3022 Service Quality Jobs - Page 39

SUMMARY Customer Service Representative Technical / Functional Support Summary We are seeking highly skilled and customer-focused professionals to join our Customer Support Team as Customer Service Representatives . In this role, you will provide functional, technical, and administrative support to resolve customer problems and queries in a fast-paced global environment. This opportunity offers exposure to international client interactions and a dynamic work culture with both RTO and hybrid flexibility . Responsibilities Provide functional, technical, or administrative support to resolve customer issues effectively. Handle and document customer queries and complaints with accuracy and profes...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

As a Housekeeping Supervisor, you will play a crucial role in overseeing the cleanliness and presentation of guest rooms, public areas, and staff zones. Your responsibilities will include supervising housekeeping staff, conducting inspections, and ensuring efficient daily operations. Key Responsibilities: - Supervise and coordinate daily housekeeping activities to maintain high cleanliness standards. - Allocate tasks to housekeeping staff, monitor their performance, and provide guidance as needed. - Inspect guest rooms, public areas, and facilities regularly to ensure they meet cleanliness standards. - Train new staff on cleaning procedures, safety protocols, and service quality expectations...

As the Director of Customer Experience (CX) for our company, your role will be crucial in orchestrating exceptional customer journeys and ensuring maximum satisfaction for our B2C customers across India, particularly within the home appliances/retail sector. Your deep understanding of the Indian consumer market will be essential in maintaining product and service quality at the forefront. Your ability to implement robust processes, utilize technology for actionable analytics, and create impactful customer retention campaigns will drive the success of our CX strategy. **Key Responsibilities:** - **Strategic CX Leadership:** Develop and execute a comprehensive B2C customer experience strategy ...

As a Service Manager at Joshi Hyundai Chandigarh, your role will involve organizing, controlling, and enhancing the operational efficiency of the workshop. You will be responsible for improving operational efficiency by establishing and diligently monitoring workshop processes. Your key responsibilities will include: - Developing individuals to cultivate an efficient, proactive, high-performance culture among after-sales staff. - Ensuring infrastructure upkeep through the maintenance and calibration of tools and equipment. - Optimizing the utilization of resources such as bays and manpower by monitoring efficiency. - Monitoring and controlling service quality by identifying process flaws and...

As a Sales & Marketing / Business Development professional, your role will involve forecasting sales targets and ensuring their successful execution within the specified time frame to enhance clientele. You will be responsible for enabling the field force to achieve operational objectives such as distribution, coverage, and sales targets. Your key tasks will include identifying prospective clients, generating business from existing accounts, and driving sales growth. Additionally, you will conduct regular feedback analysis, competitor analysis, market surveys, and develop action plans based on the insights gathered. Your responsibilities will also include organizing sales promotional program...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

As a Manager in the Corporate Employee Solutions vertical, you will be responsible for driving business growth by enhancing the deposit pool, cross-selling ficial products, and ensuring high standards of service delivery across mapped branches This role involves managing productivity, compliance, and profitability while building strong relationships with corporate clients and internal stakeholders You will play a key role in promoting third-party products (TPPs) such as mutual funds and insurance, generating fee income, and ensuring regulatory compliance The position demands leadership, strategic thinking, and a hands-on approach to branch administration and customer engagement Drive enhance...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance Handle customer service tasks such as account opening, DMAT services, and grievance resolution Educate customers on product features and assist with service requests like cheque book issuance Achieve sales targets for bank and inves...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance Handle customer service tasks such as account opening, DMAT services, and grievance resolution Educate customers on product features and assist with service requests like cheque book issuance Achieve sales targets for bank and inves...

Department Business Loan Location Thane Reporting Relationship Tele Caller Position Grade E0 Obtaining and updating list of contact details of the clients. Local calling to customers and pitching them about the Business loan offerings. Calling active clients to encourage them to take up the offer. Addressing client s uncertainties, grievances and suggestions on time. Recording all successful and unsuccessful attempts to close sale. Keep up quality service by adhering to organizational guidelines. Job Requirement Qualification- Graduate Good Communication skills Courteous and polite with customer service orientation Excellent written and oral communication skills Good Knowledge of Microsoft E...

Experience: Minimum 10+ years Education: Graduate (mandatory); MBA in HR preferred Preferred Background: Ex-Army candidates or professionals with strong security and IR experience Industry Preference: Renewable Energy (O&M & Projects), Infrastructure, EPC, Manufacturing Role Overview: We are looking for a strong, experienced, and proactive Admin & IR professional to manage end-to-end site administration, industrial relations, and security operations across multiple renewable energy sites. The individual will be based out of Naliya, Gujarat , and will travel regularly to 50+ O&M sites and 6+ project sites under construction across India , ensuring consistency in administration, discipline, sa...

The Field Service Engineer for Cytiva is part of the India Equipment services organization located in Ahmedabad and will be a remote customer facing role. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery. What you ll do Will accompany the service engineers and help them in pre-installation work, equipment demo & other service activities. This will involve travel within the city and outside as well. Will ensure the delivery of operations - installing, trouble-shooting, planned maintenance of the various range of Single use and Chromatography Equipment sold by Cytiva Life Science to the customers in Biopharmaceutical Industries. Required to attend independent...

Ensuring customer s closure request is processed timely Coordinate with relevant team to ensure correct resolution Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support Execute best practices to ensure reduction in complaints and errors Display ownership in handling service requests of customers with accurate resolution Update MIS/Reports accurately with details required Contribute towards improvement in TAT and NPS Take ownership in additional activities to drive team performance Profile Requirement- Qualification and Experience Education Minimum Graduate Experience 3+ years of experience in service domain; preferably from lending domain Knowled...

Scope: Core responsibilities to include Architecting and designing (along with counterparts and distinguished Architects) a ground up cloud native (we use Azure) SaaS product in Order management and micro-fulfillment The team currently comprises of 60+ global associates across US, India (COE) and UK and is expected to grow rapidly. The incumbent will need to have leadership qualities to also mentor junior and mid-level software associates in our team Our current technical environment: Software: Java, Springboot, React, Gradle, GIT, Hibernate, Rest API, OAuth Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture Cloud Architecture: MS Azur...

As Executive - Operations at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Encourage adoption by downloading and using the App, offering training, and assisting those without the App in placing orders and making payments through various d...

As a CEC Relationship Manager VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking solutions You will be trained across multiple banking products including cards, liabilities, and assets, enabling you to function as a universal phone banking officer The role demands strong communication skills, a customer-first mindset, and the ability to meet service and sales benchmarks consistently Handle outbound calls for Wealth and Privy customers, ens...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell ficial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks su...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance Handle customer service tasks such as account opening, DMAT services, and grievance resolution Educate customers on product features and assist with service requests like cheque book issuance Achieve sales targets for bank and inves...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance Handle customer service tasks such as account opening, DMAT services, and grievance resolution Educate customers on product features and assist with service requests like cheque book issuance Achieve sales targets for bank and inves...

Develop and Implement Quality Control Procedures Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies. Monitor and Analyze Processes Regularly review and analyze operating processes to identify areas for improvement. Conduct Audits and Inspections Perform regular audits and inspections to ensure adherence to established quality standards. Coordination with Departments Work closely with various departments to address quality issues and implement effective solutions. Prepare Quality Reports Compile and present quality reports to management, highlighting key findings and recommendations. Train Staff Develop training m...

As part of our EY GDS-SAP ABAP team, you will work to solve client problems using SAP platform. You will get an opportunity to work with high quality team. You will be the part of a team with highly innovative minds working continuously to cater client in their implementation roadmap. You will get here an opportunity to work on solution development and implementing SAP in various complex business scenarios. we're looking for Senior Manager with expertise in SAP ABAP Implementation to join the EY GDS. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. As a Senior Manager with EY s Global Delivery Services (GDS) SAP ABAP Team, you will contrib...

Perform Manual review on accounts claimed as Fraudulent by card members/Third parties/POAs and Victims. Ensure accurate analysis of Fraud Application Claims and make sound decisions to approve or decline the same through systematic analysis Meet and endeavor to exceed metrics on quality, compliance regulations and productivity/efficiency as per goals sheet Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times Balance customer interests with the interests of American Express Quality focused with strong attention to detail Excellent listening and verbal com...

We are looking for a skilled Operations Manager with 8 to 12 years of experience in the hospitality industry, preferably in hotels and restaurants. The ideal candidate will have a strong background in managing daily operations and ensuring exceptional customer experiences. Roles and Responsibility Oversee all aspects of hotel or restaurant operations to ensure smooth functioning. Develop and implement strategies to enhance operational efficiency and customer satisfaction. Manage budgets, forecasts, and financial reports to optimize profitability. Supervise staff, including training, scheduling, and performance evaluations. Coordinate with various departments to maintain high service quality ...

Job Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you ll love from top to bottom we give you the tools you need to succeed and the autonomy to reach your goals. We are seeking a Deputy Manager Fund Accountant to join the RESIG Team in our Bengaluru/Mumbai office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services. What it Means to Work for EisnerAmper: You will get to be part of one of the l...