Front Office Manager

Company Description:

IconicEkta Ventures Pvt. Ltd., founded in 2016, is a trusted name in the real estate development & Hospitality industry. With a commitment to quality and innovation, the company has completed 14 diverse projects that blend functionality, style, and quality. IconicEkta Ventures focuses on creating spaces that resonate with people's hearts, driven by hard work, dedication, and integrity. As the company expands its portfolio, it remains dedicated to building lasting relationships and contributing to community growth.

Our projects:

Ananta Spa & Resorts, Dharoi Dam offers a luxurious 5-star retreat in a planned eco-tourism destination. As part of an internationally acclaimed chain of hotels and resorts, Ananta Spa & Resorts provides a unique opportunity for investors to co-own a luxury property with lifelong benefits. Located in the stunning Dharoi Dam area, this investment offers exclusive perks and significant financial rewards.

Role Description:

This is a full-time on-site job as Guest Relations Executive, located in Ahmedabad. The Guest Relations Executive will be responsible for maintaining guest relations, effective communication, product presentation, providing exceptional customer service, sales activities, and performing receptionist & office administration duties.

1. Welcoming Presence: Greet and welcome clients, providing a warm and inviting atmosphere in our office.
2. Client Assistance & : Calling and Inviting Clients to our office to give them presentation, Follow up on Calls, Assist clients with inquiries, providing information on project details.
3. Appointment Coordination: Schedule and coordinate property viewings, meetings, and consultations for clients.
4. Follow-up: Maintain regular Sales communication with clients, following up on inquiries, providing updates, and ensuring their needs are met.
5. Documentation: Assist in the preparation of necessary documents and paperwork for clients, ensuring a smooth transaction process.
6. Property Tours: Coordinate and conduct site visit with clients, if needed. Showcasing the unique features and benefits of the project location.
7. Feedback Collection: Gather client feedback to continually improve our services and enhance the overall client experience.
8. Front Desk Operations: Maintaining Office Records, Employee Records, Guest Records, assisting Accounts & HR dept.
9. Tele Sales: Calling prospects and Leads and pitching our Real Estate Products.
10. Pre Sales: Initially you can assist Sales Dept. Later on you can independently handle sales without any closing support from the Sales Managers.

Qualifications:

• Customer Focus: A genuine passion for delivering outstanding customer service and creating positive client experiences.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. Customer Counseling, Product Presentation and Sales skills
• Adaptability: Ability to thrive in a fast-paced environment, handle multiple tasks, and adapt to changing priorities.
• Attention to Detail: Receptionist Duties proficiency, meticulous attention to detail to ensure accuracy in client interactions and documentation.
• Team Collaboration: Work collaboratively with real estate professionals and support staff to ensure seamless client experiences. Problem-solving and decision-making abilities
• Tech Proficiency: Basic knowledge of office software and the ability to learn and use CRM tools.

Preferred Industry Experience:

• Corporate/Hospitality Industry/Aviation industry Personality
• Previous experience in the Real Estate/Hospitality industry is a plus
• Bachelor's degree in Hotel Management/Sales & Marketing/PR or related field

Job Location:

Ananta Resorts & Spa, Dharoi Dam,

IconicEkta Ventures Pvt. Ltd.,

704-705, Palak Prime (Pls take office entry), Opp. Double Tree by Hilton, Iscon-Ambli Road, Ahmedabad-380058.

Contact Details:

Contact: +91 7016 5252 62

Office: +91 79-68329999

Email: hr@iconicekta.com

Location Pin: https://maps.app.goo.gl/itNNeBXRocpxh2d57

Timings: 10:30 am to 7 pm (6 days / Week)

Salary: 15K to 20K + Incentives on Sales support.