2384 Service Quality Jobs - Page 46

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Position Summary Analyze, plans and implement process improvement needs. Evaluate and models existing pr...

Support Team Manager We are looking for a dedicated and experienced Support Team Manager to oversee the management of our People Support Jira system and to lead the development of a comprehensive knowledge base. In this role, you will be responsible for ensuring that our internal support processes run smoothly, efficiently, and deliver the highest level of service to our team members. You will work closely with various departments to build a robust knowledge base that will serve as a key resource for all employees. Key Responsibilities: Jira System Management: Oversee and manage the People Support Jira system, ensuring tickets are tracked, prioritized, and resolved in a timely manner Team Ma...

The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. What will I be doing As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance wit...

We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent delivery skills. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality standards. Coordinate with cross-functional teams to meet project goals and objectives. Develop and implement effective delivery strategies to improve efficiency and productivity. Monitor and analyze performance metrics to identify areas for improvement. Collaborate with stakeholders to resolve issues and enhance service quality. Ensure compliance with...

Assistant Manager Cx & Ops (General Category) Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences: For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations. Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions. Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging perso...

Responsibilities & Key Deliverables Act as the single point of contact for corporate & fleet customers in the assigned zone for all service-related requirements. Ensure seamless after-sales support: preventive maintenance, breakdown support, parts availability, and warranty claims. Monitor and improve fleet uptime, service TAT (Turnaround Time), and customer satisfaction. Coordinate with dealers, workshops, and technical teams to deliver consistent service quality. Drive service revenue growth through AMC (Annual Maintenance Contracts), extended warranties, and value-added services. Track and report service KPIs (downtime reduction, complaint resolution). Handle escalations & critical issues...

Purpose of Job Your key responsibilities include leading the delivery of data management and analytics solutions for clients in the life sciences industry. You will be involved in managing complex, multi-disciplinary projects, fostering strong client relationships, and aligning business needs with advanced technology capabilities. You will serve as a strategic advisor, collaborating with global teams to design scalable solutions across BI, AI, and MDM. If you are passionate about leveraging your expertise in U.S. pharmaceutical datasets to drive client success, we invite you to apply for this exciting opportunity! Well trust you to: Engage in direct client interactions, managing multiple pro...

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This ski Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. M...

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, mater...

We are seeking an experienced and dynamic Service Delivery Manager (SDM) to lead and manage three critical IT support functions: End User Computing (EUC), Service Desk, and Service Integration & Management (SIAM). The SDM will be responsible for ensuring high-quality service delivery to a UK-based global client, driving operational excellence, and maintaining strong customer relationships. Requirements: Minimum 15 to 18 years of experience in IT support, with a strong background in End User Computing and Service Desk operations. Proven experience managing SIAM functions in a global delivery model. ITIL Certification is mandatory. Relevant PMP Certification is a plus. Experience working with ...

Chinagate Restaurant Group is seeking a dynamic and organized Marketing Coordinator to join our team. The Marketing Coordinator will play a crucial role in supporting and executing marketing initiatives for our restaurant chain. The ideal candidate will have a keen eye for detail, excellent organizational skills, and the ability to coordinate various aspects of marketing campaigns. Responsibilities: Printing Coordination: Manage the printing process for tent cards, ensuring timely production and delivery. Coordinate the design and printing of newspaper inserters to effectively promote restaurant offerings. Vendor Coordination: Work closely with vendors to ensure seamless coordination for mar...

Position Purpose Purpose: As a member of the Clearing and Compressions Middle Office, you will work as part of a wider Product Control function, with responsibility for trade clearing and compression, CCP margin bookings, and static data updates and approval. The activities done by the team perform a vital role optimising the Banks balance sheet and counterparty risk profile, whilst ensuring that relevant regulatory requirements are met. Main driver are client service quality, independent control, operational risk safety and cost efficiency Responsibilities Direct Responsibilities CP Margin bookings Weekly Credit Backloading cycles (ICE, LCH) Monitoring intraday clearing of Credit and Rates ...

Max Life Insurance Company Limited is looking for Associate Agency Development Manager to join our dynamic team and embark on a rewarding career journey Recruit, train, and mentor insurance agents and agencies to promote the products and services Develop and maintain strong relationships with agents and agencies to ensure their satisfaction and retention Monitor sales performance and analyze market trends to identify opportunities for growth Provide guidance and support to agents to help them achieve their sales goals Ensure compliance with all regulatory requirements and company policies and procedures Collaborate with internal teams to ensure timely and successful delivery of products and ...

An IT Service Delivery Specialist focuses on managing the delivery of all Group IT services, ensuring that services meet agreed-upon Service Level Agreements (SLAs) and quality standards. They monitor service performance, handle business relationships, manage project timelines, and drive service improvements by analyzing data & processes for efficiency gains. This position reports to the IT Manager-India & Bangladesh. The main responsibilities are: Ensure timely and effective delivery of IT services to meet business requirements. Gather feedback from users to improve service quality. Identify opportunities to improve service delivery efficiency and customer satisfaction. Work with service im...

Responsibilities What you re going to do: Customer Support Respond to customer inquiries via phone, email or in person Troubleshoot service issues and offer timely solutions Issue Resolution Handle complaints with empathy and professionalism Escalate complex issues to appropriate departments when necessary Order and Account Management Assist with placing orders, processing returns or refunds and updating account information Monitor order status and delivery concerns Product Knowledge Maintain up-to-date knowledge of the company s products, services, and policies Provide accurate information to help customers make informed decisions Feedback and Reporting Gather and document customer feedback

As a Performance and Quality Management, Sr Analyst in the Strategic Supplier Management Office (SMO), you will play a key role in overseeing relationships with IT strategic suppliers and monitoring their performance. Your primary responsibilities will include Managing the full lifecycle of IT contracts to ensure successful execution and alignment with organizational goals. Driving supplier performance, optimizing costs, and mitigating risks to enhance business operations. Monitoring strategic suppliers performance, identifying areas for improvement, and implementing effective "get well" plans. Establishing and maintaining a performance management governance framework to ensure accountabilit...

Job Overview The VAVE Staff Product Development Engineer will lead advanced value analysis and value engineering initiatives within TEs DDN business, delivering cost optimization and increased customer value. This role goes beyond traditional VAVE boundaries by driving R&D efforts in emerging and futuristic materials, advanced manufacturing processes, automation, digital technologies, and innovative supplier solutions. The incumbent will proactively identify and implement design and process improvements that reduce material usage, manufacturing costs, and product lifecycle expenses while maintaining or improving quality and functionality. Working closely with cross-functional teams, they wil...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, p...

1. Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. 2. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. 3. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. 4. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. 5. Maintain Portfolio MIS, Delinquency MIS and other operation...

The Index Service Delivery Team Member is a specialized role within the organization, focused on the delivery of business-critical data, content, and associated technology services that align closely with our financial index products and client needs. Leveraging their ITIL and Technical knowledge, the team member is responsible for ensuring the seamless function of business service workflows with technology platforms, enhancing the overall customer experience, and ensuring regulatory compliance. This includes active monitoring, incident management, and ensuring that user requests are addressed promptly and effectively. The successful candidate will be the first point of contact for service-r...

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base. Abide by all HR policies and processes including but not limited to code of conduct, att...

About the Role: As a Relationship Manager in Private Banking Group, you would act as a core anchor in taking our banking solutions and services to our valuable customers comprising of high net worth Individuals, Family Offices and Institutions. This involves a 360-degree banking approach. The Relationship Manager should have an inclination to understand the customer needs and offer solutions in line with the needs that comprises of various asset classes and investment propositions. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the...

Directors in this role get to: - Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. - Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance. - Define Sutherland s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met. - Improve the Company: Make recommendations to enhance processes and boost ease and efficiency. - Strengthen Relationships: ...

As an International Travel Consultant, you will be responsible for designing a customized travel package, managing travel bookings, and providing top-notch service to our clients. You will leverage your expertise in international travel to offer tailored advice, book flights, accommodations, and activities, and ensure that every trip exceeds client expectations. Responsibilities: Create Customized Travel Itineraries: Design and organize comprehensive travel plans, including flights, hotels, tours, and activities for international destinations. Handle Travel Bookings: Make accurate reservations for flights, accommodations, car rentals, and other travel-related services, ensuring timely confir...

Job Responsibilities: Develop and execute strategies to improve operational sales performance. Manage sales processes and track KPIs for optimization. Identify and develop new business opportunities. Lead and motivate the sales team to achieve revenue targets. Collaborate with the operations team to improve efficiency and service quality. Required Candidate Profile: Experience: 2 to 10 years in sales/operations management. Skills: Strategic planning, leadership, and business development. Technical Proficiency: Advanced Excel CRM tools. Preferred Language: English Tamil.