1048 Service Quality Jobs - Page 36

Job Summary As a Hardware Asset Management Engineer, you will play a crucial role in managing our organization s hardware assets throughout their lifecycle. Your responsibilities will include conducting room audits, overseeing inventory management, and ensuring proper asset decommissioning in preparation for disposal. You ll collaborate with cross-functional teams to maintain accurate records, optimize asset utilization, and enhance security protocols. Requirements Hardware Inventory Management ensuring stock levels are constantly monitored. Hardware request and receipt through our internal ordering system. Actively monitoring the ticket queue and managing requests through to completion. Housekeeping on IT rooms. Supporting events like annual Power down - post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam). Supports hardware decommissioning events. Supports Business moves / changes - ensure involvement in early stages of planning. Managing escalations through to conclusion. Manage client expectations. Setup and installation of Temporary training rooms / Office wide events Expo s. Comms room patching. Supports work from home hardware requests. Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to. Manage own workload to ensure that assigned activities are completed within targets defined within SLA s/OLA s. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results. Perform basic troubleshooting, system upgrades and replacements for employees. Deploy equipment for new hires and refreshes and collect equipment from offboarded employees. Evaluate user requests and requirements and recommend effective technological solutions. Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals. Will be required to work outside business hours and participate in additional weekend work. Image/re-image computers, configure IP phones and mobile phones. Qualification Technology Bachelor s degree Experience in hardware asset management, inventory control, or related roles. Familiarity with asset management software and tools. Strong attention to detail and organizational skills. Knowledge of data security practices during asset decommissioning. Experience in a similar role 3-4 years of relevant experience

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The Training Administrator Analyst will interact with client resources via email, phone call, instant messaging, etc. and will open a new case or search for an existing case to update in the Workday system (or other system of record).Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for HR Experience a plusProblem Solving Service Quality ManagementWorkday or Learning Management System (LMS) Experience a plusMS Office Experience Strong MS Office and Excel skills with focus on data analyticsExperience with problem solving and issue resolutionEducation Equivalent Bachelor or GraduateExperience 2-3 yrs. business experience with similar background 2-3 yrs. Human Resource experience with similar backgroundExposure to BPO or call center industryResults & detail-orientedStrong communication/organizational skillsKnowledge/Skills Requirements:Good organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriateGood written and verbal skillsEnglish requiredProfessional QualitiesGood oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Roles and Responsibilities: Learning AdministrationLoad Curriculum rules into notification systemAdminister Course InformationRegister users for CourseManage RegistrationSupport Learning Delivery InquiriesAssist learners resolve overdue learning activities Qualification Any Graduation

Role: SOC Team Lead (US Shift 6:00 PM - 3:00 AM IST) Location: Kharadi, Pune Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living! As the SOC Team Lead, you will supervise the daily operations of a team focused on monitoring, detecting, and responding to cybersecurity threats. Acting as the liaison between tactical execution and strategic direction from Information Security leadership, you will also step in for the Global SOC Manager when needed. This role combines technical expertise and leadership to ensure effective operations, continuous improvement, and the development of junior team members. You will collaborate with the Global SOC Manager, IT and InfoSec teams, and external partners to drive operational excellence and enhance SOC capabilities, tools, and processes The working hours are Monday to Friday (6:00 PM - 3:00 AM IST). What will you be doing? Lead day-to-day SOC operations, including shift coordination, alert triage and issue, threat hunting, queue management, task assignment, and shift handovers; ensure continuous 24x7 service delivery through effective scheduling, workload balancing, and collaboration with management. Generate and review team performance metrics and contribute to operational reporting and service quality reviews. Act as technical lead during high-priority or complex security incidents, overseeing containment, eradication, and recovery efforts. Coordinate incident response and forensic activities with internal team members and external partners. Ensure alignment to incident response procedures and contribute to continuous process improvement. Provide mentorship, technical guidance, and coaching to SOC analysts and responders. Lead quality reviews of investigations, threat hunts, and incident documentation; identify skill gaps and support team development through training and knowledge-sharing initiatives. Contribute to the refinement and documentation of SOC processes, runbooks, and triage workflows. Support tuning and enhancement of detection tools such as SIEM, EDR, and XDR platforms. Collaborate with engineering teams to improve alert fidelity, log ingestion, and detection coverage. Support for internal and external audit activities such as SOX, ISO27001, ENS, FDA, or other frameworks, as well as reporting and disclosure requirements such as SEC 6K and 20F (including attribution analysis and aggregation analysis) and GDPR or equivalent privacy-related legislation. Write comprehensive reports, costed proposals, or other assessment-based findings, outcomes, and propositions for maturity and capability improvements to the security posture of S+N. What will you need to be successful? Education / Licenses / Certification: Bachelors or Masters degree in a relevant field (such as IT, Cybersecurity, Leadership, or Management) or equivalent experience. Desirable: CompTIA Security+, GCIA, GCIH, CISSP, CSOM, GIAC, or equivalent. Should have a minimum of 8+ years of demonstrable experience in Cybersecurity that must include experience in team leader or management roles, as well as security analyst and/or incident handler. The incumbent should be comfortable for working in US Shift- (6:00 PM - 3:00 AM IST) Experience with the security aspect of monitoring for threats against networks, operating systems, applications, and database technologies. Experience working with SIEM technology, preferably including both monitoring and engineering aspect. Strong analytical and problem-solving skills with a diligent approach. Solid understanding of MITRE ATT&CK, MITRE D3FEND, NIST CSFv2, and NIST SP800-61r2. Solid understanding of SIEM, EDR, and XDR technologies as well as the applied processes of continuous threat detection, proactive threat hunting (PEAK-ABLE), threat intelligence, and security incident response. Understanding of API security and AI security concepts (such as NIST AI RMF). Familiarity with AWS and Azure cloud technologies, CSPM, and cloud security standards (CSA or equivalent). Familiarity with the principles and good practices of digital forensics and the ability to effectively engage with, and assess the quality of work done by, external DFIR partners. Excellent written and oral communication skills, service attitude, and analytical approach to problem-solving. Ability to work independently without daily direction, balancing conflicting priorities, and optimally supervising and managing task completion to committed deadlines.

The Director of Human Resources operates the Human Resources functions in accordance to government policies, Hilton brand requirements and hotel related policies. This role works closely with the hotel General Managers and the Executive team to work out human capital strategy plans, build up effective performance evaluation systems, recognition programs and talent development methods to form a high performance team to achieve hotel business targets and improve employer brand. What will I be doing? As the Director of Human Resources, you will be responsible for performing the following tasks to the highest standards: Establish HR strategy plans and lead the HR team to achieve HR objectives based on the hotel s annual strategy plan. Adjust and improve the human capital plan and HR operations to support business requirements. Ensure that the department s activities are aligned with the corporate HR strategy, and that the hotel s actions have been implemented where appropriate. Establish, maintain and ensure adherence to all personnel-related policies and procedures. Work with the Executive team to establish and review hotel rules and regulations, being responsible for the related trainings, communication and execution. Support the financial objectives of the hotel through proper and efficient management. Prepare the annual HR budget and monthly rolling forecast, ensuring that the departments operational budget is strictly adhered to, all costs are controlled, and expenditures are properly approved. Propose effective performance evaluation systems and recognition programs to encourage team members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Fully in charge of all HR functions and departments daily operations and team management. Responsible for HR team member trainings and development, ensure that they work under the guidance of proper procedures. Create an open-door environment in the hotel to drive effective communication. Ensure that HR personnel provide the appropriate level of professionalism, courtesy and care to other team members (internal guests) and other visitors to the division. Assist and coach department heads to improve leadership skills in the department s team management. Ensure that team members follow all hotel, company and local rules, policies and regulations. Assist the department to manage team members, maintain a high standard of personal appearance and hygiene, adhering to hotel and department grooming standards. Represent the hotel in union negotiations and related activities, working closely with the regional HR team and the hotel Management team accordingly. Able to understand the market situation and take effective actions to make adjustments. Assist the General Manager to maintain a good relationship with the hotel owner. Oversee the hotels recruitment and selection process, providing department managers with effective and efficient recruitment solutions. Look for creative cooperation methods with different talent service channels to improve recruitment effectiveness and enhance hotel brand image. Work with the Operations department to maximize labor work efficiency, and control labor costs. Participate in outsourced labor contract signing procedures, assist the Operations department to monitor service quality and payment. Propose and implement the competitive compensation and benefits structure. Guide Learning & Development Managers to enhance training systems in the hotel, assisting to develop training skills of qualified department trainers and the managers. Periodically conduct talent reviews with managers and implement succession programs and high potential development plans. Guide and coach department managers to manage the team well, improving team performance and moral. Cultivate hotel and brand culture, unifying team member behaviors, procedures and policies, influencing the team with positive feedback. Ensure that the hotel is adheres to all company / hotel HR policies and procedures, including hygiene, safe and security policies. Ensure that team member facilities are maintained according to Hilton s high standards of operation. Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member kitchen and locker rooms. Supervise the Team Member Canteen Chef to operate the canteen kitchen, meeting related standards, good cost control, and serving a variety of high-quality food to team members. Manage the team member dormitory and create safe and secure living conditions for team members, implementing the dormitory check system and entertainment activities to encourage the THRIVE life for team members. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Director of Human Resources serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the atti

The Director of Human Resources operates the Human Resources functions in accordance to government policies, Hilton brand requirements and hotel related policies. This role works closely with the hotel General Managers and the Executive team to work out human capital strategy plans, build up effective performance evaluation systems, recognition programs and talent development methods to form a high performance team to achieve hotel business targets and improve employer brand. What will I be doing? As the Director of Human Resources, you will be responsible for performing the following tasks to the highest standards: Establish HR strategy plans and lead the HR team to achieve HR objectives based on the hotel s annual strategy plan. Adjust and improve the human capital plan and HR operations to support business requirements. Ensure that the department s activities are aligned with the corporate HR strategy, and that the hotel s actions have been implemented where appropriate. Establish, maintain and ensure adherence to all personnel-related policies and procedures. Work with the Executive team to establish and review hotel rules and regulations, being responsible for the related trainings, communication and execution. Support the financial objectives of the hotel through proper and efficient management. Prepare the annual HR budget and monthly rolling forecast, ensuring that the departments operational budget is strictly adhered to, all costs are controlled, and expenditures are properly approved. Propose effective performance evaluation systems and recognition programs to encourage team members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Fully in charge of all HR functions and departments daily operations and team management. Responsible for HR team member trainings and development, ensure that they work under the guidance of proper procedures. Create an open-door environment in the hotel to drive effective communication. Ensure that HR personnel provide the appropriate level of professionalism, courtesy and care to other team members (internal guests) and other visitors to the division. Assist and coach department heads to improve leadership skills in the department s team management. Ensure that team members follow all hotel, company and local rules, policies and regulations. Assist the department to manage team members, maintain a high standard of personal appearance and hygiene, adhering to hotel and department grooming standards. Represent the hotel in union negotiations and related activities, working closely with the regional HR team and the hotel Management team accordingly. Able to understand the market situation and take effective actions to make adjustments. Assist the General Manager to maintain a good relationship with the hotel owner. Oversee the hotels recruitment and selection process, providing department managers with effective and efficient recruitment solutions. Look for creative cooperation methods with different talent service channels to improve recruitment effectiveness and enhance hotel brand image. Work with the Operations department to maximize labor work efficiency, and control labor costs. Participate in outsourced labor contract signing procedures, assist the Operations department to monitor service quality and payment. Propose and implement the competitive compensation and benefits structure. Guide Learning & Development Managers to enhance training systems in the hotel, assisting to develop training skills of qualified department trainers and the managers. Periodically conduct talent reviews with managers and implement succession programs and high potential development plans. Guide and coach department managers to manage the team well, improving team performance and moral. Cultivate hotel and brand culture, unifying team member behaviors, procedures and policies, influencing the team with positive feedback. Ensure that the hotel is adheres to all company / hotel HR policies and procedures, including hygiene, safe and security policies. Ensure that team member facilities are maintained according to Hilton s high standards of operation. Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member kitchen and locker rooms. Supervise the Team Member Canteen Chef to operate the canteen kitchen, meeting related standards, good cost control, and serving a variety of high-quality food to team members. Manage the team member dormitory and create safe and secure living conditions for team members, implementing the dormitory check system and entertainment activities to encourage the THRIVE life for team members. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Director of Human Resources serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the atti

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Job Summary As a Hardware Asset Management Engineer, you will play a crucial role in managing our organization s hardware assets throughout their lifecycle. Your responsibilities will include conducting room audits, overseeing inventory management, and ensuring proper asset decommissioning in preparation for disposal. You ll collaborate with cross-functional teams to maintain accurate records, optimize asset utilization, and enhance security protocols. Requirements Hardware Inventory Management ensuring stock levels are constantly monitored. Hardware request and receipt through our internal ordering system. Actively monitoring the ticket queue and managing requests through to completion. Housekeeping on IT rooms. Supporting events like annual Power down - post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam). Supports hardware decommissioning events. Supports Business moves / changes - ensure involvement in early stages of planning. Managing escalations through to conclusion. Manage client expectations. Setup and installation of Temporary training rooms / Office wide events Expo s. Comms room patching. Supports work from home hardware requests. Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to. Manage own workload to ensure that assigned activities are completed within targets defined within SLA s/OLA s. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results. Perform basic troubleshooting, system upgrades and replacements for employees. Deploy equipment for new hires and refreshes and collect equipment from offboarded employees. Evaluate user requests and requirements and recommend effective technological solutions. Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals. Will be required to work outside business hours and participate in additional weekend work. Image/re-image computers, configure IP phones and mobile phones. Qualification Technology Bachelor s degree Experience in hardware asset management, inventory control, or related roles. Familiarity with asset management software and tools. Strong attention to detail and organizational skills. Knowledge of data security practices during asset decommissioning. Experience in a similar role 3-4 years of relevant experience

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Customer Fulfillment Network Commercial is part of GSG Group Servicing Corporate clients across the globe in maintain, modifying their corporate account hierarchies and ensuring best of class Customer service, quality focusing on first call resolution to all client Enquiries. This role involves interacting with corporate clients (Program Administrators, Account Managers) : Ensuring that metrics such as Quality, Compliance & Productivity are met Adherence to schedule (attendance, start/finish time, breaks) Take ownership of the email/issue and resolve to customer s expectations to deepen relationship and achieve highest level of customer satisfaction Understand, determine and anticipate customer needs and present solutions as appropriate Ensure all actions and requests are attended to within the service level agreements Escalate unresolved issues to senior representative or team leader Maintain a positive and effective work environment Observe privacy act at all times when dealing with customers. Actively uphold the blue box values by not engaging in acts that do not support our corporate objectives to improve all areas of the service profit chain. Support changes that will be implemented out of business needs, adjustments to company policies, process Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client Actively uphold the blue box values Minimum Qualifications: Should be self-driven and highly motivated Candidate must see work with primary sense of servicing our customers with first interaction resolution Should have niche communication skills both Oral and written Understand Amex values and business ethics Experience of Customer Service, Corporate Services and client management is preferred Preferred Qualifications Graduate in any stream from renowned University Strong organizational skills and ability to work as part of a team to achieve goals Proven experience with negotiating/problem solving Ability to work within a busy and demanding team environment Commitment to the highest level of customer service Analytical and problem-solving skills Ability to identify and act on issues which may impact this corporate client Ability to manage own priorities Strong knowledge of PC based software including MSOffice and Outlook

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure. Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, do preventive work to avoid future overdue with accounts that have a high exposure Provide functional expertise and ongoing support to operations and cross functional initiatives Handle maintenance related queries like balance, statement, APR and other maintenance requests with integrity & within specified timeframes Respond to all customer queries in a timely and comprehensive manner keeping Customer first ethos Deliver to the Colleagues, Customer and Shareholder metrics as per goals Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given Ensure adherence to quality and compliance guidelines Support any new initiatives in the directorate Balance customer interests with the interests of American Express Communicate effectively, oral and written to identify and document necessary information Minimum Qualifications Any Graduate, with minimum 2-3 Years of experience in back-end Operations Strong analytical skills with attention to detail Excellent verbal and written communication skills Strong problem-solving abilities and a customer-focused mindset Ability to work independently and as part of a team The American Express competencies that are relevant for this role Works well in teams and co-operates across departments Preferred Qualifications Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required Excellent customer service skills are a must, including superior written and verbal communications skills Proficient with Microsoft Excel and Word Good Presentation skills We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

To Assist in manage the operations of the Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level. To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) To discharge operational duties of the Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM), as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met Direct staff responsibilities as per current Organization Chart in Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM)] Strategy Manage teams in building a stronger relationship with our clients and customers. Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. To accelerate new generation of leaders. Manage all initiatives to get more fit and flexible in the way we work. Focus on proving that we are here for good. Business Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon; Initiating implementing service quality initiatives Uphold the values of the Group and company at all times. Key Responsibilities Processes Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified. Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms initiating corrective and preventive actions. Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager. Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same. People Talent - Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. - Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk. - Employ, engage and retain high quality people. - Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. - Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality. Risk Management - Responsible for the Audit and Risk Control Standard associated with Cash Services operations. - To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting. - To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting. - Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management - Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner Governance - Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This incudes compliance with local banking laws and anti-money - laundering regulations and guidelines. - Embed the Group s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture Establish and maintain close working relationship with appropriate persons in the Spoke countries, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner. Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i. e. Understanding the policy, reporting procedure and escalation procedure) Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates. Conforming and adhering to the Team s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports. Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately. Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department. Contribute towards the future strategic direction and process innovation of Payment by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes. Any ad-hoc roles changes will require Head of Department or Manager s approval before assuming new role temporarily or permanently in line with segregation of duties. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e. g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Other Responsibilities Embed Here for good and Group s brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [To assist the manager in ensuring consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment. Assisting the manager in leading the Cash Management Operations to achieve quality service by meeting the prescribed objectives and goals. Assist the Manager in overseeing the daily operations of the Payment team and contribute towards meeting the team s objectives. Manage staff individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates. Primarily process within the TAT agreed with CPC in the SLA and also other functions as requested by the Manager/ Head of Department. Ensure that the set productivity targets (efficiency, accuracy, etc. ), defect management and processing turnaround standards are achieved (within own area of responsibility). Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group. Verify transactions processed by Service Lead, Senior Global Operations Officer and Global Operations Officer and authorize those that fall within own-delegated release authority. Checking of and/or approving customer payment order against Payment system. Skills and Experience Manage Conduct Manage Risk Manage People Business Facilitation Manage Change Business Governance Support Management of Frontline Risk Strategy Business Model Service Delivery Operations Qualifications Academic or Professional Education/Qualifications; University educated Licenses and Certifications/accreditations; none additional Professional Memberships; relevant memberships to be agreed Bank training; none additional Languages; English About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 29277

TransUnions Job Applicant Privacy Notice What Well Bring: The TransUnion CIBIL Back Office Operations Representative SME will leverage their in-depth knowledge of consumer services to provide expert guidance on handling customer queries, requests, and complaints. They will work closely with various teams to improve processes, develop training materials, and ensure that customer interactions are handled efficiently and effectively. Provide Expertise: Offer expert knowledge and insights in consumer services, particularly in handling customer queries, requests, and complaints. Process Improvement: Identify areas for improvement in customer service processes and suggest actionable changes. Documentation: Assist in the development and review of project documentation, training content, and manuals to ensure accuracy and relevance. Training: Conduct training sessions, webinars, and workshops to enhance the team s knowledge and performance. Customer Interaction: Provide guidance on complex customer interactions and ensure that responses are accurate and timely. Research: Stay updated on industry trends and best practices to continuously improve service quality. Collaboration: Work with cross-functional teams to address customer needs and issues effectively. Quality Assurance: Review and approve content developed by others to ensure it meets quality standards. What Youll Bring: Key Responsibilities: Responsible to handle top priority escalation calls and any other request in real time Possess complete knowledge on Email Dispute operations process Responsible to adopt new process updates and cascade to the team Conduct team huddle on a regular interval Ensuring timely delivery of all the MIS reports required for the process team. Responsible to prepare the open volume and allocate cases to production users Ensures to publish daily productivity plan to the manager. Ensures to be part of Calibration call which conducting by QA team and responsible to provide corrective action plan if any Adhere on the IT team downtime activity and perform UAT testing Accountability to escalate if any production application issues with IT team as well as management team Ensures to publish the agreed Operation dashboards to the Senior management team. Ensures to review all the RCA emails and perform CAPA for the process. Extended support to manage the BAU if required apart from the shift timings. Analytical Skills : Ability to analyze data and identify trends to improve service quality. Leadership : Strong leadership and mentorship abilities to guide and support team members. Adaptability: Ability to adapt to changing customer needs and industry trends. Impact Youll Make: Knowledge, skills and abilities (KSA s) Minimum Graduate degree in any stream Must have 3-7 years of experience in Operations or the BFSI industry (Preferrable) Excellent communication skills English (Verbal Written) Added advantage over spoken Hindi, able to read and comprehend consumer complaints in Hindi Able to work in fast-paced energy, flexible and should be able to handle workload Should have handled escalation/complaint desk related to banking or insurance products Strong Customer centric service attitude, analytical, and creative problem-solving skills are required Experience in Credit Bureaus would be preferred Strong Team player Good knowledge of MS - office Flexible towards weekend working as 6th day to manage the BAU. This role is pivotal in enhancing customer satisfaction and ensuring that the organization s consumer service standards are met and exceeded. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment. TransUnion Job Title Rep II, Business Operations

Job Track Description: Requires broad technical expertise and industry knowledge. Is accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Comprehensive understanding of a range of processes, procedures, systems and concepts in own field. Business Expertise Understands how to coordinate efforts across teams to achieve goals. Impact Impacts a team, by example, through the quality service and information provided. Leadership Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress) Problem Solving Solves problems and evaluates possible solutions using technical experience and precedents. Interpersonal Skills Uses tact to exchange ideas and information concisely and rationally. Responsibility Statements Supervises the day-to-day activity of the Benefits and Human Resource Administration department. Ensures on-going performance, meets established guidelines, provides coaching and feedback, and conducts annual performance reviews. Facilitates resolutions to complex problems and escalations. Ensures all levels of service are met as per client expectations. Ensures appropriate staffing levels and facilitates the allocation of work. Interfaces with the client to identify and resolve on-going issues. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Suggests work procedure and practice enhancements to improve efficiency. Leadership Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Answers telephone, e-mail, or chat queries related to HR following client policies and procedures. Resolves telephone and chat inquiries quickly. Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies. Investigates any issues raised by the client's employees related to incorrect payments/incorrect records. Provides information to employees and HR on matters pertaining to personnel forms and records. Initiates appropriate actions as required by HR or employee. Advises on benefit plan options. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Uses existing procedures to solve standard problems without supervisory approval. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Manages client employee data for recruitment records of potential employees, online tests, and travel expenses. Coordinates logistics for recruiting events with vendors and prepares event reports. Administers pre-employment screening checks in collaboration with other departments and vendors. Ensures proper paperwork for new candidates, including medical and fit reports. Ensures new hires have required information and instruction in preparation for their first day of work. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field. Business Expertise Understands how to coordinate efforts across teams to achieve goals. Impact Impacts a team, by example, through the quality service and information provided. Leadership Provides day to day supervision to a team. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress) Problem Solving Solves problems and evaluates possible solutions using technical experience and precedents. Interpersonal Skills Uses tact to exchange ideas and information concisely and rationally. Responsibility Statements Provides daily direction to employees so that Accounting services operations are performed to standards. Reviews expenditure expense/payment/outstanding reports for proper authorization and precision. Serves as point of contact and a mentor for resolving complicated issues related to accounting. Ensures delivery within the given timeframe and quality parameters. Tracks project metrics and employee performance records and provides feedback. Handles people management responsibilities of assigned reporters. Assists managers in any departmental initiatives and process improvement discussions. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has a developed proficiency of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership Provides guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Responsible for RFQ management buying activities, negotiation, exception management, quality control, and vendor relations. Assists Project Team Lead to identify process gaps, improvement, and any other ancillary tasks as project support. Ensures integrity of the entire sourcing process through the proper approval process. Assists the Project Team Lead in preparation and assignment of open un-reconciled item to the reviewers. Provides real-time suggestions to bring accuracy and efficiency. Provides feedback to reviewers on errors and training. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced, specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Suggests enhancements to work procedures and practices to improve efficiency. Leadership Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Uses tact and diplomacy when dealing with others. Responsibility Statements Supports emergency procurement processes as needed by the client. Monitors open requisitions, expedite, and closeout before turnaround. Works with stakeholders to ensure proper recommendation and documentation is received for the procurement process. Assists Team Leaders in extracting data for dashboard on process and reconciliation metrics. Provides supporting records and documentation to assist with audits. Ensures that adequate and updated process documentation and desktop procedures exist and are utilized. Contributes towards quality efforts and guides the quality verifiers team. Participates in first-level tasks and quality check tasks. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Delivery Excellence Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delivery of large, complex projects by utilizing appropriate frameworks and collaborating with sponsors to effectively manage scope and risk. Your typical day will involve driving profitability and ensuring continued success by overseeing service quality and cost management. You will measure and communicate progress to leadership within committed time frames while proactively supporting sales through innovative solutions and a commitment to delivery excellence. This role requires a strategic mindset and the ability to engage with various stakeholders to achieve project goals and objectives. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate workshops and meetings to gather requirements and align project objectives.- Mentor junior professionals to enhance their skills and knowledge in project delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Delivery Excellence.- Strong project management skills with a focus on delivering results.- Excellent communication and interpersonal skills to engage with stakeholders.- Ability to analyze complex problems and develop effective solutions.- Experience in risk management and mitigation strategies. Additional Information:- The candidate should have minimum 15 years of experience in Delivery Excellence.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Governance Risk Compliance (GRC) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delivery of large, complex projects using appropriate frameworks, collaborate with sponsors to manage scope and risk, drive profitability and continued success, measure and communicate progress to leadership, and support sales through innovative solutions and delivery excellence. Key Responsibilities:Delivery Assurance specialists work with the service delivery organization and other compliance related functions to help1:Perform and supervise audits/reviews to assess risks in IO service environment2:Manage risk in service delivery to an acceptable level2:Increase the level of awareness of and compliance with policy/process related matters3:Support successful completion of various external compliance certification programs/internal compliance assessments4:Introduce continual improvement including lessons learned from matters requiring intervention.5:This successful candidate for this role will be a member of a dedicated team operating a Controls and Compliance function, which will perform audit style reviews of IO Services outsourcing engagements covering compliance matters and operational service management and service delivery good practice. Technical Experience:1:Minimum three to four years experience in Auditing principles and practices2:Minimum three to four years experience in Infrastructure Services3:Contract Management / Service Reporting4:Risk management or assessment5:Stakeholder management6:Good to have Certifications-CISA/ISO-27001 Lead Auditor/ITIL certification/PPSM and awareness of ISO 20000/CRISC/CISSP/CISM/CIPM/CIPT/CIPP/SOC1/SOC2 awareness, BCM ISO 223001 Professional Attributes:1:Good communication2:Teamwork3:Problem Solving Capabilities4:Work Planning and Management 5:Quick Learner6:Eager to take on responsible task7:Dedicated and Focused Educational Qualification:1:MBA-Information Security/ IT2:BE/B-Tech with CS/IT/related domain3:BSc- IT Additional Information:(i.e., travel, overtime %):1:Occasional within country travel 2:Flexibility in working hours Qualification 15 years full time education

Supervisor Housekeeping 2-4 Years Full-time Leh, Ladakh Job Summary: We are looking for a meticulous and proactive Housekeeping Supervisor to lead and manage our housekeeping team. The ideal candidate will be responsible for overseeing daily housekeeping operations, ensuring cleanliness and maintenance of guest rooms and public areas, and maintaining high standards of service quality. Key responsibilities include supervising housekeeping staff, coordinating room assignments, conducting inspections, managing inventory, and ensuring adherence to health and safety regulations. The role requires strong leadership, attention to detail, excellent communication skills, and the ability to deliver exceptional guest experiences in a luxury setting. Or share with someone awesome Share

Respond to customer inquiries and provide exceptional support via phone, email, and chat. Assist customers with product information, order status, and issue resolution. Ensure customer satisfaction and maintain a high level of service quality.

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance over long tenures. o Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. o Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties o Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems o Exceed service quality standards and strive for continuous process improvement o Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. o Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. o Enable quick turnaround time of credit lending proposals for the mortgage business comprising of loan against property, and home loan business in close liaison with the sales team. o Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. o Facilitate critical review and documentation of the proposals and effectively monitor the client collateral creditworthiness from the pre sanction to post disbursement phase undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal documentation norms policies o Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. o Follow up and ensure recovery of quick mortality cases between 12 -18 MOV. Qualification : Graduate, Masters/Post Graduate Certifications : CA/MBA (Preferable)

To underwrite and manage the portfolio in assigned branch/location. 1. Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. 2. Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. 3. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. 4. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. 5. Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. 6. Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties 7. Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems 8. Exceed service quality standards and strive for continuous process improvement 9. Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. 10. Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. 11. Enable quick turnaround time of credit lending proposals for the business in close liaison with the sales team. 12. Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. 13. Facilitate critical review and documentation of the proposals and effectively monitor the client & collateral creditworthiness from the pre sanction to post disbursement phase & undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal & documentation norms & policies 14. Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. MBA/PGDBA/PGPM or Equivalent in finance

Preferred Education: Graduate Preferred Professional experience: Our Mission To provide quality care with efficiency and highest safety standards by using cutting edge technology, human capital and seamless service. Our Vision To become a trusted and respected healthcare service provider and improve people s lives through quality, service excellence and innovation. Our Values Ownership Integrity Team Work Excellence Job Description: Respond To All Billing Queries Deal with Patient Complaints related to Billing. Supervise the work done by the billing and front office Staff. Follow up the pending IP bills. Take care of & administer IP Bills Handle petty cash Process Responsibilities: To ensure the Billing process is carried out error free thereby ensure patient satisfaction To Support the entire Billing Processes for the Self/credit pay for IP. Preparation and Maintenance of Billing updates and Month end review files. Monitoring the work progress closely in order to solve the pending issues. Conducting Random Audits of the finalized bills and collections. Daily collections to be handed over to the accounts department on daily basis. Bills (Accounts copies) to be handed over to accounts department on daily basis. Handling all queries, related to final bill. Cancellation of bills related to IP bills. Counselling the patients before admission and collecting the advance for surgery To monitor the OT clearance and intimate to the Operation theatre accordingly. Follow-up with patients attender on a daily basis to clear the outstanding amount. Adding new investigations / profiles in HIS. Billing clearance will be given to theatre in charges upon request to proceed for surgery. Attending and replying for the audit related queries. Maintaining healthy ratio of discount %. Supplementary Position Guidelines: Position Reports to : Head of the Department Additional Description Employee: (Signature) Date: Human Resource Department: (Signature) Date:

Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience Education Minimum education qualification - 12th / Diploma +

We are looking for a proven leader with experience in managing large-scale, multifunctional teams and driving global business outcomes. Success in this role will hinge on strategic vision, operational excellence, and the ability to foster a culture of innovation and collaboration. Who are You The Manager of the Global IT Delivery Center will help shape and execute the vision and growth strategy in collaboration with key stakeholders. Requirements and Responsibilities In detail, the Manager of the Global IT Delivery Center will have the following responsibilities: Operational Management Oversee day-to-day operations of the GITDC, ensuring efficiency, quality, and timeliness in service delivery. Establish and track key performance indicators (KPIs) to measure the centers success and implement improvement strategies as needed. Manage budgets, ensuring cost-effectiveness without compromising service quality. Manage vendor relationships, agreements and performance Strategic Leadership Develop and execute the strategic vision for the GITDC in alignment with the Group Digital s global goals. Act as the primary point of contact for senior leadership, providing regular updates on the GITDC s performance and value delivery. Drive initiatives to expand the centers capabilities and services, ensuring alignment with global business needs. Site Leadership Primary site contact for leadership inquiries and decisions. Advocate for site interests in the India Leadership Forum. Final decision-maker for site matters, aligning with local and global leaders. Ensure seamless support with Finance, HR, Admin, Legal, Sales, Marketing, and Operations. Develop and implement engagement strategies with HR and Admin. Stakeholder Engagement Build and maintain strong relationships with global business leaders, acting as a trusted advisor to understand and meet their needs. Ensure seamless communication and collaboration across geographies and time zones. Talent Development and Culture Building Attract, retain, and develop top talent across diverse skill sets. People management - lead, motivate and develop staff and its competence. Foster a high-performance culture emphasizing collaboration, innovation, and employee well-being. Implement robust training and development programs to enhance the capabilities of the workforce. Innovation and Process Excellence Promote a culture of continuous improvement, leveraging technology and best practices to optimize processes. Drive the adoption of emerging technologies and data-driven decision-making to enhance the GITDCs efficiency and effectiveness. Market Insights and Competitiveness Stay updated on industry trends and competitor strategies to maintain the GITDCs competitive edge. Proactively recommend and implement changes to stay ahead in a dynamic market environment. Governance and Compliance Ensure that the GITDC adheres to all corporate policies, ethical guidelines, and local legal requirements. Identify and mitigate risks, ensuring compliance with all relevant regulations and standards. Lead audits and compliance initiatives, ensuring transparency and accountability. Workplace Hierarchy The position is located at the Alfa Laval s The Hive Site in Pune, India. The position reports to the Head of Platform Governance, based in Lund, Sweden. Candidate Profile : You will have 12-15 years of relevant experience, with at least 3-5 years in a similar role. Result orientation, influence impact Empowerment accountability Team spirit, building relationships, and collective accountability, thrive in multicultural environment Excellent people management skills Business and financial acumen Ability to drive actions and behavior in accordance with the company values Global mindset - excellent cultural knowledge and understanding Entrepreneurial and innovative mindset with the ability to develop and implement strategies adaptable to dynamic business environments Dynamic, initiative-driven, persistent, reliable and goal-oriented Excellent communication skills in the English language, both oral and written. Knowledge of Hindi and other local Indian languages will be an advantage. Personal Background : Business person with ability to grow the Global IT Delivery Center into future needs of Alfa Laval in IT and possibly other disciplines (HR, Finance etc.) Demonstrated international experience, preferably in managing delivery of services. Documented management experience from the IT-industry, Shared Service function or similar will be an advantage Able to work in a multicultural environment and prepared to travel abroad. Perks Benefits: Health Wellness: Comprehensive family medical coverage Wellness programs and resources, and discounted gym memberships. Preventive Health Care for employees. Financial Benefits: Competitive salary with opportunities for allowances. Retirement savings plan with NPS. Paid Time Off: Generous vacation, personal, and sick leave.