Customer Support Executive

Relinns

2 - 5 years

4 - 5 Lacs

mohali

Posted:Just now| Platform:

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Skills Required

customer support saas products communication skills cross functional coordination product support technical customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Executive

What you need for this role-

Education:
Bachelors degree in Computer Science, IT, or related field.
Experience:
2 to 5 years in technical support or customer success roles (preferably in SaaS or IT solutions).
Skills Required:
Strong problem-solving and troubleshooting skills.
Excellent communication skills (verbal and written).
Familiarity with CRM and support tools (e.g., Freshdesk, Zendesk).
Ability to analyze customer feedback and identify recurring issues.
Technical aptitude with a willingness to learn product features deeply.
What you will be doing-
Respond to customer queries via chat, email, and calls.
Troubleshoot technical issues and provide timely, effective solutions.
Escalate complex issues to engineering or product teams when required.
Collect and document customer feedback to identify trends.
Suggest improvements for product features and support processes.
Collaborate with cross-functional teams to enhance customer experience.
Support other organisational tasks as required, including training new team members or assisting operations teams.

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