1694 Service Quality Jobs - Page 27

Overview: The Senior Executive, Soft Services Operations will lead the strategic development and operational delivery of all soft services across our client portfolio. This executive role requires a visionary leader who can elevate service standards, drive innovation in soft services delivery, and create exceptional workplace experiences that support client organizational goals. Key Responsibilities: Develop and implement the strategic vision for soft services including reception, concierge, mail services, catering, janitorial, security, and workplace experience programs Lead a diverse team of soft services professionals across multiple client sites Establish service excellence frameworks an...

Support Team Manager We are looking for a dedicated and experienced Support Team Manager to oversee the management of our People Support Jira system and to lead the development of a comprehensive knowledge base. In this role, you will be responsible for ensuring that our internal support processes run smoothly, efficiently, and deliver the highest level of service to our team members. You will work closely with various departments to build a robust knowledge base that will serve as a key resource for all employees. Key Responsibilities: Jira System Management: Oversee and manage the People Support Jira system, ensuring tickets are tracked, prioritized, and resolved in a timely manner Team Ma...

Role Description This is a full-time on-site role for a Cluster Manager, located in Hyderbad. The Cluster Manager will be responsible for overseeing multiple store locations, ensuring operational efficiency and adherence to health and safety standards. Daily tasks include staff management, inventory control, process optimization, and customer service excellence. The Cluster Manager will also implement strategic plans to increase productivity and profitability across the cluster. Qualifications Experience in staff management and leadership skills Knowledge of inventory control and supply chain management Ability to optimize processes and improve operational efficiency Strong customer service ...

The job involves regular review of open complaints to ensure response time and closure in accordance with SLAs. It also includes achieving revenue generation targets, ensuring preventive maintenance adherence, and auditing the quality of service regularly. Maintaining customer i-base hygiene and updating end user data in the system are also key responsibilities. Driving customer engagement and maintaining a high Customer Satisfaction Index (CSI) are crucial aspects of the role. Building strong relationships with customers by addressing concerns proactively and ensuring timely maintenance is essential. Developing and maintaining Channel infrastructure as per the expansion plan, conducting reg...

The main responsibilities of this role include regular review of open complaints to ensure timely closure as per SLAs, achieving revenue generation targets, ensuring preventive maintenance adherence, and auditing service quality regularly. You will be expected to maintain customer i-base hygiene, update end user data in the system, and drive customer engagement to achieve high Customer Satisfaction Index (CSI). Building strong relationships with customers by addressing concerns proactively and ensuring timely maintenance will also be a key aspect of this role. In addition, you will be responsible for developing and maintaining Channel infrastructure as per the expansion plan, conducting regu...

Responsibilities & Key Deliverables Regular interaction with customer and understand support require at customer end, escalate the same to Area business manager / Zonal Service Manager for further resolving toTrack sheet / better connect.Log book collection - MTBL and compettion vehicles,Helps to create better database as well plan for immediate action plan for scope of improvement.Overall Product performance establishment includes Fuel Efficiency, Maintenace, Tyre life, Uptime etc. throuh Testimonials from customer..Testimonials on FE from customer post successful complition of FE trial one vehicles.No. of Pre and post trial customer signed off copy per month.Competition details data on per...

Description & Requirements About the Role As a Principal Engineer, IT & Cloud Security, you will bring specialized depth and breadth of expertise in Cloud Security and Risk Governance, leading strategic security initiatives and ensuring the implementation of best practices across the organization. This role requires a strong analytical mindset, the ability to lead complex projects, and a deep understanding of enterprise security frameworks. You will independently drive security improvements, providing strategic recommendations to address both internal and external business challenges. As a thought leader in security, you will collaborate with cross-functional teams to strengthen the company ...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to...

Roles & Responsibilities: Contact clients after service completion to confirm if the service was performed as expected Verify if there are any pending issues and escalate concerns to the relevant team. Confirm whether clients have received and acknowledged the submitted invoices Follow up with internal teams for any missing or delayed invoices Gather ratings and collect feedback on service quality, product functionality, and technician behaviour Achieve and maintain a minimum feedback collection rate of 90 %+ per month and an average client rating of 4.5+ stars Regularly verify and update client POC details, including name, designation, email, and contact number Maintain and organize a maste...

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to cr...

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to cr...

Plan, organize, and oversee all aspects of the trip, ensuring a seamless experience for participants. Coordinate with vendors, including transportation, accommodation, and meal providers, to ensure quality service. Provide clear communication to participants regarding trip details, schedules, and expectations. Handle logistical aspects, including booking tickets, arranging transportation, and managing budgets. Monitor and assist with any issues or concerns that arise during the trip, ensuring timely resolutions. Ensure the safety and well-being of all participants throughout the trip. Prepare post-trip reports and feedback to improve future trip planning. Qualifications: High school diploma ...

Job Title: Sr Associate Transport Location: Noida Job Type: Full-time Reports To: Manager Transport Job Summary: The Sr Executive Transport is responsible for planning, coordinating, and managing transportation services for employees. This role ensures efficient, cost-effective, and safe travel arrangements while maintaining compliance with company policies and local regulations. Key Responsibilities: Transportation Planning: Develop and implement transportation schedules to optimize employee commute efficiency. Vendor Management: Coordinate with transport service providers, negotiate contracts, and ensure service quality. Route Optimization: Analyze and improve travel routes to reduce trave...

Job Summary: The Sr Associate Transport is responsible for planning, coordinating, and managing transportation services for employees. This role ensures efficient, cost-effective, and safe travel arrangements while maintaining compliance with company policies and local regulations. Key Responsibilities: Transportation Planning: Develop and implement transportation schedules to optimize employee commute efficiency. Vendor Management: Coordinate with transport service providers, negotiate contracts, and ensure service quality. Route Optimization: Analyze and improve travel routes to reduce travel time and costs. Safety & Compliance: Ensure adherence to safety regulations and company policies r...

Key Responsibilities: Deelop and implement long-term F&B strategies aligned with the hotel s oerall ision and goals. Oersee the daily operations of all F&B outlets, banquet operations, and room serice. Drie innoation in menu planning, serice deliery, and guest experience. Ensure adherence to brand standards, hygiene practices (HACCP), and serice quality. Prepare and manage departmental budgets, forecasts, and P&L analysis. Monitor food and beerage costs, labor costs, and other KPIs to maximize profitability. Identify opportunities to drie reenue growth through promotions, eents, and upselling. Lead, coach, and motiate a high-performing F&B team, including managers, chefs, and serice staff. C...

Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects; recommending solutions. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization...

Field Service Engineer - Steam Turbine Would you like to be part of our Turbomachinery Process Solutions Product Line? Do you enjoy being a part of a successful team? Join our Industrial and Energy Technology Team! Our Industrial and Energy Technology (IET) operates across 120 countries and serves the entire energy value chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team works to improve the quality of our Engineering processes. Partner with the best As a Field Service Engineer - Steam Turbine, you will coordinate and oversee work at the field site, providing high...

Directors in this role get to: - Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. - Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance. - Define Sutherland s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met. - Improve the Company: Make recommendations to enhance processes and boost ease and efficiency. - Strengthen Relationships: ...

Work with a world class team to develop, implement, and support cutting edge Oracle technology. We are seeking a seasoned and proactive IT Manager to lead a team in Oracle Health Foundations. This role is critical to ensuring the stability, efficiency, and continuous improvement of our Oracle Health Foundations product groups and related support services. You will manage a team responsible for handling security patch management, People Management, system maintenance, tech upgrades and contribute to innovation and automation initiatives that enhance service delivery and operational excellence. Career Level - M2 Manages a team maintaining and/or implementing software project(s) and/or internal...

Job Summary: The Sr Associate Transport is responsible for planning, coordinating, and managing transportation services for employees. This role ensures efficient, cost-effective, and safe travel arrangements while maintaining compliance with company policies and local regulations. Key Responsibilities: Transportation Planning: Develop and implement transportation schedules to optimize employee commute efficiency. Vendor Management: Coordinate with transport service providers, negotiate contracts, and ensure service quality. Route Optimization: Analyze and improve travel routes to reduce travel time and costs. Safety Compliance: Ensure adherence to safety regulations and company policies reg...

Key Responsibilities: Assist the Center Manager in planning, organizing, and supervising daily center operations. Manage and motivate center staff to ensure high performance and adherence to company policies. Monitor service quality and customer satisfaction; address and resolve customer complaints effectively. Ensure compliance with health, safety, and security regulations. Coordinate with other departments to optimize resource utilization and service delivery. Support inventory and asset management within the center. Prepare and maintain reports related to center performance, attendance, and operational metrics. Participate in recruiting, training, and development of center employees. Assi...

About Teachmint: At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions Teachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction. We are redefining education infrastructure. Whether youre...

You will be working with the Aftersales Team. Your base location will be Chennai, with regular travel within & outside Chennai This team runs on a hustle mindset with an objective to increase Exponent Energy s market share in the city of Bengaluru and beyond and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station). Our philosophy: Break. Believe. Build Break stuff. Break assumptions. Break the thumb rule. Believe in the team. Believe in the process. Believe through failures. Build fast. Build passionately. Build to simplify. Roles & Responsibilities: Perform diagnostic as...

Led by Rodolphe Saad , the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mo...

Job Description: The core responsibilities of the Supplier Expediter include on-site supplier production schedule monitoring to prevent any disruptions in the production process and holding the supplier s management team accountable to executing Flowserve Purchase Orders according to the needs of the project. They will be responsible for tracking the progress of Flowserve orders at assigned suppliers from the point of order to delivery & documentation completeness, Challenging information and status being provided by the supplier, continuously updating procurement specialists and systems data to reflect real-time information. They are responsible for analyzing and troubleshooting supply issu...