Specialist AMER Hotel Support

This role will play a vital role in supporting our owners and hotels. You will be the first point of

contact for any issues they encounter related to our procurement processes, promoting a

smooth and seamless opening and operational experience.

Responsibilities:

Provide prompt and professional support to hotel owners and operators via multiple

channels phone, email, etc.

Identify, diagnose, and troubleshoot a wide range of procurement-related

issues, including purchasing, product availability, invoices, and deliveries.

Escalate complex issues to the appropriate team or department for resolution.

Maintain accurate records of all interactions and issue resolutions.

Develop and maintain knowledge base of procurement processes and procedures.

Proactively identify and address potential roadblocks to hotel openings operations.

Analyze feedback from hotel owners and operators to continuously improve the help

desk service.

Stay abreast of industry trends and best practices in hotel procurement.

Collaborate with other members of the Global Procurement team to ensure efficient

resolution of issues.

Qualifications:

Bachelors degree in hospitality, business administration, or related field.

2+ years of experience in a customer service or help desk role.

Strong understanding of procurement principles and processes, preferably in the

hospitality industry.

Excellent communication, interpersonal, and problem-solving skills.

Ability to prioritize effectively and work independently in a fast-paced environment.

Proficient in Microsoft Office Suite and other relevant software applications.

Ability to empathize with the needs and concerns of hotel owners and operators.

Strong attention to detail and a commitment to providing high-quality service.

Passion for the hospitality industry and a desire to contribute to its success.