2384 Service Quality Jobs - Page 28

Oversee the maintenance of accurate accounting and securities records for each fund administered, ensuring all controls are adhered to for each fund accounting process. Lead the resolution of complex issues where accounting or securities transactions breach the validation tolerances of our systems, leveraging your advanced knowledge in fund servicing. Drive continuous improvement initiatives to enhance the efficiency, scale, and resilience of our operating platform, applying your advanced proficiency in process automation. Establish and maintain productive relationships with stakeholders, cross-functional teams, and clients, using advanced emotional intelligence and proficient stakeholder ma...

Job Overview As Sales Manager for Meetings and Events, you will oversee and direct all aspects of the hotel s strategies of selling and executing concerning the areas of Conference and Banqueting with special emphasis on Outside Catering. You will work with operations to ensure successful conference and banqueting and outside catering events for our clients. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest s experience an enjoyable one. Duties and Responsibilities Financial returns: Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase ord...

Builds business by identifying and selling prospects, maintaining relationships with clients. Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects, recommending solutions. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities, recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analyzing, and...

Supervise and coordinate daily F&B operations across restaurants, bars, and banquets. Ensure high standards of service, quality, and hygiene in line with brand guidelines. Assist in staff training, scheduling, and performance monitoring. Handle guest feedback and resolve complaints promptly and professionally. Support in achieving departmental financial targets (cost control, upselling, revenue generation). Coordinate with culinary, housekeeping, and other departments for seamless service delivery. Monitor inventory, requisitions, and ensure proper stock levels for smooth operations. Ensure compliance with health, safety, and hygiene regulations. Contribute to creating guest engagement initi...

About Phone Banking Group The Phone Banking Group is responsible for giving the service for issue s and queries of Retail, SME and Corporate Customers They are also responsible for providing service for multiple kind of products like CASA, Cards and retail assets and for servicing the customers 24/7*365 days About the Role The Phone Banking Group Team Member is responsible for achieving the business targets They should also ensure that service quality is as per the benchmarked level that needs to be maintained Responsible for execution/uploading of disbursement requests in SCFM software/ Finnacle, on the basis of requests from customers on phone banking and email channels Ensure registration...

ng-non-bindable> Description As a Technical Support Manager , you will play a pivotal role in ensuring the seamless operation and continuous improvement of our global telecom services. You will leverage your extensive experience in Telecom incident management to oversee and manage service level agreements (SLAs), drive incident resolution, and minimize downtime. Your expertise in liaising with global access vendors, coupled with your in-depth knowledge of enterprise Telecom network solutions, will be crucial in maintaining robust vendor relationships and ensuring optimal service delivery. In this leadership position, you will inspire and develop your team, fostering a high-performing and inn...

Credit & Capital Management (CCM) COO (Chief Operating Office ) under Corporate & Institutional Banking (CIB) are accountable for the execution and delivery of key end-to-end Credit and Capital Management delivery services essential to meeting core client and risk outcomes. Transaction Serves is a key component of this operating model, and sits is the Global CCM COO - Transaction Services (TS) function. The Head of Transaction Services (Region), will lead the implementation and ongoing operational delivery of Transition Services contained within the Transaction Services function. The scope of the role includes, but is not limited to: Pre-approval Financial spreading Post Approval Loan admini...

Responsible for LSP management for international freight, focusing on Sea & Air freight, and back up for other international freight mode in and out India. Responsible for evaluation of logistics service providers (LSPs) during the tendering process, including assessing operational capabilities, audit hubs , service quality, and alignment with organizational objectives Responsible to use data-driven metrics (SLAs, KPIs, scorecards) to continuously improve cost efficiency, quality, and delivery performance. Perform ageing reports and proactively address any deviations Conduct pre-defined review cycles with LSPs at regular frequency. Take necessary escalations and initiate systematic problem-s...

Company: Berkowits Hair & Skin Clinic Are you a dynamic, sales-driven leader with a passion for beauty & wellness? Join Berkowits, a pioneer in advanced hair, skin, and aesthetic treatments, and lead one of our premium branches to success! What Youll Do: Drive revenue growth achieve and exceed monthly/quarterly sales targets. Lead & inspire manage, train, and motivate a high-performing branch team. Upsell & cross-sell promote Berkowits treatments, memberships & product offerings. Delight clients ensure every guest enjoys a world-class experience. Build strong client relationships handle VIP clients & ensure repeat business. Oversee branch operations maintain service quality, hygiene & compan...

Responsibilities Direct Responsibilities The CIB ITO TPRM Governance is focused on development and deployment of robust control framework for all internal and external third-party services globally. CIB ITO Offshore TPRM business manager responsibilities includes but not limited to. Working with owners of various businesses and processes across regions to map out existing third-party engagement processes, issues / gaps etc. Developing and deploying end state recommended process. Monitor and report KRIs / KPIs for TPRM Maintain comprehensive documentation required for clear communication with management and quicker decision making. Added advantage of experience in latest technologies like rob...

Branch Manager - Sales Focused Company: Berkowits Hair & Skin Clinic Are you a dynamic, sales-driven leader with a passion for beauty & wellness? Join Berkowits , a pioneer in advanced hair, skin, and aesthetic treatments, and lead one of our premium branches to success! What Youll Do: Drive revenue growth achieve and exceed monthly/quarterly sales targets. Lead & inspire manage, train, and motivate a high-performing branch team. Upsell & cross-sell promote Berkowits treatments, memberships & product offerings. Delight clients ensure every guest enjoys a world-class experience. Build strong client relationships handle VIP clients & ensure repeat business. Oversee branch operations maintain s...

General Job Responsibility Managing Complaints from NHB & Phone calls Scrutinizing the complaints and provide RCA Maintenance of TAT, Compliance, policies and procedures. Principal Accountabilities Use of ERP systems and applications of HHFL Analyzing customer complaints and providing RCA Identify process gaps and provide process suggestions Interpretation of complaints and deliver service quality to customers Ensure TAT is met for complaints and NHB response Co-ordinate with internal teams and ensure resolution is provided E2E Interpersonal skills Responsible for Phone Bankers inbound calls tracking and monitoring. Customer Correspondence knowledge either through Email / Letters in principl...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

As a candidate for this position, your responsibilities will include: - Regularly reviewing open complaints to ensure response time and closure as per SLAs - Achieving Revenue generation targets - Ensuring adherence to Preventive Maintenance and auditing the quality of Service regularly - Maintaining Customer i-base hygiene by updating end user data in the system regularly - Driving customer engagement and maintaining high CSI - Building strong relationships with Customers by ensuring timely maintenance and proactively addressing concerns - Developing and maintaining Channel infrastructure as per Expansion plan - Conducting regular visits to Channel to ensure a high level of engagement and a...

Client Service - IC1Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon Supports clients in addressing operational and technical questions or issues and ensuring requests are executed Applies problem solving skills based on precedence and experience Uses communication skills to deliver high quality service to a specialized client base Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed Leverages a general understanding of broader BNY Mellon services and offerings Monitors client inquiries a...

Trade Operations - FX/MM Key Responsibilities Exp-2 to 4yrs Location-Chennai Ensure all assigned transactions and tasks are completed on time. Follow up or escalate issues when necessary. Organize your work effectively and know when to raise issues to senior team members. Help resolve any issues related to stock or cash mismatches. Escalate unresolved problems based on set rules (e.g., age, value, client importance). Take full responsibility for any extra tasks or projects and complete them within the agreed timeframe. Handle client and stakeholder questions professionally, focusing on clear and timely communication. Follow internal procedures carefully and report any risks or concerns hones...

Looking for a skilled professional with 5-8 years of experience to lead our delivery quality team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Lead the delivery quality team to ensure high-quality services are provided to clients. Develop and implement quality control processes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and improve overall service quality. Analyze data and metrics to measure service performance and identify trends. Provide coaching and training to team members to enhance their skills and knowledge. Ensure compliance wi...

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base.

What this job involves: Meeting the client s information needs You will ensure that the account team is fully trained on the technology platforms utilized for this account, be those platforms facilitated by the client or by JLL, or a mix of both. The Management Information resulting from the IWMS and CMMS platforms will become the basis for the strategic decisions relating to Space, Asset and Occupancy Planning that will be used to benefit our client in its Real Estate modelling. You will provide data and statistics to the Regional Account Director for the purpose of Monthly Management Reports to the Account Governance Team, Quarterly Business Reviews and Finance Reviews. You will maintain d...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

Gain understanding of the application test procedures and how to use applicable software and tools. Execute test instructions and report test results accurately and promptly. Report any deviations observed Understand any changes in test instructions related to their assigned work Follow defined processes to perform assigned work

About Phone Banking Group The Phone Banking Group is responsible for giving the service for issue s and queries of Retail, SME and Corporate Customers They are also responsible for providing service for multiple kind of products like CASA, Cards and retail assets and for servicing the customers 24/7*365 days About the Role The Phone Banking Group Team Member is responsible for achieving the business targets They should also ensure that service quality is as per the benchmarked level that needs to be maintained Responsible for execution/uploading of disbursement requests in SCFM software/ Finnacle, on the basis of requests from customers on phone banking and email channels Ensure registration...

To strategize and implement USD EDD whitelisting program for RBG-SME/NEOBIZ segment for smooth transaction thereby supporting the FX revenue and productivity and provided a comfort and trust among customers. To take crucial initiatives to enhance & digitize the existing process and recommend the best possible solution to streamline the overall product. Represent Business in managing the overall Customer/RBG SME/NEOBIZ/RM s and Other Stake holder s critical tech and USD EDD process related challenges. To proactively recommend and drive USD payment related promotions & campaigns targeting N2B plus existing customers to drive the overall team productivity and revenue. Support Relationship teams...

About Role Airline Supervisors oversee ground operations, ensuring staff efficiency and smooth passenger services. At Airways, our supervisors coordinate teams, manage daily activities, and resolve issues to maintain high standards of safety and customer satisfaction. Eligibility Criteria Graduate or Equivalent Age 18 - 35 Master's or Bachlor's Certificate Aviation Certificate Responsibilities Team Coordination Staff Supervision Operational Planning Issue Resolution Service Quality Control

About Role Airline Supervisors oversee ground operations, ensuring staff efficiency and smooth passenger services. At Airways, our supervisors coordinate teams, manage daily activities, and resolve issues to maintain high standards of safety and customer satisfaction. Eligibility Criteria Graduate or Equivalent Age 18 - 35 Master's or Bachlor's Certificate Aviation Certificate Responsibilities Team Coordination Staff Supervision Operational Planning Issue Resolution Service Quality Control