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Executive / Sr. Executive - Customer Relations [AMC Sales]

Executive / Sr. Executive - Customer Relations [AMC Sales]

Spectra Technovision

3 - 5 years

5 - 7 Lacs

ahmedabad

Posted:4 days ago| Platform:

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Skills Required

automation sales office equipment customer relationship cxo ms office revenue generation techno-commercial service quality software services

Work Mode

Work from Office

Job Type

Full Time

Job Description

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Job Description

The ideal candidate will be a seasoned techno commercial professional with aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion.

Salary Salary should not be a constraint for a good resource

Industry Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Department Customer Relationship [Post Sales - AMC Revenue Generation/service sales]

Role Sr. Executive

Employment Type Permanent Job, Full Time

Work location Ahmedabad (Prahladnagar)

Field work Majorly Inside Sales but Will involve client meetings at times

Working Days & Shift - 5-day working week & Regular Shift

Job Description

The ideal candidate will be a seasoned techno commercial professional with aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion.

Salary Salary should not be a constrain for a good resource

Industry Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Department Customer Relationship [Post Sales - AMC Revenue Generation / service sales]

Role Sr. Executive

Employment Type Permanent Job, Full Time

Work location Ahmedabad (Prahladnagar)

Field work Majorly Inside Sales but Will involve client meetings at times

Job Role

Generate and Augment AMC revenue: Keep a tab on expiry of warranty / AMC period for various orders in coordination with operations and accounts team

Establish working relationships and Interactions with End Customers with reminders regarding Warranty / AMC expiry.

Reach out to the decision makers, take the lead in post-sales revenue generation activity by initiating AMC discussion with clients, share necessary quotations & ensure receipt of AMC orders continuously for both first-time AMC from new customers and AMC renewal from existing customers

Work with Manager Customer Success to strategise bid management, share necessary quotations & proposals for AMC orders.

Follow up on the Quotations / Proposals sent

Assisting Management with knowledge/status sharing on specific leads/AMC contract pipeline

Periodically follow up for the upgrade or renewal of the contract

Managing account relationships, effective account mapping, and demand generation.

Ensure client satisfaction by achieving delivery/ service quality

Do all necessary documentation for AMC order and provide necessary details to the Accounts team for revenue booking and receipt of periodical AMC payments

Requirements
Required Skills :

Any Graduation / Post Graduation [Technical Education B.Sc. (IT), B.C.A IT/ Computer / EC will be added advantage]

Minimum 3 to 5 years of experience in Corporate AMC Revenue Generation, preferably from IT software/hardware sales industry

Excellent knowledge of MS Office (Experience with software sales preferred)

Excellent verbal and written communication Skills as well as presentation skills

Proven Ability to interact with CXO-level people

Experience / Ability to understand the Clients needs and offer the right solutions

Desired Personality traits

Self-drive & Result orientation

Strong work ethic and sense of commitment

Strong Interpersonal Skills

Ability to work in a fast-paced environment

Key Performance Indicators

Revenue Generation through new AMC contract and renewals

Continuity of services availed by the Customer post-warranty period

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Spectra Technovision

Appliances, Electrical, and Electronics Manufacturing

Ahmedabad Gujarat

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Executive / Sr. Executive - Customer Relations [AMC Sales]