1694 Service Quality Jobs - Page 24

Our 30 years journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potent...

Responsibilities & Key Deliverables Role Responsibilities -Drive Key Business Projects (as per requirements) -Business Analytics, Support for Management Information reports of various functions. -Preparation of policy document at function head and deployment of the same at field leadership level -TMW & other audits, documentation, presentation & compliance -Maintain a robust reporting mechanism and system for various business reports -Plan, prepare, track and monitor Business policies / metrics -Drive insight to create customer delight -Collect and analyze customer feedback data, with a specific focus on increasing customer experience. -Develop and implement customer service policies and pro...

Job Summary Join our dynamic team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and loyalty. With a focus on delivering exceptional service you will address customer inquiries and resolve issues efficiently. This hybrid role offers the flexibility of working both remotely and on-site primarily during night shifts ensuring seamless support for our valued clients. Responsibilities Address customer inquiries promptly and accurately to ensure high levels of satisfaction. Resolve customer issues efficiently minimizing disruptions and enhancing customer experience. Collaborate with team members to share insights and improve service deliver...

FM will be responsible for managing all aspects of the facility management service delivery system at office. In this capacity, the FM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term projects, operations and maintenance, interface with senior managers in real estate / Facility team and business units, coordination with other key managers within and achieve customer satisfaction. Provide the leadership to the Facility Management team on a client site The single point of Management Control for FM Oversee the operation, staffing, performance and development of ...

Role & responsibilities • The primary task of the Quality Analyst is call monitoring and providing actionable insight To gather information to help improve agent performance in the call center QA have an evaluation form that will be used to capture the information Implement scripts, record actual results and identify defects Suggest creative and active solutions for problem Assist in identifying & reporting of defects and propose resolution Identify training needs and take action to improve performance Prepare, review and present input to quality analysis test cases Identify and bridge gaps, Asses agent performance Ensure call audit targets are met successfully covering the entire team (allo...

Internal Firm Services Industry/Sector Management Level Senior Manager & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case...

Overview To effectively support the Accounting Operations functions, to ensure the provision of accounting operations services to all MUFG Group clients. This role entails providing payments and settlements, bank reconciliations and accounting support to pension clients. Key Accountabilities and main responsibilities Strategic Focus Support the Accounting Operations Team to ensure alignment with the company s mission, strategy, and objective. Enhance standardisation of business processes to drive operational performance. Regular review work practices/procedures to identify opportunities to improve quality or productivity. Implement projects which provide a value added service and a reduction...

Overview This role is within the Fund Accounting Team which is responsible for functions such as transaction processing, asset set-up and maintenance, Fund Manager and Custodian reporting, and reconciliations, creating GAV/NAV packs, Fund Manager and Custodian reporting, which must be completed in a timely manner The incumbent needs to be the SME of the end-to-end operations of the day-to-day activities for a sub team of Fund accounting Function. As a Specialist, you need to work closely with Team Leaders, Managers, Senior Leadership in Mumbai hub and Global Stakeholders. She / He needs to work on activities assigned to her / him, manage daily deliverables, SLA, quality issues, huddles, and ...

Overview To effectively support the Accounting Operations functions, to ensure the provision of accounting operations services to all MUFG Retirement Solutions clients. This role entails providing payments and settlements, bank reconciliations and accounting support to pension clients. Key Accountabilities and main responsibilities Strategic Focus Support the Accounting Operations Team to ensure alignment with the company s mission, strategy, and objective Enhance standardisation of business processes to drive operational performance Regular review work practices/procedures to identify opportunities to improve quality or productivity Assist to lead projects which provide a value-added servic...

Job Brief: This is a role for an experienced transport operations supervisor with a deep understanding of the transport business and a large network of drivers. Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk. About the firm: NVS Travel Solutions is a 17-year-old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in-house tech team, which has been building software solutions for the transport industry for the last 4 years, making the future of this firm bright and greener. Job Responsibilities: Key R...

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Floor Support acts as a subject matter expert in various processes as it relates to dealing with customers on a daily basis, promptly responding to all inquiries over the phone in a courteous and efficient manne...

Thermal Power Project - Koderma, Lara and Singrauli project sites. Hiring to be on these locations Role- Commercial Manager, Project Manager and Technical leads - Civil, Mechanical, Electrical and Instrumentation, Commissioning, Job Title: Senior Consultant Function: Business Consulting Transformation -Major Projects Advisory (MPA) Base Location: Delhi / Mumbai / Hyderabad Project Location: Anywhere in India Overview KPMG in India provides a specialist Major Projects Advisory ( MPA ) services to enable Project Owners / Promoters, Government bodies, and/or other stakeholders to deliver infrastructure and construction projects successfully. The MPA services proposition is to enable our clients...

As part of the Concession Prevention Program (CPP) within the India Security & Loss Prevention team, this role is crucial in protecting the organizations financial interests. We are looking for an candidate who is willing to challenge conventional practices and drive innovation. As a CPP Analyst, you will play a significant role in directly impacting the companys profitability. Your primary responsibility will be to analyze and reduce concessions, which are financial adjustments or losses, thus directly contributing to the organizations bottom line. By effectively managing and optimizing the concession bucket, you will help enhance the overall financial performance and security of the organi...

We are seeking a talented Senior Developer to join our team. The ideal candidate should have a solid understanding of backend development principles and be able to contribute to development in Java and Node.js. Job Title : Sr Software Engineer (Java +NodeJS) Required Experience: 7-10 years Job Location: Ahmedabad/Pune Required Educational Qualification: Bachelor s degree in computer science, Software Engineering, or a related field. Requirements & Responsibilities: Candidates should have at least 7 years of experience as a software engineer, specializing in backend development. Strong knowledge of Java & NodeJS with TypeScript. Experience with RESTful API and JSON data structure. Good unders...

Some careers open more doors than others. If you re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region. Role Purpose To assist the Credit Operations Team lead to plan, direct a...

Job Requirements Key Responsibilities: Lead the planning, execution, and delivery of Mechanical Integrity Engineering service projects for oil & gas assets Develop and implement strategic plans to achieve annual business objectives and drive sustainable growth Responsible for hiring, training, deployment, and delivery excellence Manage large teams with respect to revenue, margins and applied ratio. Manage customer relationship and generate new business opportunity. Collaborate with customer operations, engineering, and procurement teams to align service delivery with contractual SLAs and KPIs. Drive continuous improvement in service quality, performance, and cost efficiency. Monitor project ...

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to cr...

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID 25614072 Req ID IND00088 Job Type Full Time Job Location Bengaluru, Karnataka IN Job Summary: Quality Analyst - Healthcare Voice Processes We are looking for a detail-oriented Quality Analyst (QA) with at least 1 year of QA experience in voice processes, preferably in the US healthcare domain. The ideal candidate will have strong analytical skills, a keen eye for detail, and the ability to evaluate and enhance service quality. This role focuses on monitoring agent performance, ensuring compliance with healthcare regulations, and driving continuous improvement in customer interactions. Night shift availability is required. In this role you...

Sales & service Engineer (resident engineer): Trivandrum | Pune | Chandigarh Location: Trivandrum | Pune | Chandigarh Desired candidates profile: The candidate is responsible for maintaining service quality, ensuring customer satisfaction and timely completion of service requests, including follow-up for payments. They should also handle service reporting and analysis, meet or exceed sales targets and provide accurate sales forecasts. Generate leads and strategically convert inquiries into orders. Required Experience, Skills and Qualifications Qualification: Graduate in Electronics / Electrical / Mechatronics / Electronics & Instrumentation / Science is required with a strong background in s...

About DrinkPrime: Drink Prime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At Drink Prime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mis...

**Job Title:** IT Service Analyst Veeva Quality Vault **Team Introduction:** (leave this empty as a placeholder section) **Position Summary:** This role offers an exciting opportunity to support and manage the Veeva Quality Vault at GSK in India. As an IT Service Analyst, you will play a key role in ensuring the system operates efficiently, remains audit-ready, and meets compliance standards. You will collaborate with cross-functional teams, manage incidents, and drive continuous improvement initiatives. The ideal candidate will bring strong technical expertise, a proactive mindset, and a commitment to delivering high-quality service management. **Responsibilities:** - Provide Level 2/Level ...

Every career journey is personal. Thats why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Service Delivery Manager will lead, provide direction for End User Services team, coordinate with counterparts and stakeholders, and strategically align with End User Services leaders. This role will demonstrate superior professionalism, calm demeanor, and strong people management skills. Essential Job Functions Oversee governance by tracking and analyzing daily service delivery SLAs, reporting findings, and escalating issues to senior management. Supervise lifecycle activities, including incident manag...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to...

Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Job_Description":" About us: DNA Growth is a leading Financial Modelling & Financial Advisory Consulting firm specializing in financial modelling and valuations. We specialise in providing expert, complete financial solutions and services to firms worldwide. DNA Growth offers the most cost-effective, resourceful, and broad-ranging financial services for businesses. Key Responsibilities 1. Team Supervision & Leadership Supervise daily operations of the call handling team, ensuring productivity and service quality. Allocate daily tasks and manage shift schedules to ensure adequate staffing and coverage. Provide ongoing coaching, mentoring, and performance support to all team members. Be the fi...