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Teleperformance (TP)
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Customer Service Executive -International Voice Process / Sal Upto 38K

Customer Service Executive -International Voice Process / Sal Upto 38K

Teleperformance (TP)

0 - 5 years

2 - 5 Lacs

thane navi mumbai mumbai (all areas)

Posted:-1 days ago| Platform:

Apply

Skills Required

inbound voice process customer service international bpo international voice process international calling inbound customer service international call center customer care inbound calls international voice international process voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role: Senior Customer Service Representative Voice Process (BCBS Minnesota)

Location:

Key Responsibilities:

Handle inbound and outbound customer calls professionally.
Provide accurate information and resolve customer queries efficiently.
Maintain high-quality service standards and adhere to process guidelines.
Collaborate with the internal team to ensure seamless service delivery.
Meet performance and productivity targets consistently.

Qualifications:

HSC or Graduate.
Minimum 6 months of experience in an international BPO.
Strong verbal communication skills in English.
Ability to work in 24/7 rotational shifts.

Assessment Requirements:

HR Round
Amcat Test
Multichat Writex
Typing Test: 35 WPM with 90 percent accuracy
Operations Round

Assessment Scores Required:

Amcat Score: C2
Multichat Writex Score: C2
At least one assessment (Amcat or Writex) must fall under Cluster 1 (C1) or Cluster 2 (C2)

Work Details:

Salary: Up to 38,000 INR net take-home
Working Days: 5 days a week with 2 rotational weekly offs
Shifts: 24/7 rotational shifts

To Apply / Contact For more information

HR Vaibhavi - 7796426975

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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Customer Service Executive -International Voice Process / Sal Upto 38K