Posted:1 week ago|
Platform:
Work from Office
Full Time
Receiving Inbound Calls and providing customer service support
Review Medical ClaimsCheck debit card statusAssist members in filing their claimsWebsite assistance
1 - 3 Years exp. With good communication & Graduation Must.
Provides high quality customer service in resolving queries of PayFlex FSA & H.S.A customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
o Provides inbound phone support on FSA & H.S.A Product lines.o Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.o Ensures and provides quality service to both Aetna employees and PayFlex FSA & H.S.A members while administering their account.o Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.o Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
EXL
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