Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
IHG Hotels & Resorts
>
Front Office Manager_HIEX_BLRBY

Front Office Manager_HIEX_BLRBY

IHG Hotels & Resorts

4 - 6 years

7 - 11 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

administration hospitality front office payroll team management hotel management billing ms office operations service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Guest Experience & Operations:

Ensure a smooth, efficient, and guest-focused Front Office operation including Reception, Reservations, and Night Audit.

Monitor guest satisfaction scores and take proactive measures to enhance service quality.

Handle guest feedback and complaints promptly, maintaining professionalism and brand integrity.

Ensure Express Check-in/Check-out and other brand service hallmarks are consistently delivered.

Oversee compliance with

IHG Way of Clean

and all hygiene, health, and safety standards.

Team Management:

Lead, motivate, and train the Front Office team to deliver consistent, high-quality service.

Prepare team rosters ensuring adequate coverage and compliance with labor standards.

Conduct regular briefings and training sessions to align the team with brand and operational updates.

Foster a positive work environment that supports IHG s values and culture of True Hospitality.

Ficial & Administrative:

Monitor departmental budgets, payroll, and operating costs to meet ficial targets.

Manage upselling, room inventory, and revenue optimization in coordination with the Sales and Revenue teams.

Ensure accuracy in billing, cash handling, and night audit procedures.

Systems & Compliance:

Ensure efficient use of the PMS (Opera/other systems) for reservations, billing, and reporting.

Maintain compliance with brand and company audit requirements.

Support adherence to data privacy and security protocols as per IHG standards.

Qualifications & Experience:

Degree/Diploma in Hotel Management or equivalent.

Minimum 4 6 years of Front Office experience with at least 2 years in a supervisory or managerial role (preferably with an IHG or other international hotel brand).

Strong leadership, communication, and problem-solving skills.

Proficient in PMS and MS Office applications.

Ability to manage a dynamic team and handle guest situations with tact and empathy.

More Jobs at IHG Hotels & Resorts

Sales Executive

Mumbai

5 - 10 yrs

INR 3 - 4 Lacs

Asst Manager- Sales

Mumbai

4 - 9 yrs

INR 6 - 11 Lacs

Assistant Manager_ Deployment Billing

Gurgaon, Haryana, India

5 - 8 yrs

Salary: Not disclosed

Food & Beverage Manager

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

4 - 9 yrs

INR 15 - 16 Lacs

Duty Manager - HIEX Bangalore Whitefield

Bengaluru

2 - 7 yrs

INR 4 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

IHG Hotels & Resorts

Hospitality

Buckinghamshire

Login to

Please Verify Your Phone or Email

Confirm Action

Front Office Manager_HIEX_BLRBY