Global Services Delivery Lead

Global Services Delivery Lead

We all have a critical role to play and add value. Here is how this role will help:

• Define and execute the global HR service delivery strategy

  in alignment with organizational goals.

• Lead Global transformation agenda

  to evolve our delivery strategy, optimize simplify processes, enhance automation, and improve service quality.
• Own the service delivery model and ensure alignment with global frameworks and compliance standards, and risk management.
• Drive the development, execution and evolution of a holistic employee experience strategy, in close collaboration with the GSS organization, ensuring alignment with leading external benchmarks and organizational objectives. Leverage data, feedback, and to continuously
• Partner with Global and regional HR Operations organization to shape and continuously improve the end-to-end employee experience, drive scalability and efficiency.

• Oversee end-to-end delivery of HR services

  across geographies, ensuring consistency, scalability, and quality.
• Monitor service performance through KPIs and SLAs, driving continuous improvement and issue resolution.
• Manage strategic third-party vendors and outsourcing partners, ensuring robust service performance, commercial efficiency and service governance.

• Lead and develop a team of senior professionals

  , fostering a culture of accountability, inclusion, innovation and growth mindset.

• Build and maintain strong relationships with internal stakeholders

  including COEs, HR Digital, regional HR teams, GSS and business leaders.

• Lead change management efforts

  to embed new ways of working and ensure successful adoption of service enhancements.

You will be a great fit if you have:

• Master s degree in Human Resources, Business Administration, or related field.
• Fluent English language knowledge; additional languages a plus.
• Minimum 15 years of professional experience, with at least 5 years in global HR service delivery or operations.
• Proven track record in leading complex, transformational projects across multinational environments.
• Experience managing large teams and vendor ecosystems in a matrixed organization.
• A strategic mindset with proven ability to drive execution and deliver measurable results.
• Comprehensive knowledge of HR processes, service management principles, and digital transformation.
• Strong analytical capabilities and experience in strategic decision-making and problem-solving
• Outstanding stakeholder management skills.
• A collaborative leadership style that aligns with our values of customer success, partnership, accountability, and inclusion.