About the role We are seeking a dynamic & experienced Product Manager to lead the development & enhancement of our AI chatbot software. As a Product Manager, you will be responsible for defining product vision, roadmap, & growth opportunities. You will work closely with cross-functional teams to deliver products that align with our business goals & meet our customers needs. What you need for this position: A Master s degree in business administration or a related field is preferred Familiarity with product management software tools, methodologies, & best practices is preferred. Strong analytical, interpersonal, computer, conceptual, acute problem-solving, and extremely resourceful skills. Ability to complete projects according to outlined scope, budget, and timeline. Excellent project management and organizational skills. Analytical mindset with a focus on data-driven decision-making. Familiarity with agile development methodologies is preferred. What you will be doing: Create & execute product development strategies to align with business goals. Collaborate with clients to understand, refine, and document product requirements for team use. Recruit, onboard, and train engineering and project management staff. Prepare budgets based on project scope and resource needs. Create and manage detailed product development schedules and work plans. Provide regular updates to stakeholders on strategy, progress, & adjustments. Apply best practices & standards throughout the development process. Monitor & measure product performance to identify & drive improvements. Top reasons to work with us The organization is led by Rohit, an IIM alumnus who built the organisation on a strong set of values. So you will be continuing your IIM journey itself. Join a fast-paced team of like-minded individuals who share the same passion as you with whom youll tackle new challenges every day. Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and technologies. Enjoy a friendly and high-growth work environment that fosters learning and development Product Manager

About the role: We are looking for an organized, efficient Sales Support Specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Support Specialists responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The Sales Support Specialist is also responsible for monitoring sales and the performance of the sales team, as well as recording sales data. To be successful Sales Support Specialist, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills. What you will be doing: Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department. Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports. Recording sales trends and liaising with account managers to develop sales strategies. Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction. Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems. Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system. Handling administrative duties for the company and its executives and management teams. Scheduling customer meetings and conferences. Reporting any unusual activity to your supervisors. What you need for this position: A High School Diploma or equivalent. A Bachelors or Associates degree in Marketing, Business, or a related field may be advantageous. Experience in administration and high-volume office work may be advantageous. Strong analytical, organizational, and time management skills. Excellent team working, motivational, interpersonal, communication, and customer service skills. The ability to multitask and quickly switch your focus. We are seeking a Sales Support Specialist.

About the role As a Product Analyst , you will play a critical role in helping us build data-driven, user-centric features on the BotPenguin platform. You will work closely with Product Managers, Design, Engineering, Marketing, and Customer Success Teams to analyze user behavior, validate feature performance, and uncover growth opportunities through actionable insights. This is an exciting opportunity to join a high-growth product team and influence strategic decisions at the intersection of data, product design, and customer experience. What you need for this role Education: Bachelor s degree in Computer Science, Business Analytics, Engineering, Statistics, or related field. Experience: 1-3 years of experience in a product or data analyst role within a SaaS or tech product environment. Technical Skills: Strong expertise in MongoDB and data visualization tools (e.g., Tableau, Power BI, Metabase). Familiarity with Google Analytics, Mixpanel, Hotjar, or other product analytics platforms. Hands-on experience working with Excel/Google Sheets, building dashboards, and extracting user insights. Knowledge of product lifecycle, user funnels, A/B testing, and cohort analysis. Bonus: Exposure to Python, R, or basic scripting for data processing. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and storytelling abilities able to translate data into strategic insights. Proactive attitude with a willingness to own initiatives and drive improvements. Keen interest in product design, user experience, and tech innovation. What you will be doing Collaborate with Product Managers to define key metrics, success criteria, and feature adoption benchmarks. Analyze platform usage, customer behavior, and market data to discover pain points and opportunity areas. Generate and maintain weekly/monthly product reports and dashboards for cross-functional teams. Design and evaluate A/B tests, feature rollouts, and experiments to improve user engagement and retention. Work with the Engineering team to ensure accurate data tracking and event instrumentation. Monitor product KPIs and proactively raise red flags for anomalies or unexpected trends. Participate in roadmap discussions, contributing insights backed by data. Assist in user segmentation and support marketing and CS teams with insights for personalized communication and retention strategies. Assist on any other related to the product development or management if required. Top reasons to work with us Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. We are seeking a passionate individual who will play a critical role in helping us build data-driven, user-centric features on the BotPenguin platform.

About the role As an AI Engineer , you will be responsible for building and optimizing AI-first solutions that power BotPenguin s conversational and Agentic capabilities. You will work on LLM integrations, NLP pipelines, and machine learning models, while collaborating with cross-functional teams to deliver intelligent experiences at scale. This is a high-impact role that combines engineering, research, and deployment skills to solve real-world problems using artificial intelligence. What you need for this role Education: Bachelors or Master s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related discipline. Experience: 2-4 years of experience working in AI/ML or related software engineering roles. Technical Skills: Strong proficiency in Python and libraries such as scikit-learn, PyTorch, TensorFlow, Transformers (Hugging Face). Hands-on experience with LLMs (OpenAI, Claude, LLaMA) and building AI agents using API integrations. Experience working with NLP tasks (intent classification, text generation, embeddings, summarization). Familiarity with Vector Databases like Pinecone, FAISS, Elastic Vector DB. Understanding of Prompt Engineering, RAG (Retrieval-Augmented Generation), and embedding generation. Proficiency in building and deploying ML models via Docker/Kubernetes or cloud services like AWS/GCP. Experience with version control systems (GitLab/GitHub) and working in Agile teams. Soft Skills: Strong analytical thinking and problem-solving capabilities. Passion for research, innovation, and applying AI to real-world use-cases. Excellent communication skills and the ability to collaborate across departments. Attention to detail with a focus on model accuracy, explainability, and performance. What you will be doing Design, build, and optimize AI-powered chatbot features and virtual agents using state-of-the-art models. Collaborate with the Product, Backend, and UI teams to integrate intelligent workflows into the BotPenguin platform. Build, evaluate, and fine-tune language models and NLP components tailored to user use-cases. Implement context-aware chat solutions using embeddings, vector stores, and retrieval mechanisms. Create internal tools for prompt testing, versioning, and debugging AI responses. Monitor model performance metrics such as latency, hallucination rate, and user satisfaction. Explore research papers, open-source innovations, and contribute to rapid experimentation. Write clean, modular, and testable code along with clear documentation for future scalability. Any other development related tasks as required for BotPenguin. Guiding, reviewing the code written by junior members in the team. Top reasons to work with us Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. We are looking for an AI Engineer responsible for building and optimizing AI-first solutions.

As a DevOps Engineer , you will be an integral part of the product and service division, working closely with development teams to ensure seamless deployment, scalability, and reliability of our infrastructure. you'll help build and maintain CI/CD pipelines, manage cloud infrastructure, and contribute to system automation. Your work will directly impact the performance and uptime of our flagship product, BotPenguin. What you need for this role Education: Bachelors degree in Computer Science, IT, or a related field. Experience: 2-5 years in DevOps or similar roles. Technical Skills: Proficiency in CI/CD tools like Jenkins, GitLab CI, or GitHub Actions. Experience with containerization and orchestration using Docker and Kubernetes. Strong understanding of cloud platforms, especially AWS & Azure. Familiarity with infrastructure as code tools such as Terraform or CloudFormation. Knowledge of monitoring and logging tools like Prometheus, Grafana, and ELK Stack. Good scripting skills in Bash, Python, or similar languages. Soft Skills: Detail-oriented with a focus on automation and efficiency. Strong problem-solving abilities and proactive mindset. Effective communication and collaboration skills. What you will be doing Build, maintain, and optimize CI/CD pipelines. Monitor and improve system performance, uptime, and scalability. Manage and automate cloud infrastructure deployments. Work closely with developers to support release processes and environments. Implement security best practices in deployment and infrastructure management. Ensure high availability and reliability of services. Document procedures and provide support for technical troubleshooting. Contribute to training junior team members, and assist HR and operations teams with tech-related concerns as required. Top reasons to work with us Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. A culture that fosters creativity, ownership, and collaboration. We are looking for a DevOps Engineer to take ownership of the performance, reliability, and uptime of our flagship product, BotPenguin.

About the role As an Email Marketing Executive , you will be a crucial part of BotPenguin s customer acquisition and engagement strategy. You ll work closely with the marketing and product teams to design, execute, and optimize email campaigns that drive user growth, product adoption, and customer retention. This is a great opportunity for someone passionate about digital marketing and looking to grow in the fast-paced SaaS domain. What you need for this role Education: Bachelor s degree in Marketing, Communication, Business, or a related field. Experience: 0-2 years in email marketing or related digital marketing roles. Skills Required: Understanding of email marketing platforms like Insightly, Maildoso, Apollo, Mailchimp, SendGrid, or similar. Strong understanding of Lead Scrapping Strong copywriting and content editing skills. Basic knowledge of HTML/CSS for email template formatting. Familiarity with customer segmentation and A/B testing strategies. Ability to analyze email metrics and generate actionable insights. Strong fundamental knowledge on both Inbound and Outbound Email Strategies. Good communication and organizational skills. Proactive mindset and a keen eye for detail. What you will be doing Plan and execute email marketing campaigns to promote product features, updates, and offers. Create engaging email content and design visually appealing templates. Manage and grow email lists while ensuring compliance with email marketing regulations. Segment users and personalize email campaigns to enhance engagement. Conduct A/B tests to optimize subject lines, content, and timing. Track and analyze campaign performance metrics (open rates, click-through rates, conversions) and make data-driven improvements. Collaborate with the product and content teams for alignment on communication. Support other marketing functions and cross-functional initiatives as needed. Participate in initiatives deemed necessary by the company which may include helping the HR/operations team with tech-related tasks. Top reasons to work with us Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to global SaaS marketing strategies and tools. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. As an Email Marketing Executive, you will be a crucial part of BotPenguin s customer acquisition and engagement strategy.

About the Role As a Video Editor Executive , you will be responsible for creating engaging and impactful video content that aligns with BotPenguin s brand and marketing goals. You ll work closely with the marketing, design, and product teams to transform ideas and scripts into compelling video formats for product explainers, social media, tutorials, and customer stories. What you need for this role Education: Bachelors degree in Media, Communication, Design, or a related field. Experience: 0-2 years in video editing or content creation roles. Technical Skills: Proficiency in video editing software such as Adobe Premiere Pro, After Effects, Final Cut Pro, or DaVinci Resolve. Ability to work with motion graphics, sound design, and visual storytelling. Basic understanding of video formats, codecs, and optimization for web and social platforms. Familiarity with YouTube, Instagram, and other video publishing platforms. Soft Skills: Creativity, attention to detail, storytelling ability, excellent communication, and time management skills. What you will be doing Edit raw footage into polished video content for BotPenguin s product promotions, tutorials, testimonials, and brand campaigns. Collaborate with the marketing and content teams to align video themes with campaign goals. Develop visual effects, transitions, and animations to enhance storytelling. Ensure brand consistency across all video content. Maintain an organized library of video assets. Continuously explore new editing trends, styles, and techniques to improve output. Support the HR and Operations team with video content requirements as needed. Strong understanding of Youtube algorithms and analytics. Contribute to training initiatives and assist junior editors as the team grows. Top reasons to work with us Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values creativity and collaboration. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and high-impact content projects. Flexible work hours and a vibrant, team-first culture. A platform to showcase your creativity and storytelling skills. As a Video Editor Executive, you will be responsible for creating engaging and impactful video content that aligns with BotPenguin s brand and marketing goals.