2384 Service Quality Jobs - Page 24

Maintain and enhance the reputation of MSS for service delivery through effective and continual inter-action with key clients, technical input and feedback, deployment and co-ordination of all staff involved in the delivery of client service Ensure that all services provided to clients are appropriately positioned and executed and follow up with operational departments where the service levels do not meet expectations Work with the upstream processes to manage the quality of service delivery by MSS Monitor and complete KPIs to be used in driving client service and service quality improvements Seek continued year on year improvement on client service KPIs and client feedback Monitor service q...

Sutherland is seeking an attentive and analytical person to join us as a Python Developer to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities : Keep management updated : Relay vital information in the form of timely and accurate reports Impact the bottom line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations Define Sutherland s reputatio n: Oversee and manage performance and ...

Obtaining and updating list of contact details of the clients. Local calling to customers and pitching them about the latest product offerings. Calling active clients to encourage them to take up new facilities and products. Addressing client s uncertainties, grievances and suggestions on time. Communicating requests and acceptances of offers to our sales team for closing. Recording all successful and unsuccessful attempts to close sale. Keep up quality service by adhering to organizational guidelines. To be updated about the latest product offerings and offers. Job Requirement Qualification- Graduate Good Communication skills Courteous and polite with customer service orientation Excellent ...

1. Ticket Management: Must have 5+ yrs of experience in responding promptly to employees and freelancers inquiries and resolve issues using Zendesk while adhering to defined SLAs. Strong command of written English communication is a must. 2. Documentation Maintenance: Update and manage documentation related to applications, protocols, policies, and processes in the internal system. 3. Department Liaison: Act as a bridge between various departments to ensure smooth communication, issue resolution, and task execution. 4. Ad Hoc Tasks: Perform tasks as assigned on an ad hoc basis, demonstrating flexibility, problem-solving, and time management skills. 5. Excel Familiarity: Use Microsoft Excel, ...

Overview The SD-WAN Service Manager is responsible for overseeing the delivery, performance, and continuous improvement of SD-WAN services across the organization or for clients. This role ensures high availability, optimal performance, and alignment with business objectives, while managing vendor relationships and internal stakeholders Responsibilities Key Responsibilities: Service Delivery & Operations: Manage end-to-end SD-WAN service lifecycle including deployment, monitoring, and support. Ensure SLAs, KPIs, and service quality standards are consistently met. Coordinate with vendors, ISPs, and internal teams for issue resolution and service optimization. Project Management: Lead SD-WAN i...

Join JPMorganChase as a Fund Service Vice President and become a pivotal part of our dynamic team. This role offers a unique opportunity to leverage your expertise in fund servicing operations while driving impactful solutions and fostering career growth. As a leader in our organization, youll be at the forefront of innovation, working in a collaborative environment that values your skills and contributions. As a Fund Servicing Manager III within JPMorganChase, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends ...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to...

Scope: Deliver flawless application support to Blue Yonder customers by resolving complex solution issues. Drive resolution of escalated and complex solution issues in collaboration with multiple Blue Yonder and customer stakeholders. Deepen competency on end-to-end solution architecture and relevant SaaS tools OR business processes and industry domain. Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption, and adoption of the service. Our current technical environment: Demonstrates strong technical expertise as required to support concerned solution, for e.g., - DBMS (ex: SQL, Oracle) for application supp...

### Position Summary As a Microsoft Teams Audio, Video, and Voice Subject Matter Expert (SME) with 15 to 20 years of experience, you will lead advanced deployments, migrations, and support of Microsoft Teams emphasizing Enterprise Voice, AV collaboration, and integration with unified communications environments. You will guide large-scale projects, drive the adoption and optimization of Teams Audio/Video services, and act as a key advisor on architecture and troubleshooting for complex, voice-enabled collaboration solutions. ### Key Responsibilities - **Solution Design & Implementation** - Analyze existing customer collaboration and telephony environments; architect and implement future-stat...

Support Team Manager We are looking for a dedicated and experienced Support Team Manager to oversee the management of our People Support Jira system and to lead the development of a comprehensive knowledge base. In this role, you will be responsible for ensuring that our internal support processes run smoothly, efficiently, and deliver the highest level of service to our team members. You will work closely with various departments to build a robust knowledge base that will serve as a key resource for all employees. Key Responsibilities: Jira System Management: Oversee and manage the People Support Jira system, ensuring tickets are tracked, prioritized, and resolved in a timely manner Team Ma...

A Public Relations agency is hiring for the profile of Senior Account Manage (PR). Location: Delhi Experience: 7+ years Job Role ? Leads client account teams in the service delivery of all account activity as well as provides the strategic direction of the account. Has overall responsibility for managing agreed client deliverables based on the client specific scope of work ? Responsible in ensuring a high degree of client satisfaction with the agency and team's performance as well as a strong focus on client retention. ? Posseses strong problem-solving skills and the ability to see the bigger picture in being able to take immediate action upon client feedback and help solve any issues and cl...

About The Role Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technolog...

About The Role Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technolog...

About The Role Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Murex Connectivity 2.0 Good to have skills : Murex Back Office WorkflowsMinimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will ma...

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and utilizing global delivery capabilities to enhance service quality. You will engage with...

About The Role Skill required: Sales Support - Sales Enablement Designation: Sales Operations Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for? "- Exceptional leadership, team-building and motivational skills- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a g...

About the Role We are looking for a Specialist to join the Finance team. Your expertise will shape our vendor partnerships and operational success, collaborating globally to deliver results with professionalism and finesse. A Day in the Life of a Senior Specialist Evaluating potential suppliers to assess compatibility with business requirements and use cases, quality standards, and pricing considerations Supplier onboarding with precise document verification, record keeping & tagging. Manage purchase requests and apply sourcing strategies to source quality vendors. Draft RFQ or RFP documents to source quotes/proposals for open PRs from all assigned departments as per the alignment from the s...

The position is responsible for providing end-to-end coordination and management of employee transportation services. This includes daily operational planning, vendor coordination, compliance checks, and employee support. The role ensures timely and safe transport for all employees, manages routing and communication, and supports continuous improvement in service quality. The position also requires flexibility in working hours and strong collaboration with security and administrative teams to maintain safety and efficiency. Shift Timing Night Shift (05:00 PM to 02:00 AM) IST What you will do Provide comprehensive management of employee s transportation services covering with a focus on conti...

As a Manager in the Corporate Employee Solutions vertical, you will be responsible for driving business growth by enhancing the deposit pool, cross-selling financial products, and ensuring high standards of service delivery across mapped branches This role involves managing productivity, compliance, and profitability while building strong relationships with corporate clients and internal stakeholders You will play a key role in promoting third-party products (TPPs) such as mutual funds and insurance, generating fee income, and ensuring regulatory compliance The position demands leadership, strategic thinking, and a hands-on approach to branch administration and customer engagement Drive enha...

Meet or exceed monthly / quarterly / annual sales targets for construction chemicals products (e.g. waterproofing, tile adhesives, sealants, concrete admixtures, protective coatings, etc.). Identify, pursue, and close new project opportunities in the building, infrastructure, residential, commercial project sectors. Develop and maintain relationships with key stakeholders: contractors, builders, architects, consultants, project owners. Understand specifications for construction chemical products; work with technical / R&D teams to ensure product solutions align with project requirements. Prepare sales forecasts & reports; monitor market trends, competitor activities; give feedback to managem...

ob Purpose: To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and professional manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM s, FA s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer delight. 2) Job Context & Major Challenges: A...

A.Job Purpose The Cargo Systems & Process Analyst is responsible for driving the effective use, enhancement, and governance of cargo revenue management, pricing, RFS and interline. This role ensures processes and tools are optimized to support commercial decision-making, improve data integrity, and maximize revenue performance. Act as key liaison between business users, IT, and vendors, supporting team members to ensure consistent adoption of best practices. B. Key Accountabilities System Design and Data Management Support in implementation of Cargo Revenue Management system along with automation team. Support system enhancement initiatives, upgrades, and testing cycles in collaboration with...

Job description JOB LOCATION : LGF 5, Crown Plaza Mall, Sector 15A, Faridabad, Haryana 121001 What you'll do : To develop as complete skin and hair Counselor and provide consultations to clients for their skin and hair-related problems. Suggesting and performing treatments on patients based upon the diagnosis of skin and hair-related concerns. Must have knowledge of Hair Loss Control and Hair Growth Treatments, Hair Growth Laser treatment, Mesotherapy, treatment with Derma roller, and PRP treatments. Must have knowledge of Skin Treatments like peels, pigmentation treatment, removal of moles, warts & tags; Facial PRP; Q-switched laser treatment, and CIT Treatments. Must have knowledge of Lase...

Key Responsibilities Invoice Processing & Compliance Oversee end-to-end vendor invoice processing (PO/Non-PO, 2-way/3-way match). Ensure compliance with GST, TDS, MSME Act and input tax credit rules. Manage vendor master data accuracy and duplicate invoice prevention. Payments & Vendor Management Review and approve vendor payment runs (F110 / H2H / Wire / ACH). Monitor vendor ageing, advance payments, and ensure on-time disbursements. Address vendor queries and resolve disputes in coordination with procurement and plants. Reconciliations & Reporting Perform vendor account reconciliations and resolve open items. Support accruals, month-end closing, and preparation of AP-related MIS and schedu...

As an Area Manager in Branch Banking, your role is crucial in achieving the business objectives for the area. You will be responsible for meeting the value, volume, and channel productivity metrics. Your key responsibilities will include: - Generating revenues through sales of CASA, Assets, TFX, and Third Party Products like Insurance, General Insurance, etc. via the branch channel - Leading Branch Managers, Operation Team, and mentoring Sales Teams - Enhancing the deposit pool from customers - Ensuring regulatory compliance - Planning manpower effectively - Improving RM & RO channel productivity - Driving service quality parameters across the span - Managing productivity morale of branch pe...