Process event requests and correspond with Amazon customers while ensuring clear communication and professional service delivery
Troubleshoot during events to ensure successful event operations while maintaining high standards of execution and customer satisfaction
Respond to and act on customer feedback while continuously improving event coordination processes and service quality
Support and maintain good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering teams
Coordinate resources to ensure spaces are cleaned, set and ready for events while managing multiple event logistics simultaneously
Document trends and recognize opportunities for process efficiencies while improving policies and procedures for internal events
Support Assistant Program Manager with additional duties as assigned in support of Events Program Manager responsibilities
Facilitate local Amazon events in key buildings while ensuring spaces meet corporate standards and event requirements.

Required Qualifications:

Ability and attentiveness to multi-task with capacity to interact with employees, visitors and contractors with poise and diplomacy
Advanced competence with variety of software including MS Word, MS Excel, MS Outlook, and other requested software programs
Communicate effectively both verbally and written with excellent grammar and proofreading abilities for professional correspondence
Apply principles of rational systems and deal with variety of concrete variables in situations where limited standardization exists
Interpret instructions in written, oral, diagrammatic or schedule form while possessing initiative to assume additional responsibilities
Set priorities and meet deadlines in fast-paced, demanding corporate environment with Amazon event coordination experience
Understanding of event requests processing and customer correspondence with troubleshooting capabilities during events
Knowledge of inter-vendor communications coordination between Facilities, Catering, AV, Reception, Janitorial and Engineering teams.

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