Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Receptionist

B U Bhandari Mercedesbenz

1 - 3 years

3 - 5 Lacs

Pune

Posted:1 day ago| Platform:

Apply

Skills Required

Accessories Front office Solution management Sales Appliances Intranet Focus Customer support MS Office Personal management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

As a service receptionist, you represent the company and are the first, central contact person for all visitors and customers in the operation. You receive them with esteem and personally arrange contact with the responsible customer support departments. You are the part of the service team and therefore share responsibility for providing adequate service. You enjoy direct contact with customers and show enthusiasm for the brand and its products. You additionally act as the telephone switchboard interface, where you accept queries, orders and service-relevant information, in order to forward these to specific recipients. Your key responsibilities are:

- Recording and documentation of customer data with the support of operation-dependent lists or databases.

- Maintenance of a friendly atmosphere and ensuring orderliness and cleanliness in the reception areas.

- Representation of the operation on the telephone by accepting, conducting and, if necessary, forwarding telephone calls (switchboard) and agreeing to return telephone calls for employees who are not currently available.

- Independent welcoming and addressing of all customers and visitors, and ensuring that they are looked after throughout their visit.

- Support in the provision of advice, the sales of accessories not requiring assembly and accessories within the service reception and showroom area. - Reading of customer\u2019s wishes, arranging appointments, forwarding customers to the required colleagues, and offering alternative, substitute services.

- Reception of unannounced customers according to the standards.

- Looking after customers in the event of waiting times.

- Providing support for or carrying out service fallow up calls.

Competencies Social and interpersonal competence

- You professionally implement all of the manufacturer\u2019s specifications concerning customer-oriented conduct.

- You display a high level of customer orientation.

- You know main CSI drivers and your role in this.

- You focus on the customer\u2019s wishes and always attempt to understand and give consideration to his concern via active listening.

- Your appearance and manner always comply with the employer\u2019s specifications.

- You consciously pick up on the signals in others\u2019 behavior and attune yourself to your individual discussion partner.

- You have extensive contact skills and are able to adequately express yourself in terms of language.

- You are an expert in structuring and steering discussions under consideration of esteem and acceptance in the sense of \u201cguiding principles for dealing with retail customers\u201d.

- You are honest and reliable towards the customer, and always adhere to agreements.

- You always remain polite to customers, even in conflict situations. Method and process competence

- You possess organizational and personal management skills

- You complete your tasks independently and responsibly.

- You are familiar with the necessary processes and contact-persons for all relevant customer support departments and external service providers. Technical competence

- You have solid, general PC skills and knowledge of Office appliances (e-mail programs, e.g. MS Office, the Internet, ebusiness, intranet, etc.).

- You independently administer prospective customer, and vehicle databases.

- Providing support for or carrying out service fallow up calls.

- Compilation of relevant workshop orders, selection of customers to be called, and extraction of vehicle data.

- Compilation and forwarding of data of revisit/ repeat visit customers, Warranty and Goodwill customers, and customers with initial complaints to the corresponding service follow-up department.

- Immediate introduction of problem solution management in the case of complaints
Requirements
Qualifications

Diploma or Graduate from any faculty.

You should have basic computer knowledge. You should have the ability to deal with customers in a friendly and efficiently manner. Also, you should be capable to organize, multitasks, prioritize and work under pressure.

Training - Training is a commercial profession (or comparable training)

Experience - Proven working experience in a front office handling receptionist responsibilities
Benefits
1. Statutory Benefits

2. Accidental Policy

3. Incentive

More Jobs at B U Bhandari Mercedesbenz

MIS Executive

Pune

1.0 - 3.0 yrs

INR 3 - 5 Lacs

Painter

Pune

1.0 - 4.0 yrs

INR 1 - 4 Lacs

Insurance Coordinator

Pune

5.0 - 10.0 yrs

INR 7 - 12 Lacs

Customer Care Manager

Pune

1.0 - 6.0 yrs

INR 3 - 8 Lacs

System Technician

Pune

1.0 - 6.0 yrs

INR 6 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

B U Bhandari Mercedesbenz

Automotive

Pune

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Receptionist