve together. Job Summary: The delinquency management groupcore responsibility is to collect all outstanding monetary receivables, financial statements via email and phone calls. The teams responsibility is also to review the late charges and setting up online access for borrowers. The team would make scripted phone calls to borrowers to collect outstanding receivables and financials during the initial stages of delinquency collection process (1-3 phone calls). Responsibilities: The Analyst will be responsible for collecting financial statements and monetary payments, setting up online access for the borrowers. The analyst is responsible to review the late charges and should be able to make decision based on the loan scenario. Perform quality review of new hires, provide training, coaching and feedback to ensure process knowledge is transferred. Conduct error analyses sessions and be responsible for overall quality of work delivered by the process. Interpret the requests and complete within the stipulated timelines with quality to maintain the process KPI. Communicate with the onshore team and implement process changes, contribute to process improvement and best practice ideas in the team. Needs to handle borrower calls seamlessly and have the process knowledge required to make calls. Required Qualifications: Bachelors or masters degree in business administration with majors in Finance Minimum of 2 years\u0027 experience in commercial real estate Excellent verbal and written communication skills Should possess the skill to navigate through diverse sources and saving the required data into internal or shared electronic locations, synthesizing the information and inputting it into templates. Preferable if experience includes understanding of the Commercial Mortgage-Backed Securities (CMBS) industry or similar industry. Good knowledge of MS Office and should be flexible to work on new assignments and with additional hours if needed. Excellent interpersonal communication skills Strong attention to detail and accuracy Strong organizational and time management skills, ability to multitask and work in a deadline driven environment Ability to work effectively in a team environment Ability to effectively communicate with borrowers and stakeholders. Ability to successfully manage relationships and expectations with internal and external parties Shift Timings: 2.30 pm - 11.30 pm

Service Engineer Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Atlas Copco (India) Private Ltd. Date of posting: Jun 12, 2025 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Your role To maximize the customer satisfaction on our service quality and capability with providing efficient and professional field service and professional consultancy while promoting service products to support CTS business growth. Job Description: Independently execute daily service work in field, such as start-up, installation of compressor equipment systems, regular maintenance troubleshooting. According to customer needs, received orders and in line with internal standards processes provide high quality field service to customers in agreed schedule and high quality. Take active care and further develop professional relationship with customers and be as a solution provider. Actively daily cooperate and timely communicate with CTS teams and to ensure proper information flow and maximizing customer satisfaction Timely and completely plan and report all own activities and data in line with internal standards via dedicated system Prepare details of spares required by customers, track service orders and follow up. Aware of Safety procedures during job execution. To succeed, you will need Experience Requirements Minimum 03 years of relevant experience (experience in Compressor maintenance or repair preferred). Knowledge / Educational requirements Diploma in Mechanical Engineering (DME), Electrical Engineering (DEE), or Bachelors degree in Mechanical/Electrical Engineering (BE) Languages: fluent in - English, local language. Basic Electrical knowledge is an advantage Knowledge in Piping is plus A valid 4-wheeler driving license is preferred Personality requirements Independent, self-driven, and results-oriented with a positive, can-do attitude. Strong technical mindset with a passion for learning and development. Proactive, with excellent communication skills. Capable of planning, prioritizing, and managing work efficiently, even under pressure. Collaborative team player. Willingness and ability to travel extensively on short notice. In return, we offer you A friendly, family like culture Plenty of opportunities to grow and develop A culture known for respectful interaction, ethical behavior and integrity Potential to see your ideas realized and to make an impact New challenges and new things to learn every day National international career development opportunity Access to global job opportunities, as part of the Atlas Copco Group Dharwad / Kolhapur / Jaipur / Guwahati Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

This position is responsible for providing "hands-on" technical support to the repair of machinery, equipment and/or tools at the plant. Must be able to diagnose issues and problems with machines, tools/equipment. Primary activity is at shopfloor troubleshooting, repairing, implementing mandatory modifications and executing and/or planning preventive and corrective maintenance of plant machines, equipment and tools, helping to mitigate non-productive time and improve overall manufacturing performance. REQUIRED SKILLS: BE Mechanical / Mechatronics with minimum 6-9 years of experience in Maintenance Operation knowledge or Trouble shooting of CNC , VMC , HMC , Jib Cranes, EOTs, Torque Machines and plant Maintenance Maintenance experience of Machine Shop (CNC, HMC, VMC, etc)- Mechanical / Electrical / Mechatronics Working knowledge of Preventive Predictive maintenance and managing maintenance related matrix Knowledge and Experience of working in a TPM environment. Good verbal communication skills Good command over data analytics Able to work closely with fellow employees as a team player on a professional level. Ability to read and understand technical manuals and diagrams including blueprints Knowledge of TPM (Total productivity maintenance.) This role may require domestic and potentially international travel of up to: #LI-AG1 SAFETY, SECURITY COMPLIANCE Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company s Security, Compliance HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company s Rules to Live By. Places Quality, Health Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk. Seeks continual improvement in Health, Safety, Security protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations. Supervisors Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises. QUALITY Responsible for being familiar with the Companys Quality policies and takes an active role in the compliance and improvement of Weatherford s Management System. Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement. OPERATIONS Responsible to Repair machines, equipments and fixtures by inspecting and removing worn or broken parts, and machine replacement parts from engineering drawings, utilizing a wide variety of machine tools. Responsible to the execution of responsive, preventative and predictive maintenance requirements to all machines/equipment in the facility from indivizual or suppliers to ensure maximum production levels. Perform day to day activities in accordance with the planned maintenance program. Accounatble to Monitor, record, source and re-order day to day spares and consumables associated with the running of the plant. Perform and execute Lean, Total Productive Maintenance (TPM), or Kaizenactivities across the shop floor. Identify opportunities for improving equipment efficiency and reliability. Prioritise work load to maximise production and maintain the planned maintenance schedule. Communicate repetitive maintenance issues to Production Engineer to develop long term maintenance solutions. Keep all relevant records and reports updated from the planned maintenance program. Actively lead all planned and unplanned maintenance identifying areas for improvement. Monitor and source spares and consumable levels to keep the plant operational and cost effective. Lead staff within the maintenance department defining performance metrics and targets in line with department expectations. Liaise with the manufacturing managers, production engineer and leads communicating maintenance issues and requirements. Liaise with sub-contractors, and provide technical assistance if required and furnish sub-contractors with work permits as required. Review and maintain risk assessment for the areas. Complete all functions in line with the QHHSE policy and procedures. Maintain a consistent level of production quality by adhering to manufacturing procedures and work instructions developing corrective action that may reduce ineffective and inefficient operation. Assist with forklift and crane manoeuvres throughout the plant in accordance with operator training. Adhere to the area QHSSE policies and procedures in accordance with task training provided. Maintain workshop housekeeping. Perform various other duties and activities as assigned by supervisor within the physical constraints of the job. COMMUNICATION Maintains effective communications with all key stakeholders both internal and where appropriate external. Supervisors Managers should clearly communicate expectations, roles and responsibilities to their reports. FINANCIAL All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses. Costs incurred should be within approved budget, processed within agreed time frames following the relevant financial policy and procedure. PEOPLE DEVELOPMENT Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance business standards training to enhance their knowledge, skills and experience. Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential. Supervisors are expected to actively engaging their employees to support talent management through Weatherford s performance management process, including but not limited to talent assessments, succession planning regular coaching opportunities. Supervisors should collaborate with Human Resources Training Development to drive strategies for the recruitment retention of key personal to foster an environment that supports the attraction retention of a high performing talented workforce. VISION LEADERSHIP Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times.

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely manner Perform Process transition ensuring low effort experience for all stake holders Create Process flow charts , Standard processes operating instructions Define & agreed SLA , TAT of all newly transition processes Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat , service tickets) Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills Assures change management practices are followed, including communication, training, documentation development, etc. Reduces customer efforts and enhances productivity via process improvements Identifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls. Drive the continuous process improvement, and control initiatives. Drives the development and enhancement of measurement and analytical methodologies. Analyzes data to identify root cause problems from repetitive calls/issues, and make suggestions for next-issue avoidance. Identifies & Promotes opportunities for Automation Improves process maturity of Channel Partners (applicable for APCC Group) Establish close partnership with our distributors and l earn their operations by visiting / perfor ming your role at their offices. Support In country teams to a ctively promote u tilization of appropriate tools , such as Ecomm & WebUI , that enable effective service delivery by distributor resources Support In country to Coach & guide channel partners to adopt continuous improvement in their processes that would ultimately improve the quality of service to customers by providing relevant inputs to enhance/optimize the processes Enhances competency level in a planned manner Keep abreast with the continuing changes within the company, and excel in specific business systems and IT applications Undertake specific knowledge enhancement activities that will make you skilled at multitasking, prioritizing and communicating with impact & influence, to ensure high levels of customer satisfaction Drives the development and enhancement of measurement and analytical methodologies. Assures change management practices are followed, including communication, training, documentation development, etc Publish timely dashboards

About Rentokil PCI Our family of businesses: Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues) Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor. Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site On Site Documentation: Implementation of SOP, Compliance and closure of audits non- conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time. Handle assigned customer complaints in his / her service areas, within 24 hours & resolve complaint at earliest, as per the customers convenience and update the Root Cause in iCABS to ensure proper ticket closure Identify & resolve Service delivery issues in coordination with the Branch Manager Conduct daily 10 min stand up meeting & monthly operations meeting Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action. Digital Initiative: Be conversant with all in house systems. Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician Approval of conveyance amount for assigned technicians Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers. Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs. Minimum 18 customer visits per week for Resi & SA (Residential & Small Accounts segment heavy branch), includes, Customer complaints. For Specific Site based OEs -Number shall not be applicable but Retention of customer/s at site would be main KPI with all scheduled services completed efficiently and effectively. Inventory: Help ABM/BM to manage Inventory - coordinate with other Ops colleagues to manage Stock Levels of branches & forecasting, Indenting & receipt of material for branch (as an assigned function within branch by BM). Ensure APL (Approved Preparations List) is followed by all assigned technicians & all chemical containers have original labels Ensure proper schedule of maintenance & repairs of equipment is established & followed (via JOC). Promote highest grooming standards (uniform, Safety shoes, PPEs) Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM on day today basis Report any deviation that could impact service quality or productivity of technicians like- over commitments, recommendation regarding night service (if it is not needed),covered area mismatch, etc Do you have what it takes? If you want to be considered for this role you will need: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desi

KPMG in India provides a specialist Major Projects Advisory ( MPA ) services to enable Project Owners / Promoters, Government bodies, and/or other stakeholders to deliver infrastructure and construction projects successfully. The MPA services proposition is to enable our clients to achieve leadership in project delivery and operational excellence across the asset / project lifecycle. In offering MPA services, we do not replace typical project entities such as the internal client teams, PMCs, design consultants, others, but instead align objectives, implement delivery frameworks, improve visibility and decision making, and maximize opportunities for enhancing project outcomes, while reducing project failure risk. The MPA team is currently expanding and seeks experienced industry / advisory professionals to undertake challenging assignments in a high-performance work environment. Role & Responsibilities Deliver advisory services (one or more workstreams) under team lead guidance and ensure service quality Actively support teams on opportunities for business development Develop and maintain knowledge repositories and share assignment specific learning across teams Support in developing path-breaking / innovative concepts and methodologies for our infrastructure solutions / clients Enhance and sharpen advisory / consulting skills Demonstrate innovation in work methods, client service, knowledge accumulation and dissemination The Individual Excellent communication skills (verbal and non-verbal) Ability to work well in a team Project Management functional knowledge and practical experiences in managing large capital projects Strong technical knowledge; can include in one or more specific infrastructure sectors , and/or generalist knowledge across sectors and specific skills in particular phase(s) of the project lifecyle Ability to work in a high-performance and dynamic environment Strong analytical, research and advisory skills, and abilities at being a fast-learner Client service culture and excellent relationship management skills Experience in using Primavera or MSProject for developing baselines and enabling key project decisions Willingness to travel and extended stay at client locations Candidates with prior consulting experience and demonstrable capability in technology, ERP, data analytics, digital tools and / or ESG are preferred

Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely manner Perform Process transition ensuring low effort experience for all stake holders Create Process flow charts , Standard processes operating instructions Define & agreed SLA , TAT of all newly transition processes Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat , service tickets) Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills Assures change management practices are followed, including communication, training, documentation development, etc. Reduces customer efforts and enhances productivity via process improvements Identifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls. Drive the continuous process improvement, and control initiatives. Drives the development and enhancement of measurement and analytical methodologies. Analyzes data to identify root cause problems from repetitive calls/issues, and make suggestions for next-issue avoidance. Identifies & Promotes opportunities for Automation Improves process maturity of Channel Partners (applicable for APCC Group) Establish close partnership with our distributors and l earn their operations by visiting / perfor ming your role at their offices. Support In country teams to a ctively promote u tilization of appropriate tools , such as Ecomm & WebUI , that enable effective service delivery by distributor resources Support In country to Coach & guide channel partners to adopt continuous improvement in their processes that would ultimately improve the quality of service to customers by providing relevant inputs to enhance/optimize the processes Enhances competency level in a planned manner Keep abreast with the continuing changes within the company, and excel in specific business systems and IT applications Undertake specific knowledge enhancement activities that will make you skilled at multitasking, prioritizing and communicating with impact & influence, to ensure high levels of customer satisfaction Drives the development and enhancement of measurement and analytical methodologies. Assures change management practices are followed, including communication, training, documentation development, etc Publish timely dashboards Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

What you can expect from us: At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list : Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements (SLAs) and where SLA s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer impacting business critical issues. To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using A

What you can expect from us: At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list : Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements (SLAs) and where SLA s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer impacting business critical issues. To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include u

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MAIN PURPOSE OF JOB The Junior Project Manager is responsible for assisting with the successful planning, execution, tracking, delivery and closure of client projects. The Jr. Project Manager will help understand client requirements and help engage the global team in the fulfilment of these requirements, crafting client solutions based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork. The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment. The following is a non-exhaustive list of responsibilities and areas of ownership of the Jr. Project Manager: Assist Project teams with planning, scoping, requirements gathering and validation with client. Own localization project management activities on designated accounts Identifying relevant clients and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements. Liaising with the internal and external team to successful coordinate the delivery of client projects Creating schedule and monitoring timeliness of delivery. Assisting with the management of the budget and controlling project costs. Establishing and nurturing relationships surrounding your assigned team. Planning project activities and ensuring resolution to any problems that may arise (corrective and preventive action). Actively seeking ways to optimize delivery, quality and profitability. Reporting, both in written and verbal form, to internal and external stakeholders regarding Project scope, financials, progress and status, formally and on an ad-hoc basis as required. Ensuring finance systems are kept up to date and accurate. Process documentation and knowledge management. Measures of success Delivery of services in line with core KPIs for project management, which include but are not limited to: On-time delivery; Client satisfaction; Revenue throughput REQUIREMENTS: Education Level Bachelor s degree (B.A.) from a college or university in related filed. Previous experience in the localization industry is preferred Other relevant skills Keen interest in localization technology, competitive landscape and emerging trends. Energy and a positive attitude with excellent interpersonal skills. Excellent Written and verbal communication skills. Strong organizational and problem-solving skills. Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment Job Reference: #LI-JC1

Position title : Cluster Operations Lead About the Role The Cluster Operations Lead is responsible To manage all centres operations which includes . staff, parents, vendors . Profitability of the Centre. Job Description Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Heads of each assigned centre, will report to this position. Cluster Operations manager will report to Regional Business Head. Responsible for operational readiness of NEW centre roll-out. Responsible for operational efficiency service delivery First point of contact for escalation from parents (customers) Accountable for the Quality Service consistency of the cluster Coach the centre heads for individual development quality of centre leadership Accountable for staff efficiency at centre level overall retention rate of the cluster Co-Own revenue targets of cluster with business team Personal Attributes: Good Communication Skills; Service Solution mind set; Self driven personality team player; Live by personal Quality, Value Ethics; Work with high career values; Respect "Diversity in workplace".

Job Role: Manager - CRM About JUSTO: Established in August 2019, JUSTO is a dynamic real estate solutions company driving innovation and growth. With a robust team of over 500 professionals, we empower developers to transform their vision into reality. Our tailored strategies maximize value for both developers and end-users. Our proven track record includes delivering over 9,000 units, generating sales exceeding Rs. 6,000 crores. Currently executing projects worth Rs. 3,500 crores, with a promising pipeline of Rs. 17,000 crores, we re rapidly expanding our footprint across Mumbai, Navi Mumbai, Pune, Bhubaneswar, Kolhapur, Aurangabad, and Nashik. Our approach is rooted in three core principles: providing expert Advice, we help Create innovative products, and Nurture long-term partnerships. This, combined with our unique blend of technology and personalized service, positions JUSTO as a leading offline-to-online real estate platform. Job Title: Manager Job Role: CRM Location: Mumbai (All Areas) Experience: Minimum 3-6 years Reports to: Head of Department About the Role: The CRM (Customer Relationship Management) Manager will play a pivotal role in ensuring superior customer satisfaction through proactive engagement and seamless coordination. This role focuses on managing the complete customer lifecycle, from onboarding to post-possession services, while maintaining high service quality standards and ensuring adherence to company policies and ensuring billing to be raised on time. Key Responsibilities: Customer Engagement Relationship Management Build and maintain strong relationships with the assigned customer base, ensuring consistent and personalized engagement throughout the customer lifecycle. Plan and execute "wow moments" at significant stages like onboarding, agreement signing, and handover of possession. Conduct welcome calls and emails within 24 hours of booking to provide booking-related information and gather feedback. Customer Service Query Resolution Resolve customer queries and issues promptly via calls, emails, and face-to-face meetings. Address concerns related to cancellations, transfers, allotments, and registration processes, ensuring 100% customer satisfaction. Assist customers with processes like loan documentation, flat allotments and deed transfers. Handle escalations and provide adequate resolutions to ensure customer retention. Operational Excellence Manage all post-booking customer services, from demand generation and cheque validation to documentation and possession. Ensure accurate and timely completion of customer documentation, including KYC, Builder-Buyer Agreements, payment receipts, and possession letters. Format, issue, and manage customer documents like demand letters, credit notes, and transfer forms. Maintain organized records of all customer-related files and documents. MIS Management Reporting Maintain and update the MIS system with accurate customer data, tracking all critical touchpoints. Prepare company MIS, DSR (Daily Sales Report), and final work reports for leadership review. Analyze data to identify process improvements and enhance service delivery. Team Collaboration Coordination Work closely with internal teams, including sales and other operational teams, to ensure a smooth customer experience. Coordinate with sales teams to ensure accurate and timely bookings and customer onboarding. Payment Possession Management Monitor payment collection and ensure demands align with construction progress. Facilitate possession processes, including final fit-outs and handovers, while maintaining customer satisfaction. Upselling Cross-Selling Identify opportunities for cross-selling to the existing customer base, adding value to their experience and contributing to revenue growth. Required Skills and Qualifications: Educational Qualifications: Bachelor s degree in Business Administration, Marketing, or related fields. Industry Knowledge: Strong understanding of the real estate industry, including customer lifecycle, sales processes, possession procedures, and regulatory requirements. Competencies: Familiarity with real estate financing processes, such as home loans and documentation. Technical Proficiency: Microsoft Excel, PowerPoint, CRM systems and relevant software for reporting and presentations.