Sr. Executive- Operations

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Ethics Travel Management Pvt. Ltd.

Ethics Travel Management Pvt. Ltd.(eTravelMitra)

Ethics Travel Management Pvt. Ltd. (eTravelMitra)

Getting away to a new destination can be an adventure or a serene break. For most people though, travel and tourism can be a step into mysterious territory and unacquainted surroundings.

Ethics Travel Management Pvt. Ltd. (eTravelMitra)

Key Responsibilities

• End-to-end travel management Ticketing, confirmation, cancellation, invoicing
• Managing Corporate accounts & MICE movement
• Evaluate the complete development of Ops. function considering its contribution to the achievement of business goals
• Consistently follow Travel guidelines
• Ensure customer satisfaction is measured through provided tools and goals are met & implementing plans for continuous improvement
• Work as the primary alliance between the Supplier and Operation
• Create a positive work environment
• Ensure on-time suppliers (Hotels Transporters, Activities provider) confirmations & payments by coordinating with the requirement stakeholders
• Strong understanding of client (B2C, B2B, Corporate, MICE) policies and processes, determining the impact on the operation team as changes are implemented
• Strong understanding and accuracy provide direction on a large range of travel
• Maintain and seek expansion of current knowledge of various industries or products (Travel Management, Account Management, Contact Centre Operations, etc.)
• Assist the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget
• Ensuring optimum utilization of agents with reference to their productivity and efficiency.
• Coordinating with the training and quality team for the individuals performance improvement.
• Participating in internal & external calibration sessions with Quality/Operations.
• Willing to work in rotational shifts with rotational week Offs.
• Coordinating with different departments to resolve the escalation cases via Call, Email, Chat, social media, and Forums
• Follow up with the technology/NOC team for resolving pending bugs/PRMs.

Desired Skills Requirements

• IATA Certified
• Ability to multitask effectively
• Strong written and verbal communication skills (English & Hindi preferred).
• Ability to perform repetitive tasks with a high degree of accuracy
• Comfortable working independently with minimal supervision
• Any Bachelors degree or diploma
• Experience: 1-5 years in flight ticketing & reservations.
• Knowledge of GDS: Amadeus, Galileo, Sabre (any one or multiple).
• Understanding of Airline Fare Rules & Policies.
• Ability to work under pressure & meet deadlines.

Services by ETM

• Travel Booking Assistance
• (Domestic & International).
• Flight Ticket Booking
• (Group & Individual.)
• Customized package tours
• Transport arrangement
• (Road & water)
• Adventure & Leisure activities
• Destination Marketing
• B2B supply (Travel Services)
• Experimental tours & programs
• MICE
• Medical tourism
• Corporate Travel arrangements
• Sustainable development projects
• Local stakeholders
• Development programs
• Community development Initiatives
• Hotel acquisitions & merging
• Hospitality consultants

Offerings by ETM

• Positive Company Culture
• Employee Assistance Programs
• Employee Recognition and Rewards
• Paid Time Off
• Professional Development Opportunities
• Flexible Work Arrangements
• Comprehensive Benefits Package
• Competitive Salary
• lucrative incentives

sahil.patel@ethicsgroup.in