This role is ideal for individuals who love building B2B2C products and want to own end-to-end funnel ownership and be actively involved from a business and product perspective. The role requires a very strong understanding of how partners work and work backward to solve problems at different stages of interaction from the top of the funnel, application journey to partner retention. Responsibilities ● Responsible for owning the entire funnel with business stakeholders for the assisted channel (MFD) from acquisition to conversion. ● Work closely with business stakeholders and the product team to identify insights about customer & partner experience and constantly iterate on it. ● Work closely with business stakeholders to design the optimum process from an experience perspective. ● Work closely with the partners and internal teams to identify areas of opportunity and improvement across the funnel. ● Work closely with the technology team to identify features that impact the business and product metrics. ● Responsible for ensuring every product release is held to the highest standards of quality as per our product vision by working closely with the QA team ● Proactively monitor key metrics from a product standpoint and identify areas of improvement by working with other PMs and stakeholders. Requirements ● Strong customer empathy and ability to put yourself in stakeholders' shoes in areas such as customer journeys, operations, etc. ● Strong understanding of processes and metrics from a business and product perspective. ● Strong critical thinking skills, including the ability to question the status quo and go beyond conventions. ● At least 2 years of full-time experience in product management is mandatory with atleast 1 year of experience in building B2B2C products. ● Prior experience in building B2B2C products in a startup or Fintech ecosystem (investments/lending) is mandatory. ● Prior experience in working actively with business teams in identifying problem statements and solutions is mandatory. ● Strong communication and articulation skills, including verbal and written modes like documentation, process notes, communication templates, etc. ● Good knowledge of SQL or similar tools and the ability to analyze insights/findings is mandatory. Show more Show less
Job Description, Role: As a Research Analyst, you will be an integral part of shaping the future of our online research platform that is set to revolutionize market intelligence for the automotive industry. Working alongside our specialists in India, in the UK, US& Japan, you will be conducting global automotive market research and feeding data into the online platform. In addition to data collection, you will be staying on top of all the latest developments in the industry to identify trends and analyze what the future holds. More specifically, you will be working in two areas of our business, Connected Car & Autonomous Car. Connected Car looks at the latest telematics and connectivity technologies in cars such as smartphone integration, infotainment, emergency assistance, remote control and diagnostics. Autonomous Car includes advanced driver assistance systems such as adaptive cruise control, lane departure warning, collision warning and autonomous driving. All the necessary training will be provided. Whilst extensive travelling will not be required, there will be occasions when you would need to travel to Europe (UK, Germany, France, Switzerland) for research. As the online research platform evolves, there will be opportunities for you to move into a more specialist role. There will also be other opportunities for you to work on client-specific projects or take-on a product planning and management role. We have always grown organically and our India office will be no exception. Considering the ambitious growth plans of the company, our research center in India will play a key role in future. Skill Set: The core requirements for the role are as follows: • 1-4 years industry experience (Automotive industry) • Bachelors or Master’s degree • Excellent spoken and written English • Prior experience in collecting, analyzing data and spotting trends • Extremely good attention to detail • Knowledge of a foreign language (e.g. German) would be a bonus Excel Knowledge (Intermediate Level) In addition to the above competencies, we are seeking individuals with: • An upbeat, positive attitude and a belief in team work • A passion for technology and/or cars • A strong interest to follow the latest industry trends • Aspiration to stand out from the crowd • Ambition for a stable career but one that you can shape yourself JOB DESCRIPTION DETAILS Minimum/Maximum/ Work Experience Required: 2-5 years . No of rounds of Interviews: 2 plus assignment Work Timings: Mon to Fri, 40 hours per week, flexible timings; with core hours in office being 10 AM to 4 PM. Languages: English: Essential; another European language: Desirable
As a Research Analyst, you will play a crucial role in shaping the future of an online research platform dedicated to revolutionizing market intelligence within the automotive industry. Collaborating with specialists across various regions including India, the UK, US, and Japan, your primary responsibility will involve conducting global automotive market research and inputting data into the online platform. Your duties will extend beyond data collection to staying abreast of industry developments, identifying trends, and conducting future trend analyses. The focus of your work will span across two key areas: Connected Car and Autonomous Car. In the Connected Car domain, you will explore cutting-edge telematics and connectivity technologies such as smartphone integration, infotainment, emergency assistance, remote control, and diagnostics. Meanwhile, in the Autonomous Car segment, you will delve into advanced driver assistance systems including adaptive cruise control, lane departure warning, collision warning, and autonomous driving. Comprehensive training will be provided to equip you with the necessary skills. While extensive travel is not a primary requirement, occasional trips to European countries like the UK, Germany, France, and Switzerland may be necessary for research purposes. As the online research platform evolves, you will have the opportunity to progress into specialized roles within the company. Additionally, avenues may open up for involvement in client-specific projects or assume responsibilities in product planning and management. The company's growth trajectory underscores the significant role that the India research center will play in the future. The ideal candidate for this role should possess 1-4 years of industry experience within the automotive sector, along with a Bachelor's or Master's degree. Proficiency in spoken and written English is essential, along with prior experience in data collection, analysis, and trend identification. Attention to detail is paramount, and knowledge of a foreign language, such as German, would be advantageous. Intermediate-level proficiency in Excel is required. Beyond technical skills, we are seeking individuals with a positive attitude, a collaborative mindset, a passion for technology and automobiles, a keen interest in industry trends, a drive to excel, and an ambition for a fulfilling and self-directed career path. Key Job Details: - Minimum/Maximum/ Work Experience Required: 2-5 years - Number of Interview Rounds: 2 plus assignment - Work Timings: Monday to Friday, 40 hours per week, with flexible timings; core office hours from 10 AM to 4 PM - Languages: Proficiency in English is essential; knowledge of another European language is desirable.,
As a Research Analyst at our company, you will play a crucial role in the development of our online research platform dedicated to transforming market intelligence within the automotive industry. Collaborating with specialists from various regions including India, the UK, US, and Japan, your primary responsibility will involve conducting comprehensive global automotive market research and inputting key data into the online platform. Your tasks will also include staying updated on the latest industry developments to discern emerging trends and forecast future insights. Specifically, you will be focusing on two key areas of our business: Connected Car and Autonomous Car. The Connected Car segment encompasses cutting-edge telematics and connectivity technologies such as smartphone integration, infotainment systems, emergency assistance features, remote control functionalities, and diagnostics. On the other hand, the Autonomous Car sector includes advanced driver assistance systems like adaptive cruise control, lane departure warning, collision warning mechanisms, and autonomous driving technologies. Rest assured, necessary training will be provided to enhance your expertise in these domains. While extensive travel is not a prerequisite for this role, occasional trips to Europe (specifically the UK, Germany, France, and Switzerland) may be required for research purposes. As the online research platform progresses, you will have the opportunity to transition into more specialized roles within the company. Additionally, there will be chances to engage in client-specific projects or take on roles related to product planning and management. Our company has a history of organic growth, and our India office is poised to play a pivotal role in the company's ambitious expansion plans. In terms of qualifications, we are looking for candidates with 1-4 years of industry experience in the automotive sector, holding a Bachelor's or Master's degree. Proficiency in spoken and written English is essential, along with prior experience in data collection, analysis, and trend identification. Attention to detail, intermediate Excel skills, and knowledge of a foreign language, such as German, would be advantageous. Moreover, we seek individuals with a positive attitude, a collaborative mindset, a keen interest in technology and automobiles, and a strong inclination to track industry trends. If you aspire to differentiate yourself, shape your career trajectory, and contribute to a company that values innovation and growth, this role is tailor-made for you. The position requires 2-5 years of work experience, and the selection process includes two rounds of interviews along with an assignment. The standard work schedule comprises Monday to Friday, totaling 40 hours per week with flexible timings, while core office hours are from 10 AM to 4 PM. Proficiency in English is mandatory, and knowledge of another European language is considered desirable for this role.,
The Director of Customer Experience (CX) will be a strategic and results-oriented leader responsible for orchestrating exceptional customer journeys and maximizing satisfaction for our B2C customers across India. This role demands a deep understanding of the Indian consumer market, particularly within the home appliances/retail sector, where product and service quality are paramount. The ideal candidate will possess a proven ability to implement robust processes, leverage technology for actionable analytics, and develop impactful customer retention campaigns. Key Responsibilities: • Strategic CX Leadership: Develop and execute a comprehensive B2C customer experience strategy, specifically tailored for the Indian retail market, aligning with business objectives and growth goals. • Process Optimization for Quality: Design, implement, and continuously refine customer-centric processes across all touchpoints, from pre-sales inquiry to installation, after-sales service, and post-purchase engagement. Ensure these processes uphold the highest standards of product and service quality that Indian customers expect. • Technology-Driven Insights & Analytics: Lead the identification, adoption, and utilization of CX technology solutions (e.g., CRM, analytics platforms, feedback tools) to gather, analyze, and interpret customer data and behavioral patterns. Translate these insights into actionable strategies for improving customer satisfaction, loyalty, and business performance. • Customer Retention Campaign Management: Develop, implement, and manage targeted customer retention campaigns, leveraging data-driven insights and personalized approaches to foster long-term customer loyalty and reduce churn in the competitive market. • After-Sales Service Excellence: Oversee and enhance the entire after-sales service experience, including installation, maintenance, and complaint resolution, ensuring prompt, efficient, and quality service that builds customer trust and advocacy. • Team Leadership & Training: Build, mentor, and inspire a customer-centric team, providing training and guidance to ensure consistent delivery of exceptional service standards across the organization. • Cross-functional Collaboration: Collaborate closely with Sales, Marketing, Product Development, and Technical Service teams to ensure a seamless and consistent customer experience across all interactions. • Customer Feedback & NPS Enhancement: Implement robust feedback mechanisms (surveys, social media monitoring, reviews) and actively leverage customer feedback to identify pain points, drive continuous improvement, and maximize Net Promoter Score (NPS). • Budget Management & ROI Measurement: Manage the CX budget effectively, allocate resources strategically, and measure the ROI of CX initiatives to demonstrate their impact on customer satisfaction, loyalty, and overall business success. • Market Intelligence & Innovation: Stay abreast of industry trends, competitor activities, and evolving customer expectations within the Indian purifier market. Identify and implement innovative CX solutions and technologies to maintain a competitive edge. Qualifications: • Bachelor's degree in Business, Marketing, or a related field; a Master's degree is a plus. • Strong experience in B2C customer experience management, particularly within the Indian retail/home appliances market. • Proven track record of successfully implementing and optimizing CX processes that improve customer satisfaction and loyalty. • Expertise in leveraging technology for customer experience analytics, data interpretation, and insight generation. • Experience in developing and executing successful customer retention campaigns. • Excellent communication, interpersonal, and leadership skills to drive a customer-centric culture. • Familiarity with CRM systems, customer feedback platforms, and analytics tools. • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. • Passion for delivering exceptional customer experiences and a deep understanding of the importance of service quality in the Indian market.
Job Summary: We are looking for a senior growth manager to drive customer acquisition through our referral program. Customer referrals have been pivotal to Company growth, and you will have the opportunity to impact our largest acquisition channel. This role will be part of the organic growth marketing team and will report to the Senior Director of Marketing. Roles & Responsibilities: Referral Marketing: ● Manage & scale largest channel of new customer acquisitions, lowering overall cost of customer acquisition. ● Develop and execute data-driven strategies for the referral program ● Optimize the program through A/B testing and reward structure experimentations. ● Create seamless app experience for referrals, collaborating with product, tech & creative teams. ● Analyse metrics to improve conversion rates and reduce CAC. ● Assess industry trends to maintain competitive advantage in referral programs. App Retention: ● Develop and implement personalized multi-channel communication (email, in-app, push, WhatsApp) to boost awareness, engagement, and CTR. ● Create and optimize nurturing journeys through the funnel to improve lead rates, referrals, and reviews. ● Analyze customer data and behaviour to optimize app flows to improve engagement and conversions. Pre-requisites ● 5-8 years of experience working in large scale growth operations with a focus on referrals. ● Experience managing budgets and being accountable for growth performance of a referral program ● Strong knowledge and prior experience with marketing automation platforms such as Clevertap, WebEngage, MoEngage, and messaging platforms such as Gupshup, Kaleyra ● Passionate about mining customer insight, strong analytical and problem solving skills. ● Excellent communication, presentation and data reporting skills
The Director of Customer Experience (CX) role is a strategic and results-oriented leadership position responsible for enhancing customer journeys and maximizing satisfaction for B2C customers across India, specifically in the home appliances/retail sector. To excel in this role, you need a profound understanding of the Indian consumer market. Your focus will be on maintaining high-quality products and services. Your key responsibilities include developing and executing a tailored customer experience strategy, optimizing customer-centric processes, utilizing technology for actionable analytics, managing customer retention campaigns, ensuring excellence in after-sales service, leading and training a customer-centric team, collaborating cross-functionally, enhancing NPS, managing the CX budget efficiently, staying updated on industry trends, and driving innovation in CX solutions. To qualify for this role, you should hold a Bachelor's degree in Business, Marketing, or a related field (a Master's degree is a plus). You must have significant experience in B2C customer experience management within the Indian retail/home appliances market, a proven track record of optimizing CX processes, expertise in technology-driven customer analytics, successful customer retention campaign management, strong communication and leadership skills, familiarity with CRM systems and analytics tools, analytical problem-solving abilities, and a passion for delivering exceptional customer experiences.,
Job Description Qualifications Key Responsibilities We’re hiring a Technical Product Manager (TPM) to drive the development, You will partner closely with engineering, design, and customer success teams to build systems that are scalable, secure, and easy to use. This role demands a solid grasp of modern architectural principles—CQRS, Domain-Driven Design (DDD), microservices—as well as hands-on familiarity with .NET and ReactJS environments. Just as importantly, we’re looking for someone who brings customer empathy, intellectual curiosity, and a track record of execution. Experience : - 5–9 years of overall professional experience, with at least 2–4 years in a Technical Product Manager role within a B2B SaaS or Fintech company. Experience working in fast-paced startup environments and building products from 0 to 1 or scaling platforms is highly desirable. Exposure to financial services, equity management, or compliance-driven domains is a strong advantage. Technical Expertise: Hands-on familiarity with modern backend and frontend technologies such as .NET/C# and ReactJS, and a sound understanding of architectural patterns including CQRS, event sourcing, and DomainDriven Design (DDD). Ability to read code, understand architectural diagrams, and contribute meaningfully in technical discussions is essential. Familiarity with cloud platforms (preferably Azure), PostgreSQL, and EventStoreDB is an added bonus. Leadership : Proven ability to lead cross-functional teams through ambiguity and deliver on sprint goals. Strong ownership mindset with experience collaborating across engineering, design, and customer-facing functions. Business Alignment: Strong product thinking with a focus on aligning technical solutions to customer and business needs. Experienced in working with legal, finance, and founder personas to drive impactful product outcomes. Communication : Excellent at articulating complex ideas to both technical and non-technical audiences. Skilled in aligning stakeholders and ensuring clarity across cross-functional teams. Education : Bachelor’s degree in Engineering, Computer Science, or a related field is required. Certifications in Product Management or Agile methodologies are a plus. Key Responsibilites Product Ownership: Drive the roadmap and execution for key equity modules—Cap Tables, Instruments, Grants, Transactions, and Reporting. Technical Collaboration: Work with engineering leads to translate business requirements into scalable solutions adhering to CQRS, DDD, and microservices best practices. Requirement Engineering: Draft clear and actionable PRDs, user stories, domain models, and acceptance criteria based on customer and internal stakeholder inputs. Customer Discovery: Engage directly with startup founders, CFOs, law firms, and legal ops teams to understand workflows, pain points, and regulatory needs. Sprint Leadership : Align sprint goals with engineering, QA, design, and customer success teams; manage execution timelines and remove blockers. Quality & Compliance: Uphold high standards for product performance, security, and auditability across all financial modules. Product Metrics: Define and track KPIs for your product area, analyze adoption patterns, gather feedback, and iterate for continuous improvement.
The Director of Customer Experience (CX) will be a strategic and results-oriented leader responsible for orchestrating exceptional customer journeys and maximizing satisfaction for our B2C customers across India. This role demands a deep understanding of the Indian consumer market, particularly within the home appliances/retail sector, where product and service quality are paramount. The ideal candidate will possess a proven ability to implement robust processes, leverage technology for actionable analytics, and develop impactful customer retention campaigns. Key Responsibilities: • Strategic CX Leadership: Develop and execute a comprehensive B2C customer experience strategy, specifically tailored for the Indian retail market, aligning with business objectives and growth goals. • Process Optimization for Quality: Design, implement, and continuously refine customer-centric processes across all touchpoints, from pre-sales inquiry to installation, after-sales service, and post-purchase engagement. Ensure these processes uphold the highest standards of product and service quality that Indian customers expect. • Technology-Driven Insights & Analytics: Lead the identification, adoption, and utilization of CX technology solutions (e.g., CRM, analytics platforms, feedback tools) to gather, analyze, and interpret customer data and behavioral patterns. Translate these insights into actionable strategies for improving customer satisfaction, loyalty, and business performance. • Customer Retention Campaign Management: Develop, implement, and manage targeted customer retention campaigns, leveraging data-driven insights and personalized approaches to foster long-term customer loyalty and reduce churn in the competitive market. • After-Sales Service Excellence: Oversee and enhance the entire after-sales service experience, including installation, maintenance, and complaint resolution, ensuring prompt, efficient, and quality service that builds customer trust and advocacy. • Team Leadership & Training: Build, mentor, and inspire a customer-centric team, providing training and guidance to ensure consistent delivery of exceptional service standards across the organization. • Cross-functional Collaboration: Collaborate closely with Sales, Marketing, Product Development, and Technical Service teams to ensure a seamless and consistent customer experience across all interactions. • Customer Feedback & NPS Enhancement: Implement robust feedback mechanisms (surveys, social media monitoring, reviews) and actively leverage customer feedback to identify pain points, drive continuous improvement, and maximize Net Promoter Score (NPS). • Budget Management & ROI Measurement: Manage the CX budget effectively, allocate resources strategically, and measure the ROI of CX initiatives to demonstrate their impact on customer satisfaction, loyalty, and overall business success. • Market Intelligence & Innovation: Stay abreast of industry trends, competitor activities, and evolving customer expectations within the Indian purifier market. Identify and implement innovative CX solutions and technologies to maintain a competitive edge. Qualifications: • Bachelor's degree in Business, Marketing, or a related field; a Master's degree is a plus. • Strong experience in B2C customer experience management, particularly within the Indian retail/home appliances market. • Proven track record of successfully implementing and optimizing CX processes that improve customer satisfaction and loyalty. • Expertise in leveraging technology for customer experience analytics, data interpretation, and insight generation. • Experience in developing and executing successful customer retention campaigns. • Excellent communication, interpersonal, and leadership skills to drive a customer-centric culture. • Familiarity with CRM systems, customer feedback platforms, and analytics tools. • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. • Passion for delivering exceptional customer experiences and a deep understanding of the importance of service quality in the Indian market.
Job Summary: We are looking for a senior growth manager to drive customer acquisition through our referral program. Customer referrals have been pivotal to Company growth, and you will have the opportunity to impact our largest acquisition channel. This role will be part of the organic growth marketing team and will report to the Senior Director of Marketing. Roles & Responsibilities: Referral Marketing: ● Manage & scale largest channel of new customer acquisitions, lowering overall cost of customer acquisition. ● Develop and execute data-driven strategies for the referral program ● Optimize the program through A/B testing and reward structure experimentations. ● Create seamless app experience for referrals, collaborating with product, tech & creative teams. ● Analyse metrics to improve conversion rates and reduce CAC. ● Assess industry trends to maintain competitive advantage in referral programs. App Retention: ● Develop and implement personalized multi-channel communication (email, in-app, push, WhatsApp) to boost awareness, engagement, and CTR. ● Create and optimize nurturing journeys through the funnel to improve lead rates, referrals, and reviews. ● Analyze customer data and behaviour to optimize app flows to improve engagement and conversions. Pre-requisites ● 5-8 years of experience working in large scale growth operations with a focus on referrals. ● Experience managing budgets and being accountable for growth performance of a referral program ● Strong knowledge and prior experience with marketing automation platforms such as Clevertap, WebEngage, MoEngage, and messaging platforms such as Gupshup, Kaleyra ● Passionate about mining customer insight, strong analytical and problem solving skills. ● Excellent communication, presentation and data reporting skills
We are seeking an experienced and strategic Head of Finance to lead the financial operations. The ideal candidate will have deep expertise in both Indian and US accounting standards (IND AS, US GAAP) and regulatory compliance. This role requires a strong background in financial planning, reporting, invoicing, budgeting, risk management, and strategic decision-making to support the company’s growth and operational excellence across multiple geographies. Key Responsibilities: 1. Financial Strategy & Planning • Develop and execute the company’s financial strategy aligned with business objectives. • Oversee long-term financial planning, forecasting, and budgeting to support business growth. • Provide strategic recommendations to the executive team on financial performance and business risks. • Establish financial models and business analysis tools to support decision-making. 2. Accounting & Compliance • Ensure accurate and timely financial reporting in compliance with IND AS and US GAAP. • Manage statutory audits, internal audits, and tax audits across India and the US. • Ensure full compliance with all local and international financial regulations, including GST, TDS, corporate tax, and US tax laws. • Maintain strong internal controls to prevent financial misstatements and fraud. • Ensure proper recording and reconciliation of all financial transactions. 3. Financial Operations • Oversee day-to-day financial operations, including: o Accounts payable – Ensure timely payment to vendors and suppliers. o Accounts receivable – Monitor collections and minimize outstanding dues. o Payroll – Oversee payroll processing and employee compensation compliance. o Treasury and cash flow – Manage company cash flow to ensure liquidity and working capital optimization. • Invoicing: o Ensure timely and accurate generation of client invoices. o Monitor outstanding invoices and follow up for collections. o Resolve invoicing disputes and discrepancies. • Budgeting: o Develop and manage the company’s annual budget. o Track budget performance and identify variances with corrective action plans. 4. Reporting & Analysis • Prepare and present financial statements, management reports, and board reports. • Develop and monitor key financial performance indicators (KPIs). • Provide insights on financial performance, cost management, and business profitability. • Perform variance analysis and recommend adjustments to meet business goals. 5. Fundraising & Investor Relations • Support capital-raising efforts, including equity and debt financing. • Maintain relationships with investors, banks, and financial institutions. • Ensure accurate and timely investor reporting and disclosures. • Provide financial analysis and insights for business valuation and due diligence. 6. Risk & Governance • Strengthen internal controls to prevent financial misstatements and fraud. • Mitigate financial risks related to currency fluctuations, tax penalties, and regulatory non-compliance. • Develop strategies to manage foreign exchange exposure and financial volatility. • Monitor and address financial risks arising from vendor contracts and payment terms. 7. Leadership & Team Development • Build and lead a high-performing finance team across multiple geographies. • Foster a culture of accountability, transparency, and continuous improvement. • Provide mentorship and training to develop financial talent within the team. • Encourage collaboration with other departments to align financial goals with business operations. Key Requirements: Education: Chartered Accountant (CA), Certified Public Accountant (CPA), or equivalent financial qualification. Experience: Minimum 12–15 years of experience in a senior financial role, with at least 5 years managing financial operations for Series B/C startup or B2B company. Expertise: • Strong knowledge of IND AS and US GAAP accounting standards. • Experience in handling tax and regulatory requirements in India and the US. • Proven track record in financial strategy, forecasting, and business analysis.