Executive / Sr. Executive - Customer Relations [AMC Sales]

Job Description

The ideal candidate will be a seasoned techno commercial professional with aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion.

Salary –Salary should not be a constraint for a good resource

Industry – Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Department – Customer Relationship [Post Sales - AMC Revenue Generation/service sales]

Role – Sr. Executive

Employment Type – Permanent Job, Full Time

Work location – Ahmedabad (Prahladnagar)

Field work – Majorly Inside Sales but Will involve client meetings at times

The ideal candidate will be a seasoned techno commercial professional with aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion.

Salary –Salary should not be a constrain for a good resource

Industry – Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Department – Customer Relationship [Post Sales - AMC Revenue Generation / service sales]

Role – Sr. Executive

Employment Type – Permanent Job, Full Time

Work location – Ahmedabad (Prahladnagar)

Field work – Majorly Inside Sales but Will involve client meetings at times

Job Role

• Generate and Augment AMC revenue: Keep a tab on expiry of warranty / AMC period for various orders in coordination with operations and accounts team
  
• Establish working relationships and Interactions with End Customers with reminders regarding Warranty / AMC expiry.
  
• Reach out to the decision makers, take the lead in post-sales revenue generation activity by initiating AMC discussion with clients, share necessary quotations & ensure receipt of AMC orders continuously for both first-time AMC from new customers and AMC renewal from existing customers
  
• Work with Manager – Customer Success to strategise bid management, share necessary quotations & proposals for AMC orders.
  
• Follow up on the Quotations / Proposals sent
  
• Assisting Management with knowledge/status sharing on specific leads/AMC contract pipeline
  
• Periodically follow up for the upgrade or renewal of the contract
  
• Managing account relationships, effective account mapping, and demand generation.
  
• Ensure client satisfaction by achieving delivery/ service quality
  
• Do all necessary documentation for AMC order and provide necessary details to the Accounts team for revenue booking and receipt of periodical AMC payments

Requirements

Required Skills :

• Any Graduation / Post Graduation [Technical Education – B.Sc. (IT), B.C.A – IT/ Computer / EC will be added advantage]
  
• Minimum 3 to 5 years of experience in Corporate AMC Revenue Generation, preferably from IT software/hardware sales industry
  
• Excellent knowledge of MS Office (Experience with software sales preferred)
  
• Excellent verbal and written communication Skills as well as presentation skills
  
• Proven Ability to interact with CXO-level people
  
• Experience / Ability to understand the Client's needs and offer the right solutions

Desired Personality traits

• Self-drive & Result orientation
  
• Strong work ethic and sense of commitment
  
• Strong Interpersonal Skills
  
• Ability to work in a fast-paced environment

Key Performance Indicators

• Revenue Generation through new AMC contract and renewals
  
• Continuity of services availed by the Customer post-warranty period