Manage the day-to-day operations of the restaurant, ensuring smooth and efficient service. Supervise all service activities and ensure compliance with resort standards and policies. Monitor food and beverage quality, presentation, and consistency. Maintain accurate stock levels and oversee ordering, storage, and inventory control. Ensure adherence to hygiene, safety, and sanitation standards (HACCP). Guest Experience Deliver an exceptional dining experience by maintaining high service standards. Handle guest inquiries and complaints promptly and professionally. Build and maintain strong relationships with guests, encouraging repeat visits. Team Leadership Recruit, train, supervise, and motivate team members to perform to the highest standards. Conduct regular briefings, performance evaluations, and on-the-job training. Promote teamwork, professionalism, and a positive work culture. Financial Management Achieve financial targets including revenue, cost control, and profitability goals. Analyze sales and expense reports to identify trends and areas for improvement. Implement effective upselling and promotional strategies to maximize revenue. Compliance & Standards Ensure compliance with all resort policies, procedures, and licensing regulations. Maintain accurate records for operations, inventory, and reporting. Regularly review and update standard operating procedures (SOPs). What s In It for You Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture Qualifications Degree or Diploma from a recognized college or university experience of working in the same role for min 2 years in a luxury or lifestyle hotel Additional Information Competencies Strong leadership and interpersonal skills Excellent communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times
Oversee the implementation of deep cleaning programmes. Prepare departmental budgets and goals in relation to occupancy and departmental expenses. Control and analyse on an ongoing basis, departmental and energy costs, to ensure performance against budgets particularly if sales are below expectation. Inspect guest rooms and VIP rooms on a regular basis to ensure excellent standards and to check furnishings and equipment are clean and in good repair and are replaced or refurbished as required. Analyse weekly departmental productivity. Identification of training needs, draw up training plans to address these needs, conduct training and maintain records of all the training in the department. Conduct selection interviews for all potential new staff as required. Identify staff with potential for promotion and/or transfer and to make the appropriate recommendations accordingly. A bit about you: Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self. Be a team player - We always have each other s backs and work together to offer the best possible guest experience. Whatever challenge we face - we re in it together. Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories for our guests and each other. Makes Positive impacts - We do more to make a positive impact from small things to brighten someone s day to giving back and supporting causes close to our hearts. Be Humble & Kind - We re grounded and approach things with an open mind and show kindness both with guests and each other. The best idea wins, no matter where it comes from. Loves to think big & believe - We re dreamers and entrepreneurial big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks. Qualifications To be successful in this role we ask that you have: Three to five years of previous Housekeeping operational experience, preferably in an upscale or lifestyle brand hotel Have knowledge of budgets, P&Ls and all relevant financial responsibility that would be included in the role or similar. Have previously achieved set payroll targets and Profit and loss targets through effective planning and proactive management. You function best in a fast-paced environment and enjoy a challenge. Have previously built and maintained positive and productive relationships with others. Prior experience of building, developing and leading a team. Fully conversant in the current licensing regulations in London Excellent verbal and written communication skills. Excellent attention to detail. Flexibility in working hours is required.
Create and perfect signature cocktails that showcase creativity and reflect local flavors Develop and maintain an innovative cocktail menu, staying ahead of industry trends Train and mentor the bar team to ensure exceptional service and consistency Oversee bar operations, including inventory management and cost control Collaborate with the culinary team to ensure cohesive food and beverage pairings Implement and maintain high standards of hygiene and safety in the bar area Engage with customers to provide a memorable and personalized experience Stay updated on global and local beverage trends, incorporating them into our offerings Participate in mixology competitions and industry events to enhance the establishments reputation Contribute to marketing initiatives by creating signature drinks for special events and promotions What s In It for You Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative cultur
Assistant Concierge Manager Morgans Originals - Mumbai Apply Company Description Roswyn, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. Job Description At the pinnacle of hospitality excellence, the Assistant Concierge Manager oversees a team dedicated to curating unforgettable guest experiences and leaving lasting impressions. This role demands a genuine passion for people and a collaborative approach to enhancing guest stays through proactive and intuitive service. With unparalleled knowledge of Mumbai s vibrant dining scene, hotel amenities, and local attractions, the Assistant Concierge Manager crafts bespoke itineraries and recommendations that elevate each guest s visit to extraordinary heights. Responsibilities: Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions. Support associates in delivering top-tier customer service across all touchpoints. Manage front drive operations and coordinate seamlessly with valet, bellman, and doorman services. Optimize staffing levels for peak efficiency and guest satisfaction. Maintain impeccable presentation of luggage rooms and hotel assets. Engage with guests during peak times, promptly addressing their needs in public areas. Review guest feedback with associates to foster continuous improvement. Conduct training sessions to refine guest interactions and service excellence. Promote hotel amenities and uphold lobby cleanliness and orderliness. Develop efficient work schedules aligned with occupancy forecasts. Ensure high standards of appearance, punctuality, and performance among team members. Supervise the Concierge team to ensure consistent delivery of exceptional service. Address guest concerns promptly, collaborating with department heads and management. Assist guests with inquiries and arrangements during their stay, balancing operational needs effectively. Provide comprehensive information on hotel services and local attractions. Qualifications Experience: Bring at least 5 years of experience in a similar role within a luxury and Lifestyle hotel. Great Personality: At Roswyn, A Morgans Originals hotel, personality and experience are equally valued. We celebrate individuality and authenticity we want you to bring your unique self. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.
EN BellBoy Morgans Originals - Mumbai Apply Company Description Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment Job Description Always lending a helping hand with a smile. As a Bellboy, your passion for the property, and your respect for our guests belongings will ensure that our guests Feel Welcome as soon as they arrive. What s In It for You Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture What you will be doing: Timely delivery of guests luggage, messages and any other items for delivery within the property Personalize guests orientation of their room in a professional, friendly and engaging way Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests Qualifications Your experience and skills include: Service focused personality is essential experience in luxury /lifestyle brand
Front Office Executive Morgans Originals - Mumbai Apply Company Description Roswyn, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. Job Description We are seeking an enthusiastic and customer-focused Front Office Executive to join our team in Mumbai, India. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team. Oversee daily front office operations, including check-ins, check-outs, and guest inquiries Supervise, train, and mentor front office staff to maintain high service standards Manage guest relations, addressing concerns and complaints promptly and professionally Ensure accurate and efficient handling of reservations, room assignments, and billing Coordinate with other departments to meet guest needs and resolve issues Implement and maintain front office procedures and standards Monitor and analyze front office performance metrics Assist in managing inventory and supplies for the front office area Conduct regular team meetings and performance evaluations Stay updated on industry trends and implement innovative practices to enhance guest satisfaction Qualifications Diploma in Hospitality, Tourism, or related field Minimum of 1 year of experience in a similar supervisory role within the hospitality industry Proven leadership and team management skills Strong customer service orientation with excellent interpersonal abilities Outstanding communication skills, both verbal and written Proficiency in Property Management Systems (PMS) such as Opera or Fidelio Advanced knowledge of Microsoft Office suite Demonstrated problem-solving skills and ability to make decisions under pressure Excellent time management and multitasking abilities Strong attention to detail and organizational skills In-depth knowledge of front office operations and hospitality industry standards Ability to train and mentor team members effectively Goal-oriented mindset with a focus on achieving departmental targets Empathetic approach to guest and employee concerns
Bartender Morgans Originals - Mumbai Apply Company Description Roswyn, A Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. Job Description General Purpose: The Bartender provides timely, accurate and friendly service while preparing the highest quality beverages for each guest. Specific Responsibilities: Follows all steps of service. Provides superior service behind the bar by preparing drinks according to recipe standards. Knows drink names, ingredients, method of preparation, appropriate glassware, and garnishes. Knows all wines by the glass and at least five wines in each category on the wine list in varying price ranges and styles. Knows specialty beverages, i.e., single malt scotches, cognacs, specialty drinks, and beer lists. Knows all menu descriptions of the bar menu and dining room menu. Ensures all stock is up to par levels. Completes daily inventory and informs servers/managers/bar back of any changes. Verifies all guests are at least 21 years of age. Provides prompt, accurate report of all income received during shift. Sells beverages responsibly with the customers best interest in mind. Maintains smooth flow of service between bar and server requests. Completes all side work as outlined in the manual. Reports to work on time and ready to work scheduled shifts. Maintains a positive, friendly attitude with co-workers and guests. Maintains a clean, orderly appearance in the restaurant service area. Assists with/executes any tasks as assigned by the supervisor. Follows all proper sanitation guidelines. What s In It for You Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture Qualifications Degree or Diploma holder from a recognized university or an established bartending course. Able to work flexible hours (nights, weekends). Responsible, dependable, punctual. Strong communication skills; must be able to speak, read, and understand English. Clean and professional appearance. Demonstrates enthusiasm for all things 21c. Exhibits strong beverage knowledge. Must pass a background check. Physical Requirements: Must be able to stand and walk for long periods. Requires lifting of up to 50 lbs.
Sommelier Morgans Originals - Mumbai Apply Company Description Roswyn, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. Job Description The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. The Sommelier is concerned with assisting/supporting the Head Sommelier in daily operations and duties of the outlets. Primary Responsibilities Delivers Friendly and Efficient Wine Service Offers wine options, offers wine advice and takes wine orders. Serves wine in efficient manner (in the right condition; glassware, temperature etc). Offers aperitif, upsell wine by the glass and bottle, offers after meal service. Greets and farewells guests in a friendly, courteous manner. Focuses on the Guest Dining Experience Uses guest names when it s appropriate. Adjusts service to meet guests special requests and provides personalised service. Uses a friendly approach makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. Looks for ways to upsell and add value. Works as Part of the Food & Beverage Service Team Accuracy in wine order taking. Ensures timeliness in wine service. Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs. Cleanliness and work safety in wine and service areas. Other Responsibilities Performs any other duties that may be assigned by the Head of Department. Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. Develops own knowledge and skills to grow as business partner and leader. Ensures service standards and individual performances is aligned with ROSWYN Values. Contributes to the hotel s Corporate Social Responsibility and sustainability efforts. Qualifications Degree/Diploma or equivalent from a reputed college or university. Up to date with the latest trends in the world of wines and passionate about story telling Prior experience in a similar role is a must.
Guest Service Associate -Food & Beverage Morgans Originals - Mumbai Apply Company Description Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment Job Description What you will be doing To provide courteous, professional, efficient and flexible service at all times. To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the place of work as assigned. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. To ensure that the place of work and surrounding area is kept clean and organized at all times. To monitor operating supplies and reduce spoilage and wastage. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. What s In It for You Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture Qualifications A Degree or Diploma from HMCT Extrovert with excellent interpersonal skills Loves interacting with people
Hostess Morgans Originals - Mumbai Apply Company Description Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment Job Description Job Resposibility: Answer telephone call according to company s standards. Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively. Assist in supervising the team in providing quality service to the guests. Check the table arrangement and seating prior to start of operation hour on each meal period. Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation. Assist in seating guests. Serve food and beverage to guests in the restaurant/banquet area. Assist with the set up Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service. Take orders, promote the restaurant s specialties and serve in accordance to the established standards. Ensure that the working areas are well maintained. Be helpful towards guests that need assistance. Clear soiled dishes from the tables to the stewarding area. Clean and prepare tables for inflow of guests. Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given. Deliver orders promptly to the kitchen production area. Keep tables and service areas clean and tidy as per procedure manual. Maintain hygienic food service techniques during service. Take responsibility for your designated section and station. Any other reasonable request within your range of competence as required by your Executive or Hotel Management. What s In It for You Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture Qualifications A Degree/Diploma in Hotel Management and Catering Technology or any equivalent field . Well Groomed and presentable Well spoken, confident and smart Ability to understand and learnt tasks and be a team player experience in a luxury /lifestyle brand an added advantage