Job Role : 1. Excellent in MS Excel,Google 2. Good typing speed 3. Advance excel 4. Accuracy in typing, formulas, numbers Requirements Skills Required : 1. Typing speed 2. Formulas 3. good communication & writing skills Benefits 1. Statutory benifit 2. Accidental Policy 3. Incentive
Designation : Paint Technician Job Summary: As a paint work technician, you are the specialist for paint repair work on vehicle bodies and interiors. You prepare surfaces for painting and then implement comprehensive corrosion protection and preservation measures after painting. You follow the manufacturer\u2019s specifications, accident prevention regulations, statutory provisions, as well as warranty and good will regulations in all your work. Your key responsibilities are: Performing simple paint damage diagnoses on accident vehicles. Performing paint repair work on body parts. Performing adjustments in line with the performed paint diagnoses. Carrying out function and quality checks to ensure the sustainability of the paint repair. Preparing surfaces to be painted after consultation with the vehicle painter. Remedying corrosion damage, while taking the manufacturers specifications and warranty provisions into account. Performing comprehensive and sustainable corrosion protection in order to retain the vehicles value over the long-term. Prepare the vehicle for handover to the Final controller or to Body & Paint shop Foreman. Performing a final inspection of the repaired vehicle as regards degree of fulfilment of the repairs. Accident prevention regulations are known and consistently applied in daily work. Using current service literature on electronic media in order to generate paint diagnoses. In cooperation with the body shop foreman, , initiating orders for new painting tools for the paint diagnosis and paint repair. Skills: Social and interpersonal competence Your conduct with internal and external contacts is reliable and trustworthy, as well as partner-oriented. You regard yourself as a representative of the company and the Mercedes-Benz brand. You think and act in a service-oriented manner. Specialist competence You possess analytical and problem solving skills. You are familiar with the structure, and diagnosis of paint structures. You know how and when to use special tools. You are familiar with modern paint diagnosis tools. You can operate simple vehicle systems and special equipment. You are familiar with accident prevention regulations and consistently observe them. You possess knowledge of body materials, particularly new materials, as well as corrosion prevention measures. You can perform simple small repairs. You are familiar with MB approved paint and paint allied material You are familiar with the local environmental legislations for effluent and waste treatment for paint and allied materials. You are familiar and observe the norms of health and occupational safety during performance of paint repair activity. Method and process competence - You possess knowledge of quality control loops and processes. - You handle environmental topics both economically and ecologically. - You are familiar with the know-how and when to use special tools. - Able to use modern paint diagnosis tools. - You are familiar with the paint-specific test and adjustment operations. - You possess knowledge of modern paint mixing and matching methods. - You are familiar with accident prevention regulations and consistently follow them. - You possess knowledge of body materials, particularly new materials, as well as corrosion prevention measures. Requirements Qualification & Experience: Junior High School or above & ITI Paint trade Minimum Five years\u2019 experience as a Paint technician in a premium segment brand. Benefits 1. Statutory benefit 2. Accidental policy 3. Incentive
OBJECTIVES OF THE JOB Ensure seamless and hassle-free Insurance transactions leading to Customer Delight and Profitable Business growth 1. Understanding the Customer needs and guide them accordingly in case of accident claim or insurance requirement. Detailed explanation to Customer for the documents required for Accident claim processing. Checking of Accident claim form and documents on receipt. 2. Timely submission of Accident Claim forms to Insurance companies and coordinate insurance Survey. Follow up with Insurance Companies for obtaining necessary accident estimate approval. 3. Communicating the queries raised by Insurance Companies to Customer pertaining to accident claim and ensure its satisfactory redressal in define time frame. Follow up with Insurance Companies for written estimate approvals. 4. Checking and submitting final repair invoice as per approved estimate to respective Insurance companies. Follow up with Insurance companies for timely receipt of DO & Customer Liability. Coordinating with Accounts Dept. for reconciliation of A/c. Monitoring all outstanding debtors and take requisite action. Informing the Customer liabilities to Customers. Following up Insurance Companies for balance payments. Responsible for Insurance Service Level Agreement. 5. Compare targets and actual performance of Insurance companies for service and parts strategy, including the measures derived from it. Exchange potential Customer data (renewals) with F & I Managers. Acquire new Insurance Companies, Customers, Conduct public relations and negotiate prices, conditions and contractual agreements with Insurance Companies under the guidance of Mercedes-Benz India INTERNAL : - SERVICE RECEPTION FUNCTIONAL SUPPORT TO SERVICE ADVISOR - WORKSHOP VEHICLE SURVEY AND REPAIR - ACCOUNTS RECONCILIATION OF BOOKS OF ACCOUNTS - FINANCE & INSURANCE MANAGER INSURANCE RENEWALS & CONVERSIONS, ESCALATIONS Requirements QUALIFICATIONS: (THOSE REQUIRED TO DO THIS JOB EFFECTIVELY) : DIPLOMA / DEGREE IN MECHANICAL OR AUTOMOBILE ENGINEERING (PREFERABLY MBA) NO OF YEARS : 05 years TYPE OF WORK : Professional experience in Administration. Handling Insurance Co\u2019s and knowledge of regulations & laws related to the insurance industry. Having Automotive background with Dealer\u2019s body shop experience will be an added advantage. SPECIFIC KNOWLEDGE: (SKILLS / LANGUAGES ETC.) - Windows, Business Communication Skill, Analytical Abilities, Leadership Qualities Benefits 1. Statutory Benefits 2. Incentive 3. Accidental policy
Job Summary: As a Customer Relation Manager you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention. You ensure that predefined goals are met and measures to maintain customer relations are well implemented. Your key responsibilities are: - PRM activities planning for the current year in terms of Budget, activities and resources. - Monthly and quarterly planning of PRM activities in consensus with DP, CEO\u2019s and HOD\u2019s. - Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). - Ensure consistent customer relations management (CRM) across divisions and after sales stages. - Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. - To ensure Implementation customer life cycle communication to increase customer retention. - Discuss with respective HODs\u2019 and develop an action plan for CSI improvement at the dealership. - Develop counter measure to eliminate negative feedback from customers in future. - Coordinate with MB India CRM team and after sales marketing team for CSI surveys. - Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. - Capture, record and monitor customer complaints on regular basis. - Conduct root cause analysis of all the complaints from all sources. - Implement action plan to minimize complaints. - Act as one point contact with the customers for all customer complaints. - Handle dis-satisfied customers who have raised complaints through all sources. - Coordinate with sales and after sales department HOD\u2019s, Dealer principle for closure of all the After Sales complaints as per the set time line. - With the support of telemarketing team & After sales team , old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers (> 1year). - E-dealer monitoring for data quality. Skills Communication Skills: - You have excellent communication skills with a professional English accent. - You are aware of basic calling etiquettes and have right attitude to provide required information/help to customers - You listen carefully, and can identify the underline meaning and real demands. - You talk clearly in the language that the customer will understand and avoids using jargons. Interpersonal & Social competence - You are able to relate to the customer\u2019s needs and options. - You are able to handle objections and overcome rejections. You are able to balance personal involvement and professional distance. - You have high self-esteem, and you are controlled and focused even in stressful situations. And you can handle conflicts and resolve it amicably. - You remain calm and factual and are guided by a win-win solution. - You See feedback as an opportunity to improve and opens channels for feedback. You also provide feedback which is objective and constructive in nature. - You build a relationship with the customer that is based on honesty, mutual respect, confidence and mutual trust. - You are a good team player and always support and motivate your colleagues. Method & process competence - You understand the customer life cycle management and related functionalities in DMS. - You keep a continuous update of customer data and record the same. - You are aware of calling script and follow it religiously for effective calling. - You keep a track of calling activities and complete it on time for better results. - You keep a track of lost customers and put the efforts to bring them back to dealership. - You promote the service product, campaigns through various modes like SMS, email and proactive calling. - You work according to the MB service processes and standards. Specialist competence - You Understand and are aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, you are responsible to a large extent for CSI. - You are an expert in implementing Customer Relationship Strategy. - You are an important point of contact, and are a facilitator between the needs of the customer and the company. - You take care of the customer relationship in every stage of the ownership, supported through Marketing and Service Programs. - Contributes to the critical interaction and dialogue after the vehicle has been purchased, builds up confidence, trust and loyalty with the Customer. - You have brief knowledge of the Mercedes-Benz vehicles, dealer policies and service products. Requirements Qualification & Experience: - Graduate in Engineering/Commerce/Arts. - 5-6 years of experience in Luxury automobile retail market. Benefits 1. Statutory Benefit 2. Accidental Policy 3. Incentive
Job Summary As a system technician, you are the expertfor system diagnoses and remedying malfunctions in one of the defined Clusters:powertrain systems, driving stability and driving safety systems, comfort andsafety systems, and telecommunications systems. In these Clusters, you work onthe current overall vehicle systems from the Mercedes-Benz product range.Thanks to your comprehensive and special system knowledge and excellenttechnical competencies, you can independently work on complex repair orders inyour special area and efficiently restore the function of the custome svehicle. Through good treatment of the customer\u2019s property, expert knowledge,and appreciation of the brand and product, you promote the image of the productand service organization, thus contributing to customer satisfaction. Training - Further training and training in a Cluster - Annual participation in product training coursesby Mercedes-Benz as part of the market launch of new vehicles/systems. - Preferably should have completed Certificatecourse in Automotive Mechatronics (CAM) or Advanced Diploma in AutomotiveMechatronics (ADAM). Experience - Minimum 1 year experience as a MaintenanceTechnician (MT) in MB dealership. - Experience with Mercedes-Benz product range - Practical experience with the vehicle systems inyour category 1/6 Competencies Social andinterpersonal competence - You act in a market and customer-oriented mannerand you regard yourself as a representative of the Mercedes-Benz brand. - You are reliable, trustworthy, and able toappropriately communicate with customers and colleagues. - You can integrate yourself and all yourpotential in a team and use your colleagues\u2019 competencies in common diagnosisand repair operations. - You can authorize and instruct MaintenanceTechnicians assembly operations. Method and process competence - You can use all the workshop management systems(e.g. WIS, ASRA, EPC) in a targeted manner. - You can use all the workshop information systems(z. B. TIPS, News, Star Diagnosis, WIS etc.) for efficient diagnosis andrepairs. - You have a thorough knowledge of theMercedes-Benz workshop processes, products, services and can provide argumentsfor them. - You recognize your influence and impact asservice specialist as regards brand trust and warranty and goodwill costs. Vehicle and product technology - You possess good general system knowledge andin-depth knowledge in your defined Cluster. - You possess expert knowledge of the structure,function, and networking of systems, components and major assemblies in yourCluster, which can explain in detail to others, if needed. - You are familiar with the operation of all thecurrent vehicle systems and functions in your Cluster, which you can explain indetail to others, if needed. - You can systematically perform complex repairsand assemblies in all basic systems that fall under your Cluster, as well asnew parameterization and software updates. - You can operate complex vehicle systems in yourCluster and also explain them to others (e.g. customers), if needed. - Using initial information/operator\u2019s manuals,you can quickly become familiar with modified and new systems and equipment andcan confidently operate them. - You have a good command of all the maintenance,test, and adjustment operations or rapidly become familiarized with these. - You possess good knowledge of Star Diagnosis(incl. Measurement Technology) and other specific diagnosis techniques in yourdefined Cluster. (E.g. emission testers, axle alignment, brake test stands,etc.). - You possess good knowledge of the diagnosisstrategy (five-level model) and are able to perform complex diagnoses in a methodical,confident, efficient, and structured manner. - You can recognize the point as of which furtherdiagnosis steps become inefficient, whether further special measures areneeded, and initiate following steps. - You can interpret actual values and faultsymptoms and make appropriate fault hypotheses. 2/6 Diagnosis competence - You are able to draw up and document complexdiagnoses, particularly in the case of networked systems, and to pass these onto third parties together with specifically structured comments. - You can use new diagnosis methods and equipmentefficiently and instruct and support Maintenance Technicians in how to performdiagnosis and troubleshooting work. - You can recognize the point as of which furtherdiagnosis steps become inefficient and clarify difficult cases with a DiagnosisTechnician in a qualified manner. Tasks Main tasks Service reception - Performing a visual inspection or on-boarddiagnosis. Work preparation - Accepting, transferring, and explaining theworkshop order and checking the order contents. - Registering the processing time and checking thevehicle history. - Finding the vehicle, driving to the workplace,and protecting the vehicle from contamination. - During the preliminary diagnosis, usingchecklists to check and document proper completion of the individual worksteps. Diagnosis - Performing a visual inspection - Performing difficult and complex diagnoses withthe help of Diagnostic Technician in your respective Cluster using the latestdiagnosis technologies, processes/methods, and procedures. - Checking equipment and data for up-to-datednessand quality and preparing the vehicle or required diagnostic tools. Performingsystematic and structured diagnoses (in accordance with diagnostic strategy)using the information from the customer complaint, actual values, andspecifications from the Diagnosis Assistance System. Repair/maintenance - Researching workshop information and checking itfor up-to-datedness and quality. - Independently performing complex removal andassembly procedures, including adjustment operations, with your own qualitycheck (e.g.. repairs to automatic transmission or remedies for engine runningcomplaints). - Installing comprehensive and complex componentsand systems in the vehicle, networking them with the vehicle systems, andprofessionally commissioning them (e.g. telematics, stationary heaters, trailerhitches, etc., depending on your Cluster). - Independently planning and performing all typesof complex repair operations that are required to restore system functions.While using all of the available workshop information system. Requirements Qualifications As a System Technician, you behave in abrand and service-oriented manner both to customers and colleagues. You arereliable and trustworthy and can motivate your team. Should possess a Certified Maintenance Technician(MT) qualification and further system technician qualification trainings orcompleted Mechatronics course in MB India. Benefits 1. Statutory Benefits 2. Accidental policy
Job Summary As a service receptionist, you represent the company and are the first, central contact person for all visitors and customers in the operation. You receive them with esteem and personally arrange contact with the responsible customer support departments. You are the part of the service team and therefore share responsibility for providing adequate service. You enjoy direct contact with customers and show enthusiasm for the brand and its products. You additionally act as the telephone switchboard interface, where you accept queries, orders and service-relevant information, in order to forward these to specific recipients. Your key responsibilities are: - Recording and documentation of customer data with the support of operation-dependent lists or databases. - Maintenance of a friendly atmosphere and ensuring orderliness and cleanliness in the reception areas. - Representation of the operation on the telephone by accepting, conducting and, if necessary, forwarding telephone calls (switchboard) and agreeing to return telephone calls for employees who are not currently available. - Independent welcoming and addressing of all customers and visitors, and ensuring that they are looked after throughout their visit. - Support in the provision of advice, the sales of accessories not requiring assembly and accessories within the service reception and showroom area. - Reading of customer\u2019s wishes, arranging appointments, forwarding customers to the required colleagues, and offering alternative, substitute services. - Reception of unannounced customers according to the standards. - Looking after customers in the event of waiting times. - Providing support for or carrying out service fallow up calls. Competencies Social and interpersonal competence - You professionally implement all of the manufacturer\u2019s specifications concerning customer-oriented conduct. - You display a high level of customer orientation. - You know main CSI drivers and your role in this. - You focus on the customer\u2019s wishes and always attempt to understand and give consideration to his concern via active listening. - Your appearance and manner always comply with the employer\u2019s specifications. - You consciously pick up on the signals in others\u2019 behavior and attune yourself to your individual discussion partner. - You have extensive contact skills and are able to adequately express yourself in terms of language. - You are an expert in structuring and steering discussions under consideration of esteem and acceptance in the sense of \u201cguiding principles for dealing with retail customers\u201d. - You are honest and reliable towards the customer, and always adhere to agreements. - You always remain polite to customers, even in conflict situations. Method and process competence - You possess organizational and personal management skills - You complete your tasks independently and responsibly. - You are familiar with the necessary processes and contact-persons for all relevant customer support departments and external service providers. Technical competence - You have solid, general PC skills and knowledge of Office appliances (e-mail programs, e.g. MS Office, the Internet, ebusiness, intranet, etc.). - You independently administer prospective customer, and vehicle databases. - Providing support for or carrying out service fallow up calls. - Compilation of relevant workshop orders, selection of customers to be called, and extraction of vehicle data. - Compilation and forwarding of data of revisit/ repeat visit customers, Warranty and Goodwill customers, and customers with initial complaints to the corresponding service follow-up department. - Immediate introduction of problem solution management in the case of complaints Requirements Qualifications Diploma or Graduate from any faculty. You should have basic computer knowledge. You should have the ability to deal with customers in a friendly and efficiently manner. Also, you should be capable to organize, multitasks, prioritize and work under pressure. Training - Training is a commercial profession (or comparable training) Experience - Proven working experience in a front office handling receptionist responsibilities Benefits 1. Statutory Benefits 2. Accidental Policy 3. Incentive
Key Responsibilities: Completetask tracking ownership :Maintain and update a shared Google Sheet daily for tasks, ensuring nothing ismissed. Noforgetting of tasks assigned : Even if assigned via WhatsApp, verbalinstructions, or task sheets follow-ups and closures are your responsibility. Protectthe MDtime : o Meetingsmust be ready to start on time (participants, presentations,screen connections). o Anticipatelogistical needs and prep the meeting rooms, teams, materials in advance. ManageCalendar : Dailyscheduling, travel planning (domestic and international), time blocking toensure MDday is smooth. Coordinateand monitor all dealership team tasks : Ensure continuous execution and follow-upacross departments. Prepareand maintain MOMs (Minutes of Meetings) with clear actionable and deadlines. Handlepersonal tasks :family appointments, insurance claims, etc. professionally and discreetly. CommunicationManagement :Draft letters, MIS reports, and official communication with highest standards. TravelManagement :Flights, visas, hotels, cabs both for MD/ his family and any team as needed. Confidentiality : Handle business and personalinformation with absolute discretion. Follow-upskills at a world-class level No task should ever be forgotten. ExcellentEnglish, Hindi, and Marathi understanding To communicate effectively acrossteams, vendors, staff. Highlyorganized Expert athandling multiple priorities without confusion. Technologicallycomfortable Google Sheets, MS Office (Excel, Word, PPT), WhatsApp, Gmail, Calendar. ProfessionalAppearance and Demeanor Neat, composed, polite yet firm. Longevity Looking for a stable candidatewilling to commit long-term (Minimum 3+ years). Thick-SkinnedProfessionalism Must handle direct feedback without ego; the focus is always on getting thework done. MeetingPreparedness Before MD enters any meeting, everything should be ready (attendees, documents,screens, connections). Requirements Location : Baner / BhandarkarRoad / Camp, Pune Experience : 35 years as an EA or Secretary to MD/Director Benefits 1. Statutory Benefit 2. Accidental policy
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