Warranty Executive

Warranty Executive you are responsible for all warranty related issues, to support Warranty Manager. When it comes to warranty you are the reliable competent interface between workshop colleagues and Warranty Manager. With your expert knowledge, technical competency and good communication skills you promote the brand and product image and therefore contributing to customer satisfaction. Your key responsibilities are:

Updating vehicle details for e.g. \u2013

vehicle registration date, warranty validation date, terms and conditions of warranty & updating of DAN (Delivery acknowledgment Note) copy in eDealer. Checking warranty and goodwill claims. Ensuring that warranty repair is applicable only in case of regular maintenance of vehicle as per the specified time limit.

Confirming proper diagnosis is done for the warranty process. Confirmation of correct damage codes related to the works shop diagnosis for the complaint.

Preparation and submission of TPR (Technical Product Report) as per MB India requirement for warranty/goodwill cases. Ensuring that essential documents (star printout, Battery Test Sheets, Wheel Alignment Sheet Tyre Damage Report, Photographs etc.) are uploaded in eDealer.

Maintaining proper record of all warranty documents and producing as and when required. Ensuring that warranty repairs are performed for manufacturing defects as per the decision given by MB India Warranty department.

Submission of repair claims to MB India within the specified time limit. Reconciliation of warranty/goodwill claims within the specified time limit.

Ensuring that all warranty parts are kept in warranty room along with duly filled tags. Ensuring that warranty room is locked properly.

Defective parts to be kept properly and to be produced timely whenever required by representative of MB India for inspection & scrapping.

Skills Social and interpersonal competence

• You regard yourself as a representative of the Mercedes-Benz brand.
  
  • You are reliable, trustworthy, and able to show excellent communication and coordination skills while dealing with customers and concerned colleagues.
    
    • You can openly address and solve conflicts with colleagues. Method and process competence
      
      • You can use all the workshop management and information systems (e.g. WIS, ASRA, EPC, TIPS and eDealer) in a targeted manner.
        
        • You have a thorough knowledge of the Mercedes-Benz specific warranty claims processes and methods. Specialist competence
          
          • You possess thorough knowledge of warranty/good will specific terms and conditions.
            
            • You have good technical knowledge of Mercedes Benz brand product and vehicle parts.
              
              • You are familiar with and are able to ensure all warranty repair works for manufacturing defects.
                
                • You possess good English language proficiency skills IT competence
                  
                  • You have good knowledge of Office appliances (e-mail programs, e.g. MS Office, the Internet, e-business, intranet, etc.)
                    
                    • You have an expert knowledge of current After-Sales IT tools and are able to use these (e.g. WIS, ASRA, EPC, TIPS and eDealer etc.)
                      
                      
                      Requirements

                      Qualification & Experience:
                      

                      
                      

                      
                      - Diploma in Automobile/Mechanical