CRM-Head

Key Responsibilities

Customer Relationship Management (CRM)

• Serve as the primary contact between clients and the project team throughout the construction lifecycle.
• Build and maintain strong, long-term client relationships.
• Address customer queries, concerns, and feedback professionally and promptly.
• Manage client walkthroughs, handovers, and after-sales services.
• Conduct regular follow-ups to monitor and enhance customer satisfaction.
• Maintain CRM systems with accurate and updated client data.

Facility & Hospitality Management

• Oversee facility operations to ensure uptime, safety, and service quality.
• Manage hospitality services during client visits, walkthroughs, or events.
• Ensure compliance with brand and service standards across all client touchpoints.

Required Skills & Qualifications

• Bachelor s Degree in

  Business Administration

  or a related field.

• 10+ years

  of experience in

  customer service, hospitality, or facility management

  , preferably in construction or real estate.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software.
• Strong problem-solving ability and attention to detail.
• Professional demeanor and client-centric approach.

Key Performance Indicators (KPIs)

• Client satisfaction (CSAT / NPS)
• Facility uptime & issue resolution turnaround
• Client retention & referral rates
• Event success & engagement metrics
• Budget control & cost efficiency

Soft Skills

• Effective Communication
• Decision-Making & Problem Solving
• Presentation & Selling Skills
• Planning & Organizing
• Team Collaboration
• Fluent Spoken English

Benefits

• Paid & Sick Leave + Annual Holiday List
• Annual Bonus
• Open, Young & Vibrant Culture
• Work with a passionate team building landmark projects