Customer Support Executive

Job Title: Customer Support Executive

Location: Gurugram
Department: Customer Experience
Reports To: Customer Support- Team Leader

About Cyboard School

Cyboard School is a next-generation online school dedicated to providing high-quality, interactive, and flexible education for students from Nursery to Grade X . We combine the best of technology and pedagogy to create an engaging learning environment accessible to all.

As part of our growing team, we are looking for a Customer Support Executive who will be the voice of Cyboard School ensuring that parents, students, and stakeholders receive prompt, professional, and effective support.

Key Responsibilities

Handle inbound and outbound calls, emails, and chat support for parents and students.

Provide accurate information about admissions, classes, curriculum, and school policies.

Assist parents and students with login issues, online platform navigation, and technical troubleshooting.

Maintain detailed records of customer interactions, feedback, and resolutions in the CRM system.

Coordinate with internal departments (Admissions, Academics, IT, etc.) to resolve queries efficiently.

Follow up with prospective parents to ensure a smooth onboarding process.

Handle customer complaints with empathy, professionalism, and problem-solving attitude.

Collect and share feedback to improve service quality and parent satisfaction.

Required Skills and Qualifications

Bachelor s degree in any discipline.

6 months to 1 year of experience in customer support, preferably in EdTech, schooling, or service-based sectors.

Excellent communication skills (English preferred; regional languages are a plus).

Strong interpersonal and problem-solving skills.

Ability to multitask and work in a fast-paced, dynamic environment.

Proficient in using CRM tools, MS Office, and online communication platforms (Zoom, Google Meet, etc.).

Requirements:

A passion for education and customer success.

Empathetic, patient, and student/parent-focused mindset.

Tech-savvy and adaptable to new digital platforms.

Team player with a positive attitude.