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Senior Sales Manager - (Microsoft Consulting Practice)

Talent Corner Hr Services

9.0 - 12.0 years

20 - 25 Lacs

Mumbai

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Lead Microsoft consulting sales(India & US) Drive Azure,D365,M365,Power Platform revenue Own full sales cycle: leads to closures Execute Microsoft co-sell & GTM motions Build CXO relationships & enterprise deals Partner with Presales& Delivery teams Required Candidate profile 10+ yrs IT sales with strong Microsoft consulting background Proven enterprise deal closures across Azure, D365, M365 & Power Platform Deep MS partner/co-sell expertise US & India market experience

Posted 1 day ago

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Exploring CXO Jobs in India

The Chief Experience Officer (CXO) role has been gaining prominence in India as companies focus more on customer-centric strategies. CXOs are responsible for driving the overall customer experience and ensuring customer satisfaction across all touchpoints.

Top Hiring Locations in India

Bangalore
Mumbai
Delhi
Pune
Hyderabad

Average Salary Range

The average salary range for CXO professionals in India varies based on experience levels. Entry-level CXOs can expect to earn around ₹20-30 lakhs per annum, while experienced CXOs can earn upwards of ₹1 crore per annum.

Career Path

A typical career path in CXO roles may include progression from Customer Experience Manager to Senior CXO to Chief Experience Officer.

Related Skills

In addition to expertise in customer experience management, CXOs in India are expected to possess skills in data analytics, digital marketing, project management, and leadership.

Interview Questions

What is your approach to improving customer satisfaction? (basic)
How do you measure the success of a customer experience initiative? (medium)
Can you give an example of a successful customer retention strategy you implemented in the past? (medium)
How do you handle customer complaints and escalations? (basic)
How would you go about creating a customer journey map for our business? (medium)
What role does technology play in enhancing customer experience? (basic)
How do you prioritize customer needs when resources are limited? (medium)
Can you share a challenging customer experience project you led and how you overcame obstacles? (advanced)
How do you stay updated on the latest trends in customer experience? (basic)
What metrics do you track to measure customer loyalty? (medium)
Describe a time when you had to make a tough decision that impacted customer satisfaction. How did you handle it? (advanced)
How do you ensure alignment between customer experience and business goals? (medium)
How do you handle cultural differences when designing a global customer experience strategy? (advanced)
How do you incorporate feedback from customers into improving the overall experience? (basic)
How do you foster a customer-centric culture within an organization? (medium)
What tools or software do you use to track customer feedback and satisfaction? (basic)
How do you handle customer data privacy and security concerns? (medium)
Can you give an example of a customer experience failure you encountered and how you learned from it? (advanced)
How do you collaborate with other departments, such as marketing or sales, to enhance the customer experience? (medium)
Describe a time when you had to deal with a high-profile customer complaint. How did you resolve it? (advanced)
How do you ensure consistency in customer experience across different channels? (medium)
How do you prioritize customer feedback for product/service improvements? (basic)
How do you handle a situation where customer expectations are unrealistic or unattainable? (medium)
Can you share a successful customer experience innovation you spearheaded in your previous role? (advanced)
How do you handle a situation where there is a conflict between what customers want and what the business strategy dictates? (medium)

Closing Remark

As you prepare for CXO roles in India, remember to showcase your expertise in customer experience management, leadership skills, and a data-driven approach. Stay updated on industry trends and be ready to demonstrate your ability to drive customer satisfaction and business growth. With the right preparation and confidence, you can excel in the competitive CXO job market in India. Good luck!

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