About Us
Kidzonia’s world is full of meticulously curated learning experiences that encourage children to explore, imagine, and apply, thus shaping their cognitive skills, physical skills, and creativity.
Location:
Mumbai Head Office
Department:
Business Operations
Reports To:
CEO
Team:
Cluster Managers, Center Managers, Field Sales Team
Experience Required:
10+ Years (Education/Service/Retail Sector Preferred)
Job Summary
The
Head of Sales & Operations – Mumbai
will be responsible for driving revenue growth, increasing student admissions, managing P&L, and ensuring seamless operations across all
Kidzonia centers in the Mumbai region
. This role entails strategic leadership, operational execution, and sales management through a team of
Cluster Managers, Center Managers, and Field Sales Executives
. The ideal candidate will combine business acumen, people leadership, and a deep understanding of customer-centric preschool operations.
Key Responsibilities
- Revenue Growth & P&L Ownership
- Drive top-line growth by achieving admission targets across all centers in the Mumbai region.
- Monitor and manage the P&L for each center, ensuring profitability and cost optimization.
- Develop and implement strategies for monthly, quarterly, and annual revenue growth.
- Track financial performance and conduct center-wise business reviews regularly.
- Center Operations Management
- Oversee and ensure smooth functioning of day-to-day operations across all centers.
- Ensure adherence to standard operating procedures (SOPs) related to safety, hygiene, HR, academics, and parent communication.
- Drive consistent center readiness, parent satisfaction, and service quality metrics.
- Handle critical escalations from parents and ensure issues are resolved in a time-bound manner.
- Sales Leadership & Lead Conversion
- Lead and monitor the entire admissions funnel from inquiry to conversion.
- Drive the performance of the field sales team, ensure timely follow-ups and CRM (Kylas) usage.
- Design and execute local marketing campaigns, school tours, and community outreach programs.
- Collaborate with the Marketing and Digital Teams to optimize leads and conversions.
- Team Management & Leadership
- Lead, manage, and mentor a team of Cluster Managers, Center Heads, and Field Sales Executives.
- Set clear targets and KPIs for each team member and conduct monthly performance reviews.
- Build leadership capacity in Cluster Managers and foster a high-performance culture.
- Ensure timely recruitment, onboarding, and training of center-level teams in collaboration with HR.
- Strategic Planning & Business Expansion
- Identify opportunities for new center setup, area expansion, and capacity enhancement.
- Work with the CEO and Finance team to develop expansion roadmaps and investment plans.
- Provide market insights, competitor analysis, and demand mapping to inform growth strategies.
- Lead new center launch readiness and ensure timely operationalization.
- Compliance, Reporting & MIS
- Ensure all centers comply with statutory regulations, documentation, and internal policies.
- Submit regular sales reports, center performance dashboards, and revenue forecasts.
- Monitor fee collections and ensure alignment with the Accounts and Finance Team for timely recovery.
- Conduct monthly operational audits and process compliance checks across centers.
Requirements
Key Skills & Competencies:
Functional Area
Proficiency Required
Sales Management
Proven ability to drive admissions growth and sales conversion
Operational Leadership
Experience managing multi-location service operations
P&L Management
Strong financial acumen and ability to manage center-level profitability
Team Leadership
Skilled in mentoring, goal-setting, and performance tracking of large teams
Parent & Stakeholder Communication
Strong interpersonal and escalation-handling skills
Process Orientation
Eye for detail in SOP implementation, audits, and compliance
Qualifications & Experience
- Education:
- Graduate/Postgraduate in Business Administration / Marketing / Education Management / Operations.
- MBA preferred but not mandatory if experience aligns.
- Experience:
- Minimum 10 years of experience in a sales and operations leadership role.
- Prior experience in preschool/school chains, education companies, retail, or customer service organizations managing multi-location teams.
Performance Metrics (KPIs)
- % Achievement of admission and revenue targets across centers
- Center-wise P&L performance and profitability improvement
- % Fee collection vs. due
- Average conversion rate from inquiry to admission
- % Compliance with operational SOPs and audit scores
- Employee performance and attrition metrics
- Net Parent Satisfaction Score (NPSS)
Benefits
Work Environment & Benefits:
- Strategic leadership role in one of India’s fastest-growing preschool brands
- Opportunity to drive impact across 20+ centers in the Mumbai region
- Attractive CTC + performance-linked variable pay
- High-ownership environment with autonomy and collaborative support from HO teams
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