1713 Service Quality Jobs - Page 46

Job Description: The Candidate will lead the sales and marketing team, oversee student counseling for courses, and ensure enrollment targets are met. They will also report to senior management and support strategic growth initiatives. Responsibilities: Supervise and guide the sales & marketing team in daily operations. Conduct student counseling for ACCA courses via calls, walk-ins, and online leads. Oversee lead generation, follow-up, and conversions. Monitor team performance and provide training where needed. Collaborate with marketing for campaign planning (offline + digital). Prepare and submit regular sales reports to the Head/Director. Build and maintain strong relationships with stude...

Job Description Strategic Planning & Network Management Develop global transportation strategies balancing speed, reliability, and cost across regional markets. Lead improvement initiatives to enhance efficiency, scalability, and capacity utilization. Carrier Management Negotiate contracts with freight carriers, 3PLs, and customs brokers for cost-effective logistics solutions. Manage strategic relationships with transportation partners through regular performance reviews. Operations Management Oversee daily transportation operations across international manufacturing sites with standardized processes. Monitor KPIs including on-time delivery, costs, and service levels to drive continuous impr...

Job Description: Operational Management Oversee day-to-day operations, including staff scheduling, leave management, and resource allocation. Ensure smooth execution of wellness programs and services, resolving operational issues promptly. Monitor team productivity and address performance gaps effectively. Quality Assurance Develop and implement quality control procedures to maintain high service standards. Conduct regular audits and assessments to ensure compliance with company policies and wellness industry standards. Address customer feedback and implement corrective actions to enhance service quality. Process Improvement Analyze existing processes to identify inefficiencies and recommend...

Job Description Key Responsibilities: Managing Bookings and Reservations: Handle the processing of bookings for travel packages, flights, hotels, and car rentals. Ensure that all bookings are accurately confirmed, and relevant documents are sent to customers. Manage cancellations, amendments, and refunds as per the company policies. Customer Support and Coordination: Serve as a point of contact for customers before, during, and after their trip. Address and resolve customer inquiries, issues, and complaints in a timely and professional manner. Provide travel-related information and assistance, including itinerary changes, visa information, etc. Supplier Coordination: Coordinate with hotels, ...

: - oversee the installation, maintenance, and repair of refrigeration equipment, including transport freezers, deep freezers, eutectic freezers, candy makers, and blast freezers. The ideal candidate will have extensive experience in refrigeration systems, strong leadership abilities, and a commitment to customer satisfaction. Lead and supervise a team of service technicians, ensuring high-quality service delivery and adherence to safety standards. Maintain strong relationships with customers, addressing service complaints promptly and suggesting product improvements to the production team. Monitor technician productivity, conduct performance evaluations, and provide feedback to enhance serv...

Job Title: Concierge Executive Location: Thane Department: Healthcare Job Summary: The Concierge Executive will serve as the central point of coordination between patients, families, healthcare professionals (HCPs), vendors, and internal teams. This role is critical to ensuring seamless communication, efficient service delivery, and high levels of patient satisfaction in a home healthcare setting. The ideal candidate will possess strong organizational, interpersonal, and problem-solving skills, along with a compassionate and service-oriented mindset. Key Roles and Responsibilities: Patient & Stakeholder Communication: Act as the key liaison between patients, families, home care staff (HCPs),...

Builds business by identifying and selling prospects; maintaining relationships with clients. Sales Executive Job Duties Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects; recommending solutions. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by...

Builds business by identifying and selling prospects; maintaining relationships with clients. Finance Executive Job Duties Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects; recommending solutions. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports ...

Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the worlds leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts. With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital t...

Service Relationship Manager INTERNAL USAGE No. of Vacancies 1 Reports to BOSH Is a Team leader? No Team Size 0 Grade Business Affluent Banking Department Affluent Banking Sub - Department NA Location Per requirement About Affluent Banking Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-po...

flexi-barista Now Brewing - Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company One that not only celebrated coffee but also connection We are a neighborhood gathering place, a part of your daily routine Get to know us and you will see: we are so much more than what we brew We call our employees partners because we are all partners in shared success We are known to develop and support partners who are guided by the passion of providing service to others We make sure everything we do is through the lens of humanity from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do busi...

We are looking for a motivated and detail-oriented Customer Service Associate to support client servicing operations for group health insurance. This is a junior-level position suitable for candidates with prior experience handling TPA operations and servicing large corporate accounts (50+ clients). The role involves supporting claims, endorsements, and other service tasks as assigned, while also contributing to business development through referrals and account references. Key Responsibilities: Handle client service tasks including: Claims coordination and follow-ups with TPA/insurer. Policy endorsements (additions/deletions/changes). Documentation and query resolution. Maintain strong work...

Job Summary: We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels. Key Responsibilities: Respond to customer queries via phone, email, and chat. Resolve issues efficiently and maintain a positive tone. Record all interactions accurately in the CRM system. Escalate complex cases to the appropriate teams. Collect customer feedback and reviews to improve service quality. Suggest improvements to enhance the support process. Maintain company standards in all customer interac...

Salary :15k to 18k Employment Type: Full-time Job Summary: We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels. Key Responsibilities: Respond to customer queries via phone, email, and chat. Resolve issues efficiently and maintain a positive tone. Record all interactions accurately in the CRM system. Escalate complex cases to the appropriate teams. Collect customer feedback and reviews to improve service quality. Suggest improvements to enhance the support process. Main...

{"company":" At myKaarma, we re not just leading the way in fixed ops solutions for the automotive industry we re redefining what s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience...

WHO WE ARE: WHAT YOU LL DO: Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates. Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements. Maintain and update policy records in the administration systems according to standard operating procedures. Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality. Research and resolve escalated issues or incomplete transactions related to policy servicing. Ensure service levels and turnaround times are met according to SLA requirements. Support audits and reg...

Job Title: Support Services Incharge Company Name: Manipal Hospitals Location: Yelahanka Job Description: The Support Services Incharge will be responsible for overseeing and managing the support services operations within the hospital. This role involves ensuring the seamless functioning of various non-clinical areas, including housekeeping, security, maintenance, and facilities management. The Incharge will work closely with different departments to ensure high standards of service delivery and compliance with hospital policies and regulatory requirements. Key Responsibilities: - Supervise and coordinate support services activities to ensure efficient operations and delivery of services. -...

As a Care Account Specialist, you will act as the key clinical operations representative for enterprise clients in your assigned regions which may be outside of the location you are based in. You will ensure exceptional delivery of Intellect s clinical services across onsite and virtual channels, provide case management, maintain service quality, and oversee regional clinicians. This role bridges enterprise client expectations with internal clinical standards and operational excellence. This Role is open for candidates based in India. 1. Client Management & Reporting (30%) Serve as the main clinical point of contact for assigned enterprise clients. Own the delivery and quality of monthly cli...

To underwrite and manage the portfolio in assigned branch/location Responsibilities : Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the l...

This role focuses on building a Patient-First Culture across all CARE Group hospitals. It includes improving patient and attendant experiences, handling feedback and complaints, service recoveries and supporting hospital teams, training, and implementing continuous improvement initiatives using technology, people, and processes. The role also involves coordination with the Quality and ESG teams on regulatory and audit preparedness. Key Responsibilities: Build Patient-Centric Culture Promote patient-friendly practices and empathy-led behavior across units. Champion CARE with Compassion at all touchpoints. Manage Patient Feedback (CARE assist) Monitor and ensure effective functioning of CARE a...

-Drive Key Business Projects (as per requirements) -Business Analytics, Support for Management Information reports of various functions. -Preparation of policy document at function head and deployment of the same at field leadership level -TMW & other audits, documentation, presentation & compliance -Maintain a robust reporting mechanism and system for various business reports -Plan, prepare, track and monitor Business policies / metrics -Drive insight to create customer delight -Collect and analyze customer feedback data, with a specific focus on increasing customer experience. -Develop and implement customer service policies and procedures to enhance the overall customer experience. -Monit...

Job Description Summary Drive quality for assigned suppliers, including quality plan implementation. Select suppliers through qualification processes. Own supplier results, drive improvements utilizing supplier scorecards. Own supplier audits, ensuring compliance, and driving improvement plans where needed. Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may influence work. . tex Job Description Roles and Responsibilities For controlled titles that require approval by Chief Engineer. This is reserved for the very selected top experts engineers and should not be used wi...

Team Leader | Full-Time | Field Operations Vestas is the world leader in wind technology and a Defining force in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and Join us at Vestas! Region APC > Service APAC > CS-Jangi Customer service department handles post sales service operations to meet the contractual obligations with customers. Job Responsibilities: Delivery of services on an operational level with respect to process adherence, service quality, safety standards and performance ensured. Assigned staff is supervised/lead/coordinated and a positive and effective working relat...

: RoleCST Associate Blend Process (Voice & Non-Voice) LocationMIra Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra 401107 Experience0-5 years Working Days6 days a week Shift Timing8.30 AM to 5.30 PM Role Overview: We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. Key Responsibilities: Handle inbound and outbound customer calls for voice-based customer service support. Respond to customer queries, complaints...

Primary responsibilities of a Service Delivery Manager: Project Management: Work with Solution directors and AM during the pre-sales process on proposals specifically solutions approach, costing, and timelines Assemble high performing team(s) based on project needs. This includes working with the talent team to recruit and vetting the best team members. Oversee Project(s) delivery from initiation to closure, ensuring adherence to deadlines and budgets. Ensure that Project Manager/Lead manages project scope, identify risks, and implement solutions for any roadblocks. Collaborate with the Marketing team for building case studies. Client Relationship Management: Build and maintain strong relati...