Location: Mumbai Head Office Department: Business Operations Reports To: CEO Team: Cluster Managers, Center Managers, Field Sales Team Experience Required: 10+ Years (Education/Service/Retail Sector Preferred) Job Summary: The Head of Sales & Operations Mumbai will be responsible for driving revenue growth, increasing student admissions, managing P&L, and ensuring seamless operations across all Kidzonia centers in the Mumbai region . This role entails strategic leadership, operational execution, and sales management through a team of Cluster Managers, Center Managers, and Field Sales Executives . The ideal candidate will combine business acumen, people leadership, and a deep understanding of customer-centric preschool operations. Key Responsibilities: 1. Revenue Growth & P&L Ownership Drive top-line growth by achieving admission targets across all centers in the Mumbai & Pune region. Monitor and manage the P&L for each center , ensuring profitability and cost optimization. Develop and implement strategies for monthly, quarterly, and annual revenue growth . Track financial performance and conduct center-wise business reviews regularly. 2. Center Operations Management Oversee and ensure smooth functioning of day-to-day operations across all centers . Ensure adherence to standard operating procedures (SOPs) related to safety, hygiene, HR, academics, and parent communication. Drive consistent center readiness, parent satisfaction , and service quality metrics. Handle critical escalations from parents and ensure issues are resolved in a time-bound manner. 3. Sales Leadership & Lead Conversion Lead and monitor the entire admissions funnel from inquiry to conversion. Drive the performance of the field sales team , ensure timely follow-ups and CRM (Kylas) usage. Design and execute local marketing campaigns , school tours, and community outreach programs. Collaborate with the Marketing and Digital Teams to optimize leads and conversions. 4. Team Management & Leadership Lead, manage, and mentor a team of Cluster Managers, Center Heads, and Field Sales Executives . Set clear targets and KPIs for each team member and conduct monthly performance reviews. Build leadership capacity in Cluster Managers and foster a high-performance culture. Ensure timely recruitment, onboarding, and training of center-level teams in collaboration with HR. 5. Strategic Planning & Business Expansion Identify opportunities for new center setup, area expansion, and capacity enhancement . Work with the CEO and Finance team to develop expansion roadmaps and investment plans . Provide market insights, competitor analysis, and demand mapping to inform growth strategies. Lead new center launch readiness and ensure timely operationalization. 6. Compliance, Reporting & MIS Ensure all centers comply with statutory regulations, documentation, and internal policies . Submit regular sales reports, center performance dashboards, and revenue forecasts . Monitor fee collections and ensure alignment with the Accounts and Finance Team for timely recovery. Conduct monthly operational audits and process compliance checks across centers. Key Skills & Competencies: Functional Area Proficiency Required Sales Management Proven ability to drive admissions growth and sales conversion Operational Leadership Experience managing multi-location service operations P&L Management Strong financial acumen and ability to manage center-level profitability Team Leadership Skilled in mentoring, goal-setting, and performance tracking of large teams Parent & Stakeholder Communication Strong interpersonal and escalation-handling skills Process Orientation Eye for detail in SOP implementation, audits, and compliance Qualifications & Experience: Education: Graduate/Postgraduate in Business Administration / Marketing / Education Management / Operations . MBA preferred but not mandatory if experience aligns. Experience: Minimum 10 years of experience in a sales and operations leadership role. Prior experience in preschool/school chains, education companies, retail, or customer service organizations managing multi-location teams. Performance Metrics (KPIs): % Achievement of admission and revenue targets across centers Center-wise P&L performance and profitability improvement % Fee collection vs. due Average conversion rate from inquiry to admission % Compliance with operational SOPs and audit scores Employee performance and attrition metrics Net Parent Satisfaction Score (NPSS) Work Environment & Benefits: Strategic leadership role in one of India’s fastest-growing preschool brands Opportunity to drive impact across 20+ centers in the Mumbai region Attractive CTC + performance-linked variable pay High-ownership environment with autonomy and collaborative support from HO teams Role & responsibilities

Job_Description":" The overall development, performance and maintenance of the centreactivities to obtain the maximum efficiency, quality, service and profitability for the organisation. Main Tasks/duties and responsibilities Responsibility to staff and direct the team to manage the centre ensuring high quality business activities with maximum quality, service and profitability for the organisation. ensuring that the team understands that the centreprofits and achievements are reflected in all its operations and activitiesincluding relationships and risk management meet your targets and those of the team as a whole the smooth running of the team contribute to training and development of the team assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans maintain overall centre responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification Day to day responsibilities agreed with your manager to include: manage, direct and monitor the overall performance of the centre effective liaison, support and assistance with the whole of the organisation maintain and improve mechanisms for centre activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities utilise agreed systems to manage the centre functions, analysis and documenting direct the development of plans for the centre to include management to achieve targets developing plans for the centreprogress and growth support to all other departments with and related issues subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met reporting (content and format as agreed) on a monthly basis as agreed developing plans for team activities to include strategy to achieve agreed targets assist in the development and preparation of the strategy and general business planning of both the centre and the organisation as a whole. delegate authority and responsibility to team with supervision, accountability and review set an example for team members of commitment, centre process and activities, work ethics and habits and personal character maintain accurate records responsibly use resources and control expenses to meet agreed budgetary controls adhere to all organisation policies and procedures interact and co-operate with all members of the organisation, its suppliers and customers From time to time you may be expected to be part of special projects as are reasonably required of your job role. You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally. Requirements Requirements 1.The overall development, performance and maintenance of the Centres activities to obtain the maximum efficiency, quality, service and profitability for the organization. 2. Leadership Qualities 3. Excellent Communication skills 4. Good knowledge of Computer 5. Time Management Benefits Benefits 1.Sick leave 2.Provident Fund 3.Casual Leave 4.Maternity Leave

Job_Description":" The Daycare Coordinator is responsible for managing the daily operations of the daycare program at the Kidzonia center. This role includes supervising the daycare staff, planning engaging routines, ensuring child safety, overseeing hygiene and nutrition, maintaining proper documentation, and facilitating seamless communication with parents. The Coordinator plays a key role in ensuring that the daycare environment is nurturing, structured, and aligned with Kidzoniachild-first philosophy. Key Responsibilities: Requirements Key Skills & Competencies: Childcare & Emotional Intelligence Warm, compassionate, and observant in understanding each childneeds and emotions. Organizational & Time Management Ability to manage routines, coordinate tasks, and document activities without delay. Communication Skills Clear and sensitive communication with both children and parents . Good command over English and local languages (Marathi/Hindi preferred). Team Coordination Ability to lead and manage caregivers , set expectations, and uphold discipline with warmth. Crisis & Incident Management Quick decision-making and composed handling of incidents involving child injury, illness, or distress. Qualifications & Experience: Education: Graduate in Early Childhood Care, Child Psychology, Nursing, or related field . ECCEd certification or a diploma in Childcare/Early Years preferred. Experience: 2-4 years of experience in handling infants and toddlers in a daycare or preschool setting. Supervisory experience with c aregivers will be an advantage. Benefits Work Environment & Benefits: Supportive, child-friendly work culture aligned with Kidzoniaexperiential learning philosophy . Structured training and development programs . Competitive salary with performance-based recognition . Opportunity to work with one of the most respected preschool brands in India . ","

Job_Description":" The Daycare Coordinator is responsible for managing the daily operations of the daycare program at the Kidzonia center. This role includes supervising the daycare staff, planning engaging routines, ensuring child safety, overseeing hygiene and nutrition, maintaining proper documentation, and facilitating seamless communication with parents. The Coordinator plays a key role in ensuring that the daycare environment is nurturing, structured, and aligned with Kidzoniachild-first philosophy. Key Responsibilities: Requirements Key Skills & Competencies: Childcare & Emotional Intelligence Warm, compassionate, and observant in understanding each childneeds and emotions. Organizational & Time Management Ability to manage routines, coordinate tasks, and document activities without delay. Communication Skills Clear and sensitive communication with both children and parents . Good command over English and local languages (Marathi/Hindi preferred). Team Coordination Ability to lead and manage caregivers , set expectations, and uphold discipline with warmth. Crisis & Incident Management Quick decision-making and composed handling of incidents involving child injury, illness, or distress. Qualifications & Experience: Education: Graduate in Early Childhood Care, Child Psychology, Nursing, or related field . ECCEd certification or a diploma in Childcare/Early Years preferred. Experience: 2-4 years of experience in handling infants and toddlers in a daycare or preschool setting. Supervisory experience with c aregivers will be an advantage. Benefits Work Environment & Benefits: Supportive, child-friendly work culture aligned with Kidzoniaexperiential learning philosophy . Structured training and development programs . Competitive salary with performance-based recognition . Opportunity to work with one of the most respected preschool brands in India . ","

Job_Description":" Location: Mumbai Head Office Department: Business Operations Reports To: CEO Team: Cluster Managers, Center Managers, Field SalesTeam Experience Required: 10+ Years(Education/Service/Retail Sector Preferred) Job Summary: The Head of Sales & Operations Mumbai will beresponsible for driving revenue growth, increasing student admissions, managingP&L, and ensuring seamless operations across all Kidzonia centers in theMumbai region . This role entails strategic leadership, operationalexecution, and sales management through a team of Cluster Managers, CenterManagers, and Field Sales Executives . The ideal candidate will combinebusiness acumen, people leadership, and a deep understanding ofcustomer-centric preschool operations. Key Responsibilities: 1. Revenue Growth & P&L Ownership Drive top-line growth by achieving admission targets across all centers in the Mumbai region. Monitor and manage the P&L for each center , ensuring profitability and cost optimization. Develop and implement strategies for monthly, quarterly, and annual revenue growth . Track financial performance and conduct center-wise business reviews regularly. 2. Center Operations Management Oversee and ensure smooth functioning of day-to-day operations across all centers . Ensure adherence to standard operating procedures (SOPs) related to safety, hygiene, HR, academics, and parent communication. Drive consistent center readiness, parent satisfaction , and service quality metrics. Handle critical escalations from parents and ensure issues are resolved in a time-bound manner. 3. Sales Leadership & Lead Conversion Lead and monitor the entire admissions funnel from inquiry to conversion. Drive the performance of the field sales team , ensure timely follow-ups and CRM (Kylas) usage. Design and execute local marketing campaigns , school tours, and community outreach programs. Collaborate with the Marketing and Digital Teams to optimize leads and conversions. 4. Team Management & Leadership Lead, manage, and mentor a team of Cluster Managers, Center Heads, and Field Sales Executives . Set clear targets and KPIs for each team member and conduct monthly performance reviews. Build leadership capacity in Cluster Managers and foster a high-performance culture. Ensure timely recruitment, onboarding, and training of center-level teams in collaboration with HR. 5. Strategic Planning & Business Expansion Identify opportunities for new center setup, area expansion, and capacity enhancement . Work with the CEO and Finance team to develop expansion roadmaps and investment plans . Provide market insights, competitor analysis, and demand mapping to inform growth strategies. Lead new center launch readiness and ensure timely operationalization. 6. Compliance, Reporting & MIS Ensure all centers comply with statutory regulations, documentation, and internal policies . Submit regular sales reports, center performance dashboards, and revenue forecasts . Monitor fee collections and ensure alignment with the Accounts and Finance Team for timely recovery. Conduct monthly operational audits and process compliance checks across centers. Requirements Key Skills & Competencies: Functional Area Proficiency Required Sales Management Proven ability to drive admissions growth and sales conversion Operational Leadership Experience managing multi-location service operations P&L Management Strong financial acumen and ability to manage center-level profitability Team Leadership Skilled in mentoring, goal-setting, and performance tracking of large teams Parent & Stakeholder Communication Strong interpersonal and escalation-handling skills Process Orientation Eye for detail in SOP implementation, audits, and compliance Qualifications & Experience: Education: Graduate/Postgraduate in Business Administration / Marketing / Education Management / Operations . MBA preferred but not mandatory if experience aligns. Experience: Minimum 10 years of experience in a sales and operations leadership role. Prior experience in preschool/school chains, education companies, retail, or customer service organizations managing multi-location teams. Performance Metrics (KPIs): % Achievement of admission and revenue targets across centers Center-wise P&L performance and profitability improvement % Fee collection vs. due Average conversion rate from inquiry to admission % Compliance with operational SOPs and audit scores Employee performance and attrition metrics Net Parent Satisfaction Score (NPSS) Benefits Work Environment & Benefits: Strategic leadership role in one of Indiafastest-growing preschool brands Opportunity to drive impact across 20+ centers in the Mumbai region Attractive CTC + performance-linked variable pay High-ownership environment with autonomy and collaborative support from HO teams ","

Job_Description":" Filling positions within an organization. Implementing recruiting systems for the organization. Developing your network of suitable candidates. Working with organizations to develop a recruitment plan. Executing recruitment plans efficiently. Drafting and posting job descriptions. Interviewing candidates. Preparing job offers. Strong written and verbal communication. Employee Engagement. Knowledge of HRMS software. Strong understanding of HR processes and procedures. Job Type: Full-timeEducation:- Bachelors (Preferred)Experience:- HR: 1 year (Preferred)- total work: 2 years (Preferred)Language:- English (Preferred) Speak with the employer