3022 Service Quality Jobs - Page 46

As a Senior AV Technician , you will support, operate, and maintain advanced audio-visual systems and media equipment across office locations and offsite venues. You will play a critical role in delivering seamless Zoom-based live streams and hybrid events, including town halls, executive off-sites, and company-wide gatherings. You will act as an escalation point for AV-related technologies, oversee system health, support event operations, and contribute to continuous improvements across AV services and infrastructure. This role includes participation in office builds, expansion efforts, and upgrades, while working closely with internal stakeholders, AV integrators, and event coordinators. K...

As a Senior AV Technician , you will support, operate, and maintain advanced audio-visual systems and media equipment across office locations and offsite venues. You will play a critical role in delivering seamless Zoom-based live streams and hybrid events, including town halls, executive off-sites, and company-wide gatherings. You will act as an escalation point for AV-related technologies, oversee system health, support event operations, and contribute to continuous improvements across AV services and infrastructure. This role includes participation in office builds, expansion efforts, and upgrades, while working closely with internal stakeholders, AV integrators, and event coordinators. K...

In this role, you will work on end-to-end complex technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions. you'll cater to the enterprise / platinum level customers by resolving complex issues, drawing on sound judgment and technical expertise. What you'll Do Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives. Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to...

Create new customers by analyzing the market, plan visits to potential customers, and swift response to quotations and inquiries to secure growth and increase market share To follow up and monitor Key Dealers/Projects closely by ensuring Jotun s products are used to achieve the targeted sales budget Maintain customer relationships through regular visits, responding to inquiries, and providing advice on product selection to achieve sales budget. Follow up and monitor customers on proper pricing and payment to reduce Days of sales outstanding and to achieve the targeted gross margin. Co-ordinate with internal departments like Customer Service, Marketing, and Production to ensure high-quality s...

The purpose of the role is to support the Category Lead and Category Managers with the delivery of the category strategy and deployment of the supplier relationship management program, ensure quality issues are resolved with the supply base and monitor the PR/PO pipeline. This role sits within Shared Services under Strategy Performance with a strong functional reporting line to the Corporate Procurement Team. The Corporate Procurement Team is responsible for global procurement activities which includes; engagement and ongoing management of third-party suppliers, sourcing and vendor strategy, for the categories in scope. eg HR. Marketing, Fice, Legal, Property, Travel etc Essential experience...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Ping Identity Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced IAM professional with 6-7 years of hands-on experience in PingFederate, PingAccess, and PingID. The ideal candidate will be well-versed in SSO, Federation protocols (SAML, OAuth), and production support activities including troubleshooting and incident resolution. Roles & ...

This Position reports to: IS Department Manager for Regulatory and Security Assessments Your role and responsibilities: In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing ...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : SailPoint IdentityNow Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and utilizing global delivery capabilities to enhance se...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : SailPoint IdentityNow Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and utilizing global delivery capabilities to enhance se...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : SailPoint IdentityNow Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and utilizing global delivery capabilities to enhance se...

ROLE PURPOSE & OBJECTIVE This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates. The incumbent will work on addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales leads Handling of both internal and external queries Customer Service KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Attend Branch walk-in customers; understand their requirements and guide them to fulfill...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Service Assurance Service Assurance activities, including Incident, Problem, Performance, and Change Management, along with other Service Operations functions. Provide solution support, including helpdesk and customer support request handling. Participate in 24/7 on-call rotation for emergencies. General Shift and Monthly 1 Week need to be available for 24/7 support. Manage Network Operations (Cloud-based as-a-Service solution) Prepare, verify, and execute software upgrades and updates. Ensure that delivered solutions are properly implemented and operate according to requirements. Perform proactive maintenance activities. Deploy, integrate, configure, and troubleshoot new cloud nodes (Azure)...

To provide comprehensive management of client s transportation services covering all for Bangalore, and other locations with a focus on continuous improvement. Must be able to work in flexible shift basis as per operations requirement. Responsible for vehicle, driver induction with valid vehicle documents as per compliance and legal policies. Ensure cab routing list for employee is generated on time and shared with security team for escort (Marshall) routing on daily basis. Monitor and optimize routes to minimize travel time and costs while maintaining service quality. To ensure amendment of Daily Escort Security Service Confirmation for each trip. Enrolment of new employees in the transport...

Own sales and operations for the APAC market, driving revenue and delivery excellence. Build and nurture strong working relationships with local consultants and partners, ensuring seamless collaboration. Manage the sales pipeline and ensure timely updates in Zoho and other ERP systems. Ensure smooth coordination between internal teams (sales, delivery, operations) to maintain high service quality. Act as the key point of contact for consultants, sharing regular product updates and ensuring they are equipped to take new features to market. Schedule regular calls and sessions with consultants/teams to keep them aligned with product enhancements and go-to-market strategies. Provide strategic in...

Payroll Compliance Management : Ensure payroll operations comply with payroll regulations. Monitor regulatory changes, update processes accordingly to avoid penalties. Quality Assurance: Develop and enforce quality control guidelines to evaluate and remediate payroll processes. Conduct regular audits and risk assessments to identify potential issues in payroll accuracy and compliance. Vendor and Partner Coordination : Manage relationships with third party payroll providers, ensuring service quality, managing SLA s and managing retained team processes. Payroll Technology and Process Optimization: Implement and manage unified payroll platforms to automate multi country payroll calculations. In...

1. Cold Chain Management Ensure optimal performance and upkeep of commercial refrigeration assets across the region. Oversee timely placement and installation of refrigeration units in line with company standards. Monitor and ensure compliance with cold chain KPIs: o Temperature Compliance Index (TCI) o Complaint Response Time (attendance and closure) o Freezer Uptime 2. Asset Management Maintain accurate records of asset inventory and ensure proper storage and handling. Oversee the disposal of obsolete equipment in accordance with environmental policies. Ensure high compliance to asset assurance. Implement Unilever s operational and safety systems. 3. Service & Maintenance Identify, recruit...

Serve as a Subject Matter Expert (SME) with a thorough understanding of end-to-end Accounts Payable (P2P) processes. Perform supplier reconciliations and resolve discrepancies effectively. Coordinate with supervisors to address daily operational issues and implement solutions. Allocate work volumes within the team, ensuring timely completion of daily targets. Prepare and maintain reports required for daily, weekly, and monthly metrics; strong proficiency in Excel and PowerPoint is required. Manage and respond to business and internal stakeholder emails, ensuring clarity and timely resolution. Ensure consistent, high-quality deliverables within defined timelines. Demonstrate client sensitivit...

Key Responsibilities: 4 - 6 yrs. Italian language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvemen...

We are looking for a skilled Duty Manager to join our team, with 4-8 years of experience in the hospitality industry. Roles and Responsibility Manage daily operations of the hotel or resort. Oversee front desk, housekeeping, and food service staff. Coordinate with various departments to ensure seamless service delivery. Handle guest complaints and resolve issues promptly. Maintain high standards of customer satisfaction and quality service. Implement effective strategies to improve operational efficiency. Job Requirements Proven experience as a Duty Manager or similar role in the hospitality industry. Strong leadership and management skills. Excellent communication and interpersonal skills. ...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Ping Identity Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced IAM professional with 6-7 years of hands-on experience in PingFederate, PingAccess, and PingID. The ideal candidate will be well-versed in SSO, Federation protocols (SAML, OAuth), and production support activities including troubleshooting and incident resolution. Roles & ...

The Opportunity The Director, Professional Services Capability & Innovation Center (CIC), is responsible to lead and manage Planview s Professional Services Engagement Management team based in the CIC located in Bangalore. The Director, Professional Services is responsible for ensuring the success of Planview implementations and maximizing value of the Planview solutions for the India & SEA customer base. This role owns the services delivery within the region while driving, scaling, and inspiring a talented team of individuals focused on global project delivery. Reporting to the VP Professional Services Global CIC, the ideal candidate has a unique combination of leadership, business, consult...

Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology; Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership; Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area; Aligning with product support including knowledge sharing and maturation of product support model Possessing experience with business change and community champion programs involving the ServiceNow platform; Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions; Supporting stakeholders and custome...

About the Role Were looking for a dynamic and hands-on Airport Operations Lead to manage and optimize our on-ground business operations at the airport. The ideal candidate will ensure seamless rider and driver experiences, efficient team management, and strong coordination with airport authorities and stakeholders. Key Responsibilities Lead and mentor the on-ground operations team at the airport. Ensure smooth and efficient pick-up/drop-off processes with minimal delays. Monitor team performance and maintain high service standards. Handle escalations and resolve customer/partner issues with professionalism. Coordinate with Airport Authorities, CISF, and other stakeholders for smooth daily op...

About the Role Were looking for a dynamic and hands-on Airport Operations Lead to manage and optimize our on-ground business operations at the airport. The ideal candidate will ensure seamless rider and driver experiences, efficient team management, and strong coordination with airport authorities and stakeholders. Key Responsibilities Lead and mentor the on-ground operations team at the airport. Ensure smooth and efficient pick-up/drop-off processes with minimal delays. Monitor team performance and maintain high service standards. Handle escalations and resolve customer/partner issues with professionalism. Coordinate with Airport Authorities, CISF, and other stakeholders for smooth daily op...