Head - Sales & Operations

Location:

Department:

Reports To:

Team:

Experience Required:

Job Summary:

Head of Sales & Operations Mumbai

Key Responsibilities:

1. Revenue Growth & P&L Ownership

• Drive

  top-line growth by achieving admission targets

  across all centers in the Mumbai & Pune region.
• Monitor and manage the

  P&L for each center

  , ensuring profitability and cost optimization.
• Develop and implement strategies for

  monthly, quarterly, and annual revenue growth

  .
• Track financial performance and conduct

  center-wise business reviews

  regularly.

2. Center Operations Management

• Oversee and ensure smooth functioning of

  day-to-day operations across all centers

  .
• Ensure adherence to

  standard operating procedures (SOPs)

  related to safety, hygiene, HR, academics, and parent communication.
• Drive consistent

  center readiness, parent satisfaction

  , and service quality metrics.
• Handle critical escalations from parents and ensure issues are resolved in a time-bound manner.

3. Sales Leadership & Lead Conversion

• Lead and monitor the entire

  admissions funnel

  from inquiry to conversion.
• Drive the performance of the

  field sales team

  , ensure timely follow-ups and CRM (Kylas) usage.
• Design and execute

  local marketing campaigns

  , school tours, and community outreach programs.
• Collaborate with the

  Marketing and Digital Teams

  to optimize leads and conversions.

4. Team Management & Leadership

• Lead, manage, and mentor a team of

  Cluster Managers, Center Heads, and Field Sales Executives

  .
• Set

  clear targets and KPIs

  for each team member and conduct monthly performance reviews.
• Build leadership capacity in Cluster Managers and foster a high-performance culture.
• Ensure timely recruitment, onboarding, and training of center-level teams in collaboration with HR.

5. Strategic Planning & Business Expansion

• Identify opportunities for

  new center setup, area expansion, and capacity enhancement

  .
• Work with the CEO and Finance team to develop

  expansion roadmaps and investment plans

  .
• Provide market insights, competitor analysis, and demand mapping to inform growth strategies.
• Lead

  new center launch readiness

  and ensure timely operationalization.

6. Compliance, Reporting & MIS

• Ensure all centers comply with

  statutory regulations, documentation, and internal policies

  .
• Submit regular

  sales reports, center performance dashboards, and revenue forecasts

  .
• Monitor fee collections and ensure alignment with the

  Accounts and Finance Team

  for timely recovery.
• Conduct

  monthly operational audits

  and process compliance checks across centers.

Key Skills & Competencies:

Functional Area

Proficiency Required

Sales Management

Proven ability to drive admissions growth and sales conversion

Operational Leadership

Experience managing multi-location service operations

P&L Management

Strong financial acumen and ability to manage center-level profitability

Team Leadership

Skilled in mentoring, goal-setting, and performance tracking of large teams

Parent & Stakeholder Communication

Strong interpersonal and escalation-handling skills

Process Orientation

Eye for detail in SOP implementation, audits, and compliance

Qualifications & Experience:

• Education:

• Graduate/Postgraduate in

  Business Administration / Marketing / Education Management / Operations

  .
• MBA preferred but not mandatory if experience aligns.

Experience:

• Minimum

  10 years of experience

  in a sales and operations leadership role.
• Prior experience in

  preschool/school chains, education companies, retail, or customer service organizations

  managing multi-location teams.

Performance Metrics (KPIs):

• % Achievement of

  admission and revenue targets

  across centers
• Center-wise

  P&L performance and profitability improvement

• % Fee collection vs. due
• Average

  conversion rate from inquiry to admission

• % Compliance with operational SOPs and audit scores

• Employee performance

  and attrition metrics
• Net Parent Satisfaction Score (NPSS)

Work Environment & Benefits:

• Strategic leadership role in

  one of India’s fastest-growing preschool brands

• Opportunity to drive impact across

  20+ centers in the Mumbai region

• Attractive CTC + performance-linked variable pay

• High-ownership environment with autonomy and collaborative support from HO teams

  Role & responsibilities