3018 Service Quality Jobs - Page 28

As a CEC Relationship Manager VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking solutions. You will be trained across multiple banking products including cards, liabilities, and assets, enabling you to function as a universal phone banking officer. The role demands strong communication skills, a customer-first mindset, and the ability to meet service and sales benchmarks consistently. Handle outbound calls for Wealth and Privy customers,...

We are seeking a strategic and performance-driven Area Manager to lead branch banking operations across a designated area. This role involves driving business growth, enhancing service quality, and ensuring compliance across branches. The Area Manager will be responsible for mentoring branch teams, managing productivity, and delivering customer-centric solutions across retail liabilities, assets, and third-party products. Achieve business objectives for the area, meeting value, volume, and channel productivity targets Drive revenue generation through sales of CASA, assets, TFX, and third-party products (e g, insurance) Lead and mentor Branch Managers, Operations Teams, and Sales Teams Enhanc...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL Grade M3 Location-Mumbai Job Role: Monitoring and Evaluation: Regularly monitor emails and calls to evaluate performance and identify areas for improvement. Process Improvement: Implement process improvements to enhance the efficiency and effectiveness of communication channels. Customer Feedback Analysis: Analyse customer feedback to identify trends and areas for improvement in communication strategies. Reporting and Documentation: Prepare regular reports on communication quality metrics and present findings to National Head Customer Service. Required Skills and Qualifications: Experience: 5 years+ as a Qual...

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you ll do more than join something you ll add something. The Product Integrity (PI) organization within Apple s Har...

The Global Services Delivery Lead will be accountable for the design, implementation, and operational performance of global HR service delivery across the employee lifecycle. This role ensures that services are delivered reliably, efficiently, and in alignment with business needs, leveraging technology, automation, and data-driven insights to enhance employee experience and productivity. We all have a critical role to play and add value. Here is how this role will help: Define and execute the global HR service delivery strategy in alignment with organizational goals. Lead Global transformation agenda to evolve our delivery strategy, optimize simplify processes, enhance automation, and improv...

Responsibilities & Key Deliverables Product (Farm Implements) Sourcing & Costing from external suppliers which includes Product scouting, Product Specs finalization, Supplier identification , Selection, Price Settlement and quarterly cost review basis on RM indexation & specs verification. Responsible for NPD (Complete Products & related parts). Must have Part development exposure of major categories (SMF, Casting, Forging, Machining, Hardware etc). Responsible for key deliverables of Procurement related to Quality , Cost and Capacity of all procured products. Plan and manage projects for continuous improvement, e. g. productivity improvement and cost reduction initiatives. To lead CFT meeti...

The Technical Support Engineer you are responsible for providing timely and accurate technical assistance to Oracle Cloud customers through live chat. This role involves troubleshooting and resolving technical issues related to Oracle Cloud Infrastructure (OCI) services, ensuring seamless customer experience, and maintaining high satisfaction levels. The engineer will work closely with internal teams to resolve escalations and contribute to knowledge sharing within the support organization. Career Level - IC2 Technical Cloud Support Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating...

Minimum 5 years experience Should have experience in pre contract work Floating tenders to Technically and Commercially competent parties, preparation of comparative statement, and evaluation of strengths and weaknesses of various parties for the finalization of sub-contract Preparation of sub-contract agreements and award of sub-contracts to the most suitable, client approved sub-contractor. Knowledge of Prepare Bill of quantities (BOQ) Should be proficient in CAD, Cost-X (qty take off tools) Development of Project Budget, BOQ from drawings and tenders, liaising with Client Plan the tasks well and discuss with team leaders regularly Ensure high quality service delivery on every task in allo...

Define, facilitate, and lead the development and implementation of lean-driven Operational Excellence strategies, programs and Program Management Office (PMO) framework to build OE culture and capabilities including mindsets and behaviours in the site. Lead key projects in the plant, region or global level applying lean/six sigma techniques and coordinating a multicultural team to achieve expected results. Build strategic and value-added partnerships with internal and external customers, working with TCCC BU and Region to ensure delivery of efficient solutions through the relentless identification and elimination of system inhibitors (waste, variability and inflexibility) to deliver system s...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

The Indian Hotels Company Limited is looking for Guest Service Associate to join our dynamic team and embark on a rewarding career journey Welcome and assist guests with excellent service Handle queries, bookings, and guest feedback Ensure comfort and resolve concerns promptly Maintain service quality and professionalism Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

The Sky Global Indian Service Team Leader is a vital position within Kotak Mahindra Bank Ltds Customer Experience Center. You will oversee a dedicated team, guiding and motivating them to deliver outstanding customer support via email. Your leadership and strategic thinking will be key in maintaining high standards of service and ensuring customer satisfaction. A minimum of 5 years of experience in a customer service leadership role, preferably in the banking industry. Excellent written and verbal communication skills in English, with the ability to communicate complex ideas clearly. Strong leadership and mentoring abilities, with a proven track record of managing and motivating teams. Demon...

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Role Description: An experienced consulting professional who understands solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products for engagements. Performs varied and complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with customer management. Participates in business dev...

JOB TITLE: Regional Manager Business Development International Student Recruitment (Remote) BUSINESS FUNCTION/ SUB-FUNCTION: Business Development ROLE PURPOSE: The Regional Manager Student Recruitment acts as the strategic and sales leader in driving student recruitment business in our portfolio of GEDU across the Globe. Their remit is to work through the Student Recruitment, Admissions & Marketing teams, who are responsible for the management of the entire enrolment pipeline, maximizing business opportunities through effective communication, marketing, and sales practices. This position is responsible for leading, developing and implementing the growth strategy that ensures continual enrolm...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

Work Experience: 10.0 Year(s) To 12.0 Year(s) CTC Salary: Not Disclosed by Recruiter Function: Sales / BD Qualification: 12th / HSC - Commerce; B.Com - Commerce Job Summary We are looking for a motivated and experienced Customer Relationship Manager to lead Customer Relationship Management (CRM), Facility Management, and Hospitality Services within a construction or real estate development environment. The role ensures seamless client engagement, high satisfaction, and smooth post-handover services. Key Responsibilities Customer Relationship Management (CRM) Serve as the primary contact between clients and the project team throughout the construction lifecycle. Build and maintain strong, lon...

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the worlds largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Provide Technical support to iFast production, UAT, Adhoc and QA/DEV services. Resolve production incidents in a timely fashion as per defined SLA related to file processing /delivery, iFast Desktop, base and iFast EChO , iFast Web and KURE etc. Provides support to refresh adhoc environments. Understanding of different components o...

Hostess Morgans Originals - Mumbai Apply Company Description Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment Job Description Job Resposibility: Answer telephone call according to company s standards. Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively. Assist in...

Role Over-view As the Lead Corporate IT Support (Techstop), you will be responsible for managing the end- user support function across all business units. You will guide and mentor a team of IT support engineers, act as the point of escalation for critical IT issues and work closely with various departments to deliver a seamless technology support experience. This is a leadership role focused on operational excellence, team effectiveness, and continuous improvement through innovation. Key Responsibilities Team & Operation Leadership: Lead and mentor the IT support (Techstop) team to ensure SLA adherence and timely resolution of support tickets. Manage ticketing queues using ITSM tools and dr...