Asst.Mgr - Customer Support (Operation) - Navi Mumbai (Vashi)

Good in Excel Analysis Considerable customer handling experience from order booking to cash. Customer order processing/contract review , Study the order; any discrepancy in order (related to payment terms, price, or inco) communicated back to Sales and/or customer for amendments. Get the order loaded in system on time Place indent or initiate requirements for PO Placement with Vendor (in EBM PO is placed by EXIM; OP does only requests a PO by way of raising Indent) ERP experience (preferably SAP ) Material pull-in and push-out in case of prepone or postponement by customer, total material planning. Strong communication with customer Invoicing & GST Knowledge Payment follow up Co-ordination with Plant and suppliers , Cross functional teams, finance, etc. MIS report maintenance Inventory planning (right material at right time) Customer forecast analysis, historical sales comparison and material planning Experience in leading a small team Team building, Coaching, Achieving KPI s, Time to Market, Stock days on hand Handling customer escalations, meeting timelines, and attending meetings. Experience in international markets/customers and/or international meetings is better SAP knowledge is better MBA is fine. BE is preferred for technical knowhow not compulsory. Experience in Incoterms/commercial terms. Gender: Male Candidate Profile: Right Positive Attitude Ability to cope up with tension and pressure situation Tactful at critical delivery pending situations communicative to customer on Time Business Acumen Good knowledge of Tax will be added advantage Basic knowledge of Logistics will be additional advantage Team management Work involvement. We need to check whether they have a good amount of experience in customer handling (direct, through mail, phone, etc.), not just SAP. Key Skills : Back Office Operation Customer Support