4 Process Assurance Jobs

Aspire Systems is currently seeking Process Assurance specialist with expertise in handling ISO audits for QMS and ISMS. Work Location : Chennai What we expect: Minimum 6 years of experience in Process Assurance role within the IT Services Industry. Hands on experience in QMS ISO 9001, ISO27001 standards, SOC 2 audit and CMMI framework Knowledge in Data privacy and related standards. Working experience in handling ISO audit internally and with external audit partners. Roles & Responsibiities: Responsible for Process definition, Implementation and maintenance of : QMS , ISMS and Privacy standards Audit Development of Metrics Periodical Reviews Responsible for process implementation within the Service Line for the accounts / projects assigned Conduct audits / facilitation and report Risks and issues at account/project level Facilitate Project status reviews Identify and report Engagement specific risks, facilitate engagement team to mitigate the risks, within the BU. Responsible for Consolidation of defects and conduct defect analysis. Perform root cause analysis on repeated Issues, NCs, etc. also responsible for best practice harvesting and adoption based on the reports sent by the QA team/Delivery team . Perform SOW reviews and provide suggestion regarding the appropriate life cyle to be selected, Metrics to be defined and follow the client demands. Provide RFP support pertaining to the information security, Privacy and QMS process. To manage the QA team and provide necessary guidance and support . Coordinate with various stakeholders and to enhance the process and tools. Define engagement specific process for relevant accounts. To communicate effectively in every situation with different stake holders like vendors, team members, manager etc. Develop Training materials and conduct / arrange for the BU level process / tools training for delivery Responsible for managing and mentoring the QA team Support the QA activities o Handle high end facilitations o Mentor the QA team Interface with external agencies / trainers, etc. Amend the process based on the organization change as and when required Prepare KT plan for new joinees in QA team and induct them in the job. Ensure complete security of company confidential information.

Key Responsibilities Develop and Implement Quality Control Procedures Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies. Monitor and Analyze Processes Regularly review and analyze operating processes to identify areas for improvement. Conduct Audits and Inspections Perform regular audits and inspections to ensure adherence to established quality standards. Coordination with Departments Work closely with various departments to address quality issues and implement effective solutions. Prepare Quality Reports Compile and present quality reports to management, highlighting key findings and recommendations. Train Staff Develop training materials and conduct training sessions on quality control processes and standards. Customer Feedback Review customer feedback and implement necessary changes to improve service quality. Compliance Ensure all processes comply with relevant regulations and standards. Key skills required Strong organizational and communication skills. Proficiency in process writing, audit / process assurance and quality assessment. Ability to analyse data and identify trends. Detail-oriented with strong problem-solving skills. Key Relationships Management (Internal /External) External Process writing vendors Internal Cross-functional teams

Sound Telecom Assurance Domain experience for Mobile and Fixed technology Must have hands on exp of NAC or similar Assurance COTs like Nokia NAC Assurance, Service Now etc. 4+ exp onJava, Python, Apache Nifi, Graphana, Cloud Platform, microservices, Neo4J Database scripts, Rest APIs, SPOG dashboard. Have strong exp. on Assurance process like Service Impact analysis, Close Loop Assurance, Automation, Incident creating, Incident process, Anomaly detection, and complete e2e Assurance process

Aspire Systems is currently seeking young and dynamic candidates to join our Process / Quality Assurance Team at Kochi. Designation : Associate / Executive Work Location : Kochi Education : BE / B.Tech Required Experience: 1 to 2+ Years of relavant experience in Quality Assurance in the IT Services Industry. Roles & Responsibiities: Responsible for conducting quality audits, Process health check-ups for and reviews Responsible for guiding the project teams in process compliance Knowledge of lifecycle models and development/ Testing/ Support processes and lifecycle models such as Waterfall, Iterative, Agile To work towards the corporate initiative certification for ISO, ISMS, PMS. Responsible for Consolidation of defects and conduct defect analysis. Responsible for Identifying, analysing, and monitoring performance improvement opportunities/ project pipeline in process areas Participate Project Kick off meetings Responsible Identification of Process & check points for the project.