AVP - Systems, Quality and Process Assurance

Key Responsibilities

• Develop and Implement Quality Control Procedures:

  Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies.

• Monitor and Analyze Processes:

  Regularly review and analyze operating processes to identify areas for improvement.

• Conduct Audits and Inspections:

  Perform regular audits and inspections to ensure adherence to established quality standards.

• Coordination with Departments:

  Work closely with various departments to address quality issues and implement effective solutions.

• Prepare Quality Reports:

  Compile and present quality reports to management, highlighting key findings and recommendations.

• Train Staff:

  Develop training materials and conduct training sessions on quality control processes and standards.

• Customer Feedback:

  Review customer feedback and implement necessary changes to improve service quality.

• Compliance:

  Ensure all processes comply with relevant regulations and standards.

• System Management / Automation:

  Identify opportunities for automation and work towards semi-automating or fully automating manual processes to enhance efficiency and accuracy.

• Assess System Requirements:

  Evaluate system requirements and write detailed process flows, Business Requirement Documents (BRD), and Functional Requirement Specifications (FRS). Collaborate with the tech team and users to develop test scenarios and ensure end-of-the-end closure of projects.

Key skills required

• Strong organizational and communication skills.
• Proficiency in process writing, audit / process assurance and quality assessment.
• Ability to analyse data and identify trends.
• Detail-oriented with strong problem-solving skills.
• Knowledge of system management and automation technologies.
• Experience in writing BRD, FRS, process flows, test scenarios, etc.

Key Relationships Management (Internal /External)

• External: Process writing vendors, system developers, etc.
• Internal: Channel Head, Cross-functional teams

Key Responsibilities

• Develop and Implement Quality Control Procedures:

  Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies.

• Monitor and Analyze Processes:

  Regularly review and analyze operating processes to identify areas for improvement.

• Conduct Audits and Inspections:

  Perform regular audits and inspections to ensure adherence to established quality standards.

• Coordination with Departments:

  Work closely with various departments to address quality issues and implement effective solutions.

• Prepare Quality Reports:

  Compile and present quality reports to management, highlighting key findings and recommendations.

• Train Staff:

  Develop training materials and conduct training sessions on quality control processes and standards.

• Customer Feedback:

  Review customer feedback and implement necessary changes to improve service quality.

• Compliance:

  Ensure all processes comply with relevant regulations and standards.

• System Management / Automation:

  Identify opportunities for automation and work towards semi-automating or fully automating manual processes to enhance efficiency and accuracy.

• Assess System Requirements:

  Evaluate system requirements and write detailed process flows, Business Requirement Documents (BRD), and Functional Requirement Specifications (FRS). Collaborate with the tech team and users to develop test scenarios and ensure end-of-the-end closure of projects.

Key skills required

• Strong organizational and communication skills.
• Proficiency in process writing, audit / process assurance and quality assessment.
• Ability to analyse data and identify trends.
• Detail-oriented with strong problem-solving skills.
• Knowledge of system management and automation technologies.
• Experience in writing BRD, FRS, process flows, test scenarios, etc.

Key Relationships Management (Internal /External)

• External: Process writing vendors, system developers, etc.
• Internal: Channel Head, Cross-functional teams