We are Hiring PharmacIST for Mothrerhood Hospital at Electronic City ,Bangalore Qualification - D Pharm/M Pharm Experience - 4-8 Years Interested candidates can share cv to hr.ec@motherhoodindia.com or walkin meet directly to HR Prachi. Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹500,000.00 per year Experience: total work: 1 year (Preferred) Work Location: In person

Role & responsibilities @ OP: Resource Planning: - Ensure shifts are manned as per expected footfall; correct mix of senior/ junior staff. - Oversee Duty roster for SLMs & OPD CXEs - ensure correct mix of senior & junior staff & adherence. - Monitor leave and absenteeism to reduce impact on operations. - Ensure software and equipment functioning is optimal. - OP area is clean and welcoming. Operations: - Conduct daily briefing with the SLM & OP team appreciate good work, address issues, update them on new information. - Ensure all team members are aware of appointments for the day; consultant availability; specialties; new offers. - To be available in the OP areas during peak times. - Personally oversee VIPs arrangements as per their requirements. - Take Rounds in all OPDs especially during peak times; ensure cleanliness and freshness. - Ensure that customers are comfortable at all times, delays are handled proactively as per standard. - Keep track of SLM conversions; bed booking and follow ups. - Oversee all health check packages conversions. - Oversee all internal marketing events to maximize productivity. - Meet Consultants regularly , work closely with them and keep track of their requirements. - Regularly share customer feedback with respective doctor. - Track customer complaints, ensure the escalation matrix is adhering to TAT’s, personally ensure closure of issues. - Interface with Corporate for all activities at Unit; initiatives towards quality improvement. - Ensure adherence to all SoP’s; department compliance for certifications, audits, awards assessments. - Ensure accuracy and timely submission of all standard reports - daily , monthly. @ IP: - Meet the new admissions. - Take rounds ; meet all patients their attenders and ensure well-being. - Track issues reported and closure status as per TAT – expedite pending issues. Financial: - Ensure all diagnosis / consultations are accounted for in HIS. - Responsible for accurate daily billing and collection of OPD & IPD Responsible for seamless Customer Experience at the facility; adherence to all SoP’s @ OP: Resource Planning: - Ensure shifts are manned as per expected footfall; correct mix of senior/ junior staff. - Oversee Duty roster for SLM’s & OPD CXE’s - ensure correct mix of senior & junior staff & adherence. - Monitor leave and absenteeism to reduce impact on operations. - Ensure software and equipment functioning is optimal. - OP area is clean and welcoming. Operations: - Conduct daily briefing with the SLM & OP team – appreciate good work, address issues, update them on new information. - Ensure all team members are aware of appointments for the day; consultant availability; specialties; new offers. - To be available in the OP areas during peak times. - Personally oversee VIPs arrangements as per their requirements. - Take Rounds in all OPDs especially during peak times; ensure cleanliness and freshness. - Ensure that customers are comfortable at all times, delays are handled proactively as per standard. - Keep track of SLM conversions; bed booking and follow ups. - Oversee all health check packages conversions. - Oversee all internal marketing events to maximize productivity. - Meet Consultants regularly , work closely with them and keep track of their requirements. - Regularly share customer feedback with respective doctor. - Track customer complaints, ensure the escalation matrix is adhering to TAT’s, personally ensure closure of issues. - Interface with Corporate for all activities at Unit; initiatives towards quality improvement. - Ensure adherence to all SoP’s; department compliance for certifications, audits, awards assessments. - Ensure accuracy and timely submission of all standard reports - daily , monthly. @ IP: - Meet the new admissions. - Take rounds ; meet all patients their attenders and ensure well-being. - Track issues reported and closure status as per TAT – expedite pending issues. Financial: - Ensure all diagnosis / consultations are accounted for in HIS. - Responsible for accurate daily billing and collection of OPD & IPD. - Ensure no revenue leakage; discounts are followed as per policy; follow up on outstandings /dues. - Responsible for Insurance submission, recovery & disallowance. Responsible for Outstanding Service Experience Delivery: - Ensure self & team is well-groomed as per standard; maintain discipline and decorum. - Responsible for the implementation of the Service Vision – ensures service experience creates customer delight. - Focuses on enhancing customer experience, through personal interaction and involvement in fulfilling their expectations. - Offers suggestions that strengthen the service offering, based on real-time understanding of gaps. - Coordinates with all departments to ensure customers are comfortable and services are as per standard; issues are resolved within TAT. Consultant Relationship: - Has a good relationship with consultants builds rapport and works well with them. Team Management: - Provides strong leadership and direction; inspires team to perform exceptionally. - Hires the right fit – functional skills and service attitude are aligned. - Induction of new hires : effective department induction; complete understanding of processes. - Manages performance: builds and grows talent through training, learning and on job assignments. - Plans and implements training & upskilling. - Evaluates performance and advances the professional development of team. - Builds competent 2nd line. - Ensure team discipline and adherence to policy and guidelines. - Ensures team well-being, retention and commitment; provides counselling and guidance. - Champions programs that appreciate, recognize and reward outstanding service. - Involved actively in Welfare activities, working with HR & other departments to build a caring work environment for all. Preferred candidate profile - Good Interpersonal Skills; team player; dependable; patient - Empathic, communicating effectively ,connects well with all stakeholders - Fluency in English and Regional language - Strong leadership skills : ability to influence , focused and capable of successfully meeting goals - Logical thinker, makes decisions smartly and quickly - Passionate about driving Outstanding Service, enable team to excel, understands customers & enjoys assisting them - Eye for detail; accurate and thorough in follow up and completion of tasks - Works well under pressure, maintains calm; seeks to resolve situations gracefully

Reviews the doctor s notes and the drug chart and acts as required Prepares nursing care plans and renders effective bedside nursing care Ensures medication safety and patient safety protocols are practiced. Manpower deployment prepares duty roster; assigns nursing and anesthesia technician as per requirements. Ensures efficient staffing, material, and equipment availability. Ensures nurses are competent and can handle tasks assigned to them. OT Scheduling: plans following day checks the booking register a day before surgery, notes and actions special requirements, co-ordinates with the surgeon & anesthetist; plans manpower, equipment and ensures OT is fully prepared for the specific surgery. Responsible for ensuring additional requirement of resource, blood procurement, equipment is made available Checks to ensure medications, consumables, instruments and equipments are available for the surgery. Ensures all equipment are fully functional; conducts random checks of surgical and laparoscopic instruments ensuring they are functional. Competently handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available. Ensures documentation for all completed surgeries is updated and accurate. Maintains emergency stock of medications and consumables in OT. Co-ordinates with OT technician, biomedical team and housekeeping staff. Responsible for material management and cost control documentation, Indenting, receiving stock, storage and usage. Ensures no wastage and misuse. Responsible for narcotic management storage & documentation of usage. Aware of NABH & Nursing excellence standards and ensures implementation. Job Category: Nursing Job Type: Full Time Job Locations: Bangalore Experience: 7-10years Qualification: GNM / B. Sc (Nursing)

Liaising with doctors, nurses, and other healthcare professionals to ensure the safe, effective, and economical delivery of drug treatments. Participating in dispensary work, including clinical checks and accuracy checking of prescriptions and dispensed medicines. Ensuring all work complies with Medicines Ethics and Practice, local policies and procedures, risk management, and health and safety protocols. Dispensing and supplying medicines. Receiving, storing, and supplying controlled drugs in accordance with hospital policy. Creating purchase orders (P.O.) and preparing GRNs for the same. Processing purchase returns of medicines due to expiry. Handling narcotics and maintaining proper records. Arranging non-available medicines from nearby chemists. Handing over cash to the cashier. Conducting quarterly stocktaking. Job Category: Job Type: Job Locations:

Liaising with doctors, nurses, and other healthcare professionals to ensure the safe, effective, and economical delivery of drug treatments. Participating in dispensary work, including clinical checks and accuracy checking of prescriptions and dispensed medicines. Ensuring all work complies with Medicines Ethics and Practice, local policies and procedures, risk management, and health and safety protocols. Dispensing and supplying medicines. Receiving, storing, and supplying controlled drugs in accordance with hospital policy. Creating purchase orders (P.O.) and preparing GRNs for the same. Processing purchase returns of medicines due to expiry. Handling narcotics and maintaining proper records. Arranging non-available medicines from nearby chemists. Handing over cash to the cashier. Conducting quarterly stocktaking.

Hiring for Nursing Incharge - Ward & Operation Theatre for Motherhood Hospital, Electronic City Bangalore Qualification - GNM /BSC/MSC Nursing Experience - Min 5 Years Job Description ; OT Incharge - Responsible for the smooth functioning of OT Ä Adherence to Nursing clinical standards. - Ensures professional handover and takeover of shift. - Understands patient & consultant requirements and plans resource deployment to meet the need. - Responsible for the OT routine, equipment and patients. - Reviews the doctor’s notes and the drug chart and acts as required - Prepares nursing care plans and renders effective bedside nursing care - Ensures medication safety and patient safety protocols are practiced. - Adheres to all safety measures involved in patient care and self-protection. - Manpower deployment - prepares duty roster; assigns nursing and anesthesia technician as per requirements. - Ensures efficient staffing, material, and equipment availability. - Assigns duty ensuring mix of experience and skill, senior and junior, per shift - Ensures nurses are competent and can handle tasks assigned to them. - Ensures nurses follow the protocols without exception. - OT Scheduling: plans following day - checks the booking register a day before surgery, notes and actions special requirements, co-ordinates with the surgeon & anesthetist; plans manpower, equipment and ensures OT is fully prepared for the specific surgery. - Responsible for ensuring additional requirement of resource, blood procurement, equipment is made available. - Checks to ensure medications, consumables, instruments and equipments are available for the surgery. - Ensures all equipment are fully functional; conducts random checks of surgical and laparoscopic instruments ensuring they are functional. - Competently handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available. - Tracks re-scheduling when cancellation/ delay. - Ensures that aseptic technique is maintained strictly in OT. - Ensures strict Infection control adherence – monitors all activities. - Provide nursing services to the surgical procedure. - Strictly follows WHO surgical safety process in OT – count of instruments, consumables. - Ensures documentation for all completed surgeries is updated and accurate. - Maintains emergency stock of medications and consumables in OT. Responsibilities - Ward Incharge - Responsible for the efficient functioning of the Ward. Ä Adherence to Nursing Clinical standards: - Responsible for the Ward routine, equipment and patients. - Ensures professional handover and takeover of shift. - Coordinates closely with Admissions to plan resource deployment based on occupancy; when expected to be full, to escalate if resources are required. - Understands patient & consultant requirements and plans resource deployment to meet the need. - Ensures efficient staffing, material and equipment availability. - Assigns duty ensuring mix of experience and skill, senior and junior, per shift. - Ensures nurses are competent and can handle tasks assigned to them. - Ensures nurses follow the protocols without exception. - Responsible for the smooth room orientation on admission, stay and discharge of patient and attendants. - Assists clinicians in treating mothers and neonates. - Obtains medical history of the patient and communicates to the consulting physician. - Reviews the doctor’s notes and the drug chart and acts as required. - Ensure all investigations are carried out as advised by the doctor; reports available on time for doctor’s perusal and further advice. - Prepares nursing care plans and renders effective bedside nursing care. - Responsible for adherence to the clinical care plan, carefully observes for any adverse reactions, alerts clinician and NS in case of any situations. - Handles emergencies competently & calmly; provides guidance & decisions in a timely manner. - Advises and counsels patients in preventing illnesses affecting childbirth; precautions to be taken; reassures and instils confidence. - Ensures NS is informed of any incidents immediately. - Ensures medication safety and practices patient safety protocols. - Upholds patient rights and maintains confidentiality of patient information: medical and personal; avoids any violation by ensuring no discussion of patient identifiable information in non-secure areas. - Implements the infection control practices. - Implements NABH & Nursing Excellence standards. - Competently handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Provident Fund Schedule: Day shift Morning shift Work Location: In person

Hiring ! X Ray Technician at Motherhood Hospital Electronic City,Bangalore Education - Diploma in Radiology Experience - Min 2 Years Prefer Female candidates Verifying patients' identity and reviewing physicians’ orders before beginning x-ray procedures. Using x-ray equipment to take radiographic images of patients' bones, tissues, and organs as per physicians’/Consultant-OBG/Peadiatrics written orders. Explaining x-ray procedures to patients and answering their questions. Positioning patients accordingly, which may include lifting and moving patients with limited mobility. Limiting patients' exposure to radiation by placing lead shields on patients where needed. Ensuring that the x-rays taken are of sound quality to prevent repeat procedures. Working closely with the resident Radiologist to determine whether further tests are required. Ensuring that the x-ray equipment is regularly serviced and in good working order. Promptly notifying management of damaged or malfunctioning x-ray equipment. Maintaining an accurate record of completed x-ray procedures. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Overtime pay Work Location: In person

Staff Nurse / Senior Staff Nurse NICU Kharghar Motherhood Careers Staff Nurse / Senior Staff Nurse NICU Kharghar May 22, 2025 Comments are Off Key Responsibilities: Ensures safety and security of neonates by following safety measures. Neonate condition updates to be shared twice a day with parents; change in condition to be informed immediately; provide comfort and emotional strength to parents. Review the doctor s notes and the drug chart on admission and implement action as required. Prepares nursing care plans and render professional bedside nursing care. Ensure all investigations are carried out as advised by the doctor, reports available on time for doctor s perusal and further advice. Raise pharmacy indents, check on receipt, and stock in the bedside locker and medication trolley. Monitor neonates on incubator and ventilator and inform abnormal findings. Assists the doctors in the management of the asphyxiated neonate, including resuscitation and stabilization. Coordinate procurement of blood and blood products for transfusion. Any reactions must be reported to treating consultant, IC & NS immediately. Completes the preoperative checklist before sending the neonate to operation theatre. Knowledge on gestational age assessment, special problems of the premature, post-mature, small for gestational age, large for gestational age neonate. Aware of the APGAR scoring performed. Trained in NALS & NRP. Have thorough knowledge on I.V. fluid and drug calculation. Observe the neonate to ensure safe medication, no adverse reactions. Implement protocols of Infection control, hand washing, medications, narcotic policy, ICU, personal valuables, etc. To be aware of NABH & NE standards and implement the same. Ensure visitors follow Aseptic protocol when visiting NICU.

Preferred candidate profile MBBS, MD Radiology Fetal Medicine Fellowship/ Certification Minimum 3 years of Work Experience

Conduct daily briefings with the SLM and OP teams appreciate good work, address issues, and update them on new information. Ensure all team members are informed about the day s appointments, consultant availability, specialties, and any new offers. Be present in OP areas during peak hours to monitor flow and support operations. Personally oversee VIP arrangements as per individual requirements. Take rounds in all OPDs, especially during peak times; ensure cleanliness and a welcoming environment. Ensure customers are comfortable at all times, and that delays are handled proactively in line with standards. Track SLM conversions, bed bookings, and follow-ups. Oversee conversions for all health check packages. Supervise all internal marketing events to maximize productivity and engagement. Meet consultants regularly, work closely with them, and stay updated on their requirements. Share customer feedback with respective doctors on a regular basis. Monitor customer complaints, ensure adherence to the escalation matrix and TATs, and personally follow up to ensure issue closure. Coordinate with the Corporate team for all unit-level activities and quality improvement initiatives. Ensure adherence to all SOPs and departmental compliance for certifications, audits, and award assessments. Ensure accuracy and timely submission of all standard reports (daily, monthly). Take regular rounds; meet all patients and their attendants to ensure their well-being. Track reported issues and ensure timely closure as per defined TATs; expedite any pending concerns. Ensure self and team are well-groomed and maintain discipline and decorum at all times. Lead the implementation of the Service Vision, ensuring every service experience creates customer delight. Personally engage with customers to enhance their experience and fulfill expectations. Offer actionable suggestions to improve service offerings, based on real-time observations and feedback.

Adheres to all safety measures related to patient care and self-protection. Competently handles all equipment and devices used in patient care within the NICU. Reviews doctor s notes and the drug chart upon admission and takes necessary action. Prepares nursing care plans and provides effective bedside nursing care. Ensures all investigations are completed as advised by the doctor, and that reports are available on time for the doctor s review and further guidance. Assists doctors during procedures, dressings, and rounds. Ensures all equipment is functional and serviceable at all times. Is aware of and complies with the narcotic policy. Maintains infection control by monitoring personal hygiene, patient hygiene, and environmental cleanliness. Ensures parents adhere to infection control protocols, including hand washing and changing attire before entry. Maintains accurate and complete medical and nursing records as per protocol. Manages waste segregation and disposal in accordance with policy. Oversees inventory management of drugs and consumables, ensuring minimal wastage. Implements the visitor policy and ensures visitors are briefed on the safety of personal items and infection control requirements. Monitors pharmacy indents, checks received medications, and stocks the patient s bedside locker and medication trolley appropriately. Monitors drug administration in accordance with the Drug Administration Policy. Possesses thorough knowledge of gestational age assessment and the specific challenges associated with premature, post-mature, small for gestational age (SGA), and large for gestational age (LGA) neonates. Understands medication dosage calculations, including adjustments based on weight and body surface area. Follows universal precautions as per the unit protocol. Assists doctors in the management of asphyxiated neonates, including resuscitation and stabilization. Has complete awareness of APGAR scoring and its interpretation. Ensures the safety and security of neonates by consistently practicing appropriate safety measures. Assists doctors in the following procedures using properly prepared and sterile procedure trolleys: Catheterization of the umbilical artery and vein Peripheral IV and arterial line insertion Intercostal drain (ICD) insertion Encourages, educates, and assists mothers with breastfeeding. Reassures and educates attendants on breastfeeding, supplemental feeding, safety measures, and the effects of medication.

Key Responsibilities: Provide L2/L3 technical support for all hospital applications, ensuring minimal downtime and fast issue resolution. Troubleshoot and resolve application/database-related incidents reported by clinical and non-clinical users. Work closely with application vendor and internal IT teams for issue escalation and application patch management. Perform regular MS SQL database health checks , backups, optimization, and performance tuning. Write and maintain SQL scripts, queries, and stored procedures for data extraction and reporting. Participate in UAT (User Acceptance Testing) for application upgrades and deployments. Maintain documentation for system configurations, workflows, and troubleshooting steps. Job Category: Information Technology Job Type: Full Time Job Locations: Bangalore Experience: 1-3 Years with MS SQL database Qualification: Any Graduate/ BE/ B.Tech Apply for this position Full Name * Email * Phone * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf By using this form you agree with the storage and handling of your data by this website. * Company Overview Pregnancy Calculators Quick Links Our Competencies Patient Care

A Registrar is responsible for managing student records and overseeing enrollment processes at an educational institution They ensure the accuracy and completeness of student records, and provide support to students, faculty, and staff regarding enrollment and record-keeping Job duties and responsibilities: Oversee enrollment processes, including course registration, add/drop periods, and student scheduling Maintain accurate and up-to-date student records, including transcripts, enrollment verifications, and degree audits Respond to requests for student records from internal and external sources Collaborate with academic departments to ensure course offerings and scheduling meet institutional standards Administer and interpret institutional policies related to enrollment and student records Strong organizational and record-keeping skills Excellent customer service and interpersonal skills Proficiency in Microsoft Office Ability to analyze and interpret data Excellent written and verbal communication skills

Provide high-quality patient care. Assist with the continuous development of staff. Identify hazards in the workplace and provide solutions. Treat emergency injuries. Develop programs to maintain health and safety. Identify work-related risks. Document all injuries and illnesses.

To inform the concerned consultant as soon as the patient is admitted. Perform and document history & physical examination. Formulate differential diagnosis. Develops and documents initial plan of care* Basic plan of care and check list as per labor room PROTOCOL book. Modifies daily plan of care* Writes daily progress notes. Obtain and document informed consent. Perform preoperative work up. Order appropriate investigations* Interpret hemodynamic parameters in critically ill patients* Interpret laboratory & radiology results. Orders transfusions of blood and blood products* Order appropriate medication and other orders* Prepare an appropriate discharge summary and explain the orders on discharge to the patient. To write the duty report in duty register and take written handover and takeover. (to be checked daily by the in-house consultants). To fill the insurance form to be signed by the concerned consultant. Perform pelvic examination and Pap smear. Perform cardio-pulmonary resuscitation. Orders, adjusts artificial feeding modalities. Performs nasogastric intubation. Inserts urethral catheter.

Provide high-quality patient care. Assist with the continuous development of staff. Identify hazards in the workplace and provide solutions. Treat emergency injuries. Develop programs to maintain health and safety. Identify work-related risks. Document all injuries and illnesses.

Understands the OT routine, equipment and patients. Checks the surgery schedule and prepares for the cases: medication, consumables, instruments and equipment are available for the surgery Identifies instruments as per the surgery, checks cleanliness and proper functioning of instruments, pack and send for autoclaving / gas sterilization. Is aware of and implements all protocols hand washing, infection control, medication, narcotic policy, personal valuables, follows the dress code in and out of the restricted areas. Receives the patient in the preoperative area, checks for: right patient, correct documents, right surgery and transfers to the Operation Theatre. Procures all blood and blood products for transfusion. Any reactions must be reported to treating consultant, IC NS immediately. Strictly follows WHO surgical safety process in OT count of instruments, consumables to check the instrument trolley carefully and record items likely to be left inside. Strictly follows surgical safety measures involved in patient care and self-protection. Ensures documentation for all completed surgeries is updated and accurate. Maintains confidentiality of patient information: medical and personal; avoids any violation by ensuring no discussion of patient identifiable information in non-secure areas. Aware of and practices narcotic management storage documentation of usage. Aware of NABH Nursing excellence standards and ensures implementation. Coordinates with support departments to ensure patient and attendants are comfortable and services are as per standard. Ensures no misuse or wastage of material, contributes to cost control.

Observing and recording patients behavior Coordinating with physicians and other healthcare professionals for creating and evaluating customized care plans In order to provide emotional and psychological support to the patients and their families, RNs create a harmonious environment Diagnosing the disease by analyzing the patient's symptoms and taking required actions for his/her recovery Maintaining reports of patient's medical histories, and monitoring changes in their condition Carrying out the requisite treatments and medications

Key Responsibilities: Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations. Provides relevant information Facility tour | procedure | medical management | financials transparently to build the relationship. Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation. Based on the customer profile, up-sell and cross sell. If financial assistance required, coordinate with concerned authority. Deposit details payment terms to be clarified to the patient. Counsel on do s and don ts. Follow up with customers who have not come back for booking. Follow up calls for: upcoming EDD; delivery package; bed booking. Organize Events end to end : Maternity Photo shoot; baby shower. Follow up to ensure attendance for complimentary classes. Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations. Track CRM leads. Maintains productivity data as per schedule per doctor EDD tracker; monthly delivery tracker; Accurately update patient conversions sources referral channels, Marketing Initiatives Capture Data of all prospective and HIS updating ; forward reports based on defined parameters to enable decision making and focus. Be alert and identify source markets and corporate references. To be constantly updated on competition activity rates, products , discounts. Participate in all activities scheduled by Corporate meetings, performance reviews, trainings, assessments. Consultant Management: Keep Consultants informed regarding their confirmed referral appointments. Keep the doctors (treating and referral) informed about the ongoing status of the patient. Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice. Responsible for Outstanding Service Experience Delivery: Ensures personal grooming as per standard; maintain discipline and decorum. Contributes to implementation of the Service Vision Manage the feedback system : maintain scores for Google review; NPS Customer satisfaction

Key Responsibilities: Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations. Provides relevant information Facility tour | procedure | medical management | financials transparently to build the relationship. Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation. Based on the customer profile, up-sell and cross sell. If financial assistance required, coordinate with concerned authority. Deposit details payment terms to be clarified to the patient. Counsel on do s and don ts. Follow up with customers who have not come back for booking. Follow up calls for: upcoming EDD; delivery package; bed booking. Organize Events end to end : Maternity Photo shoot; baby shower. Follow up to ensure attendance for complimentary classes. Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations. Track CRM leads. Maintains productivity data as per schedule per doctor EDD tracker; monthly delivery tracker; Accurately update patient conversions sources referral channels, Marketing Initiatives Capture Data of all prospective and HIS updating ; forward reports based on defined parameters to enable decision making and focus. Be alert and identify source markets and corporate references. To be constantly updated on competition activity rates, products , discounts. Participate in all activities scheduled by Corporate meetings, performance reviews, trainings, assessments. Consultant Management: Keep Consultants informed regarding their confirmed referral appointments. Keep the doctors (treating and referral) informed about the ongoing status of the patient. Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice. Responsible for Outstanding Service Experience Delivery: Ensures personal grooming as per standard; maintain discipline and decorum. Contributes to implementation of the Service Vision Manage the feedback system : maintain scores for Google review; NPS Customer satisfaction