Role & responsibilities Key Responsibilities: 1. Marketplace Management: Manage product listings, price updates, promotions, and stock status across all marketplaces (Amazon, Flipkart, Myntra, Meesho, Tata Cliq, etc.). Ensure all listings are live, updated, and correctly mapped to categories. 2. Order & Inventory Coordination: Monitor orders daily and coordinate with the warehouse and dispatch team for timely fulfillment. Track stock levels on marketplaces and Unicommerce (or other inventory panels) to avoid overselling or stockouts. 3. Product Listings & Content: Upload new products with accurate titles, descriptions, bullet points, and keywords. Work with the content and design team to ensure images and details meet platform guidelines. 4. Performance Tracking: Analyze product performance, sales reports, and customer feedback to identify trends and improvement areas. Monitor marketplace dashboards for performance metrics (Buy Box, cancellation rate, late dispatch rate, etc.). 5. Campaigns & Promotions: Coordinate for deals, coupons, and promotional events (Big Billion Day, Great Indian Sale, etc.). Ensure correct setup of discounts and offers on marketplaces. 6. Customer Issue Handling: Track returns, wrong product claims, and customer complaints raised on marketplaces. Coordinate with the customer support and warehouse team for quick resolution. 7. Reporting: Share daily / weekly reports on sales, returns, and marketplace performance with management.
Role & responsibilities 1. Customer Communication: Handle customer queries received through calls, emails, chats, and social media. Respond promptly and professionally to ensure customer satisfaction. 2. Order & Complaint Handling: Assist customers with order status, returns, replacements, and delivery issues. Raise complaint tickets for damaged, delayed, or missing orders. Follow up with courier or marketplace teams until issue resolution. 3. Marketplace Support: Manage customer messages and feedback on Amazon, Flipkart, Meesho, Myntra, etc. Maintain positive ratings by ensuring timely and polite responses. 4. Record Keeping: Maintain daily records of customer interactions and resolved complaints. Share summary reports with management regularly. 5. Coordination: Coordinate with dispatch, inventory, and sales teams for order updates or issue resolutions. Escalate major issues to the concerned department when necessary. 6. Customer Experience: Ensure every customer interaction reflects a positive brand image. Work proactively to reduce repeat complaints. Preferred candidate profile Excellent communication (Hindi & English) Basic computer and Excel knowledge Familiarity with marketplaces (Amazon, Flipkart, etc.) preferred Problem-solving attitude and patience while dealing with customers
Responsibilities: Actively seek out new sales opportunities through cold calling, networking, and social media Set up meetings with potential clients and listen to their needs and concerns Prepare and deliver appropriate presentations on products and services Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams. Requirements: Proven experience as a Field Sales Executive or relevant role Proficiency in MS Office and CRM software (e.g., Salesforce) Proficient in English Excellent knowledge of MS Office Excellent communication and interpersonal skills Valid driver's license Benefits : Competitive salary and commission structure Travel allowance Health insurance and retirement benefits Professional development opportunities Interested Can Apply directly at human.resources@bastionex.net
Role & responsibilities 1. Front Desk Operations Greet and assist visitors, clients, and employees with a warm and professional approach. Manage incoming phone calls, emails, and inquiries, and route them to the appropriate departments. Maintain visitor logbooks, ID cards, and ensure adherence to security protocols. 2. Administrative Support Handle daily administrative tasks such as filing, photocopying, and maintaining office records. Assist in scheduling meetings, appointments, and conference room bookings. Manage courier servicesreceiving, dispatching, and tracking packages. 3. Office Management Ensure the front desk and reception area are clean, organised, and presentable at all times. Monitor inventory of office supplies and coordinate with the admin team for replenishment. Support basic facility management tasks like coordinating with housekeeping and vendors. 4. Communication & Coordination Serve as the first point of contact between the company and external visitors. Communicate important messages or announcements to staff members. Coordinate with HR/Admin for onboarding of new employees (welcome, ID cards, basic instructions). 5. Customer Service Address visitor queries and provide accurate information. Maintain a friendly, helpful, and positive attitude in all interactions. Ensure high levels of customer satisfaction through prompt assistance.
Role & responsibilities 1. Website & Marketplace Management Manage product listings, pricing, catalog accuracy, and product availability. Ensure images, descriptions, and attributes are updated and optimized. Coordinate with design/content teams for banners, creatives, and landing pages. 2. Sales & Growth Strategy Develop strategies to boost online sales and conversion rates. Identify new online channels and marketplace opportunities. Track and manage promotional campaigns, deals, and seasonal offers. 3. Inventory & Order Management Coordinate with warehouse/operations for stock availability. Monitor order flow, dispatch timelines, cancellations, and returns. Reduce RTO, return issues, and ensure smooth order fulfillment. 4. Performance Tracking & Reporting Monitor daily/weekly KPIs: sales, traffic, conversions, CTR, AOV, etc. Analyze business performance and identify improvement areas. Prepare detailed MIS and performance reports. 5. Customer Experience Management Ensure timely resolution of customer queries and escalations. Improve ratings, reviews, and overall brand reputation on marketplaces. Maintain smooth communication between customer support & operations. 6. Coordination with Internal Teams Work closely with marketing for SEO, SEM, email, and performance campaigns. Coordinate with logistics partners, suppliers, and marketplace account managers. Collaborate with finance for reconciliation and payouts. 7. Compliance & Marketplace Handling Manage marketplace dashboards (Amazon, Flipkart, Meesho, etc.). Ensure compliance with marketplace guidelines and policies. Handle claims, reimbursements, penalties, and settlements. 8. Budgeting & Forecasting Plan category budgets, sales targets, and marketing spends. Forecast demand and manage stock planning.