2384 Service Quality Jobs - Page 36

The Room Division Manager provides guest services as well as supervision, direction and leadership in the Rooms Division in accordance with the objectives, performance and quality standards established by Hilton Hotels & Resorts and the hotel. What will I be doing As the Room Division Manager, you will be responsible for performing the following tasks to the highest standards: Monitor and spot check quality of work. Ensure that information from preference pads are keyed into the database and promote their use to line team members. Develop and implement the guest recognition program. Develop strategies with the help of the Front Office Service Manager to strengthen guest recognition. Walk the...

To provide level 2 support on network , SDWAN, Proxy related services and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Any Degree or Diploma in Electronics/Computers or science required CCNA, CCNP , security Or Zscaler certifications 2-4 years of Industry experience, preferable as a network/security engineer in a customer support in the telecommunication industry 2 year of relevant technical experience Global Delivery & Operations

THE POSITION To manage the operations of Front Office by ensuring product and service quality standards are met. KEY RESPONSIBILITIES Guest Service & Operations Supervise all front office functions, ensuring guests receive prompt, personalized, and professional service. Oversee guest arrival and departure experience, giving priority attention to VIPs, repeat guests, and loyalty members. Maintain high standards in appearance, hygiene, and conduct across the department. Ensure daily accuracy of room inventory and manage upgrades and special requests. Handle system recovery procedures and interpret front office reports/statistics. Team Leadership & Development Lead and motivate the Front Office...

Manager / Deputy Manager Food & Beverage (F&B) Key Responsibilities: Manage F&B vendor operations across food courts and event spaces. Ensure adherence to hygiene, safety, and service quality standards by all vendors. Handle contracts, licensing, and operational compliance for F&B partners. Monitor performance and resolve issues related to F&B services during events. Coordinate with event teams to understand and meet catering requirements. Identify and onboard new F&B partners based on visitor demand and event profile. Qualifications & Experience: Bachelor s or Master s degree in Hotel Management, F&B, or related field. 5 8 years of experience in F&B operations or vendor management, preferab...

Sutherland is seeking an attentive and analytical person to join us as a .Net Developer to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities : Keep management updated: Should update the management on the status. Analytical skills: Good analytical skills and able to think End to End solution for the requirements provided. Development activities: Responsible for design, coding, Testing and deployment (if required) of the complete application for the re...

To supervise the customized service desks team(s) and to ensure a professional and consistent delivery of quality service to OBS customers Also, assisting higher management in driving continuous improvements, transversal projects and achievement of operational targets while sustaining employee satisfaction BE / B Tech Degree or equivalent Relevant Experience Overall experience of 8+ years with minimum 3+ years of people management experience in customer facing job role Global Delivery & Operations

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 23 cities with over 220 stores through a network of over 2,200+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Eligibility Students pursuing 11th or Secondary / 10th pass level Minimum 16 years of age Valid Aadhar (National Identity) card Program Framework 12 months of Paid Apprenticeship with On the job training 9 hours (including 1hour break) per day and 5 days working Online Assessment on completion of 3 11 mon...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role : -Understanding of insurance processes, operations standards, industry regulations. -Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance -Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams – Like Projects, Underwriting, compliance, IT, sales to align operational goals -Conduct regular quality audits and implement corrective actions to address gaps -Lead internal and external audit activities, maintain detailed data, documentation and records. Ensure all operational processes are compliant wit...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This skill will also do sales with assigned customer based mapped to them. "¢ Measure of outcomes NPS, Service Level, Service Quality and Sales. "¢ Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. "¢ Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. "¢ Complete the logs specified by the process (End-of-da...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

Job Role & Responsibilities Directs and Monitors all Dealership Management or Supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals. Plans dealership operations for the coming year and submits to the management for approval. Hires, trains and motivates all dealership department managers. Meets with the floor controller/office manager monthly to review departmental forecasts for consistency with the annual forecast. Meets with managers individually to develop monthly and annual goals and objectives, and to review actual performance. Monitors the daily operating control (DOC), recommending improved courses of ac...

Recruiter Details Mohaneswara Reddy https://www.linkedin.com/in/mohaneswarareddy Role & responsibilities I. Finalise unique planner and monitor its implementation for planned preventive maintenance & instrument calibrations to achieve effective maintenance and adherence to standards Supervise the PPM/Calibration planner process by giving inputs to Section Heads, collating to prepare a common Unit plan and approve the planner for the Unit Oversee adherence to PPM Schedule by periodic reviews with section heads Monitor Good Engineering Practices are followed during Planned preventive activity, and at all other times, across Unit Understand QA and User feedback on Unit maintenance procedures an...

Position overview: The RFP Specialist will play a crucial role in supporting NetCom Learning s efforts to secure business through high-quality Request for Proposal (RFP) responses in India, UAE, and US markets. This position requires an individual with excellent organizational skills, attention to detail, and the ability to work cross-functionally to manage the RFP response process from end to end. You will collaborate closely with internal stakeholders, including Solution Architects, Sales, Legal, Finance, and Marketing teams, to deliver compelling and compliant proposals that meet the client s requirements and highlight NetCom Learning s offerings.. Key Responsibilities: Content Developmen...

Position overview: The RFP Specialist will play a crucial role in supporting NetCom Learning s efforts to secure business through high-quality Request for Proposal (RFP) responses in India, UAE, and US markets. This position requires an individual with excellent organizational skills, attention to detail, and the ability to work cross-functionally to manage the RFP response process from end to end. You will collaborate closely with internal stakeholders, including Solution Architects, Sales, Legal, Finance, and Marketing teams, to deliver compelling and compliant proposals that meet the client s requirements and highlight NetCom Learning s offerings.. Key Responsibilities: Content Developmen...

Position overview: The RFP Specialist will play a crucial role in supporting NetCom Learning s efforts to secure business through high-quality Request for Proposal (RFP) responses in India, UAE, and US markets. This position requires an individual with excellent organizational skills, attention to detail, and the ability to work cross-functionally to manage the RFP response process from end to end. You will collaborate closely with internal stakeholders, including Solution Architects, Sales, Legal, Finance, and Marketing teams, to deliver compelling and compliant proposals that meet the client s requirements and highlight NetCom Learning s offerings.. Key Responsibilities: Content Developmen...

Role & responsibilities Manage relationships with existing clients to increase wallet share and cross-sell products. Identify new business opportunities through referrals, networking, and market research. Develop and execute sales strategies to achieve targets for Retail Assets, CASA, and Current Account Sales. Collaborate with internal teams to resolve customer issues and improve overall service quality. Analyze market trends and competitor activity to stay ahead in the competitive banking landscape. Preferred candidate profile 1-5 years of experience in Banking Sales or related field (preferably in Emerging Corporates). Strong understanding of Banking Products, Banking Sector, and Retail A...

Managing specified Customer Service processes/teams Facilitate strategic decisions for process Plan, allocate, control processes & resources to ensure quality delivery Implementation of statistical tools for analysis Achieve productivity improvements Annual bonus Provident fund Health insurance Office cab/shuttle

The Sourcing Manager is responsible for all business-related activities that Amdocs performs with its suppliers that are under his / her responsibility in order to optimize costs and savings. All you need is... Key responsibilities Perform all Software procurement and contracting activities including pre-qualification of suppliers, tender management, negotiation, and closure of contracts to obtain optimal total cost of ownership (cost, service, quality). Work closely with all Amdocs units to fully understand their needs from Procurement. Develop expert knowledge in the relevant procurement category center and work to implement the global category strategy and guidelines. Develop and maintain...

The Sourcing Manager is responsible for all business-related activities that Amdocs performs with its suppliers that are under his / her responsibility in order to optimize costs and savings. What will your job look like? You will perform all procurement and contracting activities including pre-qualification of suppliers, tender management, negotiation and closure of contracts to obtain optimal total cost of ownership (cost, service, quality). You will work closely with all Amdocs units in order to fully understand their needs from Procurement. You will develop expert knowledge in the relevant procurement category center and work to implement the global category strategy and guidelines. You ...