3022 Service Quality Jobs - Page 38

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks su...

About The 1% Club: Our exclusive members-only community is designed with a clear purpose: to guide individuals towards achieving financial freedom and reaching the top 1%. We firmly believe that Indias financial services sector is underutilized, and our core strategy revolves around raising awareness through targeted content creation, effectively channeling a high-intent audience towards financial services. As members of our community, our primary commitment shifts towards empowering individuals to embrace the all-encompassing lifestyle enjoyed by the top 1%. This entails: 1. Enhancing their financial returns. 2. Unlocking their full earning potential. 3. Cultivating a robust network of conn...

Job Purpose: To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and professional manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM s, FA s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer delight. 2) Job Context & Major Challenges: ...

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

Job Role: Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working...

Role: Relationship Officer- SBE Grade- E0 Job Description Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Wo...

Role: Relationship Officer- SBE Grade- E0 Job Description Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Wo...

Position : Sigma Account Service - Location : Mumbai BKC Handling Account Opening, Account maintenance, Term deposit requests, CMS setup documentation (new clients/modification for existing clients), Escrow accounts creation, handling CMS client queries etc., through client interaction Ensuring delivery of quality service to clients Ensuring customer requests/queries are attended to and resolved within TAT Coordination with stakeholders like RPC, CMS Setup, CMS Ops, PSM, RM, LCC, BSG, IT etc. to speed up customer requests and resolve issues Additional Skill Set Required: Should have knowledge about Nodal Account/ Escrow Account Ability to work under pressure in a dynamic environment Should h...

Service Desk Lead Hyderabad About the role In this position, you are responsible for leading a team of service desk agents based in Hyderabad , which provides services for internal and external customers. As part of the global ContactOne organization , you foster empowerment and self- organization in your team , you help the m overcome blockers and you drive alignment and collaboration with the other Service Desk team , product and expert teams in ContactOne . Lead the Hyderabad based ContactOne Service Desk team, which is part of a global "follow-the-sun" service desk providing 24/7 services. You are accountable for the positive customer experience while maintaining cost-effectiveness. Ensu...

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers Job Summary: Looking for an experienced and detail-oriented Senior Accounts Payable Helpdesk Specialist to join our finance department. The ideal candidate will oversee the accounts payable helpdesk, manage complex inquiries, and ensur...

In the Role you get: - Hands on experience in WebRTC & Full Stack Developer - WebRTC, Node JS, React JS - 1-3 years of technical experience in WebRTC - Hands-on experience in WebRTC & Full Stack Developer - Hands-on experience delivering microservices based architectures and design - Cloud Native (specifically good experience designing 12-factor apps). - In depth understanding of Contract first/API first design and delivery experience. Strong experience in API design (OAS, middleware, external vs internal facing, etc.) - Define Sutherland s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback. Work towards common goa...

The Guest Services Team Leader is responsible for overseeing the day-to-day operations of the telephone and guest service center team, ensuring all guest calls, requests, and communications are handled promptly, professionally, and courteously. The role ensures seamless coordination between departments, timely guest assistance, and maintenance of service standards in line with brand expectations. Operational Responsibilities Supervise daily operations of the Guest Service Centre (GSC) / Telephone Operations to ensure all calls, requests, and inquiries are handled efficiently and courteously. Monitor call handling performance, ensuring accuracy, tone, and brand-appropriate communication at al...

Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met Review, analyze and suggest improvement of work flow and standards at the Front Desk Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates Communicate with Front Office Manager on all matters regarding guest services & hotel operations Ensure documentation of all guest related issues using the logbook Sign media and supervise shift handover procedures Coordinate and communicate with other hotel departments as required regarding general administration and operations issues Provide management presence at all times by assistin...

We are seeking a dynamic and customer-focused F&B Executive to join our team Grand Mercure Mysore in Mysuru, India. As an F&B Executive, you will play a crucial role in overseeing and optimizing our food and beverage operations, ensuring exceptional guest experiences, and driving operational excellence. Manage and coordinate all aspects of food and beverage operations across our outlets Develop and implement innovative strategies to enhance guest satisfaction and increase revenue Oversee menu planning, pricing, and cost control measures to maximize profitability Ensure compliance with food safety regulations and maintain high standards of hygiene and cleanliness Train, mentor, and motivate F...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such a Paym...

About The Role Project Role Delivery Lead Project Role Description Lead end-to-end delivery, or a defined component of a contract to meet operational, contractual, and financial commitments. Ensure service quality and efficiency. Manage delivery outcomes and identify opportunities for follow-on work through up-selling or cross-selling. Must have skills SAP ABAP Development for HANA Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Delivery Lead, you will oversee the complete delivery process, ensuring that all operational, contractual, and financial commitments are met. Your typical day will involve coordi...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary We are seeking a detail-oriented and proactive Incident Manager with strong expertise in Incident Management and a secondary focus on Problem Management. ...

About The Role Project Role Operations Engineer Project Role Description Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills Cloud Contact Center Operations Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing ...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infr...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Change Management Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary We are hiring a senior Change & Release Manager (812 years) to oversee enterprise-wide change and release processes, integrating Major Incident and Problem Management. Th...

Main Duties: Administration : Ensure that guests have service up to standards as of Novotel. Customer Service : Ensure that guests have service up to standards as of Novotel. Financial:. Responsible for all food product related cost. . Operational: Ensures that all work stations at the beginning and end of each shift are adequately set up or broken down for the respective meal period. Constantly spot checks food and quality service during all meal periods and ensure the food served meet portion control and quality standards. Performs as expediter during peak meal periods. Supervises and assist in food production. Assists in training and development of associates. Expected to carry out all re...

JD No. SM-TL Role Shift In Charge Position/ Designation Team Leader- Operations Reporting to Assistant Manager Position Statement / Purpose: A team leader is someone who provides direction, instructions and guidance to his team, for the purpose of achieving BU goal and SLA s. An effective leader will know his team member s strengths, weaknesses and motivations. Key Deliverables (Key Result Areas): Stakeholder Management Communication Skills Client-facing skills Problem Solving Skills Ability to work as one team Adaptability Work under pressure Team Management Key Responsibilities (Job Description): Project Management - Knowledge of Project life cycle and implementation skills. Stakeholder Ma...

RESPONSIBILITIES: Lead and manage run operations for portfolio of applications: Periodic weekly / monthly review of state of operations with key business stakeholders Provide expertise to support sites on new topics / new processes deployment Perform Rex (lessons learned) to ensure that Core Model is applied in deployed sites Ensure operations of all applications are as per SLAs Participate and lead any P1/P2 incidents pertaining to applications in production Working with operations team and suppliers implement actions to continuously improve performance of applications Guide, support and mentor the ServiceNow team, providing new opportunities to grow, get exposed to stakeholders and learn c...

The opportunity: Providing Financial Planning and Controlling expertise to the organization by compiling and analyzing metrics, finding trends and problems, communicating information to relevant groups, and recommending actions to improve financial performance. How youll make an impact: Perform analysis of business performance versus budget and forecast. Perform benchmarking of key performance indicators with external and internal peers. Business partnering with Local controllers to understand and analyze the drivers of financial performance and identify trends; propose value add. Good knowledge in handling Products/Projects/Service business scenarios (archetype MTO/MTS/ETO/I2R) Good knowled...

As the Service Operations Manager at the branch, your role involves overseeing the service operations for Acer and HP brands. Your responsibilities include: - Managing both warranty and out-of-warranty service processes for Acer and HP, ensuring compliance with brand-specific policies and documentation requirements. - Coordinating the allocation of daily service calls to field engineers based on skill set, availability, and location. - Participating in Acer and HP review meetings, providing updates on open calls, service performance, and improvement actions. - Providing technical support to engineers for fault diagnosis, escalation handling, and part compatibility verification. - Tracking an...