2384 Service Quality Jobs - Page 27

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work best...

Job Title: Service Advisor Department: After-Sales / Service Location: Thane Job Purpose: To act as the bridge between customers and the workshop, ensuring smooth vehicle service operations by understanding customer concerns, preparing accurate job cards, coordinating repairs, and delivering vehicles with complete satisfaction. Key Responsibilities: Greet customers and understand their vehicle service/repair requirements. Prepare job cards with accurate details of customer complaints and vehicle condition. Provide cost estimates, service options, and get customer approval. Coordinate with workshop technicians to ensure proper diagnosis and repairs. Regularly update customers on the progress ...

In the Role you get: - Hands on experience in Angular, GoLang or Angular, NodeJS - 5 to 7 years of technical experience in full stack development - Hands-on experience in Angular - Hands-on experience with scripting languages in the back end (NodeJS, Python, Golang etc). - Hands-on experience delivering microservices based architectures and design - Hands-on experience working with Kubernetes based applications and container workloads - Cloud Native (specifically good experience designing 12-factor apps). - In depth understanding of Contract first/API first design and delivery experience. Strong experience in API design (OAS, middleware, external vs internal facing, etc.) - Define Sutherland...

Develop and execute strategies to improve operational sales performance. Manage sales processes and track KPIs for optimization. Identify and develop new business opportunities. Lead and motivate the sales team to achieve revenue targets. Collaborate with the operations team to improve efficiency and service quality. Required Candidate Profile: Experience: 2 to 10 years in sales/operations management. Skills: Strategic planning, leadership, and business development. Technical Proficiency: Advanced Excel & CRM tools. Preferred Language: English & Tamil.

Role Purpose The Accounts Payable Manager will be managing Global Operations for his/ her Process. Will be required to work with on shore counter parts, Customers and business managers. Will be working on issue resolution and Process improvements in AP Process. Will need to make sure the process SLAs are maintained in all regions. Will work on ensuring the IHG Values are adhered and team members work towards it. Key Accountabilities Responsible for review of team operations, specialized transactions, and service quality. Ensure tasks assigned to the department are completed per the process responsibility matrix and satisfy the regional requirements. Direct and oversee of the preparation of t...

Job Title PMS Complaint Handling Manager Job Description Job Title : PMS Complaint Handling Manager The PMS Complaint Handling Manager is responsible for managing teams of investigators and reviewers, overseeing complaint evaluation and resolution, optimizing resource allocation, ensuring adherence to company policies, facilitating interdepartmental communication, escalating significant issues, managing talent, and implementing a management review process to uphold organizational performance and objectives. In this role, you have the opportunity to : Lead a cross functional team within a business, following standard processes, to help improve patient safety in our products Job Responsibiliti...

v Knowledge in collection process and systems v To have 4-5 years experience in managing collection team of secured/unsecured. v To have adequate knowledge in repossession and legal activities. v To create a team of dedicated aggressive and ambitious team of Recovery Executives Collection Executive. v To motivate the existing TEAM members to deliver to their potential. v To Ensure Quality Service to Customers through his team v To focus on Improving Portfolio Performance in the respective Location. v To Manage NPA s efficiently in respective location/s. Disbursement. v To adhere to the BANKS processes and procedures. v To Ensure development of direct and indirect team v To ensure our Service...

Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meetig Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or rel...

Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various communication channels. Respond to customer complaints and concerns in a timely and effective manner. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Continuously improve knowledge and skills to enhance customer service quality. Job Requirements Minimum 2 years of experience in customer service, preferably in a US/International Voice Account setting. Strong communication and problem-solving skills are essential. Ability to work in a fast-paced environmen...

To oversee daily operations to ensure seamless guest check-in, check-out, and reservation procedures. To Maintain the highest standards of guest service, ensuring personalized attention in line with luxury hospitality expectations. To supervise, train, and motivate front desk staff to maintain professionalism, grooming standards, and service quality. To handle guest complaints, requests, and feedback promptly, turning potential issues into positive experiences. To coordinate with housekeeping, concierge, and other departments to ensure rooms and guest services are efficiently managed. To monitor room availability, rates, and occupancy to support the reservations team in maximizing revenue. T...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Job Summary Overseeing Service Delivery : Ensuring Application Enhancements and Application Support services are delivered efficiently and meet client expectations. Managing Teams : Leading project teams and coordinating with various teams to resolve issues. Monitoring Performance : Tracking key performance indicators (KPIs) and ensuring high performance levels. Budget Management : Managing budgets and finding ways to reduce costs without compromising service quality. Customer Relationship : Maintaining strong client relationships and addressing their needs and feedback. Skills: Leadership : Strong leadership and team management skills. Communication : Excellent communication skills for inte...

Role Overview: Supertails is a revolutionary platform dedicated to providing trustworthy veterinary care, training services, and a one-stop solution for pet food and supplies to support the pet parents community. They are creating a comprehensive ecosystem to meet the needs of pet parents by offering online vet consultations, doorstep delivery of pet supplies, veterinary clinics, and grooming centers. At Supertails, the focus is not only on delivering products but also on building trust, relationships, and promoting a healthier, happier life for pets and their parents. Key Responsibilities: - Design and implement new at-home services such as training, diagnostics, and grooming. - Develop and...

Key responsibilities: Own NPS/CSAT strategy, governance, and cadence. Set NPS and CSAT goals and RAG (Red-Amber-Green) performance thresholds; align with various functions (Sales / Credit / Ops / Collections / IT) . Create survey maps for NPS/CSAT and moments-that-matter (post-sanction, disbursement, first EMI, ticket closure etc). Lead Voice of Customer program, identify pain points, areas of improvement and drive cross-functional fixes. Conduct cross-functional cadences for NPS Fixes”. Prioritize initiatives to improve service quality (scripts, TAT, transparency, right process, communication strategy and service delivery expectation setting etc) Conduct review of detractor hot-sheets and u...

About The Role We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business ...

About The Role We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business ...

Responsibilities & Key Deliverables Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training...

Role Overview: As a Customer Service Executive - Retail Liabilities Inbound in the Customer Experience department at the Customer Contact Center (Phone Banking unit), your primary responsibility is to ensure productivity by maintaining service quality, average handling time, and first contact resolution. You will also be accountable for keeping Turn Around Time (TAT) for all customer requests and promoting channel migration to alternate channels. Your role involves driving initiatives within the Customer Contact Center aimed at enhancing the overall customer experience and satisfaction. Key Responsibilities: - Maintain service quality, average handling time, and first contact resolution to e...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Service Delivery Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations whe...

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Bachelors degree in business administration, Inside Sales, Communications, or a related field.7-11 years of progressive experience in quality assurance within the customer service, account management, or KAM industry.Demonstrated expertise in developing and implementing QA frameworks, metrics, and performance indicators for client-facing services.Strong analytical skills with the ability to interpret data, identify insights, and make data-driven recommendations for process improvements.Excellent commun...

About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to e...

You need to be a HODLer of these Working knowledge of trading with at least 2-3 years of experience in trading support is essential Good client handling skills and negotiation skills Working knowledge of trading products - exposure calculation, margin, profit and loss Past experience in trading on equities / forex/ commodities / crypto would be a plus Strong analytical and detail-oriented aptitude; a high degree of accuracy is required Excellent communication and organizational skills Ability to manage time effectively, set priorities and meet deadlinesYou will be mining through these tasks Hunting for OTC customers and onboarding for HNI clients Liaising with key OTC customers to understand...

Specialist - Change Management Overview We are seeking a Specialist - Change Management to join our Work Dynamics Technologies (WDT) Operations Team. This role is a key member of our WDT Operations Center of Excellence, supporting WDT Operations Leadership, and partnering with product management, matrixed operations leaders, and cross-functional business stakeholders to drive operational quality within the organization. This role combines operational excellence and attention to detail to optimize our Work Dynamics technology portfolio and deliver exceptional business outcomes. Key Responsibilities As Specialist - Change Management for JLL, you will be a key contributor to operational excelle...

Key Responsibilities Handle inbound and outbound international calls professionally. Understand customer queries and provide accurate resolutions. Maintain high levels of customer satisfaction and service quality. Document call details and update systems accurately. Adhere to process compliance, shift schedules, and performance targets. Desired Skills & Requirements Excellent verbal communication skills in English with a neutral accent. Basic computer knowledge and typing skills. Willingness to work in night shifts (US process). Positive attitude, adaptability, and eagerness to learn. Freshers are welcome; up to 2 years of international voice experience will be an added advantage.

A Tutor is responsible for delivering lessons and facilitating learning in a classroom setting This includes planning and delivering lessons, assessing student progress, creating a positive and engaging learning environment, and communicating with students, parents, and other stakeholders The ideal candidate should have a strong understanding of the subject matter they are teaching and the ability to effectively communicate complex ideas to students Additionally, excellent interpersonal and organizational skills, a commitment to student learning and development, and a growth mindset are essential for this role