1048 Service Quality Jobs - Page 38

Overview To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboarding of new clients and ensuring the effective and timely implementation of client change requests Contribute to project work to improve service quality e.g. system implementations, automation Build and maintain effective relationships with internal stakeholders Regularly review processes and procedures with a view to implementing efficiency and accuracy improvements Operational Management Accurately prepare and review unit prices for managed investment funds, private equity funds and listed investment companies Produce and review Gross Asset Value (GAV) and Net Asset Value (NAV) including unit pricing calculation for NAV Reconcile cash records, positions and trades to the custodian/ PB Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements Prepare periodic reports to fund managers, their clients, and asset consultants Ensure timely delivery of various reporting requirements to the Sydney team Preparation of reconciled month end portfolios for accountants to complete unit pricing Preparation of periodic reports to fund managers, their clients, and asset consultants Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements People Leadership Partner effectively with cross functional teams, including offshore counterparts, ensuring clear communication and knowledge sharing Provide support, review and preparation of Investment Operations daily deliverables Collaborate closely with the team and the broader organisation to achieve shared goals, treating all colleagues and clients as valued partners Governance Risk Ongoing monitoring and improvement of risk and compliance controls. Post trade compliance monitoring Liaising with financial reporting team to answer audit queries. Adopt a risk management culture, and effectively limit risk exposure to MUFG Corporate Markets with strategies to mitigate risk The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience Personal Attributes 3+ years registry experience in a custody, fund administrator or fund manager environment within a high volume, client focused working environment Tertiary degree in relevant field such as Finance, Accounting or Commerce is required Strong technical knowledge in financial markets including investment products, markets and securities Process expert knowledge in the investment process and trading instruments across various asset classes Comprehensive understanding of performance measurement, attribution analysis, and risk assessment models for evaluating investment outcomes. Skilled in problem solving and implementing practical solutions Proactively responds and adapts to change - supports and influences strategies to enable business transformation and enhancement Excellent written verbal communication to engage with people at all levels of the organisation and build strong relationships and trust with clients and internal stakeholders Excellent organization skill - ability to multi-task in a high-pressure environment Attention to detail - ensures accuracy and efficiency of daily tasks and high personal standards in all work areas Takes ownership and pride of quality of work delivered to ensure exceptional client focussed approach Overview To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboarding of new clients and ensuring the effective and timely implementation of client change requests Contribute to project work to improve service quality e.g. system implementations, automation Build and maintain effective relationships with internal stakeholders Regularly review processes and procedures with a view to implementing efficiency and accuracy improvements Operational Management Accurately prepare and review unit prices for managed investment funds, private equity funds and listed investment companies Produce and review Gross Asset Value (GAV) and Net Asset Value (NAV) including unit pricing calculation for NAV Reconcile cash records, positions and trades to the custodian/ PB Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements Prepare periodic reports to fund managers, their clients, and asset consultants Ensure timely delivery of various reporting requirements to the Sydney team Preparation of reconciled month end portfolios for accountants to complete unit pricing Preparation of periodic reports to fund managers, their clients, and asset consultants Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements People Leadership Partner effectively with cross functional teams, including offshore counterparts, ensuring clear communication and knowledge sharing Provide support, review and preparation of Investment Operations daily deliverables Collaborate closely with the team and the broader organisation to achieve shared goals, treating all colleagues and clients as valued partners Governance Risk Ongoing monitoring and improvement of risk and compliance controls. Post trade compliance monitoring Liaising with financial reporting team to answer audit queries. Adopt a risk management culture, and effectively limit risk exposure to MUFG Corporate Markets with strategies to mitigate risk The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience Personal Attributes 3+ years registry experience in a custody, fund administrator or fund manager environment within a high volume, client focused working environment Tertiary degree in relevant field such as Finance, Accounting or Commerce is required Strong technical knowledge in financial markets including investment products, markets and securities Process expert knowledge in the investment process and trading instruments across various asset classes Comprehensive understanding of performance measurement, attribution analysis, and risk assessment models for evaluating investment outcomes. Skilled in problem solving and implementing practical solutions Proactively responds and adapts to change - supports and influences strategies to enable business transformation and enhancement Excellent written verbal communication to engage with people at all levels of the organisation and build strong relationships and trust with clients and internal stakeholders Excellent organization skill - ability to multi-task in a high-pressure environment Attention to detail - ensures accuracy and efficiency of daily tasks and high personal standards in all work areas Takes ownership and pride of quality of work delivered to ensure exceptional client focussed approach

Overview To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboarding of new clients and ensuring the effective and timely implementation of client change requests Contribute to project work to improve service quality e.g. system implementations, automation Build and maintain effective relationships with stakeholders such as wholesale and retail clients, custodians, fund managers and brokers Regularly review processes and procedures with a view to implementing efficiency and accuracy improvements Operational Management Accurately prepare and review unit prices for managed investment funds, private equity funds and listed investment companies Produce and review Gross Asset Value (GAV) and Net Asset Value (NAV) including unit pricing calculation for NAV Reconcile cash records, positions and trades to the custodian/ PB Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements Prepare periodic reports to fund managers, their clients, and asset consultants Ensure timely delivery of various reporting requirements to fund managers Preparation of reconciled month end portfolios for accountants to complete unit pricing Preparation of periodic reports to fund managers, their clients, and asset consultants Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements People Leadership Partner effectively with cross functional teams, including Australian teams, ensuring clear communication and knowledge sharing Provide support, review and preparation of Investment Operations daily deliverables Collaborate closely with the team and the broader organisation to achieve shared goals, treating all colleagues and clients as valued partners Governance Risk Ongoing monitoring and improvement of risk and compliance controls. Post trade compliance monitoring Adopt a risk management culture, and effectively limit risk exposure to MUFG Corporate Markets with strategies to mitigate risk The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience Personal Attributes 2+ years registry experience in a custody, fund administrator or fund manager environment within a high volume, client focused working environment Tertiary degree in relevant field such as Finance, Accounting or Commerce is required Strong technical knowledge in financial markets including investment products, markets and securities Process expert knowledge in the investment process and trading instruments across various asset classes Comprehensive understanding of performance measurement, attribution analysis, and risk assessment models for evaluating investment outcomes. Skilled in problem solving and implementing practical solutions Proactively responds and adapts to change - supports and influences strategies to enable business transformation and enhancement Excellent written verbal communication to engage with people at all levels of the organisation and build strong relationships and trust with clients and internal stakeholders Excellent organization skill - ability to multi-task in a high-pressure environment Attention to detail - ensures accuracy and efficiency of daily tasks and high personal standards in all work areas Takes ownership and pride of quality of work delivered to ensure exceptional client focussed approach Overview To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboarding of new clients and ensuring the effective and timely implementation of client change requests Contribute to project work to improve service quality e.g. system implementations, automation Build and maintain effective relationships with stakeholders such as wholesale and retail clients, custodians, fund managers and brokers Regularly review processes and procedures with a view to implementing efficiency and accuracy improvements Operational Management Accurately prepare and review unit prices for managed investment funds, private equity funds and listed investment companies Produce and review Gross Asset Value (GAV) and Net Asset Value (NAV) including unit pricing calculation for NAV Reconcile cash records, positions and trades to the custodian/ PB Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements Prepare periodic reports to fund managers, their clients, and asset consultants Ensure timely delivery of various reporting requirements to fund managers Preparation of reconciled month end portfolios for accountants to complete unit pricing Preparation of periodic reports to fund managers, their clients, and asset consultants Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements People Leadership Partner effectively with cross functional teams, including Australian teams, ensuring clear communication and knowledge sharing Provide support, review and preparation of Investment Operations daily deliverables Collaborate closely with the team and the broader organisation to achieve shared goals, treating all colleagues and clients as valued partners Governance Risk Ongoing monitoring and improvement of risk and compliance controls. Post trade compliance monitoring Adopt a risk management culture, and effectively limit risk exposure to MUFG Corporate Markets with strategies to mitigate risk The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience Personal Attributes 2+ years registry experience in a custody, fund administrator or fund manager environment within a high volume, client focused working environment Tertiary degree in relevant field such as Finance, Accounting or Commerce is required Strong technical knowledge in financial markets including investment products, markets and securities Process expert knowledge in the investment process and trading instruments across various asset classes Comprehensive understanding of performance measurement, attribution analysis, and risk assessment models for evaluating investment outcomes. Skilled in problem solving and implementing practical solutions Proactively responds and adapts to change - supports and influences strategies to enable business transformation and enhancement Excellent written verbal communication to engage with people at all levels of the organisation and build strong relationships and trust with clients and internal stakeholders Excellent organization skill - ability to multi-task in a high-pressure environment Attention to detail - ensures accuracy and efficiency of daily tasks and high personal standards in all work areas Takes ownership and pride of quality of work delivered to ensure exceptional client focussed approach

Responsible for full or part of the E2E Design, build, test, deploy and run part of the platform in an agile and DevSecOps way Partner with Business, Function and Market leads, Tribe leads, BPEs in understanding the business needs and ensure their IT needs pertaining to the in-scope applications/Processes /services are met Facilitates agile ceremonies such as Sprint / PI planning readiness / Scrum of scrums, by fostering the preparation of backlogs. Ensure that the teams adheres to the agile ways of working with effective governance. Being servant leader, supports team in resolving impediments and continuously identifies/realizes improvement opportunities for effective delivery operations. Ensures that the services within the domain are delivered as per agreed SLAs coordinating with internal and external stakeholders. Provides transparency and share status to all relevant stakeholders Helps manage risks, dependency and other conflicts by escalating the impediments to the Tribe leaders and other direct/ indirect stake holders Work with Partners for right resourcing , statement of works , strict adherence to agreed commitments Ensures data driven continuous improvement in their programs and services. Foster built-in Quality practices. Ensure IT service continuity and service quality, manage service SLAs towards Partners Collaborate with GIS on Infra/Monitoring aspect. Key Performance Indicators Customer Satisfaction from stakeholders Deliver on Financial targets. On time delivery of releases and SLAs service delivery Quality - Zero P1 adherence for the releases. Velocity reliability Optimal Total Cost of Ownership. Establish business relevant KPIs on business processes deliver on it. you're the right fit if: Bachelors / Masters Degree in Computer Science, Information Technology or equivalent. Minimum 10 years of experience in DevOps Practices, Software Development, IT Applications, Agile Methodologies, Automation and Scripting or equivalent. Preferred Skills: Systems Integration DevOps Agile Methodology Business Acumen Continuous Improvement Release Management Stakeholder Management Program Management Strategic Planning Risk Management Regulatory Compliance

Detect Technologies is looking for Asst Manager SOM (Support Operations & Maintenance) to join our dynamic team and embark on a rewarding career journey Supervise maintenance and operational support functions Optimize resource utilization and ensure uptime Coordinate cross-functional teams and vendors Monitor KPIs and service quality

Responsible to generate Sales from new as well as existing customers and achieve the sales plan. Building and maintaining healthy business relationship with major corporate accounts, ensuring customer satisfaction by achieving delivery service quality norms. Acquisition and retention of customers and increasing client base. Sales lead management and monitor them. Focus on all lines of business including Vertical and preferred Sectors development. Client analysis on gross margin, volume and profitability. Prospecting and conversions. Setting up customer SOP with operations. Follow up Collections: Payments and TDS Sales lead Generation. Preferred candidate profile Sales, Marketing, and Business Development skills Strong interpersonal and communication skills Experience in the logistics or supply chain industry Ability to analyze market trends and develop strategic plans Negotiation and client relationship management skills Proven track record in meeting and exceeding sales targets Bachelors degree in Business Administration, Marketing, or related field Knowledge of import/export regulations and logistics operations

As an HR team we want to build a culture of exceptional service, complete ownership, celebrating achievements and mutual respect, which exhibit our core values. We want to reimagine the entire employee experience right from onboarding, employee engagement, career progression growth, recognizing their contributions, to building a system of trust and value. We are designing HR systems and processes that will help make the employees work life simple and better. Key Responsibilities: Provide seamless onboarding and offboarding experience, including document collection, orientation, and exit formalities. Maintain employee records and ensure HR databases are up to date and accurate. Foster employee engagement and connectivity through organizing employee events, initiatives, and communication channels to promote a positive workplace culture. Respond to routine HR queries from employees related to policies, benefits, and procedures. Initiate BGV and submit report to required stakeholders as required. Assist with payroll inputs and leave management. Ensure compliance with HR policies and support audits/documentation as required. Provide general administrative support to the HR team. Track vendor deliverables and help ensure service quality and timely invoicing. Qualifications: Bachelor s degree in Human Resources, Business Administration, or a related field. 1-3 years of experience in an HR operations role Proficiency in MS Office (especially Excel, Word, Outlook). Good communication and interpersonal skills. High attention to detail and a proactive attitude.

Role Overview As a Senior Executive - Premium Customer Experience , you will be at the forefront of client engagement and revenue generation. Your primary objective is to drive revenue growth by building and deepening strong relationships with premium clients. This includes daily interaction, providing strategic market insights, timely execution of orders, and delivering an exceptional customer experience. Key Responsibilities 1. Client Engagement & Revenue Generation Maintain daily interactions with assigned (mapped) clients to nurture long-term relationships. Share insightful research reports from reputed research houses to support client decision-making. Ensure timely and accurate order placement, backed by pre-order confirmations. Proactively identify and onboard new Relationship clients to grow the client base and meet revenue targets. 2. Customer Service Excellence Respond promptly to client queries and communications, ensuring adherence to defined Service Level Agreements (SLAs). Deliver high-touch service to achieve top-tier client satisfaction and relationship scores. Troubleshoot and resolve client issues swiftly, acting as a trusted advisor and first point of contact. Qualifications & Skills Education: Bachelors degree in Finance, Business Administration, or related field. Experience: Proven experience in client relationship management, preferably within the financial services industry. Financial Acumen: Strong understanding of financial products, markets, and investment strategies. Communication: Excellent verbal and written communication skills; ability to convey complex information clearly. Client-centric Mindset: Passion for delivering high-quality service and building meaningful client relationships. Tech-savvy: Comfortable using dealing terminals and order placement systems. Adaptability: Ability to thrive in a fast-paced, target-driven environment. Problem-Solving: Strong decision-making skills with a proactive and solution-oriented approach. Why Join Us? Work with a high-performing, client-focused team. Exposure to premium clientele and diverse financial markets. Continuous learning and professional development opportunities. A dynamic work culture that values innovation, ownership, and results.

Resine Application Engineer - Avcon Technics Private Limited Avcon Technics Pvt Ltd is engaged in Design, Engineering and Construction of Industrial Flooring, Rigid Pavements and Parking Area and number of Floor Products. Avcon is known as Solution Provider for Flooring Industry. Avcon, over years has developed number of products for flooring through its internal R&D and all these products are appreciated and well accepted by Industry. With number of quality projects executed over the years, Avcon has developed a niche clientele for its business. POSITION : Resine Application Engineer DEPARTMENT : Resine Department REPORT TO : Manager Applications/HOD TEAM STRENGTH : 1 LOCATION : PAN India CTC : Depends on Experience JOB DESCRIPTION This Position plays a critical role in the technical sales process by providing expertise and support to customers. Working closely with both the sales team and the engineering team to understand customer requirements and develop tailored solutions. This role requires strong technical knowledge, excellent communication skills, and the ability to translate complex technical information into understandable terms for customers. Roles & Responsibilities Collaborate with the sales team to understand customer needs and develop technical solutions that meet those needs. Conduct product demonstrations and provide technical training to customers and sales team members. Assist in the preparation of technical proposals, including system design, cost estimations, and project timelines. Conduct feasibility studies and perform technical analysis to evaluate the compatibility of products with customer requirements. Provide technical support to customers during pre-sales and post-sales stages, including troubleshooting, resolving technical issues, and answering product-related questions. Collaborate with the engineering team to identify opportunities for product improvement and development based on customer feedback and market trends. Maintain up-to-date knowledge of industry trends, competitor products, and emerging technologies to provide valuable insights and recommendations to customers. Participate in trade shows, conferences, and industry events to promote products and establish strong relationships with customers. Continuously update and maintain technical documentation, product manuals, and training materials for internal and external use. Act as a liaison between customers and the engineering team, providing input on product enhancements, customization requests, and bug reports. Work closely with consultants, designers, specifiers to register ATPL as a supplier/applicator company. Required Skills Strong technical knowledge of resine products, including a deep understanding of resine products, systems, and applications. Excellent communication and interpersonal skills to effectively convey complex technical information to both technical and non-technical stakeholders. Problem-solving abilities and the capacity to think critically and analytically to identify and resolve technical issues. Strong presentation skills to deliver product demonstrations and technical training to internal and external audiences. Ability to multi-task and manage multiple projects simultaneously while meeting deadlines and maintaining attention to detail. Strong project management skills to oversee the implementation of technical solutions and ensure customer satisfaction. Ability to work independently as well as in a team environment, fostering collaboration and knowledge sharing. Required Qualification Bachelor s degree in Engineering or a related technical field. At least 3 years of experience in a technical sales or applications engineering role within the relevant industry. Proficiency in written and spoken English, with excellent communication skills. Willingness to travel domestically as required. Strong customer focus and a passion for delivering high-quality service and support.

IGO Agri Techfarms is looking for QC Manager to join our dynamic team and embark on a rewarding career journey. A QC Manager is responsible for managing the quality control process within a company or organization They oversee the quality assurance procedures for products, services, and processes to ensure they meet the required standards and specifications The QC Manager must be skilled in analyzing data, identifying trends, and implementing corrective actions to improve quality control Develop, implement, and maintain quality control policies and procedures Establish quality control metrics and benchmarks to monitor product and service quality Develop and oversee quality control inspection and testing procedures Analyze quality control data and trends to identify areas for improvement Develop and implement corrective actions to improve quality control processes Ensure compliance with industry standards and regulatory requirements

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build & maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare parts and tools Execute technical task appointed by team leader Learn and use technical management system to ensure correct and complete data input

Branch Banking is the liability business for Deutsche Bank present in 17 locations across India . This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. The primary objective is to enhance the value of the savings account portfolio through cross-sell, leading to increase in fee income, to add to that ensure acquisition of new clientele. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Acquisition Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building / Deepening / Cross Sell Ensure consistent growth of the Savings portfolio. Work closely with the Head RM to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM. Build a robust momentum with regard to the third party distribution (insurance, auto loans, and mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. Ensure Risk Profiling is done for each customer. Implement customer contact programs to ensure their share of wallet with the bank increases. Close monitoring of average revenue per customer. Retention Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers. Risk Management & Governance Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time. Provide regular feedback on the changing customer needs to the Product team and Service Quality team. Optimum usage of db Financial Planning Tool. Any suspicious transaction to be immediately reported to the Area Manager. Promotion of Alternate Channels. Increase customer contact ability by capturing email address and mobile number. Your skills and experience The candidate should have experience in servicing or sourcing clients of 20 lacs+ relationship. Applicants are preferred from Banking / Premium club membership / (Paid) High End Credit card sales background. Candidate should have excellent communication in English and well groomed. Minimum qualification required is Graduation. Minimum Exp should be 6 - 12 Years in relevant field. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your need

Branch Banking is the liability business for Deutsche Bank present in 17 locations across India . This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. The primary objective is to enhance the value of the savings account portfolio through cross-sell, leading to increase in fee income, to add to that ensure acquisition of new clientele. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Acquisition Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building / Deepening / Cross Sell Ensure consistent growth of the Savings portfolio. Work closely with the Head RM to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM. Build a robust momentum with regard to the third party distribution (insurance, auto loans, and mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. Ensure Risk Profiling is done for each customer. Implement customer contact programs to ensure their share of wallet with the bank increases. Close monitoring of average revenue per customer. Retention Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers. Risk Management & Governance Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time. Provide regular feedback on the changing customer needs to the Product team and Service Quality team. Optimum usage of db Financial Planning Tool. Any suspicious transaction to be immediately reported to the Area Manager. Promotion of Alternate Channels. Increase customer contact ability by capturing email address and mobile number. Your skills and experience The candidate should have experience in servicing or sourcing clients of 20 lacs+ relationship. Applicants are preferred from Banking / Premium club membership / (Paid) High End Credit card sales background. Candidate should have excellent communication in English and well groomed. Minimum qualification required is Graduation. Minimum Exp should be 6 - 12 Years in relevant field. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Branch Banking is the liability business for Deutsche Bank present in 17 locations across India . This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. The primary objective is to enhance the value of the savings account portfolio through cross-sell, leading to increase in fee income, to add to that ensure acquisition of new clientele. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Acquisition Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building / Deepening / Cross Sell Ensure consistent growth of the Savings portfolio. Work closely with the Head RM to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM. Build a robust momentum with regard to the third party distribution (insurance, auto loans, and mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. Ensure Risk Profiling is done for each customer. Implement customer contact programs to ensure their share of wallet with the bank increases. Close monitoring of average revenue per customer. Retention Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers. Risk Management & Governance Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time. Provide regular feedback on the changing customer needs to the Product team and Service Quality team. Optimum usage of db Financial Planning Tool. Any suspicious transaction to be immediately reported to the Area Manager. Promotion of Alternate Channels. Increase customer contact ability by capturing email address and mobile number. Your skills and experience The candidate should have experience in servicing or sourcing clients of 20 lacs+ relationship. Applicants are preferred from Banking / Premium club membership / (Paid) High End Credit card sales background. Candidate should have excellent communication in English and well groomed. Minimum qualification required is Graduation. Minimum Exp should be 6 - 12 Years in relevant field. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your need

Branch Banking is the liability business for Deutsche Bank present in 17 locations across India . This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. The primary objective is to enhance the value of the savings account portfolio through cross-sell, leading to increase in fee income, to add to that ensure acquisition of new clientele. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Acquisition Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building / Deepening / Cross Sell Ensure consistent growth of the Savings portfolio. Work closely with the Head RM to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM. Build a robust momentum with regard to the third party distribution (insurance, auto loans, and mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. Ensure Risk Profiling is done for each customer. Implement customer contact programs to ensure their share of wallet with the bank increases. Close monitoring of average revenue per customer. Retention Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers. Risk Management & Governance Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time. Provide regular feedback on the changing customer needs to the Product team and Service Quality team. Optimum usage of db Financial Planning Tool. Any suspicious transaction to be immediately reported to the Area Manager. Promotion of Alternate Channels. Increase customer contact ability by capturing email address and mobile number. Your skills and experience The candidate should have experience in servicing or sourcing clients of 20 lacs+ relationship. Applicants are preferred from Banking / Premium club membership / (Paid) High End Credit card sales background. Candidate should have excellent communication in English and well groomed. Minimum qualification required is Graduation. Minimum Exp should be 6 - 12 Years in relevant field. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your need

To manage insurance portfolio of all types of insurance policies & ensure adequate risk coverage at optimum costs and claims management. To procure various insurance policies with adequate coverage at optimum cost, ensure timely renewal of the insurance policies, and to ensure internal customer expectations for deliverables in terms of time, cost and service quality are met in line with business objectives. Proficient in managing insurance claims especially PDBI claims Good technical knowledge about insurance products, coverage features and claims process Coordination with cross functional teams within the Company, Subsidiaries, insurers, surveyors etc. Implement best practices as per company s guidelines. Ensure compliance of various processes and demonstrate through conduct of internal as well as external audit. Obtaining and compiling relevant information from various departments on insurance requirements. Understand various risks, suggest appropriate clauses / wordings in the insurance policies to mitigate the risks and get the desired insurance coverage. Review the performance of Insurers and TPA s and ensure prompt settlement of insurance claims within a stipulated time frame. Promptly address queries & concerns on Insurance matters. Conduct Knowledge sharing sessions to colleagues from other departments on the coverage under important insurance policies & the claims process. To manage insurance portfolio of all types of insurance policies & ensure adequate risk coverage at optimum costs and claims management. To procure various insurance policies with adequate coverage at optimum cost, ensure timely renewal of the insurance policies, and to ensure internal customer expectations for deliverables in terms of time, cost and service quality are met in line with business objectives. Proficient in managing insurance claims especially PDBI claims Good technical knowledge about insurance products, coverage features and claims process Coordination with cross functional teams within the Company, Subsidiaries, insurers, surveyors etc. Implement best practices as per company s guidelines. Ensure compliance of various processes and demonstrate through conduct of internal as well as external audit. Obtaining and compiling relevant information from various departments on insurance requirements. Understand various risks, suggest appropriate clauses / wordings in the insurance policies to mitigate the risks and get the desired insurance coverage. Review the performance of Insurers and TPA s and ensure prompt settlement of insurance claims within a stipulated time frame. Promptly address queries & concerns on Insurance matters. Conduct Knowledge sharing sessions to colleagues from other departments on the coverage under important insurance policies & the claims process. Graduate with Associate or Fellow from Insurance Institute of India, or MBA/PGDBA with insurance specialization, or BE with additional qualification specialized in insurance

As a Service Engineer, youll play a vital role in ensuring the safe and reliable operation of our systems onboard vessels and in marine environments. Your responsibilities will include: Installation, maintenance, and calibration of fire alarm systems, gas detection systems, VDRs, radars, and general automation systems Handling service projects independently Providing remote and on-site technical support to customers Keeping detailed service records and reports You ll work closely with our global service teams and clients, ensuring top-quality service and fostering long-term relationships. We believe you re a self-driven professional with: A degree or diploma in Electrical & Electronics Engineering (EEE) 5 to 7 years of hands-on experience in marine or similar technical environments A solid background in working with safety and automation systems Excellent communication and interpersonal skills A proactive mindset and customer-first attitude Marine industry experience is a strong plus. At Consilium, we offer more than just a job: Be part of a company shaping the future of Safety-Tech Work in a dynamic and collaborative environment with global exposure Access opportunities for continuous learning and career growth Contribute to a purpose-driven culture where your work truly makes a difference

Process Executive - Account Payable (Q2-2025) Bengaluru, Karnataka, India Play Video Job Info Why First Advantage Apply This position will perform Review, verify and process invoices as per process guidelines. As a member of the team Participates in meeting Turnaround time. Meet daily targets in the team and deliver a high-quality service. Performs tasks in line with the written procedures or assigned supervisor. Deepening knowledge in one process or more. Essential Duties and Responsibilities Process assigned vendor account invoices for payment according to company policy by verifying documentation of charges and services. Provide customer service to vendors and company departments by researching requests for information and queries. Maintains Accounts Payable invoice batch entry, post batches and correct batch posting issues. Cross train in processing invoices for key accounts i.e. laboratory charges by accurate coding, verification of contracted pricing. Pull information for support team to notify vendors of need for additional required documentation such as Breath Alcohol Test forms, Chain of Custody forms, etc Multi-task between multiple systems to research discrepancies while processing invoices Ability to identify and manage multiple priorities Other duties as assigned Other details of the job role : Education : Bachelor of Commerce (B.com & BBM) / Master of Business Administration (MBA) (preferred) Experience: 0 to 1 Year of Experience in Accounts Payable / Fresher Other Knowledge, Skills, Abilities or Certifications: Great Plains, Oracle EBS, Bill.com, Yooz, Docupage. Work location : Bangalore (Hybrid model) Shift Timing : UK/US shift timing) Joining time needed : 16th June as start date)

The Opportunity Avantor is looking for a Customer Service Representative for the UK Admin team. Its an intermediate-level position. The associate is responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. What were looking for Education High school diploma required; Bachelors degree a plus. Experience 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.). Preferred Qualifications: Strong communication skills, both verbal and written Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently Proven problem-solving skills and resourcefulness Ability to manage multiple priorities in a fast-paced and complex environment Good organization and time management skills Attentive and active listening abilities Ability to maintain composure and positive attitude during difficult times Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors Familiarity with SAP system helpful In Quebec, bilingual (English and French), verbal and written. How will you thrive and create an impact: Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network. Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders. Owns the customer request and experience from initiation to conclusion. Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information. Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth. Follows up with Sales Department, suppliers, and customers on any outstanding issues. Looks for opportunities to provide solutions. Makes recommendations on areas for process improvement. Make decisions based on policies and past precedence, seeking guidance as necessary. Accountable to performance metrics such as schedule adherence, productivity standards and quality standards. Performs other duties as assigned. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Transport Executive Job Summary We are looking for a reliable and organized Transport Executive to oversee and manage daily employee transportation operations at our client sites. This role is crucial in ensuring our clients staff have safe, timely, and efficient transport services while maintaining cost-effectiveness and operational excellence. The ideal candidate will coordinate with transport vendors, monitor service quality, and drive continuous improvement in our transport management solutions. Key Responsibilities Manage daily transport operations through effective coordination with vendors Ensure timely and efficient vehicle arrangements according to client requirements Monitor vendor performance and ensure compliance with service standards and KPIs Conduct weekly vendor meetings to address issues and improve service delivery Prepare and share detailed weekly/monthly transport reports and cost summaries with management Ensure adherence to company and client site compliance and safety regulations Build strong relationships with client teams and provide responsive support Drive cost-effective transport solutions and continuous service improvements Support strategic planning and execution of transport operations at the site level Lead initiatives to enhance efficiency, reduce costs, and improve client satisfaction Maintain accurate contract documentation and audit readiness Promote a strong safety culture and incident-free operations Required Qualifications Bachelors degree in Business Administration, Logistics, Supply Chain Management, or related field Minimum 2-3 years of experience in transport management or logistics coordination Strong organizational and multitasking skills with attention to detail Proficiency in MS Excel and transport management software Excellent communication and interpersonal skills Experience in vendor management and performance monitoring Knowledge of transport regulations and safety compliance requirements Ability to work in shifts and handle emergency transport requirements Problem-solving skills with a proactive approach to challenges Preferred Qualifications Experience working in corporate transport management or facilities management Knowledge of fleet management and route optimization techniques Experience with implementing transport management systems Background in contract negotiation and service level agreement management Understanding of sustainability practices in transportation Previous experience in a client-facing role within a facilities management environment Why Join JLL At JLL, we are committed to our core values of teamwork, ethics and excellence. We offer our employees opportunities to build their capabilities, shape their careers, and make a meaningful impact in a collaborative environment. By joining our team, youll contribute to creating spaces where people can thrive while developing your professional skills in a dynamic, global organization. Location: On-site -Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Technical Executive Job Summary As a Technical Executive at JLL, you will serve as the technical backbone of our property management operations, ensuring optimal functionality and efficiency across all building systems. Youll be responsible for executing flawless technical activities while providing sound leadership to drive exceptional results for our clients. This role combines hands-on technical oversight with strategic financial management to maintain properties at peak performance while controlling operating costs. By joining JLL, youll be part of a team that shapes the future of real estate for a better world, delivering innovative solutions that create value for our clients and communities. Required Qualifications Bachelors degree in Engineering, Building Services, Facilities Management or related technical field 3-5 years of experience in technical operations, building maintenance, or facilities management Strong knowledge of HVAC systems, plumbing, electrical systems, and general building maintenance Experience monitoring utility costs and analyzing building operational expenses Proven ability to review and validate contractor invoices for technical services Demonstrated experience overseeing maintenance contractors and ensuring compliance with manufacturer recommendations Knowledge of preventive maintenance standards and best practices Strong leadership skills with experience supervising technical staff, particularly electricians Excellent communication skills for interacting with team members at all levels and serving as vendor liaison Proficiency in generating maintenance reports and documentation Detail-oriented approach to equipment inspection and inventory management Preferred Qualifications Professional certification in facilities management or related technical field Experience with building automation systems and energy management Knowledge of sustainability practices and energy efficiency measures Background in managing technical aspects of commercial real estate properties Experience with capital planning and maintenance budgeting Proficiency in maintenance management software systems Knowledge of health and safety regulations related to building operations Experience implementing cost-saving initiatives while maintaining service quality Track record of successful vendor management and negotiation Ability to develop and implement process improvements in technical operations At JLL, we believe in teamwork, ethics and excellence. Were looking for individuals who share our values and are passionate about delivering exceptional service. We offer opportunities for growth and development in a dynamic global organization committed to innovation and sustainability in the built environment. Location: On-site -Kolkata, WB Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

About The Role Customer support Lead- AWESOMEFAB SHOPPING PVT LTD (BrandsVEIRDO & JUNEBERRY) is an Indian clothing brand and we are selling our products on all E-commerce websites like Amazon, Myntra, Flipkart, Tata Cliq, Nykaa, etc.- VEIRDO & JUNEBERRY brand is backed by the Aditya Birla Group.- If you're an E-Commerce Catalogue and sales enthusiast who loves what you do, then please do join us, we'd love to hear from you.- Awesomefab Shopping Pvt. Ltd is looking for an experienced Customer support Lead. Join our dynamic team and contribute to our success in the e-commerce sector! Key Responsibilities : - Implement feedback tracking system to identify areas of improvement and adjust team strategies accordingly- Develop innovative solutions to recurring customer issues, minimizing repeat chats and enhancing overall satisfaction levels.- Train and supervise team of customer service representatives in providing quality service to customers- Coordinate shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality- Improved customer satisfaction by addressing and resolving complex issues in timely manner.- Implement measurement metric for customer satisfaction- Lead and mentor a team of junior customer support representatives.- Handle escalations and provide timely resolutions.- Monitor and report on customer service metrics and feedback.- Collaborate with other departments to ensure resolution of customer query- Manage net zero end of day chats Requirements : - Minimum 6 years of experience in leading Customer support practice, ecommerce experience is required- Strong understanding of customer service best practices.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and handle high-pressure situations.- Proficiency in customer service software and tools.- Strong problem-solving skills and attention to detail.- Leadership experience is a plus. Benefits : - Statutory Bonus- Leave encashment- Provident Fund- Health Insurance/ESIC- Yearly Company Trip- Gratuity This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Currie & Brown is currently looking for a senior quantity surveyor and quantity surveyor for our Brisbane office. The successful candidate will actively contribute to the provision of pre- and post-contract services to Currie & Brown s clients. Responsibilities for the successful candidate will include: Establishing project briefs Establishing and achieving project deliverables on time Providing client with proactive, timely and quality service times Providing added-value, solution-driven service Maintaining leadership of your project teams Building expert knowledge in our industry and conveying knowledge to others Requirements: Educated to degree level in a construction-related discipline A minimum of three years quantity surveying experience in hospitality Sound understanding of the entire build cycle Good teamwork and engagement CostX experience is essential Excellent interpersonal and client-facing skills we'll-developed IT skills and high levels of numeracy and literacy Strong written and verbal communication skills A professional attitude to work, business and appearance About You About Us

Operational Management: Oversee the daily operations of the BPO unit, ensuring all service level agreements (SLAs) and KPIs are met or exceeded. Develop, implement, and monitor operational strategies and processes to ensure high levels of efficiency and service quality. Ensure consistent delivery of high-quality customer support, handling escalations, and managing client expectations. Monitor and manage the production and performance metrics of the teams. Team Leadership: Lead, mentor, and develop a team of managers and front-line agents, ensuring high levels of engagement, performance, and productivity. Conduct performance reviews, provide coaching, and implement training programs to enhance team skills and capabilities. Create a positive work environment by fostering collaboration, communication, and employee satisfaction. Client Relationship Management: Act as the primary point of contact for key clients, ensuring their needs and expectations are being met consistently. Lead regular meetings with clients to review performance, identify opportunities for improvement, and manage escalations. Build and maintain strong relationships with clients, identifying opportunities for process improvements and upsell/cross-sell opportunities. Process Improvement: Continuously evaluate and optimize operational processes to improve efficiency, reduce costs, and enhance customer satisfaction. Identify opportunities for automation and process innovation, working with relevant teams to implement solutions. Ensure compliance with company policies, industry standards, and regulatory requirements. Financial Management: Develop and manage budgets, ensuring efficient allocation of resources and cost control. Analyze operational data to make informed decisions, ensuring financial objectives are achieved. Monitor financial performance, including cost per transaction, productivity, and profitability. Reporting & Analytics: Prepare and present regular performance reports to senior management, including operational metrics, service delivery, client satisfaction, and financial performance. Use data analytics to identify trends, areas for improvement, and actionable insights to drive operational improvements.

Are you an experienced training professional looking for team lead roles in Siliguri within a dynamic e-commerce environmentFusion CX is hiring a Training Team Lead to drive excellence in new hire onboarding and continuous learning initiatives. If you have proven leadership in training delivery, especially in the e-commerce sector, and can join immediately, we would love to hear from you. Job Description Training Team Lead About the Role As a Training Team Lead in our Siliguri location, you will lead end-to-end training operations for customer support teams handling e-commerce clients. From onboarding new hires to managing skill enhancement sessions, you will be key in ensuring operational readiness and sustained performance improvement. This is an exciting opportunity to join a high-growth environment where your leadership directly influences service quality and employee success. Key responsibilities of the training team lead for the ecommerce process in Siliguri: Manage, deliver, and evaluate training programs for e-commerce campaigns Supervise a team of trainers, ensuring high standards in content delivery and engagement Oversee onboarding, nesting, and skill upgrade training cycles across customer service functions Identify learning needs and tailor training interventions accordingly Collaborate with operations, quality, and client teams to ensure training effectiveness aligns with business outcomes Monitor and report on key training metrics, trainee performance, and post-training results Continuously improve training materials and methods to reflect process updates and best practices Job Requirements Training Team Lead Candidate requirements for the training team lead in Fusion CX Siliguri: Minimum graduate degree in any discipline Prior experience as a Training Team Lead, specifically within the e-commerce domain, is essential Proven ability to design, deliver, and manage high-impact training programs Strong leadership, communication, and presentation skills Detail-oriented with excellent time and team management abilities Must be an immediate joiner Must be based in or willing to relocate to Siliguri Why Join Fusion CX At Fusion CX, you are stepping into a company where your voice matters and your skills shape customer experiences across the globe. When you join our Siliguri team as a training team lead for a renowned ecommerce process, you benefit from: A people-first culture that values learning, development, and internal growth The chance to work with leading e-commerce brands in a fast-paced, innovation-driven setting Opportunities to grow your career with leadership development pathways and recognition programs A collaborative environment that promotes training excellence and operational success If you are seeking impactful training team lead jobs in Siliguri with a forward-thinking CX company, this is your opportunity to thrive. Apply today and be a part of something meaningful at Fusion CX.

Are you a QA professional currently exploring quality analyst jobs in SiliguriAre you detail-oriented and aspire to grow your career with a global companyIf your answer is yes, then this is an opportunity for you! Fusion CX is actively seeking dedicated quality analysts to join our dynamic team in Siliguri, where you will audit global processes for our renowned clients. At Fusion, CX is on a mission to enhance customer experiences with innovative solutions and exceptional services. Our worldwide network of professionals committed to customer experience (CX) innovation, transformation, and excellence supports this effort. In this critical QA role, you will be an essential part of our mission to elevate service quality and customer experience. Sounds exciting! Apply now and be part of a memorable career journey with us. As a Quality Analyst in Siliguri, you will play a vital role in ensuring the efficient operation of our call centers, driving process improvements, and producing insightful reports that support our operational goals. Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize performance. Collaborate closely with the operations team to analyze and enhance delivery processes. Generate innovative ideas for process and service improvement planning. Produce daily, biweekly, and monthly internal and external reports. Assist with various projects and other duties as assigned. Job Requirements: Skills and Qualifications: The Fusion CX Siliguri Quality Analyst role focused on auditing global processes needs the following qualifications and qualities: Strong work ethic and commitment to excellence. Advanced Microsoft Excel skills, including knowledge of complex formulas; proficiency in MS Word and email communication. Experience with IEX, CMS, and Avaya systems. Ability to create detailed reports in Excel and forecast outcomes accurately. Exceptional attention to detail and a high level of accuracy. Proven ability to multi-task and maintain focus for extended periods to meet deadlines. Previous call center experience is required for the Siliguri quality analyst role. Previous experience in Workforce Management is considered an asset. Personal Attributes: Proactive with a strong initiative. Flexible team player with a positive attitude. Excellent time management skills, capable of working independently under tight timelines. Ability to manage multiple projects simultaneously. Friendly, professional demeanor with a strong commitment to quality. Highly organized with the ability to adapt quickly to change. Consistent attendance record. Excellent communication skills, both oral and written. Strong problem-solving abilities. Additional Information: This position will require night shifts and will be based in the office This quality analyst position may involve transitioning to replace onsite resources Why Join Fusion CX At Fusion CX, we truly value our employees and cultivate a culture of growth and innovation. By joining our team, you will be part of an organization that prioritizes professional development and collaboration. If you re searching for QA jobs in Siliguri, Fusion CX is the ideal place for you. We offer competitive salaries, comprehensive benefits, and a supportive and inclusive environment that encourages creativity and initiative. Join us as a quality analyst in Siliguri to audit the processes of leading global clients. If you are ready to take your career to the next level and contribute to a company that makes a meaningful difference, apply today and help us shape the future of customer experience!