AVP - Systems, Quality and Process Assurance

Axis Max Life Insurance

5 - 9 years

22 - 30 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

process audit automation system management manager quality assurance process assurance channel head test scenarios manager quality control management service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Develop and Implement Quality Control Procedures
Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies.
Monitor and Analyze Processes
Regularly review and analyze operating processes to identify areas for improvement.
Conduct Audits and Inspections
Perform regular audits and inspections to ensure adherence to established quality standards.
Coordination with Departments
Work closely with various departments to address quality issues and implement effective solutions.
Prepare Quality Reports
Compile and present quality reports to management, highlighting key findings and recommendations.
Train Staff
Develop training materials and conduct training sessions on quality control processes and standards.
Customer Feedback
Review customer feedback and implement necessary changes to improve service quality.
Compliance
Ensure all processes comply with relevant regulations and standards.
System Management / Automation
Identify opportunities for automation and work towards semi-automating or fully automating manual processes to enhance efficiency and accuracy.
Assess System Requirements
Evaluate system requirements and write detailed process flows, Business Requirement Documents (BRD), and Functional Requirement Specifications (FRS). Collaborate with the tech team and users to develop test scenarios and ensure end-of-the-end closure of projects.

Key skills required

Strong organizational and communication skills.
Proficiency in process writing, audit / process assurance and quality assessment.
Ability to analyse data and identify trends.
Detail-oriented with strong problem-solving skills.
Knowledge of system management and automation technologies.
Experience in writing BRD, FRS, process flows, test scenarios, etc

Key Relationships Management (Internal /External)

External Process writing vendors, system developers, etc
Internal Channel Head, Cross-functional teams

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