Job Role: · Installation & commissioning of Attendance & Access Control System and configuring it. · Mounting the biometric device, reader, lock fixing, cable laying. · Troubleshooting of hardware device · Site survey, product testing and training as and when required • Strong analytical and problem-solving skills, with the ability to identify, troubleshoot, and resolve issues efficiently. Requirements: · Qualification - Diploma Electronics · Freshers / 1 ~ 2 years of experience in installation & maintenance of electronic system; · Experience in installation of CCTV / Biometric products is preferred · Language known - English, Gujarati, Hindi (preferable) · Basic knowledge of electronics such as soldering, multimeter usage, drilling, cabling etc. and computer networking like crimping

Job Summary: We are seeking a highly skilled Business Analyst with a strong focus on technical documentation writing to join our dynamic team. The ideal candidate will have a deep understanding of business processes, excellent analytical skills, and a proven ability to translate complex technical concepts into clear, concise, and user-friendly documentation. This role will involve close collaboration with cross functional teams including product managers, developers, and UX/UI designers to ensure that all technical documentation meets the highest standards of accuracy and clarity. The candidate should also be well-versed with AI tools and their usage to enhance documentation quality and efficiency. Key Responsibilities: Technical Documentation: Develop, write, and maintain comprehensive technical documentation, including but not limited to user guides, API documentation, system manuals, process flows, and configuration guides. Create and manage templates for various types of technical documents to ensure consistency across all documentation. Ensure all documentation is accurate, up-to-date, and accessible to stakeholders. Collaborate with development teams to understand product functionalities and translate them into clear technical documents. Business Analysis: Gather, analyse, and document business requirements from stakeholders, ensuring alignment with business goals. Conduct gap analysis and identify areas for improvement in business processes. Prepare detailed functional specifications and use cases to guide development teams. Work with UX/UI designers to ensure that the user experience is consistent with documented requirements. Collaboration and Communication: Act as a liaison between business stakeholders and technical teams to ensure clear communication and understanding of project goals. Facilitate meetings and workshops to gather and refine requirements and discuss technical documentation needs. Provide regular updates on documentation progress to project stakeholders. Quality Assurance: Review and edit documents created by other team members for clarity, accuracy, and completeness. Ensure that all documentation adheres to company standards and industry best practices. Test and validate that the documentation aligns with the actual product functionality

Job Role Role would require day in day out client interactions over telephonic calls and remote session over any desk or any other remote tool. End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client. Train the users functionally and technically on our various softwares aspects. Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the companys product, replying to inbound queries. Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. Escalate unresolved queries to respective departments for accurate redressal. Knowledge on ticket management system. Required Skills Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. 1 to 6 Years experience in Software - Customer Success / Support Domain. Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage. Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly. Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools Good listening and problem-solving skills Customer service and a customer centric attitude Desired Personality traits Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients Technically &Logically Strong Strong analytic, problem solving & Interpersonal Skills Strong work ethics and sense of commitment Ability to balance multiple priorities Key Result Areas Customer Satisfaction of assigned clients Problem & query analysis, understanding & Solving Key Performance Indicators Prompt, responsive, responsible, and friendly approach to client situations Zero customer complaints Client Feedback

The ideal candidate will be a seasoned techno-commercial, Sales / BD professional with aggressive yet pleasant attitude, who will be willing to meet different and new people and keen to travel / commute & achieve the set goals and targets. Salary - Will depend on the role / hierarchy fitment. Salary should not be a constrain for a good resource Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area - Enterprise Sales Role- Executive Sales Employment Type Permanent Job, Full Time Client Facing Role [client Visit] Yes Job Role: Research on business opportunities, identify sales points, develop strategic plans and sales strategies Coordinating with the company's managing director, creating strategic and innovative plans to drive business Responsible for creating new opportunities consistently & meeting opportunity goals. Introduce company services to new prospects/clients through networking, cold calls, referrals, presentations & sales campaigns End to End sales cycle management from appointments with clients, client visits & product demonstration Presentations to the top level personnel, negotiations & necessary dealing with prospective customers. Ensure effective management of the sales process - lead generation, credentials pitch, solution pitch, rigorous follow up to achieve the favourable closure and conversion of the lead & finally handover to the account management team. Manage and Maintain accurate and accessible tailored documentation i.e. Presentations / proposals to meet clients needs. Developing, maintaining and maturing sales pipeline by rigorously driving the lead cycle. Required Skills 2-6 years in hard-core End to end corporate / Channel sales cycle experience, MBA Freshers may apply too Software selling background Technical Education Background BCA, Bsc / CS would be preferred Excellent verbal and written communication Skills as well presentation skills Experience on complex deals Experience / Ability to understanding Client's needs and offering right solutions Desired Personality traits Aggression, Self-Drive & Result orientation Strong work ethics and sense of commitment Strong Interpersonal Skills Ability to work in a faced paced environment

Job Role Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool. End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client. Train the users functionally and technically on our various software’s aspects. Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries. Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. Escalate unresolved queries to respective departments for accurate redressal. Knowledge on ticket management system. Required Skills Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. 0 to 2 Years experience in Software - Customer Success / Support Domain. Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage. Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly. Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools Good listening and problem-solving skills Customer service and a customer centric attitude Desired Personality traits Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients Technically &Logically Strong Strong analytic, problem solving & Interpersonal Skills Strong work ethics and sense of commitment Ability to balance multiple priorities Key Result Areas Customer Satisfaction of assigned clients Problem & query analysis, understanding & Solving

Job Description Help Desk Coordinators would be a part of Customer Success team, and would be expected to take the initial customer phone calls and emails, escalations, understand the issues / queries in layman or non-technical terms from the customer, and communicate the same to technical team well within the time frame to ensure the resolution of the issues / escalation with in TAT as per the Client SLA. Salary should not be a constrain for a good resource Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area Customer support Helpdesk Role Customer Support Employment Type - Permanent Job, Full Time Work location - Ahmedabad [Prahlad-Nagar] Working Days & Shifts 5 days working; Regular day shift Job Role Be the voice of IT Helpdesk, serving as the primary point of contact for client escalations and issues. Take initial issues / escalation information, understand client issue, ensure timely and calm, patient response to the client. Ensure timely recording the issue in the system, raise helpdesk tickets. Required Skills Any bachelors degree Relevant helpdesk / customer service previous experience of 1+ years [IT industry experience would be preferred] Empathy and patience when dealing with challenging customer situations Excellent communication skills, both verbal and written. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in using ticketing software, telephony system & other customer support tools will be good to have. Desired Personality traits Proactive, Self-Drive & Result orientation Strong work ethics and sense of commitment Strong Interpersonal Skills to ensure smooth co-ordination with various teams and customer Ability to work in a faced paced environment

Job Description Help Desk Coordinators would be a part of Customer Success team, and would be expected to take the initial customer phone calls and emails, escalations, understand the issues / queries in layman or non-technical terms from the customer, and communicate the same to technical team well within the time frame to ensure the resolution of the issues / escalation with in TAT as per the Client SLA. Salary – Salary should not be a constrain for a good resource Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area – Customer support Helpdesk Role – Customer Support Employment Type - Permanent Job, Full Time Work location - Ahmedabad [Prahlad-Nagar] Working Days & Shifts – 5 days working; Regular day shift Job Role · Be the voice of IT Helpdesk, serving as the primary point of contact for client escalations and issues. · Take initial issues / escalation information, understand client issue, ensure timely and calm, patient response to the client. · Ensure timely recording the issue in the system, raise helpdesk tickets. Required Skills · Any bachelors degree · Empathy and patience when dealing with challenging customer situations · Excellent communication skills, both verbal and written. · Ability to work independently and collaboratively in a fast-paced environment. · Proficiency in using ticketing software, telephony system & other customer support tools will be good to have. Desired Personality traits · Proactive, Self-Drive & Result orientation · Strong work ethics and sense of commitment · Strong Interpersonal Skills to ensure smooth co-ordination with various teams and customer · Ability to work in a faced paced environment